American Home Shield [AHS] review: Not honoring service contract agreement signed up for

Policy #681055458
On 8/2025 I signed up with this company to have my AC looked at because it wasn't cooling, when I signed up it said that they did not focus on pre-existing conditions which is the only reason that I accepted this contract because the last thing that I wanted to hear was that, and that's exactly the first thing that they came up with saying they where denying this claim based on some pre-existing condition, I have asked several times to speak with a supervisor, have gotten the runabout, I have asked several times to cancel this contract and issue a full refund for service call and 3 months of membership already paid with no response, they did not honor the contract that they sold to me and either fix my AC or give my money back.