Double charge for service
To whom it may concern
On 8/28/20 I went on line to make a payment of $121.50, This payment was taken from my account twice on 8/31/20. I need a refund are a check for this duplicate charge. If you need me to provide a copy of my bank statement please email me a [protected]@charter.net with the information to do so. I have left several messages trying to clear this matter up.
Donna T. Hall
patient [protected]
Insurance fraud, etc
If you are using Aetna and choose to utilize AFC Warrington beware...learn from my experience.
Please be aware of what your medical insurance will and will not cover.
Recently obtained a second job as a registered nurse and needed a COVID test as part of pre employment process. I made the appointment...was under the assumption that I would be coming in to see the physician (and then she/he would order a screening)...come to find out that this was a "telemedicine" visit. Per my insurance company, telemedicine visits were not covered. Didn't want to get charged for something that was not covered. I made the mistake of relaying my concerns to the medical assistant. Which turned out to be quite a mistake.
The medical assistant was very rude and arrogant ~ said she'd, "ax the owners about my concerns." She assured me that my visit would be covered, saying not to worry. Yea, well... the physician turned out to be quite sketchy. Even thought it was a phone conversation, something didn't sit right with me. Come to find out that I was billed for an office visit as opposed to a telemedicine visit (so that everything would be covered). I did send an email to Aetna and as of today I'm still waiting for a response from them regarding this matter.
Either way, if I do or don't have to pay for their mistakes... I wanted to put this out there for someone else who may not realize how dishonest this company is (especially the Warrington location) — what if someone else went in for services that weren't covered by insurance and they didn't know. What if AFC tried to scam their insurance company too... (why should someone pay for negligence of the company/its employees...isn't it the responsibility as well as most ethical thing to do from the start - be informed/honest as to what services your medical insurer will and won't cover)... all they seem to care about is money. Just a guess on my part, but wondering if their staff are even compensated fairly for their skills ~ are they all underpaid?
If they aren't honest about insurances (what they cover vs what won't they cover, etc), what else are they hiding?
Entire experience
2 hour 15 minute wait & was told once I'm called there's no exam room available. Suggested I use Telecare to schedule time; would then be "very quick"! No apology, no recognition of their FUBAR system. When I loudly expressed my total disdain for this experience, I was told they would not deal with me & closed the door. Absolutely horrible customer service. Again, American Family Care is FUBAR. Disgusting!
No tests done at all!
I went in today to be seen for abdominal pain since my period I having a lot of pain in hips, back & bloating. I went here because it said it had testing available in which I felt I needed. Blood work, urine & a pelvic exam. This nurse practitioner didn't offer any & in fact when I asked about blood she said her machine wasn't working. I mean if I would've known that I wouldn't have came so basically off my complaints so says I need to take iron in which she has no blood work to back up & nausea & muscle relaxers saying I may need to have my uterus out I mean I wanted to at least do some tests. I will be looking into fighting this charge however much it is cause I left out with not getting anything but some prescriptions.
The supervisor called a police on me for seeking tb chest xray for college purposes
AFC FAMILY URGENT CARE CALLED THE POLICE ON ME FOR SEEKING CHEST XRAY TB TEST. On 23rd May 2020, I was Racially discriminated by AFC FAMILY CARE LOCATED AT EAGLE RUN, they called police on me for seeking TB chest x-ray. I'm an international student, I'm hosted by an American family who also is sponsoring me, the college requires my TB test report as an...
billing dept not responsive, rude, disregarding my issue
I brought my two children to an american family immediate care during the summer. I paid cash for each visit. My insurance company reimbursed me for the expense of 2 separate visits. One of my reimbursements was accidentally electronically funded to your billing dept. I have called multiple times. Each time, I am given a run around, treated rudely and lied to, with promises to take care of the issue. I have also emailed, with no response. I have all of the names and times of people that I have talked to. They make your company look bad. I have been nice and patient. I would like my money back. I paid cash for my visit and I do not owe anything. The amount was for 225.00 deposited by gerber life, they sent it on 2/13. It cleared your account on 2/20
The patient is Stone smith. Date of Visit was Aug. 6th 2019
Please expedite my refund. I have been dealing with your office for 7 weeks now. I am attaching a copy of the paid visits for both of my kids.
Rude Doctor
Today I went to American Family Care in Trussville Al to obtain my CDL medical certificate. The doctor who's name is DR Tina Marie Smith was incredibly rude to me during the exam. She accused me of having an attitude... saying quote..."Letrs stop it with the attitude!) I was not having an bad attitude, she was having a bad day and taking it out on me. I...
Read full complaintemployee at front desk who was very unprofessional and rude!
There is a young black lady who is at the front desk who had long braids in her hair today who is extremely rude and unprofessional. She should find another place of employment because she absolutely does not know how to control her anger and is very rude. She got agressive with me when I asked her a question and kept repeating herself and acting like she...
Read full complaintelena robertson crnp
My daughter was seen in Athens on 2/3/2020 presented with all symptoms of the flu, but because she didn't have a fever was told that she had a cold and was suggested to take cold medicine and could return to school on 2/4/2020. I as her mother wasnt with my daughter, but she never misses school and for her to ask to be checked out was all I needed to know...
retaining card information
I want to know why, when I have two insurance policies; a primary and a supplemental, that my credit card information has to be retain at each visit for 5-7 days. To me this is overkill and could potentially be a way to have my information compromised. Both insurance card take care of any fees or copays. Why is this a policy that I should have to comply with in order to obtain services?
Read full complaintemployee
I took my son this morning to this urgent care to be seen. I go up to the front desk there's a patient ahead of me talking to the guy at the front desk as the patient walked away I heard the employee at the front desk, his name is Russell, get up and walks off and say " well I guess I was lying then" as the patient walked off. Wo I then approach the counter...
Read full complaintbilling
Hello, I have had two occasions where I keep getting a statement for my co-pay that I obviously paid at time of service because you all don't even let anybody be seen without collecting their co-pay. The first time was my son I had to find the receipt send it in to the billing department at the home office I'm assuming and I had to do that more than once...
visit doctor's note
After being seen in the office and discharged at 8 p.m. I would like to put in a complaint against specific policy or procedure that set in place. I am the patient urgent Care is not used buy me unless it's an emergency as expected there for the office is used to seeing people in my situation and they should cover their bases before a patient leaves I wa...
Read full complaintstaff
Went to AFC and they said I had pneumonia. They gave me meds and I took them all and still I felt bad. So I went back and they told me that they tried to call me and my daughter and let me know I needed to go to the hospital because they had Mis diagnosed me. No one from afc called me or my daughters phone. They lied to cover themselves. Please don't go to AFC they lie and have no clue what they are doing.
Read full complaintall of it
I went to AFC on 12-30-19. I signed in at 1:25 and left at 4:45. I have never been so disrespected in my life. The nurse asked what was wrong and I told her I've been extremely tired, I'm almost positive I have a UTI (I always have one), and that my body felt swollen. The nurse asked how long I'd had the uti and I told her it didn't go away from the last...
Read full complaint and 1 commentmanagement
Ladies up front talking about non work-related business well within ear shot, manager ignores behavior and turns her attention to the phone and computer for extended periods of time talking about open houses and other things clearly unrelated to the job at hand. It is very irritating as a paying customer to be patiently waiting in the lobby for the...
Read full complaintcharged for copay
I came in to get a referral to another medical doctor because the Gadsden office never has a medical doctor there even though they are my primary care doctor I was charged for copay then later told I would be refunded to come in and let them swipe my debit card for refund so I came in the next day and a different person was there and I was refused refund...
Read full complaintCustomer service
I have been to this clinic on 2 desperate occasions. Both times I encountered the worst customer service from rude employees at the front desk. They have been so rude that I wonder how horrible it must be to work there. If it's that bad, why would anyone work in a dump like American Family Care. I have much better things to do than put up with rude...
Read full complaintmisdiagnosed twice
I brought my daughter in the office on Friday September 13 with an earache and super clogged in the nose. The doctor said it was swimmers ear and to just give her decongestants from over the counter. I then told him she's been on decongestant for over 10 days he said to continue them.
I went with my instinct and to took her to her primary doctor and the doctor said she has an ear infection and a severe sinus infection she's on antibiotics and she did not have swimmers ear.
This was actually the second time she was misdiagnosed the first time they gave her bromfed she went with chest pain and congestion I continued it 3 days later she got worse and ended up with bronchitis her pediatrician said she should've been on prednisone and nebulizer.
service/staff
Today I sent an email to AFC regarding a Doctors note that I needed in order to drive to visit with my children whom reside in another State. Not knowing the severity/urgency of the situation I provided an "example memo" that showed exactly what was needed. The example included the FACTS that... I. Dr. Kapur previously wrote me a note stating that I was not...
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