American Family Care

I have an invoice visits account # 2599251
I was told on the phone at at the desk they were in Ambetter's health insurance network.
They were denied due to not being in Ambetter's network. The first one is from 2018 I had Blue cross Blue shield
#1 07/09/2018 #[protected] charges $282.00 insurance payment $68.67 patient payment $11.61 adjustments $60.72 balance owed $141.00
#2 06/16/2020 # [protected] amount billed $253.00 adjustment $7 amount owed $246.00
#3 10/13/2020 #[protected] amount billed $93 amount denied $93

Terry D Wilson
1123 Springfield Hwy
Goodlettsville, TN. 37072
[protected]

I had a Covid test 08/05/2020 and prior to the test was assured they took my health insurance of Medicare plus a Secondary Insurance of Anthem Blue Cross. I received a bill on 09/18/2020 for $268. I called and spoke to a person called David and he assured me it would be taken care of! Today I received another bill this time for $318! Why has this not been sent to my Insurance?

To whom it may concern

On 8/28/20 I went on line to make a payment of $121.50, This payment was taken from my account twice on 8/31/20. I need a refund are a check for this duplicate charge. If you need me to provide a copy of my bank statement please email me a [protected]@charter.net with the information to do so. I have left several messages trying to clear this matter up.

Donna T. Hall
patient [protected]

If you are using Aetna and choose to utilize AFC Warrington beware...learn from my experience.

Please be aware of what your medical insurance will and will not cover.

Recently obtained a second job as a registered nurse and needed a COVID test as part of pre employment process. I made the appointment...was under the assumption that I would be coming in to see the physician (and then she/he would order a screening)...come to find out that this was a "telemedicine" visit. Per my insurance company, telemedicine visits were not covered. Didn't want to get charged for something that was not covered. I made the mistake of relaying my concerns to the medical assistant. Which turned out to be quite a mistake.
The medical assistant was very rude and arrogant ~ said she'd, "ax the owners about my concerns." She assured me that my visit would be covered, saying not to worry. Yea, well... the physician turned out to be quite sketchy. Even thought it was a phone conversation, something didn't sit right with me. Come to find out that I was billed for an office visit as opposed to a telemedicine visit (so that everything would be covered). I did send an email to Aetna and as of today I'm still waiting for a response from them regarding this matter.

Either way, if I do or don't have to pay for their mistakes... I wanted to put this out there for someone else who may not realize how dishonest this company is (especially the Warrington location) — what if someone else went in for services that weren't covered by insurance and they didn't know. What if AFC tried to scam their insurance company too... (why should someone pay for negligence of the company/its employees...isn't it the responsibility as well as most ethical thing to do from the start - be informed/honest as to what services your medical insurer will and won't cover)... all they seem to care about is money. Just a guess on my part, but wondering if their staff are even compensated fairly for their skills ~ are they all underpaid?

If they aren't honest about insurances (what they cover vs what won't they cover, etc), what else are they hiding?

2 hour 15 minute wait & was told once I'm called there's no exam room available. Suggested I use Telecare to schedule time; would then be "very quick"! No apology, no recognition of their FUBAR system. When I loudly expressed my total disdain for this experience, I was told they would not deal with me & closed the door. Absolutely horrible customer service. Again, American Family Care is FUBAR. Disgusting!

I went in today to be seen for abdominal pain since my period I having a lot of pain in hips, back & bloating. I went here because it said it had testing available in which I felt I needed. Blood work, urine & a pelvic exam. This nurse practitioner didn't offer any & in fact when I asked about blood she said her machine wasn't working. I mean if I would've known that I wouldn't have came so basically off my complaints so says I need to take iron in which she has no blood work to back up & nausea & muscle relaxers saying I may need to have my uterus out I mean I wanted to at least do some tests. I will be looking into fighting this charge however much it is cause I left out with not getting anything but some prescriptions.

I brought my two children to an american family immediate care during the summer. I paid cash for each visit. My insurance company reimbursed me for the expense of 2 separate visits. One of my reimbursements was accidentally electronically funded to your billing dept. I have called multiple times. Each time, I am given a run around, treated rudely and lied to, with promises to take care of the issue. I have also emailed, with no response. I have all of the names and times of people that I have talked to. They make your company look bad. I have been nice and patient. I would like my money back. I paid cash for my visit and I do not owe anything. The amount was for 225.00 deposited by gerber life, they sent it on 2/13. It cleared your account on 2/20
The patient is Stone smith. Date of Visit was Aug. 6th 2019
Please expedite my refund. I have been dealing with your office for 7 weeks now. I am attaching a copy of the paid visits for both of my kids.