American Family Care review: charged for copay

I came in to get a referral to another medical doctor because the Gadsden office never has a medical doctor there even though they are my primary care doctor I was charged for copay then later told I would be refunded to come in and let them swipe my debit card for refund so I came in the next day and a different person was there and I was refused refund and they would not tell me the name of the lady that told me I would get the refund. I will never go back there again they are rude and do not take care of their patients.