American Family Care

The Gadsden afc office was my primary. I have been seen there twice in recent months for a UTI. (Beginning 7/8/22 I believe.)

My last appt, they referred me to a urologist, (appt 11/28/22) due to a bladder prolapse. (my 4th, 3 prev bladder surgeries)

I needed continuing care until 11/28 for the UTI & had also developed a lack of ability to urinate,

In early November, I signed in at the Gadsden AFC Office. The receptionist asked very personal, private medical questions in front of everyone in the lobby, and then told me there was NOTHING ELSE THEY COULD DO FOR ME, SINCE I HAD BEEN REFERRED TO A SPECIALIST. Everyone was looking & listening because when I turned around, everyone was staring straight at me.

ABSOLUTELY UNBELIEVABLE that office staff is making medical decisions for me. I will never return.

I drove to the urologist office for advice, I was at a loss. They immediately said your primary is the place to go. I explained what had just happened at AFC, they said the ER is my only option.

Unbelievable. I would never suggest anyone go there. I am

Jennifer Gaylor

1326 coats st apt 215

Gadsden, AL 35903

[protected]

When I arrived to the urgent care in Ballantyne last night, I was understanding to the over hour wait. When I had already paid 125.00 for just the visit. I was then swabbed for flu as requested by the CMA who only took vitals of BP, and o2 stat and pulse with the automatic machine. When the provider entered the room, the literal actions were: Introduction, put exam gloves on, asked some questions, and then said would send in Tamiflu. Then that was it. Those gloves did not check my swollen lymph nodes, my TEMPRATURE was not checked. My throat was not looked at. My 8 year old son could have given a better check on me. I am disappointed. I could have paid less and got better care else where but due to the reviews I put trust in this visit, only to be deceived.

Location1562 Montclair Birmingham AL. Had an extremely long wait. Receptionist did not inform before checking in about there only being one doctor on today 10/30/2022. Waited an hour and a half before getting back to the room(normal wait time). Over another twos hour before a doctor came in the room that was the part that got me. It wasn’t even that busy. I will do my best to never visit again!

Our docs on call was busy so they recommended AFC as it was brand new. Super long wait, which we knew about, but the care was less than adequate.

Called 10 times before we were able to get a referral of the care to our Dr.

The xrays were never sent to our Dr.

They did not provide any information on after care.

As for the care at the center, waited in a cold room for over an hour and only got assistance when left the room and went back to the front desk.

Xrays were repeated by our own Dr. since we never got them.

Received a bill for over $900 and called immediately to discuss and ask for a detailed statement and conversation.

Never got a call back.

Got an urgent request for payment, called again and was told they were actually a medical billing service and had not patient advocacy resources.

Still refuting this, will not accept this level of care.

We are lucky to have time to dispute this and pursue, many people don't.

Upon visiting the SEMINOLE FL location for something that got into my eye, I was shocked by the treatment of both the medical assistant, DARRELL HOPPS, ARPN and Physician’s Assistant ERICA MARTIN,PA.

When I was being checked in by DARRELL, he asked me if I was allergic to any medications. I told t him yes and write it down on my intake form. When the PA, ERICA saw me, again she asked if I was allergic to any medications. I said yes. Then she proceeds to prescribe me drops for my eyes that was the very same medication I was allergic to! I can’t imagine what that would have done to my eyes if I filled that prescription but I caught it. So I told them when I walked out it the exam room. Then DARRELL told me to go back into the exam room to wait for ERICA to come back out. I sat on a stool near the door where DARRELL proceeded to slam the exam door on my foot causing it to BLEED! He told me I want wearing a mask and forced the door close on my foot. (Nobody was wearing any masks in that entire office that day). When ERICA came out, DARRELL kept coming for me talking trash so much that ERICA told DARRELL to back off. I was so mortified and embarrassed. All I needed was a different script that wouldn’t permanently injure my eyes. I am in the process of filing a suit against the clinic. This is inexcusable. I walked out with a bleeding toe. DO NOT EVER GO TO THE SEMINOLE CLINIC. They do not care about your best interest. My attorney has everything now and will handle from here

My daughter went to the AFC in Hanceville, AL today 8/23/22, and saw Dr Robinson. He came in and acted like he was annoyed that he had to see her. She told him that she has had diarrhea since last Thursday, her nose was stopped up, her throat was sore, her ears were clogged and she had blood in her stool. She told him that her family has a history of colon cancer and crohns disease. All he asked her was could she be pregnant? When was the last time she ate? Then he only listened to her stomach. He gave her medicine for nausea and diarrhea. He did not take blood, he did not look in her ears, nose or throat. He did not do anything for her. She was charged $200 for the visit and we still do not know what is wrong with her.

Claim: 2007250

My wife, Zaida Lopez, and I, Marco Morin, went one day in December (12/20/2021) into your facility, the American Family Care office. We went in there to have a screening of Covid 19. Upon arriving, we were asked for our personal information, which we gave. After that, we asked if the service was free of charge, and were told it was free of charge. Now it so happens that, more than half a year later, you sent us a bill for $57.53.

How is that so, if it is free, why do we have to pay? Please explain.

--

Marco Antonio Morín Kannee

08/0722 11:00 am

my son was seen for a 4 day nagging localized headache. He is very active and thinks he may have pulled a muscle in his shoulder or neck. The doctor asked 1 question: "how long have you had a headache". Feels one side of the next and with zero explanation says, "I'll schedule and MRI". What? he is 18 years old and she asked no h&p question and no physical exam and deducted he needed an MRI. Extremely poor medical care.

Paula prince came in Fe.7,2022 with an ear infection. I paid the$40.00 copay. When I received my EOB from my insurance they had paid the copay. I have contacted AFC3 times and read told I am entitled a refund. I also contacted my insurance and they contacted AFC 3 times and was also promised an immediate refund. It is obvious this is not an honest and reputable company. I want my$40.00 that is due me.

I took my 15 year old son to the AFC in Mt Juliet, Tennessee, Friday afternoon July 1, 2022 about 4:00 PM.

He had been vomiting, coughing and had no appetite.

This started 2 weeks ago. I did a home COVID test at that time that was negative. He felt a little better for a week then starting to feel bad and to experience the same symptoms again.

After having a COVID test performed, the Dr came into our room, told us his test was negative and really just stared at us. When he said nothing I asked what should I do? What should I give him... He rattled off Benedryl, Tylenol, ibuprofen. I said OK. He said he thought it was just a cold. As he started to leave the room I asked, are you not going to check his ears, listen to his lungs, look at his throat. He said no... He didn't tell me any of those things hurt. I was dumbfounded!

I have never had such poor care.

I will never go back.

I visited the Trussville, AL location 5-30-22 because I was having a problem due to spasms of my esophagus with food lodged. I was tested for Covid and for Strep. — I was not complaining of any symptoms that would warrant being tested for either of those issues and I was not asked if I was.

The person at the front desk took my information and I did not indicate that I was having any problems otherwise. The physician's answer to my question about it was "We just saw you were having trouble swallowing." I requested a muscle relaxer to solve the problem and was given an injection that took care of it.

Now, I have received charges for both tests that amount to $193.00 which I feel I should not have to pay because neither test should have been performed. The results were both negative which I expected them to be!

I have recently relocated to Alabama from Florida and my new medicare supplement just became effective on June 1, 2022. The date of my visit was one day prior, and I have received the bill for the total visit charge.

Paid 40.00 copays on Feb.7. Insurance paid in full and copays was too be refunded back. Have talked to american family care 4 times. They have agreed the copay should be refunded to me but we have never recieved it. They keep telling us it's in the mail.

I received a charge of $150.00 from the American Family Care clinic. It is true that I was there and they took my data. But later they told me that they couldn't do it because according to them I was sick and I had to talk to my primary care doctor first and I went back home and then I went to the clinic in Trussvile. They attended me there and I paid $150.00 with a debit card and it was on 02-25-2022 and I have the proof

so I'm not going to pay this bill because they didn't attend me this is the account number of E482446

I was seen in the West Orange, NJ office on December 20, 2021. I was billed $50 on December 22. 2021 when my copay is $10. I left a review and received a call, but I'm still experiencing unprofessional service. I called two days ago and still have yet to receive a call from the billing department. I just hung up with afc urgent care West Orange's answering service. The agent did not know if afc was an acronym for American Family Care, thus this complaint to you today.

I went to AFC back in June or July of 2021, and i'm on my dad's insurance and he covers all the medical bills, with that being said I got charged on December 31 for $136.50 and I would like to get my refund because at the time of going I was still a minor and under aged so it shouldn't have came from me it should've been took from my dad and I never once authorized this transaction or had any clue about it .

I am a regular client of AFC. I love the staff at the location in Sarasota, FL. HOWEVER, I am being billed $145.05. A portion of this is because my payments are not being credited to my account. I made payments on 6/28 and another one on 9/28, neither were applied.
PLUS on a visit on 10/26/21, I am being charged $75 for a COVID test I did not receive nor asked for. On the SAME day, during the SAME visit, I was charged for a second COVID test, which Medicare paid, but I did not request that one either. I was never administered any COVID tests. I have contacted the billing number twice and asked the local clinic to call the billing company but have had NO response whatsoever. Please remove the $75 charge for the COVID test, refund Medicare the $100 paid you, and send me a bill that reflects my payments. I will then happily pay for any remainder. Time is of the essence. Thank you!
Mary Budd

My 21-year-old daughter went in because she had have a severe cold with coughing, congestion, bodyaches, low-grade fever. She got there at 8 and they told her to come back at 11. She went back at 11 and called me crying at 11:45 stating that she tested positive for Covid-19 for the second time. They gave her prescriptions and she was driving to drop them off then come home. I proceeded to warn friends and family and try to brace ourselves, as we had just had it a few months prior with hospitalizations. I called the office to ask for a Rx for antibodies. The nurse put me on hold and then came back to the phone and stated that they gave the wrong information to her and she had not left yet. I called my daughter back, she said they called her to come back to the office and did not state why. When she got there, she waited a while before she was seen. The provider came in and told her they gave her the wrong paperwork and told her she was negative for Covid-19. My daughter then asked her if she had the flu - and the provider wasn't aware of any additional testing and had to leave and come back. She did not once make eye contact with my daughter. At neither time she was in the room did they check her breathing, listen to her lungs, or do any physical exam on her. She said here's a prescription and left the room. Did not apologize or anything. She did not tell my daughter anything about why she was being handed a prescription, or what she had. When my daughter was leaving she asked the nurse/MA what she was diagnosed with and her reply was, "look on the paper". Extremely rude the entire time. Not only was HIPAA severely broken, but family and friends were at a standstill and a very stressful situation to say the least. I do not feel like she should be charged for this visit at all. I am a nurse myself, and I know an office can make mistakes, but this was beyond repair.