Ladies up front talking about non work-related business well within ear shot, manager ignores behavior and turns her attention to the phone and computer for extended periods of time talking about open houses and other things clearly unrelated to the job at hand. It is very irritating as a paying customer to be patiently waiting in the lobby for the doctor/staff members' attention and having to listen to a bunch of other staff members have inappropriate conversations rather than focusing and doing their jobs. Clearly the staff has been allowed to do this for long enough that they have no problem with it, and corporate has no idea that their management is using her time on the clock to do anything but her job.