American Family Care

I visited American Family Care in Tillman's corner, Al on 10/22/2018 for trouble sleeping, I presented my insurance card and the receptionist asked what my reason for visiting today, she took my insurance card, I paid my co pay and waited to be called back. Never once was I told that a Doctor was not in or if it was ok to see a nurse practitioner. If I had known that I was going to see a nurse practitioner I would not have continued with my visit. I don't remember her name but she was in the room for a total of 2 minutes, made me feel like I was drug seeker, and told me to see another Dr., that she could not help me because she can not write prescriptions for that, but wrote a prescription for Benadryl ( something I could buy over the counter )went her merry way. So now after about 90 days the office is calling saying I owe them 96.50 for her (crappy) service. Fast forward to the first of July, spoke to a lady in billing, she informed me that my insurance was not file and my account had been turned in to collections.She explained that she was going to put a 30 day hold on the collection to file the insurance. Ok Now I call about 3 days later and asked why was it still showing in collections, this time they informed me I still owed the payment. So I paid it against what I believe was bad service and uninformed information about me seeing a nurse practitioner, I was charged twice, I have email my credit card statement to them also a email I received from my credit card company, I haven't received any response and this is just down right sorry patient care and service, patient should be aware if they are seeing a Dr. or a nurse practitioner. I feel that the way I was treated and not having my issues resolved, I should not have to pay for this service. I will file a complaint with BCBS about the service I received at this office and will not recommend this office to anyone.

AFC makes you work 12 or more hours a day without a meal break. They call it a meal moment...yea right ! There equipment does not work right, they want you to use it anyways. The eye chart did not work so did not do eye exam and put down vision on a patient's chart anyways and corporate did call me to explain anything instead they had me work a half a day then just fired me without telling me anything.

Hello,
I am writing this complaint to advise or inform you of my recent experience which occurred on friday, february 8, 2019. The incident took place at the afc urgent care throggs neck facility (843 hutchinson river parkway) at approximately 3:36 pm. I must mention that I am an asthmatic and was never asked what was the reason for my visit. On the aforementioned date, I checked into the afc urgent care throggs neck center, seeking medical assistance from a physician. At the time, I was experiencing chest pain, a low grade fever, headache, and neck pain. It was my first time there and I figured the patient protocol was the same as in any other urgent care facility. I was asked for my insurance credentials and nys identification which was provided. As I was standing in front of the front desk, a female employee stated: "your visit today is seventy-five dollars". I asked if she could repeat what was said. Almost immediately, a male employee who was in a small room just beyond the front desk, began shouting from inside the room. He was shouting "she said your visit today is seventy-five dollars". I replied "according to my insurance card, it shows I am to pay just twenty-five dollars". The male person insisted on speaking loudly. He stood up and yelled from the door of the room, and again stated "your visit is seventy-five dollars". That statement was repeated at least three more times (totalingfour times). After the fourth time of repeating himself, I asked "what was the protocol if I did not have the seventy-five dollars?" I then asked "was he turning me away from seeking medical assistance and would I not be able to see a doctor?" at first he did not answer my questions so I asked again "what is the protocol if you do not have the seventy-five dollars". I also stated that "I was not prepared to pay that amount and that I did not bring anything other than the copayment of twenty-five dollars". The male employee then spoke loudly again and said "you have to pay the seventy-five dollars, we do not take copayments here". Astounded at that response, I stood there for a few seconds. The male employee finally responded in a softer tone-"we used to bill the patients, but we no longer do because the bills never get paid".
Ther was very little empathy or care expressed by either employee.in fact, I was forced to seek medical assistance at a different urgent care facility (2300 westchester avenue, bronx). Nevertheless, my insurance was accepted and I paid my copayment of twenty-five dollars. I did however, manage to obtain a diagnosis from the facility physician at 2300 westchester avenue and received exceptional treatment from their staff.
The type of services implemented at 843 hutchinson river parkway on february 8th, does not display a positive community outlook.in my opinion, it would be a nice gesture for your employees to receive additional office training to improve office ettiquette.
Your prompt attention to this matter is greatly appreciated and thank you for your time in advance.

Best regards,
Mrs. Erica greene

At my visit the Dr today he listened to my chest and said I needed to be checked for pneumonia. The phlebotomists argued with the dr right in front of me. She said she was not getting fired for him because corporate has told them not to do that test. I asked her if she thought it was a good idea to draw my blood after she just had a fight with her boss. She said he was not her boss, she worked for AFC. Since when does the Dr on staff not make the medical calls on treatment and diagnostics? Plus, when should a patient be subject to a staff argument? Totally unprofessional. I do not fault the Dr. The test given are being done based solely on reimbursement not medical necessity. Since when does BCBS dictate my treatment? Why do you have me sign a form confirming that I will pay anything my ins does not cover if you aren't doing what is necessary? The lady later apologized but confirmed the dr was wrong. The dr and assistant argued outside of my room and I heard the whole thing. I left the office with 2 shots that I appreciate and also rxs for dellsym, ibuprofen, musinex dm, and a z pack. Other than the z pack everything is over the counter. Don't you think I took all this over the counter stuff before I came here! I have been dealing with the sickness since Thanksgiving. I have had a negative encounter with your facility and I now question the care I was given. I would like this reviewed at a corporate level. It appears you are putting society at risk if you only complete tests that are reimbursable not the medically necessary tests or providing medication that you have been told does not work.

I recently had an interview at the Prattville, AL
clinic. The manager was 30 minutes late to the interview. I understood, things happen! Yet I did expect an apology. Did not get one. AFC has a policy that if you have any scheduling requirements at all you are only eligible for part time. People have lives and can't always work 24/7. If it is understood the manager has a life outside of work and personal responsibilities, why wouldn't it be understood other staff members do? My only requirements were that I can't work full days on Wednesday and Sunday. I told her I can work half days and I would work ever Saturday to make up for it. I was turned down because I could not make myself available for all 7 days. Disappointed.

My name is Sydney Anthony and I had a bad car accident about a year and a half ago. I was in a lot of physical pain and I came into an American Family Care for help. Not only was my doctor rude and uncaring, she also failed to tell me that my X-rays would not be covered by my insurance. So, I got a bill from AFC for about $1, 200 a few weeks later. I was appalled because as a college student I do not have that kind of money. So, I set myself up on a payment plan and paid monthly. One month I could not afford a payment. Although I thought I would be fine, apparently not. This company sold my debt to a DEBT COLLECTOR without even informing me. Even after I paid the company off in full, I still had the debt collector calling me. Although, I never answered because I thought it was a scam. Now months later I see a debt on my CREDIT REPORT. I need this corrected by the company that has put my through so much financial and emotional pain. I hope the company calls the debt collector and tells them the debt is paid because I cannot afford to pay for a debt that I ALREADY PAID OFF. I need someone to answer me ASAP. I need to know that I am not going to have this debt on my credit report. YOUR billing department is so messy even after I paid for my bill, I went into one of the American Family Care's in Vestavia and they told me I had an outstanding balance I would have to pay before I see the doctor. I had to CALL the billing department just to get them to do their jobs and debit my account for all the money I have wasted. I need someone, anyone at American Family Care to DO THEIR JOB. CALL the debt collector and tell them to take that debt off my credit report, NOW. I have paid the company. I should not have had my debt sold without my knowledge. This company is underhanded and sneaky and only cares about money. SO disappointed in this company that is slowly ruining my life. Contact me at [protected]. Or e-mail me at [protected]@gmail.com Contact me ASAP so that we can get this debt off my credit response.

The billing invoice just say office visit, what exactly was done for 243.70 and 419.70 . I need a itemized statement of what was done ! Thank you ! Office visit 10/04/18 and 10/13/18 Guarantor id # 2714217 Visit # 1118961 & [protected] I have called several times over past week only to hear a recording that you value your customers I waited over 15 mins still no one answered my call, this could of been handled painless if someone had pick up the phone !

I have never been treated so appallingly by a healthcare provider in my whole life.

I booked myself into The Mt. Juliet AFC clinic on 09/27/2018 for a 'Free Preventative Physical', covered by my insurance company. The nurse told me that my treatment would be free and covered by Cigna.

I have since received a bill for $197.16. I have been back and forth to the clinic and the billing department disputing this. I have been told that the clinic billed me for a 'New Patient' appointment, which is not what I asked for and not discussed with the nurse. As the nurse said that everything would be free in my visit, I asked for a repeat prescription that I was part of my 'Free Preventative Physical'.

I initially tried to call the billing department, and was on hold for 45 minutes, so went into the clinic, who referred me back to the billing department.
After numerous more attempts to get through to your billing department, I send two emails to them, with no response or acknowledgement of receipt of these emails.

After 40 minutes on hold today, I got through to the billing department, who told me that it was the responsibility of the clinic to sort this out. I spoke to a supervisor who did not communicate to me that she was going to transfer me to the clinic, I just got transferred. I spoke to Maddie at the clinic who told me that I needed to speak to the billing department! I explained what had just happened at that they had transferred me through to her, so without communicating it to me, she just transferred me back to the billing department!

I have a bill for $197.16 that I am expected to pay, it is a form of mis-selling and a form of theft. Your clinic knew that I had booked in for a 'Free Preventative Physical', so should have informed me that I would be charged for the writing out of any prescription, I would have discussed and costs with my husband before proceeding.

I have been treated appallingly, and it's a total injustice. I need a bill sent to my insurance company for a 'Free Preventative Physical' under reference [protected]. I need to be re-billed, but neither your clinic or billing department seems to know who is responsible for this, who I need to speak to, or how I came to be in this situation. This is fraud.

I received a bill on 10-12-18 from 09/22/2017 for 60.00 dollars. guarantor id 1232138. cant you tell me what they are billing me far 1 year later. I have bcbs. and paid my copay that day.please help me get this matter straighten out as soon as we can. my name timothy brock vist id was [protected]. on 09/22/2017. I would like to know what bcbs is not paying for.

I was seen 10-4-18 by doctor akalonu at Bessemer al location... he was not caring and had the attitude like he was ready to go. I was complaining of foot pain . And first thing he said was tell me what's going on the put on one glove and literally touched my foot with one finger and asked me to point where it was hurting . I showed him and he immediately said he thought it was inflammation. Then said I mean we can take an X-ray just Incase but I really think it's inflammation. He was not very thorough or personable just very blan... I will not be going back to this place ever ! They made me feel like I was stupid and wasted their time .

I have spoke with two customer service people about a bill I do not owe. Each time I was told they will call me back. Neither person call back. It is on my credit report. I am very upset. They have 4 charged on my credit report. Dates 8/1/13... 1/26/13...4/3/17...6/22/17...It has gone to collections. I have BCBS and Medicare A and B I do not have a copay

On 9/18/2018 I went into the American family care on Sutton road. I signed in, paid and waited 2 hours. I watched as people in front of me went in as called which took forever since there was only 5 ahead of me. A family of 4 came in and it was obvious the staff knew them with the conversation and they were called in after 5 minutes on the waiting room. I received a refund and left. Not sure what is on my blood work to get called back. Was told they had trama in the back but based on the family going back that was BS. AFC can kiss my a--

I visited the afc urgent care on 09/08/2018, and the receptionist was very rude. She spelled my name wrong completely in the system regardless of the fact I gave her my ID, and medical card. So when the tech called me a completely different name. I was very embarrassed. she didn't apologize about it. I feel threatened at the fact she is working there and have no compassion for sick clients. she was giving me short and insincere responses while dealing with me. What if she is mad to the point she messes with my medical records? This is a danger. Not to mention the bathroom toilet was stopped up. and the bathroom wasn't closed off. I can honestly say I was discouraged, and probably won't go back to this establishment again. I would like to have a refund of my copay which was $50. my name is Tedra Collica date of birth 08/16/1980. My phone number is [protected]. By the way she put me in the system as Tracy.

I need someone/ anyone to help resolve the incorrect coding of bills at AFC. My daughter is living in AL and I am the insurance holder in TN. AFC Urgent Care in covered at 100% after $50 copay for my insurance. However, no one can seem to get the coding correct and we continue getting billed for $130 for each visit.

This is becoming like a second job to get completed before it ruins our credit. The billing department does not have a clue. I was transferred to a manager by the name of Donna who said she knew the issue and would get it resolved. She resolved 1 of the 4 bills. I have since left 2 voicemails for her over the last 2 weeks with no return call. I have filed a complaint with my insurance at this point and contacted the BBB.

This is beyond ridiculous. I am in the medical field and I feel for anyone having to do other people's job. Get it together!

I do not wish to put my daughter's information on this site. My contact # is [protected].

I went to the Trussville, Al. location and when my visit was completed I stopped at front desk and asked if there was any paperwork to be signed or if I was getting a copy of my records for the visit. The two ladies at the desk both looked at me like I was interrupting them and with snotty tones said "No! Goodbye ". I was also told that my prescription was sent over to the pharmacy. When I went to my preferred pharmacy and asked for my medication, it was not available. I had to wait until the next morning to call the urgent care and ask what happened to my prescription and was it sent to the wrong pharmacy. I was then told that the doctor was supposed to have printed it out given it to me. I also saw that there are 2 charges of the visit billed to my debit card. When I asked about it, I was told that they only ran my card once and couldn't explain why I was being double charged.

my name is Amie sardinha. My email is [protected]@aol.com
I went to go see Dr. Greening today at your Tiger town branch. I came in with severe pain in my lower right abdomen. The doctor came in two times while I was trying to get blood drawn (which is always hard for me to do and takes a while). Once the blood work was drawn he came in a third time and I could tell that he was irritated. I told him about my stabbing burning pain for the last 5 days that has progessivly gotten worse and he said in a condescending way "so a cramp". I can tell you what I am experience is nothing close to a cramp. He then goes well I think its just gas. And then felt my abdomen in a hurry and goes, yeah just gas. Then walked out and the nurse came in an told me that I was suppose to eat more fiber and drink water. I drink a lot of water per day because my employer tracks it and I eat oatmeal at least once a day. So I can tell you that fiber and water will not help. They gave me a lacative if perscription written on a different doctors perscription pad because he apparently couldnt bother to get his own. The nurses said that it had been a "rough" day. And to add insult to injury all I was given was a goodie bag(im sure that will help with my pain). I still am having terrible pain in my abdomen and you have wasted my time and money today. If I get worse tomorrow I am going to another doctor because I was not treated today at all.