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Bonitas Medical Fund Customer Care Service


Bonitas Medical Fund

BlockG, 164 Katherine St, Gauteng, 2196, South Africa
City of Sandton
South Africa - 2010

Customer Support Phone Numbers

+27 860 002 108(General Information) 8 4
+27 861 239 333(Boncap Queries) 2 2
+27 860 100 646(HIV / AIDS Programme) 2 1
+27 860 999 121(Babyline) 2 1
+27 860 100 572(Oncology Programme) 4 1
+27 860 105 104(Back And Neck Programme (DBC) 2 2
+27 800 112 811(Report Fraud) 2 1
+27 860 002 145(Hospital Authorisations And Admissions) 1 0
+27 800 223 670(Chronic Medicine) 0 1
+27 214 662 303(Oncology Programme) 0 0
Mon8:30 AM - 5:00 PM
Tue8:30 AM - 5:00 PM
Wed8:30 AM - 5:00 PM
Thu8:30 AM - 5:00 PM
Fri8:30 AM - 5:00 PM
Walk-in Centres
Middestad Centre, Shop C7, 1st Floor, c/o Charles & West Burger Street, Bloemfontein
Cape Town
Icon Building, Ground Floor, c/o Lower Long Street and Hans Strijdom Avenue, Cape Town
Cape Town Belville
Sanlam Head Office, 2 Strand Road, Bellville
102 Stephen Dlamini Road, Durban
Mathomo Mall, 115 Main Street, Marshalltown
6 Rietbok Street, Kathu, Northern Cape
Shop 17, Southey Street, Kimberley
Medicover Building, Shop 11, 22 Knowles Street, Witkoppies, Klerksdorp
Bosveld Boulevard Park, Shop 6, c/o Chris Hani and Joe Slovo Street, Onverwacht, Lephalale
Union Square, Unit G2, 44 Mostert Street, Nelspruit
Checkers Centre, Shop 2 Ground Floor, Cnr Hans van Rensburg Street & Grobler Street, Grobler Street, Polokwane
Port Elizabeth
Greenacres Office Park, Block 6, 2nd Avenue, Newton Park, Port Elizabeth
Nedbank Plaza, Shop 17, Ground Floor, 361 Steve Biko Street, Pretoria
Flora Centre, Entrance 2, Shop 21 & 22, c/o Ontdekkers and Conrad Road, Florida North, Roodepoort
Lifestyle Square, Shop 23, Beyers Naude Drive, Rustenburg
Grand Palace, Unit A2, 2302 Heunis Street, Secunda
Ground Floor, 36 Merriman Avenue, Vereeniging

Bonitas Medical Fund Complaints & Reviews

Bonitas Medical Fund / illegal co payment

Fuzz50 on Oct 17, 2018

Hi please advise I have to pay a co payment of r274 of a claim of r1087 on chronic medication bonitas I pay over r6000 on my medical aid a month now I have to pay more because I dont use pharmacy direct this is surely against the law as I have a right to use a pharmacy of my choice I live...

Bonitas Medical Fund / general waiting period

YolandiB on Sep 19, 2018

I am a member with Bonitas with membership number 24003436578 and added three beneficiaries from 1 September. A general waiting period of three months was imposed on my son Marius Badenhorst. Both my financial advisor and myself engaged with customer service as well as underwriting several...

Bonitas Medical Fund / taking fees after service was cancelled and refusing to pay it back

Marita Venter on Sep 19, 2018

After the passing of the main member on Bonitas medical aid passed away they cancelled the medical aid but still subtracted fees. On a statement 29/03/2012 they stated that they are aware of the R12 000 credit. even after we got a lawyer and admitting they took the money wrongly and that...

Bonitas / medical aid pre authorized not honoured

Matt McCormick on Sep 12, 2018

Received preauthourised approval before procedure to have Bonitas back track and only pay less than half. I am on the most expensive Comprehensive package and they have been nothing short of useless and in my view unethical. I don't know how you sleep at night, bastards. My chronic medication...

Bonitas Medical Fund / hospital authorisation dispute

ThendoM on Aug 6, 2018

Patient (REF 18004704- 27704085335) was in hospital 01/04/2018-06/04/2018 yet bonitas paid two Doctors with the Day-to-day-benefits funds instead of hospitalisation for 03-06/04/2018. All the required information was sent to bonitas but even now in August this matter is not yet resolved. I...

Bonitas Medical Fund / I am complaining about the bad service that was given to me

Thembakazi on Jul 24, 2018

Claim submitted on the 28/06/2018 9 Days later after submitting the claim, i called to find out whether or not they had received my claim, I was then told that claim would be resolved within 7-14 working days. On the 14th day i called again there i was told my claim had been rejected because i...

Bonitas Medical Fund / bonitas incomepency & unexplained owed premiums

Dikeloedi on Jul 9, 2018

REF:20180328_101111223] I have a debit order dispute that I have submitted forms for on the 27 march2018 been calling to make a follow up no luck I understand that the turn around time is 30 working days, NOW I'm getting another email saying that I need to send new debit order dispute...

Bonitas Medical Fund / poor service from broker

Patty Headley on Jun 8, 2018

I have recently been retrenched. Mr Shane Moses came to our place of employment (Karbochem Newcastle)a month ago. All the Bonitas members filled in the forms to either discontinue membership or to continue in a private capacity. I elected to continue in a private capacity. My membership...

Bonitas Medical Fund / hospital authorization and poor service and incompetence

lady zee on May 31, 2018

On 14 May 2018 I saw a GP, as my left airways felt permanently blocked and due to this I have pain in the left side of my face. The GP was unable to diagnose me and therefore referred me to an ENT specialist (Referral Number 183492998), for further investigation. I booked my visit to the...

Bonitas Medical Fund / non payment of the service for over one year without a reason

mbali ayanda on May 24, 2018

I have a 6 year old daughter who is physically disabled. She was diagnosed with Hydrocephalus at 5 month due to brain damage caused by CFS she was also diagnosed with Cerebellum Palsy and Epilepsy. In 2016 my shortfall for Bonitas was plus 60 000 on which some of the claims it's not even...

Bonitas Medical Aid / hospital pathology claims

Annalize40 on May 22, 2018

I have been a member of Bonitas Medical Aid for 5 years but this year will definitely be the last year. Your service had deteriorated so and nowadays you are to scared even to go to the hospital for a procedure. Nothing in-hospital gets paid except the hospital self. I am still sitting...

Bonitas Medical Fund / hospital authorisation

Thokoza on Mar 26, 2018

To whom it may concern  I'm very much disappointed with the level of service the Bonitas and thier employees have given me.  I requested for a hospital authorisation on Thursday last week the 22/03/2018 for a procedure that will be tomorrow 27/03/2018 at 7h30am. I was sent from...

Membership Department and Bonitas / complaint for the membership department

KkDG on Mar 14, 2018

I have been with bonitas for the last 2 years, option BonCap. My company pays for my Medical Aid in full. Last month I needed my son added on my policy, I got the necessary documents from my company's Bonitas represented filled it in and attached all relevant documentation (my son's birth...

Bonitas Medical Aid / bonitas

nicqua on Jan 29, 2018

I was on unpaid maternity leave and called bonitas to find out the outstanding balance so that I can pay in cashthe consultant told me there is nothing outstanding. I get back to work there is 3700 outstanding and plus I must pay 2000 for monthly contributions I sent emails and been...

Bonitas Medical Aid / non payment of surgery specialist assistant

Donaveve on Nov 4, 2017

I was admitted to hospital on 1 November 2017 for major surgery med.aid number 02024566229. Main member Donaveve Mangers. which included a total abdominal hysterectomy including ovaries and cervix as well as bowel and rectum resection due to endometriosis. Bonitas refuse to pay for the...

Bonitas Medical Aid / bonitas medical aid : disgusted with bonitas

CliveMemela on Nov 1, 2017

i have made numerous claims and follow ups on claims after my daughter and her mother were admitted for an emergency c-section when she was born. Bonitas has has not had the decency to respond to it, not even rejecting it. the hospital has also made numerous inquiries, the only time that get...

Bonitas Medical Aid / money goes into a bottomless pit

Duggie Schroeder on Oct 13, 2017

Bonitas... Oh Bonitas... I dont even know what to say... As stated many times before no words can describe how bad your service is and how bad my feeling towards your company is. It is not a case like Adele would say "I wish nothing but the best for you..." on the contrary. You make me so...

Bonitas Medical Aid / non payment of account from pathcare, bloemfontein

C.m. DE bEER on Sep 11, 2017

Acc number - F6736214 Patient - C.M. de Beer Med aid nr - 02025216750 Referring dr - Dr J/A Myburgh Service date - 25/07/2017 Practice nr - 5200539 Blood tests had to be dome all most as an emergency because of severe problem with my prostrate and the dr wanted these very soon and Bonitas refused to pay this. Can you please attend to this and correct it.

Bonitas Medical Aid / pathcare accounts not being paid for inhospital tests and blood tests done on cronic

JJ Bosman on Aug 18, 2017

My member number is 02002557542 and I have been quering pathcare accounts outstanding since december 2016... For invoices for in hospital treatment as well as invoices with icd-10 cide i48.9... When I started with this query in march they told me paarl medi city must confirm I was in...

Bonitas Medical Aid / membership being suspended

Sonamsookhaie on Jun 9, 2017

On a constant basis Bonitas keeps suspending my membership due to them stating that my premiums have not been paid. In April 2017 during an emergency in hospital I had found out that me medical aid has been suspended. I had to pay cash which was a large sum of money. Upon investigation and...