Amazon review: Prime membership and shipping 97

My daughter and son inlaw sold an apple iphone through amazon.com the phone was listed, by my son inlaw as; apple iphone, 16 gb, no contract, white, like new. Which it was like new. I have seen this phone and have used it a few times. Amazon.com listed the phone as a black phone. Different than what my son inlaw described it as. The buyer was upset because the phone was white and locked, (No contract) the buyer emailed my son inlaw several times, through amazon.com, saying that he was a scammer and was trying to cheat people out of money and that he was going to sue him and report him to the law. My son inlaw was not trying to cheat or scam anyone out of anything. He is out of work and they needed the money. After several phone calls to amazon.com, clearly explaining the situation, they sided with the buyer. It was amazon's fault for listing the phone different than it was described. Are we wrong? What is wrong with amazon.com we will never do business with them again and we urge other people to beware of amazon's underhanded practices.

On Dec. 5, 2017 I purchased a magazine subscription through Amazon.com. As of March 8, I still have not received a magazine. I contacted Amazon and they told me to contact the publisher. I have done that, several times only to discover that Amazon did not complete the transaction with the magazine publisher. They never paid the subscription. Amazon took my money, charged on my card on Dec. 5, but never paid it to the magazine. I have contacted Amazon's "customer service" many, many times and I'm always told the same thing: "it's not our problem". It is their problem because they took the money and didn't do anything else.

Amazon doesn't have "customer service" they have "customer prevention". If they want to get rid of paying customers they are doing a good job of it.

I have purchased numerous books via Amazon for a great many years, but this is the first time I have encountered their customer service, or should I say lack of customer service!

I pre-bought a hardcover book and when it came out they sent a softcover. I called and was told a hardcover would be sent immediately, once again I received a softcover, again I called and was told that I needed to repackage the books and drive to UPS to have them sent back to Amazon... and oh, they would not order me the hardcover book that I had purchased!

I told them no, they could send UPS to pick up the books since they would not even order me the book I paid for. Three weeks go by and I need to take my time and find out what gives as UPS has never come by. I find out they were never requested to come by...

So I spend my time again on the phone and this time finally get an email saying UPS will come by... and get this! Amazon will be deducting the cost of returning the books they sent by mistake from my refund!

And they would not do anything to compensate me for the inconvenience! Not a discount on a future purchase and not even an apology for the screwup!

Last time I shop at Amazon... do yourself a favor and avoid the aggravation take your business somewhere that it is actually appreciated!

I saw a story on this website about a a person who was a third-party seller with Amazon, and one day he got an email from 'Amazon Alliance' stating that he had been permanently barred from selling on Amazon. This happened to me as well.

In December of 2017, after barely a year of selling (and maintaining what I thought was an OK seller rating) we received the ominous email, and just like the other guy said, this was a PERMANENT action taken by Amazon. We grossed over $40K that year, and we thought everything was under control. We pleaded with Amazon to lift the ban, but to no avail.

If the person who wrote the previous article is serious about a class action suit, I may be willing to participate. Someone has to stop Amazon from taking what I consider to be cruel and certainly UNUSUAL steps to punish those who they believe have broken the rules...I do not recall giving any of my constitutional rights away to become a member of the Amazon team.

I purshased hearing protectors from an amazon dealer and was sent rifle scopes. The dealer said it was an amazon glitch, he does not sell hearing protectors. I returned the scopes at my own cost and never recieved a refund. Went thru the amazon ato z garantee process - - - 5wks now and no refund, i have nothing for 250+ dollers laid out.

Without any reason amazon blocked my seller account and never tell me the reason and they refused to reply me. They hold my money for 90 days which that is not legal I need My money back so I can pay my bills and credits.

I ordered a new LG Shine cell phone (Silver color) with 2 year contract extension on July 21, 2017 on amazon.com. The order had a 2 day shipping estimate at the time of order. Since then, I've received 5 emails (please see below) from amazon that there has been a delay in shipping my order and they need my approval for shipping the order with the delay.

Every time after receiving this email, I went to their website (www.amazon.com) and looked up the same cell phone, it says it is "In Stock" and will be shipped in 2 days. I called their customer service a few times and talked to couple of supervisors so far.

They keep saying that the cell phone is not in stock and hence the delay. I asked them "why your website still says that this cell phone is in stock and will ship in 2 days", they had no answer.

One of the supervisor was very nice to me day before yesterday and he said he will look in to the details and do everything to ship the item. He also promised that he would call me yesterday with the status but he never called.

Is Amazon cheating its customers by listing an item as "In Stock" when they don't have it in stock?

p.s: Here is the text of the email I keep receiving from amazon.

----------------------------------------------------------------------------------------------------------------------

Hello from Amazon.com.

We're writing about the order you placed on July 21 2017 17:25 PDT
(Order# xxxxx). Unfortunately, we are unable to ship the item(s)
as soon as we expected and need to provide you with a new estimate of when the
item(s) may be delivered:

"AT&T Nation 450 Rollover Minutes + LG CU720 Shine Silver Phone"
[Product Bundle]
Estimated arrival date: 08/12/2017

If there are other items in your order, they'll be shipped according to the
delivery estimates listed in the order details in Your Account
(www.amazon.com/your-account).

If you still want us to ship the items when they do become available (though
they may arrive later than expected) please visit this address to approve the
delay:

http://www.amazon.com/gp/css/summary/edit.html/?useCase=approve&orderID=xxxxxxxx

If you do not approve this delay by August 14 2017, we will cancel the item.
However, if the item becomes available before that date, we will automatically
ship it to you.

By approving the new delivery estimate, you are letting us know that
you still want the item(s) though they may arrive later than expected.
If there are other items in your order, they will ship according to the
delivery estimates listed in the order details in Your Account
(http://www.amazon.com/your-account).

We apologize for the inconvenience caused by this delay.

Ordered a used book 4/20. Amazon had set my account for instant purchase without my knowledge so could not check out seller before order was "grabbed" by Amazon online. Book did not arrive by latest due date of 5/14. Had to wait three days to file for refund with Amazon. Seller did not insure or use tracking number for this used book. Seller is refusing to approve refund to Amazon unless I upgrade the poor feedback I gave online. Why isn't Amazon doing the refund per their A-Z guarantee. How can a seller get away with this. It is now 5/22/07 and book is not here and charge has been on my credit card since 4/20. I have tried to reach a person and Amazon's gatekeepers are 100% effective in keeping me from reaching them except via email using THEIR form or THEIR voice mail so there is no audit trail of my inputs to them except my email. They send "no reply" emails that require buyer to go online to fill it out. Only option is to cut and paste into my own document. BAD BAD BAD. No book & no refund and hours of time and dozens of emails. I filed an online complaint today with the Seattle BBB. I hope something will get me this refund and stop this poor practice.

I have held an Amazon.com account for years and have made many purchases. On Monday I registered as a seller in order to sell some books. Monday evening I received an email stating that my account had been blocked because they had associated it with another account that had been blocked. They refused to give me any information as to why it had been blocked or what I could do to correct the matter.

I called customer service and was told to use email to correspond with the Seller Performance Team. After sending an email asking for more information they again refused to give me any information, simply stating that they had decided to permanently block my account and that they would no longer respond to communication from me.

I wish to know how to correct whatever they have deemed so wrong with my account. To my knowledge my account has always been in good standing and this completely blindsided me. I have always been a responsible online buyer and seller and to be told that my account has been blocked and not given a reason is very insulting. If this matter is not resolved I will no longer do business with Amazon.com and will be sure to spread the word.

I was denied a price adjustment and credit for an order.

Within 3 days of my order the price changed from $99 to $88. This request is in line and standard at ANY other major retail website. All the other sites and stores had the same exact item for the same exact price. However, due to my prior relationship with Amazon, I chose them for their customer service. Now the price has been redueced at Amazon and everywhere else days later.

I am appauled and quite frankly dissapointed at the lack of customer service on this issue. I am a long time customer, however I must state that if a simple adjustment - just as any other retailer would do within such a small timeframe- will not be honored, I will NO LONGER be a customer and close my account immediately. I chose Amazon becauses of the customer service - other stores had the same exact item for the same exact price when the item was $99.

After 3 times contacting customer service, I was told that I should close my account as they know I have plenty of other options. But I may have super-difficulty returning if I choose to close my account.

I will take my chances. I will close my account. The good will lost on this issue is rediculous. It is the principal of good cutomer service which is lacking here.

Received a gift purchased from Amazon.com that I could not use. I wanted to return the item and have the gift-giver's credit card reimbursed. It was difficult to find instructions in the return policy outlning how to accomplish this, but after perusing the pages of return instructions, finally found a small blurb stating that once the item had been acknowledged returned by Amazon, they would issue a gift card via email which in turn would have instructions on how to have the gift-giver reimbursed. We received the gift-card, sans the shipping amount for using their shipping label. There were no instructions on how to get this amount credited to the gift-giver; so, upon calling Amazon, they then informed us that you can NOT have the gift-giver reimbursed; also you can NOT transfer the gift card back to the gift giver, AND you can only use the gift card for Amazon items. SO their initial information is false and misleading; it has been aggravating, and there is NO resolution for this situation. This information should be spelled out clearly, and gift buyers and recipients should be made aware of this UP FRONT.

I placed an order at amazon.com for a total of $587.00, at check-out a box cam up saying "apply for a amazon.com "chase" credit card and get instant approval and receive $30.00 off this order! so i applied and was instantly approved. i completed the transaction the order went through, i received a conformation e-mail with order # and the expected shipping date, which stated the next day!. the next day i received a e-mail from amazon stating the order was on hold and the account was on hold. i e-mailed amazon several times and called them at customer service. i just got the run-around time after time, they even stated "it may take up to 30 days to process your order"! i could not get anyone to e-mail me or verbally tell me that i could cancel the order or close my amazon account. i wanted to cancel the order so i could buy the lcd tv from somewhere else on the internet rather than wait 30 days {i have never had problems from newegg, j&r, buy.com, dell, ebay or anywhere else like this}. it ended up i canceled the amazon.com credit card with chase! this is the only way i could be sure the order would not be shipped some 30 days later when they resolved their mistakes or problems! bottom line: be very careful about doing business with amazon.com be very about filling out credit card applications at amazon.com!

Just about everything you complained about was wrong.

You absolutely CAN track packages in the USPS and have been able to do that for years.

Once a package is sent, if UPS sends it in the wrong direction, only UPS can change or do anything about that. Calling Amazon would do nothing at all except display your own ignorance.

Your comment adds up to "Amazon sucks because the US postal service is slow and i don't know how to track a package and also because UPS doesn't know east from west."

I had a problem with AMAZON when I returned a defective computer. The computer was returned via UPS and I got the name of the person at AMAZON that signed for the item when it was received by AMAZON. I called AMAZON when I did not receive the refund after 10 days., and received a very rude email from "ACCOUNT SPECIALIST" cis@amazon.com telling me that he, she or it could not find my return. I sent "ACCOUNT SPECIALIST" cis@amazon.com the information, including the order number, the Return Authorization number and the name of the person who signed for it at AMAZON. It still took FOUR WEEKS to receive a refund from AMAZON, plus a number of phone calls and emails. "RETURNS ARE EASY", or so says AMAZON.

REAL EASY!

I became so fed up with Amazon's comically pathetic customer service that I some years ago started a twitter account solely to inform as many millions of people that I could about this preposterous company's pathetic customer communication responses. This all began when I was literally signed up for and billed for the company's one-click purchasing system without my knowledge and consent. It was impossible to get anyone on the telephone and complaints by email were responded to with "canned responses" that provided non-answers to questions that I had not asked. When I used emphatic and angry language in replying to the fourth canned response I finally got someone on the telephone that literally had no ability to do anything other than type in keywords I spoke into his computer and rotely recite what his computer told him to say -- similar non-answers, it was like talking to a malfunctioning robot. The operator's incompetence -- or more accurately Amazon's systemic decision to put de minimis resources into customer service -- was so unbelievable I didn't know whether to curse, cry, or laugh. I was able to resist my strong temptation not to do the former, since I try to keep in mind that the person on the end of the phone is as much a victim of Jeff Bezos's corporate cruelty and indifference as are the customers of this pathetic company. I am happy to say that so far I have received over 100 responses from persons with similar experiences, most of whom have agreed to boycott the company and more importantly to spread the word and exponentially increase the population of those who have committed themselves to using every interpersonal interation and internet forum and opportunity to encourage that everyone with earshot and e-shot not only boycott Amazon but return any already purchased items they can return within the compnay's return policy parameters. It is our stated goal to continue indefinitely with our so far amazingly successful efforts, all conducted within the bounds of civil law regarding interference with business relationships, to decrease the revenue of this company from customers within the Seattle area and beyond and hopefully have a dramatic negative effect on the compnay's profits. With the ease of twitter and other electronic communications, and -- ironically - the use of one-key-touch twitters, instant messages, and the like, to maintain this effort for decades until Amazon dies a whimpering death on the ash heap of history.

I dont want you to be sympathetic.

Amazon.com went into a contract with me for the phone's i dont want a refund i want my product.

But thanks for the reply

I do know they treat many many small businesses like garbage. We will support any competitor we can and have stopped shopping on Amazon since, for no reason, Amazon wouldn't allow us to start selling on their site. They have automated from a position Hitler would have enjoyed -- the Nazi's of the internet. They remind you in an automated message that they don't have to even grace you with an explanation as to why they won't allow you to sell.

If price is the only thing important in business, no one with character would be in business. Amazon, much like WalMart are mostly sales agents for China. My company designgs and manufactures strictly in America. Look carefully though at what is destroying American companies -- a combination of higher prices due to higher labor and poor service in design (US cars for example) and a poor attitude toward the very people who pay for their products and services. The solution would be forthcoming in a truly free market where smart Americans would improve their products and services to win customers. But companies like Amazon and WalMart who favor mass market warehousing and sales of mass produced of products with very high markups over small businesses run here in the States make an American comeback very very difficult. Check Sleer Support on Google to see how many thousands of small business owners have been kicked off Amazon for no reason -- simply because they can. They hide behind a statement about bad service but many of those complaining never got a chance to sell and got caught in the purposeful or purposeless circle of non-returnable e-mails built into Amazon's core software and corporate structure.

Hi, had same problem...
sent an email.
got this link. I hope this helps :)
http://www.amazon.com/gp/help/customer/display.html/ref=hp_468502_postorder?nodeId=468502#postorder

If the price had gone up after you made the purchase would you have paid them the difference?

Exactly right. No where on their site do they offer a courtesy price guarantee. And you should have shopped around before you bought. The frustration you feel should be aimed at yourself.

This BAIT AND SWITCH by AMAZON.COM is ILLEGAL and is being reported on many, many websites by upset customers like yourself. Amazon will refund a customer who insists, but removes their complaint when posted stating that reviews must deal with the item, not the seller. Even though Amazon knows that their actions are ILLEGAL when advertising NEW merchandise, while selling USED, REFURBISHED or FACTORY SERVICED ITEMS. PLEASE CONTACT THE ATTORNEY GENERAL FOR THE STATE OF WASHINGTON, http://www.atg.wa.gov/fileacomplaint.aspx. I have written the Attorney General and requested that an investigation into AMAZON's practices of reporting and correcting CONSUMER FRAUD/MISREPRESENTATION which AMAZON Customers report. PLEASE HELP CORRECT THIS FOR ALL CUSTOMERS BY REPORTING YOUR AMAZON COMPLAINT TO THE ATTORNEY GENERAL website listed above. Help keep the internet fair and honest for all consumers.

Joe Bush

Help ! Can't log in my seller account, amazon hold my $13k
I've been selling on Amazon for half of a year.

Our seller account was suspended on Apr 30, 2017

I found out that I can't login my account on July 27, 2017. I contact amazon customer support that morning, and I was told "It appears my account are on hold pending further research. This could be due to incorrect or incomplete billing information" and Account Specialist will email me within 24 hours. "

Later, no email, so I contact customer support again, and was told to wait another 24 hours. I email to the address : seller-performance@amazon.com about several times, but no response.

I still have about $13k in my seller account and don't know how to get paid.

Seem like amazon wants to get me off and take away my $13k.

Dear Tshields
did you got your payment eventually?
if got, how did you get?
Could you reply
thanks!

we also have the same problems.
On July 27, 2017, suddenly, I couldn't log into my seller account anymore.

It seems like Amazon deleted my account without any warning or email me the reason why.

I called Amazon and got redirected to the selling department, they told me that there is a hold on my account and told me to email seller-performance@amazon.com. I did on that day and up to now, I've got nothing back.
I still have about $13k in my seller account and don't know how to get my payment. Seem like amazon wants to get me off and take away my money $13k.

Amazon.com is a big scam. Custoer service sucks and they have really a bad attitude towards sellers; they drop you and suspend your account without explanation- sending several emails to them does not help eighther- I will never recommend any seller to sell on their sight.

Same thing happened to me, after a month of selling with no policy violations of any kind
they shut down my account with no explanation; so far they have not paid the money I earned by selling items and now almost two months I am still waiting to be paid.

Hey Paul, The seller says talk to Amazon. I should have just lied and said both rats were missing, rather than what they expect me to do: print out return labels, get a refund to the sender, reorder the rats. How hard is it to send the missing rat?

Lol. Ditto to above responses.

I tried the prime promotional account to see what they were talking about, well after placing an order on two items and then submitting my payment, i received an email breaking down the transaction, they separated the two items then charged me two times for shipping, then when i called them at [protected] they tried to make me pay 79.00 for a year membership on a promotional account that i set up on july 15th 2017 which was suppose to end aug 15th 2017 before any charges apply i had to call my bank to put a block on amazon so they couldn't take money out of my bank account, the product they sent was not what i order they emailed me a said that a glitch caused the problem with the order ok one time i can understand but twice that's not a glitch Amazon is a joke and rip off scam, the 5000 employees i have at my company all had amazon cards but they do not now, i closed the account with them amazon

Amazon I'd s joke. I sold for over two years and had excellent customer metrics. I was then banned for being connected to a supposed blocked account through ip addresses when no one in my family or friends had ever had an amazon account. I emailed them multiple times all for them to send me computer generated responses. I sold for two years with over 250k in sales totals and 98% positive feedback. No a to z claims ever and no warnings. I took great care of my seller account and soon amazon will go out of business because they will run off all of their great sellers and their sellers are all that make them different from any other store like wal mart or target. Anyone who thinks they are above suspension is wrong. You absolutely can do NOTHING wrong and still get blocked. I also would love to participate in a class action lawsuit against them.

Sorry, but this freind had to have a lot more damageing evidence of young girls than just some magazine of drawings from Amazon. Face it your freind needs to be in jail for haveing nude or partial nude pictures of young girls, which is very sick, on his computer and magizines. You make it sound as if it's Amazon's faulet, which I will also write that NO they should not be selling anything with young girls this way.I feel people who get turned on this way is very sick in the head!

The reason why amazon.com has you click through several confirmation pages is to prevent things like this.

Call your credit card company and explain everything and request a chargeback since Amazon screwed up your order and is screwing you with the return fees. That is unacceptable.

"Why does it need to be so big?" It's a business; if they can create more profits they will.

I'm sorry you have had such a truly awful experience. I've been very lucky and have purchased almost all of my DVDs and books through them (but all in new condition). To be very honest, I could not afford to buy certain things if I didn't use them.

I have seen many books that have some suspicious reviews, but many legitimate ones too. Every site has their fair share of bogus reviews.

My name is Prasong Chitnukroh from Thailand, I did not buy anything from your store on May 14, 2017, but you had charged me for USD 59.99 from my KBANK VISA CARD account on June 09, 2017. I would like to ask for the evidences of purchasing from you, please send those evidences via email to "djitta7@Gmail.com", so that I can check what's going on between "your mistakes" or "my mistakes". I hope to hear from you soon. Thank you !

Amazon does not care about you or your business. They use you. You are a free wholesale source -- that they rip off and do give your product and money away. Why do you think college kids post this on boards. How to make money and get free items off of Amazon. Great for the rip off people and great for Amazon. They get use of the money for days -- thousands of dollars of interest.

BOYCOTT AMAZON

If you were unable to cancel your order, it was for one of two reasons. The item had either already gone into shipping (Amazon orders can enter shipping very quickly due to highly efficiency warehouse techniques), or the item was purchased through a third party on Amazon, in which case the order has to be canceled through the third party. You can't order a pizza at Sbarro and then expect the Mall in which they are located to be able to cancel the order for you. You would have to go to Sbarro to cancel the order.

As far as the reviews go, they sound like they were in direct violation of the Community Guidelines.

http://www.amazon.com/gp/help/customer/display.html?nodeId=14279631

Off-topic information:
* Feedback on the seller, your shipment experience or the packaging (you can do that at www.amazon.com/feedback and www.amazon.com/packaging)

It's not that they don't want your feedback, it's that you have to submit it through the proper channels. Any seller that sells a product that is not as described, including software that will not activate, is in violation of Amazon's terms.

AMAZON IS BAD NEVER GET BACK TO YOU AND STILL TRY TO CHARGE MY CC THEY SUCK STAY AWAY