Amazon
reviews and complaints

i am send you this message cause its the second time the amazon driver never pays attention to the address on my packages they have been putting it at 323 north 5th street mine is 323 1/2 north 5th street i am upstairs apartment they need to put the package upstairs and in my door or in my mailboox or on my steps this has to get done

I have 8 items i ordered. that came to about $300.13. that was late night on 12/12/21. Come to find out they charged me for things i didnt want or ask for & used 2 cards auto WITHOUT my permission MULTIPLE times! I want my items & $$ back. i got charged 5+times now. Customer service 8xs I called, all hung up! PLEASE help>=[protected]@gmail.com

On October of 2021 a package disappeared off my porch which I never received I live in a high crime area and I left it delivery instructions have what needed to be done that they did not follow well I had to file an incident report on that package came up missing as soon as I file that incident report they locked my account ask for a verification my credit cards I verified one cleared verify the other one that they will not clear which is mine I provided every documentation they have asked for several times and they continue to keep my account locked when I have over $300 of my money in that account that they have trapped I want my money back and I want a lot of promotional stuff once this gets fixed a lot

The delivery driver has twice put packages in the bushes that has automatic sprinklers. I have her on video just dropping them and scattered in bushes.
My address is 425 cookston lane Royce city Texas 75189. Please get this stopped and have packages placed at door/covered porch area like everyone else

Thank you

Please respond and confirm this matter has been corrected.

Amazon delivery drivers keep delivering to the wrong address, even though the numbers are clearly displayed. But that's not the worst part. You can't file a complaint. Nope, unless you have an amazon account, or refuse to reveal it, they won't even talk to you. Doesn't matter that someone else sent it, or if an acoount is even relevant. Amazon hides on purpose, you can bet your money on that. HORRIBLE COMPANY, PLEASE TRY TO AVOID.

How is it almost 2022 and the Amazon customer service reps have no ability to change a shipping carrier. There are certain items that can only be shipped via USPS or they will not be received. There is not button to click USPS (as this certain location states there is) and when I call them to make sure it is going to be shipped by that carrier, I am told that they do not have the ability to change the carrier as the system chooses it for you. So I get to play Russian Roulette to make sure my loved one receives the item that I sent them. This needs to be fixed. Amazon is a multi-million dollar company and you are telling me that there is no system set up for this option!

Just checked my bank account this evening, Dec. 11, 2021, to see what has been deducted for orders that have already shipped from Amazon. This was on my bank statement, (Withdrawal Debit AMZN MktpUS*LW8OQ Amzn.com/billWAUS)
and I did not charge ($264.31) I have had orders, but usually get charged when they ship. I DID NOT charge a full amount like this! This is a scam! I want my money back!
Deborah L Jordan
[protected]@gmail.com

Prime driver backed up my driveway and damaged the interlocking paver driveway. He then tried to drive away without admitting he damages my driveway. I have filled a claim with icbc. The damage is quite substantial. A 2 foot grove in the paver surface. This is going to cost several hundred dollars to fix. A portion of the drive way pavers will have to be removed and replaced with new ones

I received my order from Amazon with several items, one item, however, was missing, a pair of stud earrings.
I chatted with an online rep who instructed me to "contact the local authorities". I called a Customer Service line and was told that since I received the box I am not eligible for a refund or return. Hello? I never received the item.
Amazon disconnected the call. I received an e-mail with instructions on how I can cancel my membership. Why thank you. I guess I will!

I ordered 2 boxes of 10 face shields from TCP Global...I received 2 boxes. One was untampered and had 10 counts of face shields. The other was tampered with and had only 5. I'm disgusted and upset that Amazon won't let me return it or anything because the product had a "no return, no replacement policy".

TCP Global Salon World Safety Face Shields with Glasses Frames (Pack of 10) - Ultra Clear Protective Full Face Shields
https://www.amazon.com/dp/B08DL29QNH?psc=1&ref=ppx_yo2_dt_b_product_details

I ordered several presents for my wife, both packages qualified for prime shipping so that was the option I chose to get it to my residence the fastest way possible. What I am disappointed about is these were gifts, you could clearly read what they were on the side of the box. I have been a prime member for years and this is the first time I have ever had a delivery not come in an amazon box. Since my wife is who gets home earlier, she now knows exactly what she is getting for Christmas and these were to be surprises. Thanks Amazon for ruining the surprise!

I buy a Samsung mobile on amazon and was charged 28 November, and Amazon never shipped the goods so far, and yesterday they charged me another $313.65, my bank informed me I was charged twice,

unfortunately Amazon reluctantly to admit it and when I contacted with them, they said they have refunded me but they can't give any evidence that they did it.

per my experience, their customer service is rude and terrible, a lie with another lie, there is no use to email: [protected]@amazon.com, the one on behave of Jeff is another nightmare. he sent me email that should be for another customer complained, and he just copy and paste, this is all he do everyday.

1. Ordered Dec 2, 2021. HP Envy 6055 delivery promised Dec 3. Order number: [protected] for $152.76

2. Item not received. After several calls on Dec 4 and 5, I was told the item was lost.

3. Replacement was ordered by Amazon employee Shanea. Item to be received Tuesday Dec 7. Order number: [protected]

4. Dec 8, I spoke to Amazon customer service and was told that item was mis-scanned. Really? I might receive item Dec 10.

No one else I know is having these kinds of problems. I have also had problems with other orders in the past. (Lost, late, damaged)

I have been a loyal and frequent purchaser from Amazon since it's inception. I have never had this many issues before. Please check into this. I have the most issues with items going through the New Orleans station. I have also only had issues with items delivered by Amazon drivers. I never have issues with ups or other carriers. Might be a good idea to check into this.
Please call for further questions [protected].

Maureen Bayhi

Amazon and several others deliver packages and place them in clear view on the porch where they can easily be seen from the road. We have a front porch with an area under the roof near the house which cannot be seen easily from the road. Why not put packages there? Porch pirates must love those easy to see packages.

Also, it amazes us that a delivery is placed directly in front of a storm door. Storm doors open out and it makes it difficult and somewhat dangerous to push the storm door out so that the packages can be retrieved

Just some common sense thoughts to pass on to drivers and delivery staff.

Why am I being billed? I never signed up for Amazon Prime.

Please cancel and stop billing me.

Joan Sterling
[protected]@yahoo.com

We pay for Amazon Prime and suddenly things are taking four days to arrive, instead of the promised two that it used to be. They use excuse after excuse as to why it takes longer and do not admit when they have problems that cause delays. They have been dishonest with their many prime members by not honoring their original marketing plan that caused us all to buy prime. Very disappointed.

Many times, Amazon gave the delivery time is at 9 PM or 10 PM. Even it is the prime same-day delivery or one-day and it was 9 or 10 PM on that day. It is the time that people went to sleep already or you can not do anything with it at 10 PM. The working hours are from 8 AM to 5 PM and the delivery window should be in the working hours' window. If Amazon delivers at late hours, same-day at 9 PM, or next-day delivery at 9 PM, it is useless. It looks like two days of delivery instead.

When Amazon couldn't deliver on the promise. It reschedules and gives me the option to cancel and it just said SORRY, that is it. There is no penalty to Amazon and I missed my works for not delivering on the promise. This is unacceptable.

In late November my fiancee completed purchase of several grocery and Christmas wrapping items on her Amazon app. She began by ordering a box of 180 dairy creamers. She completed the purchase then moved onto purchasing several other items. She did not notice that she moved onto each new purchase the dairy creamers at $20+ per box were going back in her cart. So when she received her order she ended up with 13 boxes of creamers at $20+ each. When we attempted to file for a return on Amazon policy states this item is not returnable. With an expiration date in July we cannot use 2340 creamers by their expiration date. On a limited retirement income we cannot afford this error caused by an app that needs to be fixed. We received several other duplicate items because of the same Amazon app problem but we decided to absorb the cost for later use. We cannot do that with the 13 boxes of creamers.

I was on the front porch retrieving 2 parcels from and earlier delivery, a prime driver pulls up has 2 small packages in his hand greets me on the way up on the porch, I reply how you doing, ill take those and stick my hand out. He walks around me and puts our parcels on the porch floor take s his picture and walks off. It is hard to pick parcels up off the floor of our porch, there could be no mistake I lived there, I was in my sock feet and no jacket with the front door open. This was about 5 pm on 12-06-21. the parcel #s were TBA095653561104 and TBA095857821504. If it was a covid parameter, he had no mask on and knew before he got out of the van I was standing there. If it wa covid he could have asked me to step back so he could safely make his delivery. I call foul on both counts.

I have gotten calls from numerous different numbers claiming that 700 dollars has been charged to my account. I look and have no recent orders. Just a heads up Amazon. Scammers abound at Christmas and you are being very used. I answered one call, it's an Arabic sounding foreigner that answers, " Amazon. How may I help you?". Please get a handle on it. It's been 6 numbers today.