A to Z refund policy
I ordered a Shop Hydraulic press through Amazon from a company called Tool Shack. I received only half the order, so I contacted Tool Shack from the phone number listed on Amazons Vendor contact page. Tool Shack assured me they would send the remainder of the order or a return label to send the partial order back. Tool Shack failed to do either, so I contacted Amazon to have them force their vender to do what they said they would. The message went to A to Z refund section of Amazon where they have denied the refund or force Tool Shack to send a return label so I can get a refund from Tool Shack. A to Z told me to return the item at my own expense ($600.00) shipping to Tool Shack to get the $222.27 refund. Amazon would not tell me if I would get the shipping refund back from either Amazon or Tool Shack. I have spent a lot of money with Amazon and they appear to nor care about their customers losing money as long as they make money through corrupt venders. I have since canceled my prime membership with Amazon and will make my online purchases from Ebay.
Desired outcome: Have Tool Shack send a return label.
I only use Amazon when I cannot find the product on E-Bay. Amazon A-Z Refund is worthless.
Delivery was made to a wrong palce (with Photo showing a wrong place), yet they closed my account
DATE OF INCIDENT: Package Sent to a wrong place on Dec 29 2021 (PHOTO to PROVE the place is NOT mine), then my account got closed on Jan 2nd 2022.
The drivers keep abandoning packages at a wrong place, which I can prove it was NOT delivered to me,
because the drivers uploaded a PHOTO they supposedly "delivered" which shows a completely a different place!
Naturally, I had to ask for refund for the items I never received, but they said I "violated" their rules, and closed my account!
I emailed ACCOUNT SPECIALIST who told me the account is now closed,
I have attached the photo and explained,
but they just keep sending me TEMPLATE COPY & PASTE emails which just repeat account is closed.
Even I sent them the PHOTOS OF EVIDENCE (with packages left at the wrong places) which the DRIVERS uploaded themselves on Amazon Site!
My floor is 6th floor, but as you can see in the photo, it says "Leasing #100", and that is NOT EVEN MY PLACE.
And my place's hallway is carpeted, that floor in the photo is TILE!
I looked for everywhere in my property, there was no package from Amazon for anyone.
Before my account got closed, this has been a recurring issue.
I have been calling LOGISTICS DEPT, and even MULTIPLE LOGISTICS SUPERVISORS CONFIRMED that some drivers went to DIFFERENT BUILDINGS numerous times.
How is THAT my fault that drivers left packages to wrong places?
(And the reps are seeing the same PHOTOS of EVIDENCE too, but ignoring that fact!)
Also, I have been BUYING, PAYING WAYYYY MORE than I have received the refund.
Please REFUND or RESHIP Order which I paid for, and never received.
And restore my account immediately.
Desired outcome: Please REFUND or RESHIP Order which I never received. And restore my account immediately.
this is kinda silly. some leased places ask for packages to be left at the leasing office not the actual resident. did they leave a note in your mailbox or on your door stating it was left at the leasing office?
That is NOT even my building...
So I told them that is not my unit or my building,
they said "oh the driver said he delivered to your FRONT DOOR", and they won't refund me that was over $200.
This same thing kept happening (with random different places the drivers left at, with photos to prove too) for the past 1 YEAR & HALF,
so I asked for the refund for this because I did not receive it, and there is a photo of evidence (which they can see the same thing on their end) which proves it went to a wrong place, they suddenly closed my account !
i understand that, there is no reason to get mad at me on this, im just saying that i have had to walk to my leasing office for packages back in collage cause it was the leasing companies rules for my complex. the leasing office was another building. have you had any other package company deliver directly to your door? if so then it might be amazon or that driver is lazy.
I am not mad at anybody, except Amazon.
Yes they delivered about 60% correctly, so it is totally up to the driver.
As I mentioned, Supervisors of LOGISTICS DEPT kept confirming they went to random places, but AMAZON has different depts; Logistics, Retail, Account Care Specialist, and more.
Crazy thing is they are NOT linked to each other, each has a mind of their own, they can’t even transfer to each other without issues (often it took 2HRS on the phone just to get transferred!), and if “Account Care Specialist” sees there have been more than a certain amount of refund, (regardless of WHY they had to refund, regardless of there were Photos of Evidence that they went to wrong buildings), they just insist the customers is “violating rules”, and closes the account. They just don’t want to give you a penny back. Oh, they did this RIGHT AFTER I renewed ANNUAL PRIME MEMBERSHIP too! They are NOT refunding the rest of the fee either. I tolerated A LOT for 1 YR & HALF, but this company has to go.
Book return
Followed to the letter Amazon's book return via UPS Store. They even received automatically the book was received by UPS and thus gave me a refund as Amazon credit. Now three weeks later they charge me for the book since they state they never received it. Not my problem when I had it over to UPS with their return code. Anyone along the way or at Amazon could have stolen the book or not scan it in but I am assumed to be lying. Have spent tens of thousands at Amazon over the years but no more. Even sold on Amazon and was treated even worse as a seller. The only winner is Amazon not their customers. I am fine with them. Everything I have in order will be returned and I will stop buying Amazon including Prime. Apple is light years ahead in customer service and quality merchandise.
Desired outcome: They go bankrupt
Shipping
I have had several packages that are never delivered. Each time I have to get a refund and reorder the item. What happens to all that material, now valued at over $1, 000? Is it stolen? Is it returned to supplier? So the latest order was a two day order that is now over a week late and the Amazon system just says "sorry". It is order number [protected] tracking number TBA [protected]
Desired outcome: Get my stuff
Unauthorised transaction in my account
I have my account deducted and I haven't purchased anything. Kindly refund me my hard earned money. Idont remember any subscription to Amazon of 17 dollars may account card ends with 2887.Im just wondering what payment iam making, o have never bought any goods via Amazon and why should you do unauthorised transactions?.I struggle hard to earn any single peny I have I my account. Refund me my money please
A gift sent to me for Christmas that was not received
First - I am a very active Prime Customer with deliveries almost every week for the last 3 years.
My Daughter In law sent me Slippers for Christmas. I am 80 years old and would love to have them.
Her Name is Annete Auyal (she is the wife of my son Richard Plumb) Her order number is [protected]. Amazon says delivered o Sunday the 12 of Dec and handed to resident - that never happened. I have 1000s of dollars in delivery from Amazon and never had a problem. The delivery notice is bogus.
I talked with Customer Service Twice - last time with Christy who tried to get me a refund. I don't want a refund please send me the slippers.
I don't want to burden Annete with refund requests - she's a Nurse and Busy
I am not happy and it is New Years Eve
Desired outcome: Send Me My Slippers - Treat Good Customers with Extra Care
My refund money from september
I bought curtains in September I don't like it would like return but she's told me customer service keeps it and get money from bank.Bank make claim I explain them what happened $188.10 I did get money.On December 14 bank give money back told me Amazon need send by my email give my money back .my email: [protected]@yahoo.com.my phone:[protected]
Really bad reviews about echo.
I was thinking about buying a echo. That is until I found there's were tens of thousands of complaints. They range from spying to waking people up at two A.M. with a notification. From losing its mind to unwanted advertisements. From incorrect information to executing the wrong command or just repeatedly asking the same question over and over. It's also well known that there are thousands of fictitious good reviews. I've seen products where all of the reviews were about some other product. None of them for the product I was looking at. I never thought there would be a time when I would not be able to trust a review for a product. The only honest ones seem to be the negative ones. If Amazon wants me to spend my hard earned money there needs to be honesty in the marketing, no spying and stop selling that cheap chinese junk.
Amazon Prime
$13.77 is being charged to James Sadler, account [protected] (*GH6246N43) and also to my wife's, Karin L Sadler, account [protected]. (*2C3FZ8NU2).
We didn't request service in her name as we have service in my name. We are no sure why Amazon set up an account in her name?
Please credit my wife's account for overcharges and cancel service in her name and in my name.
Thank you,
Mr. James D. Sadler
12/29/21
Desired outcome: Credit overcharges on wife's and cancel service on both accounts
Amazon account change team
December 28, 2021
In relocating from overseas back to the US, I changed phone chips and phone numbers. When I tried to redeem a book someone gifted me on my US amazon account, I could no longer access it because the multi-step verification code was sent to my old Peru phone number. I tried to change the phone number and get back into my account through multiple calls to customer service, but I couldn't answer the AI generated questions regarding credit cards and balance amounts (although I could easily name a score of other activity details only I would know.)
The customer service reps said my account had been closed due to inactivity, and that I hadn't used the account in over one year--but I ordered 2 books in February through that account and also someone sent me a gift book this year (I could not redeem because I am locked out.)
Desired outcome: I want access to the movies, music and books and gift card balance in my account.
Tracks all customers via emails
All Amazon emails contain tracking pixels. Also known as web beacons, theses secretive codes are embedded in all Amazon emails and are designed to collect IP address, device and browser details, etc. Unlike cookies, there is no request for customers' consent.
After years of reports to Amazon customer service, domain registrant, admin, tech and abuse departments, no one bothered to even respond. After complaints via public boards, only things I heard are PR statements. Here is typical response, repeated with cut and paste, over and over:
"Hello,
I'm Sid from Amazon.com. I'm writing in response to email you've sent to us.
I thank you for writing us back However we dont have options to assist you with the outcome of this result Immediately else I'd be happy to provide it for you.
It's our privilege to have you as our valued customer and would like to thank you for your continued support.
Regards,
Sid.
Amazon.com
http://www.amazon.com"
Desired outcome: Stop violation of customers privacy
its mentioned in the receive communication from us. it says "data rates may apply." in that section of the setting it states what they do with the information and what the emails are for. i have researched this before because its IT related. again if you log into your account you CAN remove the authorization for this by telling them they cant send emails to your account. it is also mentioned in their TOS and other legal documents posted for customers.
"It says"
I can care less about disclaimers, because active and secretive surveillance is not covered by privacy statements as per existing regulations. Please refer to the link I already posted as an example.
"CAN remove the authorization"
Again I do like functionality of emails minus being tracked, and there is no way to receive email without tracking pixels.
i did read the link you posted, but because they list it BEFORE you allow communication via email that cancels out it being secret. they clearly tell you in communication preferences and when you allow email communication that its there. by can remove authorization i mean to email you. once you remove that permission they can't email you any emails with the pixel. i have not seen amazon "hide" the fact that they keep track of everything in their emails via pixels. all the things i seen state its there and its not secret.
since you say you don't care about disclaimers that means you don't care about the TOS or any legal document you signed from amazon that tells you everything your currently complaining about.
the site you posted says in it that it is illegal to track without informing the recipient that they will provide information about location, what items you click and such... amazon is a market place so they DO mention they track that information, THEY do track your email link clicks. your complaint from what i see in that site and what is posted [also from experience] is based off interpretation of what is stated and understanding of what is provided to you.
i looked into the GDPR and amazon compliance and found this for you.
https://docs.aws.amazon.com/whitepapers/latest/navigating-gdpr-compliance/welcome.html
ALSO these pixels can only work if you have your email set to "download pictures". you do have a right under GDPR and the california Net Neutrality rules to request amazon to purge its records of your personal information. though until you turn off email communications it will just be rebuilt for personalization purposes for products that you might be interested in.
Tracking pixels are secretive and malicious in the sense that they are designed to be 1x1 white pixels, which makes them invisible in white background, and unlike cookies, collect data automatically without users interaction or option, like malware. No disclaimer BEFORE (or after) can make them non-secretive or non-malicious. The knowledge that they can be blocked or displayed require some tweaking and/or use of special mail clients or browser extensions is beyond common practice. The fact that I can wear a bullet proof vest does not make a shooter moral or legal.
Again, all your defenses for secretive mass surveillance do not work with reference to existing disclaimers or my (and everybody else's) presumed consent. Re: "In our quick survey of enterprises that send tracked emails, we found none that currently collect clear, affirmative consent for such behavior monitoring. Some bury references to email tracking in their full privacy policies, but this would be insufficient specificity once the GDPR goes live." So it is illegal to track even with disclaimer in privacy statement or just being 'a market place'.
Again, a tracking pixel is an automated code, and I am Not clicking anything.
Again, neither stopping emails nor purge requests are valid excuses after the murder has already been committed. Privacy should be the default.
BTW, Amazon failed to discuss, showing there is nothing to say from their end.
web pixels are like read receipts in emails. it just lets them know you opened the email. it does tell them some information but when you signed up they do mention for emails about products and other communications from amazon that they check what you open and look at. by checking "yes i would like to receive emails from amazon and affiliates" you ARE Consenting to getting the emails from them and to getting information on what you actually click in the email [like if you delete it then they know it wasn't what you want. if you hit a link to a product then they know more like that item].
I know what tracking pixels are, how they work and the advertised reasons to use them. Their are things called 'read receipts' that are less invasive and visible. And I do not think I consented to be tracked when consented to receive emails. Also, I am not clicking anything, just reading my email.
More here: https://www.gdpreu.org/compliance/email-tracking/
PS: Sorry for double post, if my comments are visible above.
So called customer service
I just spent an hour on the phone with what amazon calls "customer service."
I need to delete an Amazon account. This seems to be an nsurmountable problem for Amazon. They sent a email which directs me to to a non working website, I asked for more help. then their phone started breAKING UP. THEY TOLD ME THAT IS MY FAULT. BUT, THEY CALLED ME.! I have been a customer for many years, but that is now ended. They are too big and hire people who dont give a HOOT. Customers are not important to them any more
former customer
I didn't receive my Order!
I hate that company in China, The name is CHAINATERA LIMITED, and it's run a cesdeals company. Selling product (like Tools, Electronics, Auto Spare Parts, Home & Garden, Lighting, Outdoor, etc.) to US. I bought items from them at 12-18-2021, and they didn't send it after I made couple communication with them, they said: they have a glitchy softwear and my order was ship in 4 Jan 2022! I'll send to a lawyer firm in China, all document (including email and my cesdeals account because, it's changing without my permission)! I had from them. Not only that, but I want to sue their company. I wish I read that things before I order them. Thanks for Amazon.
sooo your part is not shipped yet? or did they say it was jan 4 2021?
Customer Care & Order
On 12/22/21 Wednesday night I put in order for several food items to purchase with my EBT card after reading an email from Amazon that offered me a $10.00 promo code to use with EBT, which I applied to my account to purchase 6 food items. I then added 1 item, piston rings for $6.99 to purchase with my gift card. Received my order confirmation saying that the food will arrive 12/18/21 & the piston rings will arrive on 1/4/22. Then I receive an email Thursday morning 12/23/21 stating that I need to do a payment revision for $12.20 that was charged to a dead pre-paid card and have no clue for what the item is for that charge so, I called customer service to inquire about that charge & a charge for $3.01. Spoke to Makesa on 12/23/21 @ 9:05am and she could not find that charge for $12.20 but the $3.01 was a refund back to me, asked to speak to a supervisor she then transferred me to supervisor Nicole. For the order number [protected] that I had a balance from gift card for the $3.01 that they applied to my EBT food order but I still needed to pay the $12.20 which she could not tell me what item that was for even after asking her at least 6 times. I then asked her for the corporate headquarters number which she stated " I can give you the address but there isn't a phone number, told her after a customer requests that number they have to give it she kept her lie and said there was no number, I then told her that if I had to go online and get it myself that I was asking for more than a $13.00 compensation for her lack of intelligence & customer service. Went online and found the number where I spoke to Angelo in 12/23/21 @ 19:45am and asked him all of the above and why were they charging tax on EBT, he wanted to give me a $10.00 credit on my account and I would have to cancel my order and reorder it SND that my updated EBT card wasn't updated to my account. I have all screenshots of the orders, emails, invoices and of my account showing that my new EBT card is in fact on there. Told Angelo that I was sending all of it to Jeff Bezos a$ the news if I had to and miraculously I was disconnected. I am far too insulted for a $10.00 compensation that I am now spending at least 3 hours on with Agra and supervisor's that need to be retrained.
Desired outcome: A reasonable compensation amount
Service received from Dominic, Amazon employee
I called 12/22, spoke to a rep., very nice. I was inquiring about a gift card I chose for one of my returns. I placed a new order. I did not view a $25.51 gift card to order. I requested being transferred. I got "Dominic", who was gave me the "run around" my direct question. He projected a very rude, condescending, hierarchy demeanor.
Desired outcome: Personnel over Dominic & Supervisor, listening to "both" conversations
I m restricted cor unknown reasons
There are websites and games and apps in the app store and Facebook that are restricted from me my name is Alyson McLaughlin
My email [protected]@gmail.com
Product no shipping
I ordered a cat tree on 12/16/2excuses. 2 day delivery and a changed delivery date of 12/22/21 by 10 pm. This product is coming from Amazon is in stock and still hasn't shipped. Your delivery time frame is a fraudulent. You have control of the product in YOUR WAREHOUSE and IS IN STOCK. There are absolutely no excuses as to why this has not shipped!
Desired outcome: Immediate shipment and no more excues.
current events have restricted any companies worker count. as for amazon it maybe that they don't have a driver to send to you with your package or shipping material to safely ship the cat tree is not available.
Amazon Home Services
Do not believe in an appointment time with AHS in the Nashville TN area. They may or may not show up. You do not even get a call from the servicer nor a contact number so you can follow up on the no show. Better off to research for a provider yourself
Desired outcome: Someone to keep their word
Delivery to wrong address
Ordered on December 19, 2021 Order# [protected]
Final Details for Order #[protected]
The door in the photograph is not my own. This was given to someone else, not me, who spent the money on it. I am home all day, waiting for essential medical supplies, and your delivery person misplaced it. I can't even tell if it is on my floor.
Desired outcome: Please replace shipment, and get it to MY door, which is distinct. The first picture is from the delivery person, the second is of my actual door, which you can see is recessed.
Empty Package
Received a empty package on 12/17/21. The delivery person knew it was empty & left it on the step. She was a light skinned African American woman about 5'7 in height. Scanned all packages inside the truck & then delivered to four houses at the same time. Package was delivered to Vickie. Germaine Branch 5714 N 7th Street Philadelphia PA [protected] - Zone C-25.3G - cycle 1 - 1BA113088856304 - DRIVER AID 5770 - DDP1 - TBA113088856304- ACY8
0.2 Lbs. 12/117 - SMILE
Desired outcome: I would like the contents of the package
I would like contents of empty package
