CB Online Shopping Amazon Complaints #2-21

Amazon review: Account suspended "under review" for 6 months despite claim to respond in 24 hours

JBH12 of US

Sep 12, 2026 4:46 pm UTC

Verified customer

Featured review

No online access to the account or the form to resolve this issue.
Called support: Amazon UK complained about "excess returns"?
Left UK in 2019 (few total purchases and returns with Amazon UK).
Called Amazon UK; suggested setting up a new account.
Not a helpful solution since I cannot access the original account and see orders for years of purchases.

Claimed loss: No access to years of purchase orders etc. No evidence to refute the false claim.Loss of $513.59 for product bought in 2025 that stopped working in the 1-year warranty period. Seller requires a receipt or invoice I cannot access.

Desired outcome: Restore original account.Ensure can get the refund owed of $513.59

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