Amazon

My very first order and its late whypay for prime I'm very disappointed whole reason getting prime was for 2 day service just hope nor going to happen every time I don't like trying new things because of this so I hope you do better next time its only a SD card but I really wanted it for this weekend so if you could do better next time be great please contactme

I'm very disappointed with Amazon! I purchased something from their website and paid extra money to get a two day shipping. Even thought I paid for express shipping it took them two weeks to deliver.
Customer service was beyond ridiculous. They said they know I was supposed to get my order within two days but due to some issued they were unable to deliver so soon. They did not refund the money I paid for shipping.

Order [protected] email id - [protected]@gmail.com on 4th november i received an email from amazon that my address is not deliverable and amazon asked me to contact them so that they can update my address and they can deliver my parcel but i never contacted amazon then how can they deliver the package! - ( if i had contacted amazon then amazon must be having proof of the same be it email, call, phone etc ) on 5th november at 11:56 am the tracking showing out for delivery and on 5th november at 12:03 pm its showing delivered to neha and i don't know any neha in my whole family and whole area so how can you give my parcel to anyone without contacting me its more like dhl or amazon did it willingly! how can you deliver the parcel in 7 minutes? ( not even a single delivery agency can deliver the parcel in 7 minutes - the awb no. is [protected] you can see it by yourself on dhl tracking. i have been writing emails, calling amazon, calling dhl but no one is helping me and the worst part is that the moment i complaint about the issue amazon disabled my account so that i cannot even raise complaint and everytime i contact them they say "you package delivered to you in a good condition and we cannot provide any insight on this" they are clearly lying and even i wrote email to jeff bezos and i received an email from his behalf that "we will not help you in this matter"! this upsets me amazon is such a big company and they are treating the customer like this day before yesterday, i had a chat with csr name "patrick" he told me that he had processed my refund and i would be getting my refund in 24 hours but that too didn't happen because the higher authority must have stopped him, but he understood my issue that i did not get the parcel and its either amazon or dhl fault! all amazon people are being adamant now they are least bothered about my issues! and they making me fool, i'm getting tortured from all this. please help me! please give me my money

I want either my money back or my package back. please try to understand this: i have got the money from my parent and they are asking me again and again why your phone hasn't arrived yet! i know 771 dollars means nothing to you but for me it means a lot, i have all the photos and screenshots where even a person with one eye can tell that its amazon or dhl fault! will provide if need be

It is impossible to contact Amazon. I simply want to delete my account as they keep refering to their french .fr site. Im not french speaking. There is no delete my account action. Why make it so difficult . How many dead people on this zone. Investors nightmare to think all the subscribers are there by freewill. It simply needs to change. People need to be able to delete their account without all these obstacles. You cant even send them a email. No stop action change.

Relying on your 100% vendor protection program; I have received and sent orders, I have proven you with audience information; I lost time typing an answer to the messages that came to me: but without any explanation you stole $ 1600. You have not written any serious messages to me even though you have all my information, you have always communicated the same sentences without reading the messages I have written, you have not even mentioned the name of the respondent. : I mean, you have a crookedness in your organization. You do not know that your employees rob you. I just and I just want my money. I want my money for my hand. I gave you 250 advocates; He did not accept the case because he could not deal with this company. I mean, you're a corporation, you son of a b####.

Extremely frustrated with Amazon. We bought this bike on 10/29 for $999 on Amazon. During the process of shipping the bike dropped in price to $799. We have had multiple emails and phone calls only to hear that they don't price match. Well this is just basic business practice if the price drops in your own store you refund the difference. No no no not Amazon. They want us to buy a new one and return the old one but of course I have to pay $50 in return shipping. So frustrating!

There 's now a standard foul practice through Amazon's third party dealers. I have experienced it several times...

They don't actually have the physical product.
1) They get your order.
2) They get a shipping number from USPS but never send the product.
3) Once they get the number, your payment is transferred to their account.
4) When Amazon's last estimate date passes, you get the right to claim your money back. Your money is just used by them for a few weeks.
5) When you leave a negative message, it is immediately drowned by the firm's own positive commentators. So their 90% success rate is kept up.

AMAZON HAS DONE NOTHING ABOUT THIS SYSTEM FOR YEARS...

I am an amazon Prime Customer or at least I thought I was until that fearful year is up and it is time to cough up that 99 bucks to ole amazon. well Amazon hit my bank account once and it was NSF so they hit it again and again and again and again 8 times and for every time they did it my bank hit me with a $40.00 overdraft fee, thus i placed Amazon in the Fraud Status Department, they dont like that one bit. they locked my account canceled any orders I had in play and had to refund those shipped or not, I did not request that I just requested they not bang on my bank time and time again and generate NSF fees to me. Well they locked my account and wont unlock it. this time they got screwed because the 3 orders they refunded the bank back were shipped and in my hands. so sad too bad amazon again I did not demand request or want any charge backs except for the 99 buck prime membership. i can even show you my bank journal to prove my point.

Our account has been suspended on five marketplaces (uk, de, es, fr, it) because of someone has rang amazon and had doubts about genuineness of one of our devices.

The whole case is a nonsense and a slander. we proved that device is a genuine item also delivered by official well known distributor.

Unfortunately, since 6 weeks we keep receiving the same email all over again generated by a server not by human.

1. a description of the problem that caused the discomfort.
2. steps you have taken to resolve the issue and ensure that complaints of this kind no longer occur in the future.
3. additional information that you want to send us.

We sent 17 letters answering the questions but still the same answers.

Is there any legal help to deal with such cases? we lost about £30 000 so far and there is no one who would even look at it.

dear sir/madam:
i am filing an complaint to amazon payment. the address is P.O. Box 81226, Seattle, Washington., 981226, telephone: [protected]. i am waiting for the payment of hp 20-inches led back-lit lcd monitor, $49.00. i am waiting for my full refund to deal-stop/legend micro.com. and i will not send the item back to them. the address that i already file an complaint. i am also filing the complaint to office of Alabama Attorney General Luther Strange, Consumer Protection section, Post Office Box 30012, Montgomery, Alabama, 36130.

I am a regular customer on Amazon.in. It has good variety of products and nice user interface experience as well. But recently realized that how worse the after selling services it has and there is no proper escalation matrix or department who actually listens to your grievances.

This is regarding my recent transaction and interaction with Amazon. Here is how it happened:

30-Jul-16
I placed the order of'HTC Desire 620G' mobile on Amazon(Order# [protected]). Amazon promised to deliver it by 6-Aug-2016.

6-Aug-16
Product not delivered by the last date.

7-Aug-16
I tracked the status on the website, it says'Product is on the way'. I decided to wait for another few days.

11-Aug-16
After getting no update from Amazon and no change in the tracking status, I decided to contact the customer support. I used the live chat option and talked to a CS agent(Mirza Abdul) who assured me to wait for another 2 days and it will get delivered.

13-Aug-16
Product still not delivered and I got no update from Amazon. So I wrote to the customer support and ask to deliver it on URGENT BASIS.

13-Aug-16
Amazon agent(Sapna R) being very quick in responding, assured me to wait for another 2 days and the product will be delivered by 14-Aug-2016.

16-Aug-16
Being frustrated so much by the infinite wait and fake condolence, I wrote another text to Amazon. I told them the urgency and importance of this order. Since it will be a gift for my sister on Rakshabandhan, which is on 18-Aug-16.

16-Aug-16
Amazon agent(Abdul M.) being very nice, called me for apologies and resolution. He told me that there are only 2 solutions to this situation now:

1) He can cancel the order and I will get full amount refunded. Then I can go and purchase the phone offline in order to get it before 18th Aug, so that I can gift to my sister on Rakshabandhan. I denied since the phone is not a latest release and hence, it is unavailable in the market.

2) He can cancel the order and I can place a new order which will also take 2-4 working days to reach me.

I begged this guy that I need this before Rakshabandhan and this could be the only solution to my problem. He said that he has tried his best and there is no way I can get this product before 18th Aug.

I closed my eyes for a moment, cried inside and decided to go the way situation is. And I finally told him that I will place a new order.

16-Aug-16
After placing the new order(thanks to Amazon for adjusting the difference in amount), I noticed very soon that the product is available with options of faster delivery. I could get it delivered by 17th Aug 8PM, if I pay some extra amount or even free with Amazon Prime scheme(screenshot attached).

I was literally shocked and could not believe my eyes for a moment. And soon I realized that it was not just my bad luck, but Amazon's wicked intentions which the agents applied just for company's benefit. They clearly ignored my feelings and didn't even try to understand what my situation was. I still could not believe that Amazon could do something like this, Sorry to say!

As a loss of festive feeling as well, since I could not gift anything to my sister on Rakshabandhan, I felt like the poorest guy in this world. Though I was being very pro-active ordered the phone on 30-Jul-16 which even could not get delivered by 18-Aug because of the carelessness of few agents, especially Adbul M. He got the last chance to rectify everything but he cheated me by his sweet false statements.

As a result, I loose trust in Amazon and it's so called customer centric services.

What I lost may never be recovered but to compensate a part of it, I demanded necessary actions against the concerned agents and full refund of my phone's amount, since it gave me no value and happiness when it finally reached me.

Amazon tried to being customer centric here, added Rs 250 to my gift card balance. But this is no compensation to my loss:(

Sameer

I bought a fluke 101 multimeter from amazon.
It's probes were lose.
Then it's battery terminals broke when inserting battery.

On enquiry they don't replace battery terminals, but they can sell you another one! who would want to buy another fluke i wonder.

Then after about a couple of months it gives wrong readings.

I hope fluke can do something about this.

I am a regular customer on Amazon.in. It has good variety of products and nice user interface experience as well. But recently realized that how worse the after-selling-services it has and there is no proper escalation matrix or department who actually listens to your grievances.

This is regarding my recent transaction and interaction with Amazon. Here is how it happened:

30-Jul-16
I placed the order of'HTC Desire 620G' mobile on Amazon(Order# [protected]). Amazon promised to deliver it by 6-Aug-2016.

6-Aug-16
Product not delivered by the last date.

7-Aug-16
I tracked the status on the website, it says'Product is on the way'. I decided to wait for another few days.

11-Aug-16
After getting no update from Amazon and no change in the tracking status, I decided to contact the customer support. I used the live chat option and talked to a CS agent(Mirza Abdul) who assured me to wait for another 2 days and it will get delivered.

13-Aug-16
Product still not delivered and I got no update from Amazon. So I wrote to the customer support and ask to deliver it on URGENT BASIS.

13-Aug-16

Amazon agent(Sapna R) being very quick in responding, assured me to wait for another 2 days and the product will be delivered by 14-Aug-2016.

16-Aug-16
Being frustrated so much by the infinite wait and fake condolence, I wrote another text to Amazon. I told them the urgency and importance of this order. Since it will be a gift for my sister on Rakshabandhan, which is on 18-Aug-16.

16-Aug-16
Amazon agent (Abdul M.) being very nice, called me for apologies and resolution. He told me that there are only 2 solutions to this situation now:

1) He can cancel the order and I will get full amount refunded. Then I can go and purchase the phone offline in order to get it before 18th Aug, so that I can gift to my sister on Rakshabandhan. I denied since the phone is not a latest release and hence, it is unavailable in the market.

2) He can cancel the order and I can place a new order which will also take 2-4 working days to reach me.

I begged this guy that I need this before Rakshabandhan and this could be the only solution to my problem. He said that he has tried his best and there is no way I can get this product before 18th Aug.

I closed my eyes for a moment, cried inside and decided to go the way situation is. And I finally told him that I will place a new order.

16-Aug-16
After placing the new order (thanks to Amazon for adjusting the difference in amount), I noticed very soon that the product is available with options of faster delivery. I could get it delivered by 17th Aug 8PM, if I pay some extra amount or even free with Amazon Prime scheme (screenshot attached).

I was literally shocked and could not believe my eyes for a moment. And soon I realized that it was not just my bad luck, but Amazon's wicked intentions which the agents applied just for company's benefit. They clearly ignored my feelings and didn't even try to understand what my situation was. I still could not believe that Amazon could do something like this, Sorry to say!

As a loss of festive feeling as well, since I could not gift anything to my sister on Rakshabandhan, I felt like the poorest guy in this world. Though I was being very pro-active ordered the phone on 30-Jul-16 which even could not get delivered by 18-Aug because of the carelessness of few agents, especially Adbul M. He got the last chance to rectify everything but he cheated me by his sweet false statements.

As a result, I loose trust in Amazon and it's so called customer centric services.

What I lost may never be recovered but to compensate a part of it, I demanded necessary actions against the concerned agents and full refund of my phone's amount, since it gave me no value and happiness when it finally reached me.

Amazon tried to being customer centric here, added Rs 250 to my gift card balance. But this is no compensation to my loss:(

Sameer

I placed a order for a video card through Amazon on August 30, 2016. According to the Supervisor named "Suraj", Amazon can't help a customer according to their policies. "Suraj" stated further it is "normal" and "all items" must take several days in order to come up with a solution. I've read in multiple forums from the "BBB" website to "Amazon Community" pages, of customers receiving a replacement or a refund for items marked as delivered, but were never received. According to the tracking on Amazon's website, "Your package was left at the front door or on the front porch." Therefore, because Amazon authorized the release of a high value item to be left outside the customer's home, Amazon is 100% responsible for the package. In other words, Amazon basically did not follow due diligence procedures. On top of lying, not providing proper customer support, failure to provide due diligence, Amazon has refused to provide standard customer service multiple times. I have tried to resolve the problem in which I have not received my item. The frustrations and stress by the action and/or in-actions of the customer service representatives to the supervisor (Suraj) in failing to provide a reasonable solution and treat me equally plus fair are not acceptable. Amazon being unfair through the actions of Supervisor Suraj in refusing to help me with a delivery issue, I would like a refund for the graphic card that hasn't arrived. I've dealt with multiple companies before (walmart, target, cvs, bestbuy, etc.), but the lack of non-helpfulness from Amazon recently is the worst I've experienced in my entire life. As a result, I'm taking this complaint into multiple forms to let everyone know about the poor customer service at Amazon. I can't believe how much of my time was wasted, it's like they don't even care about customers. I will definitely share this bad experience with amazon to family and friends.

Hi,

I am really disappointed with Amazon delivery service as well as customer service. My order has been left to garbage room two times in a row even though I filed a complaint. On top, today the delivery man rang our door bell literally 5 times, while my wife was trying to put the baby to sleep and woke him up. Previously Amazon was calling to check if we are home but probably due to a cost cutting exercise or something they stopped that. Well hope loosing a customer is worth it.

I am a prime member for 2 years and I have been told I made 417 purchases from Amazon during this period. It is really frustrating to get an answer from Amazon customer service that you will file another complaint to Amazon Logistics and you will try to improve, exact same words I heard in the previous complaint. If this is how you treat your customers, all I can say is no more Amazon for me. I will not renew my prime membership and stop purchases from Amazon immediately and move to an alternative supplier

They advertise this recliner with the lever handle, I ordered this recliner in red, which was what my mom wanted, she was recently in the hospital and used the lever handle recliner because she could not sleep in a bed and this type recliner was not very taxing on her body after heart surgery and she could get in and out of it easily.

What she got was the pull clasp handle, which means to close it she would have to have the lower body strength and use her feet to close it, these type recliners are hard to close for the average healthy person,
my mother has sat in this chair exactly once because she just can't close it after it is opened and it hurts her hand to use this type of clasp lever,
when I wrote my review to Amazon they said I couldn't post it, so I had to tone it down, which I did, but they still have not made this situation right.

If you're not going to get what their picture has advertised then they should not advertise it as such.

I received an email from Amazon Prime saying "Buy It Again"? Regarding Taste of the Wild High Prairie Formula 30 lb bag. for $61.99 less than 1 month ago (July 24th, 2016), and on previous occasions I paid $44.99. That's a $17.00 dollar increase in under a month. So I checked out their other prices on the i.e. salmon formula that price did not change. I have also noticed that on several occasions I have looked at something and then went back to look at it 20 minutes later and the price has gone up significantly. I feel this is price gouging and am thinking of canceling my Prime membership, which is now over $100, I think I was charge $115 for my last renewal.

My name is Vishakha J Ambekar. I have not received refund of Rs. 1029 from Amazon India and it's been 2 months I am waiting for my refund.

I ordered a product "S Noilite 23" Straight Natural Black Full Head Clip In Hair Extensions 8 Piece 18 Clips Hairpiece Trendy Design." When I received the product it was a local product and not was S Neolite brand. Quality was also bad so I raised a request to return this product on 21th May 2016 and i should have received a cheque of refund within 7-10 working days.

After few days I called customer care to ask about my refund status they said cheque is in transit it will take another 3-4 days. In the 2nd week of June I again called and asked they said cheque was "lost in transit" they will initiate a request for a "second cheque" and it will take 7 days, i requested them I dont want cheque and give direct credit in my account through online transfer but the executive said as per their policy if they failed to give cheque twice then only they can give refund from online transfer.

So I expected that i will receive my refund till last week of June but again they failed to give cheque of refund. I called again on 04-07-2016, 07-07-2016, 11-07-2016, 23-07-2016, 27-07-2016

Reasons = We are initiating online transfer. We will pocess your refund on priority.

= we can not give direct credit by online transfer.(You have to wait for 10 days. we will take action against employees for making false promises on your request. you will definately recieve a cheque of refund - Senior Executive

= Cheque is in transit.

= Cheque was presented to bank but bank refused to accept as their was name mismatch. We are processing direct tranfer. Kindly update your name in your amazon account.

= It was not processed as your bank details are not updated so update your name in bank details.

But even updating everything i have not recived refund.

I have submitted same complaint to consumer court with the same details because it is not a question only about my Rs.1029 but the willingness to provide refund on time on the part of amazon and it is not only my complaint about refund but there are many people with large amounts, which are not refunded.

If the action against such defaulting cases is not taken then it will reflect in rise of defaulters.

I would like to bring to your notice some cases mentioned on http://www.complaintboard.in/complaints-reviews/amazon-in-l290141.html

I believe appropriate action will be taken against company and its employees for causing mental harrasment.

Regards,
Vishakha J ambekar

This complaint referes specically to making a purchase from a PRIVATE SELLER on Amazon.com: NOT FROM THEIR warehouses or from legitimate stores/internet sellers who sell products on Amazon. They seem to have little control over sellers (almost always "new launch" sellers) who advertise products for a low price, collect the payment, AND DELIVER NOTHING, providing false tracking information as well! The seller who ripped me off had done the same to other buyers, who filed "negative feedback", but not in time to save me from a crooked seller. AMAZON TAKES AN ADDITIONAL TWO WEEKS TO REFUND YOUR MONEY (after you've waited almost two weeks waiting for merchandise). DO NOT BUY FROM AMAZON PRIVATE SELLERS UNLESS YOU KNOW THEM ALREADY!

im a single mother of 4 my $ is the only thing keeping my head above water-that being said ...apparently my oldest adult son somehow changes my amazon email address & made up a different address unbeknownst to me. WELL-$7000 later without notification i got completely screwed----Amazons reply to me (after 4 gruelling hours on the phone & emails) have your son arrested---but im sure you dont want to do that so---go to his place of work & sit down with him & tell him what he did is wrong & you want the $$$------im just livid sad mad not only at my son (thats a given) but at amazon for giving me ZERO heads up!