HeiBuy
reviews and complaints

I biught hair from Linda. When I wanted to order she was quick to respond to my text but now that I am asking about my hair she responds after a few hours. And when she responds give short answers like yes, no and today. No full senteces. I just wanted the tracking number. It has been 10 days now that I have been asking for the tracking number. This woman needs to be stopped.

Placed an order with Kara in March 2022. Made payment on the 23rd of March and submitted proof of payment for 36inch bundles. I have made numerous attempts to reach out and find out what the issue was. After I had paid and asked my hair Kara told me the bank account I paid into was closed, I called Standard Bank requesting they look into it but they could not look into another customers account. I told Kara the bank couldn’t help and they have to go reverse the money. Till today I am not getting any assistance or responses on this.

I bought 30 inch hair from heibuy linda, the communication was poor and when the hair arrived the bundles are so small and wont even make a wig. A soon i text heibuy about this issue that's where they start ignoring me and i told them am cancelling the lay-by they're are refusing to give me my money back and they're not replying my texts. My money is on you guys and now my texts are ignored i even tried to call. You have to take action with this here's my phone number [protected]

Hi, I ordered an 18 inch from Rola I send her picture of what I want and she agree that I will get it, the minutes later after payment she told me she sends curls knowing well I wanted straight, I was so disappointed and I can't even take it back the courier guy didnt approved that. She didn't even try to change with the courier now am paying for something that I never want.

Poor service.

I ordered 2 items and i only received one, and it seems am not the first person she is scamming using the name heibuy, please check this out before she ruins the company reputation, i bought kinky wig and 30inch brazillian hair, she only sent the braxzillian hair and no wig, my R700 is gone, i paid form an FNB account into her account using refference [protected] on the 2nd june, i sent the proof of payments to [protected]@heobuy.com

I brought a wig 14inch kinky i sent a video showing the weave, which was posted on your status... I received something totally different that doesn't even have closure even the texture is not the one i saw on the post, it's light and not pleasing at all... I'm very hurt and disappointed

Hi

I used to buy hair from heibuy, I used to receive good service but since after lockdown everything looked Tobe scam and lies. I bought hair from Linda 2 months back, I bought 2 360 14inck wig, I received 2 14 inch Bob wig, the lady didn't tell me that they are now that hair by that time, only tell me about it after I received wrong order and complaint, I was so disappointed and because I was not used to buy from her and I trusted my agent which is snowy, just I few days I buy 26inch from snowy gus what I was sent the wrong hair again They send my 26inch bundle with wrong closure with different coloures😥😥😥😥I couldn't handle the disappointment from people I trusted too much. I sell the hair I lost so many clients because of disloyal people. I wish heybuy can be the company I used to buy hair from and trust them with my money😭😭😭now I lost hope from you and I hope I will FIA godhood supplier one day.

I lay bye the hair from Jennifer, when I paid finish she told me that's closure it's out of stock. Then I told her ok I will wait until she gets it. I waited and I saw her advertising the hair with closure how come I don't get mine. She ignored me. And I waited. One day I asked her when I'm getting my order than she was so rude and said to me. I said I will wait. And out of the blue I'm receiving my order and it's 6 bundles with no closure. And she did not say anything about posting my order. So I want my money or a closure please

Ordered a lace short wig from Linda and what I recieved was shocking.

Ugly face wig...no lace at all.
She wont give me an address on where to return this ugly scary wig.

She doesnt even respond to my texts anymore im so angry

I bought laybyed Hair 26 inch 3 bundles and 3 way 20 inch closure 12 A grade color #1b Peruvian Hair in March 2020 I got it in August 2020 but Linda from heibuy send me 14 inches one way closure and 5 small bundles equal to 1 and half bundles not enough for full head size wasn't 24 inch its 20 inch. The sales lady misleaded me and can't refund me please help

I laybuyed a lace frontal bob, already made wig from Snowy Heibuy. Today I was looking forward to receive my hair only to find out that it is not what I ordered, I don't remember ordering a fringe😡😡😬. I tried to reach out to Snow but she doesn't seem to care. She's not replying my texts and suddenly went offline. It was my first time buying from Heibuy and I don't see my self buying for the second time. That's no way to do business guys come on, I need to return the hair as soon as possible coz the sight of it makes me wanna throw up.

Good day I ordered hair from heibuy hair Linda

My Name is Reshay Martin

She sent me the wrong parcel as I have ordered a 360 full lace 22"water curl already made wig, but I only got a one part closure and 5 hair bundles... Which is not what I ordered or paid for, I paid R2450 instead of R2426 and when I contact Linda over whatsapp she ignores my texts or only replies"Baby" I am so frantic at the moment as I needed to use the wig for a wedding 😭 💔 could I please have my money 💵 back or sort out the problem 🙏

Hey slindokuhle dube here ive been a loyal customer to heibuy for almost 5years but ive been getting assistance from linda recently, and the service i've been getting is very poor, I made a order early last month but she can't even send me a waybill no she always comes up with stories if she didn't ignore me, always asks me to confirm the address n no, if she can't send me my hair cant she give me refund? Cos im awaiting for 20 inch, 18, inch n 30 inch plus 1 extra bundle of 14 inch

I have been ordering with linda for a very long time she does deliver on time n with quality... Lately she then change to a monster, fake track no, unreliable, fake hair, lie,... I did my laybuy last year till today I havent receive my hair... We always talk about paymets that are not reflecting...

N am shocked people still order woth linda... Lets others n report tgeir facebook n whatsapp... Open a case n freez their bank account... We can act on this.

I bought hair in may 22"x 7 bundle hair with 16' closure. Ever since I have been asking linda about the delivery. She was not giving me straight answers. Then in september she gave me a tracking number to my surprise I got 20' hair 3bunddles and closure. When I ask about the other bundles cause I paid for them, she just ignores my messages.

I Amkela Gxwala order hair from hiebuy company holder I ordered from iz Snowy I ordered on the 17th of April 2020 was a laypay then I payed the outstanding balance on the 26th of June i ask her when will i get the hair she said within 2 to 3 working days and it was during weekend the next week on Tuesday I asked her am i able to get the hair on Thursday she said the hair got robbed then i asked a refund she kept on giving me options to take lower price hair mine was 3Oinch with frontal closure i told her no if that it send me a refund she ignored ne and mu messages the next day she said i must wait for 10 ro 15 working days i did and the 15 days was over i asked her when am i getting the hair she said the hair has been shipped to the warehouse the days went i ask for truck number she said i will get on this date then i didn't get it i told my big sister to talk j to her again she came with a story that the hair got robbed again

I ordered the hair on the 20th of June, I did not receive it, there is no communication between me and the seller, I always send messages on whatsup and she is not responding to my messages, what frustrates me more is that I can't even track my order because I paid the money into the fnb account and send proof of payment through whatsup, kindly assist, frustrated client, I need a refund if you can't send me the hair

Hi, my name is Sizile Ndlovu. I order 2 bobs for R1750 from Linda on the 25 May 2020. My hair still hasn't come till now. I thought it was going to be delivered in June since I made a payment on the 25th of May. When I speak to Linda, she tells me stories. she tells me that my hair will me delivered the following week. the following week comes, no hair has been delivered. I'm so angry now. I'm asking for a REFUND, not your hair. I can't be waiting for 2 months with no hair. I need my money back. I'm no longer interested in your hair.

I bought hair from carina last month since now havent got it. Im dissapointed coz I wasnt expecting this as I always get my hair frm her when I order. She gave me a strange account to deposit a capitec acc different from what im used too wen ordering but because I trust her I procced with the payment.

Earlier in this year I laybuyed hair from Heibuy, from a lady named Linda. I was gona finish off the laybuy but then an emergency at home occurred and I am unable to continue paying for the hair until further notice. I've asked her for a Re-fund and she told me to wait 15 days and I did. But still she hasn't given me a Re-fund. Instead she's been so unprofessional and unethical by saying she wants to keep the money for herself. I don't know what more to do this is my first time making any orders from Heibuy.