Menu
HeiBuy Customer Service Phone, Email, Contacts

HeiBuy
reviews & complaints

www.heibuy.com
www.heibuy.com

Learn how the rating is calculated

1.0 34 Reviews

HeiBuy Complaints Summary

0 Resolved
34 Unresolved
Our verdict: Engaging with HeiBuy at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for HeiBuy has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of HeiBuy. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

HeiBuy reviews & complaints 34

Sort by:

Newest HeiBuy reviews & complaints

ComplaintsBoard
M
8:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

HeiBuy Hair delivery

I biught hair from Linda. When I wanted to order she was quick to respond to my text but now that I am asking about my hair she responds after a few hours. And when she responds give short answers like yes, no and today. No full senteces. I just wanted the tracking number. It has been 10 days now that I have been asking for the tracking number. This woman needs to be stopped.

Claimed loss: 1500

Desired outcome: Get my money back

Confidential Information Hidden: This section contains confidential information visible to verified HeiBuy representatives only. If you are affiliated with HeiBuy, please claim your business to access these details.

Read full review of HeiBuy
View 0 more photos
Hide full review
ComplaintsBoard
L
11:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

HeiBuy Payment made but hair not received

Placed an order with Kara in March 2022. Made payment on the 23rd of March and submitted proof of payment for 36inch bundles. I have made numerous attempts to reach out and find out what the issue was. After I had paid and asked my hair Kara told me the bank account I paid into was closed, I called Standard Bank requesting they look into it but they could not look into another customers account. I told Kara the bank couldn’t help and they have to go reverse the money. Till today I am not getting any assistance or responses on this.

Desired outcome: Require my hair or full refund back

Read full review of HeiBuy
Hide full review
ComplaintsBoard
O
10:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

HeiBuy Refund,ignorance

I bought 30 inch hair from heibuy linda, the communication was poor and when the hair arrived the bundles are so small and wont even make a wig. A soon i text heibuy about this issue that's where they start ignoring me and i told them am cancelling the lay-by they're are refusing to give me my money back and they're not replying my texts. My money is on you guys and now my texts are ignored i even tried to call. You have to take action with this here's my phone number [protected]

Desired outcome: I want to return the hair and get my money back and also the money i lay-by with i want it reflecting at my bank account i wont be robbed like this

Read full review of HeiBuy
View 0 more photos
Hide full review
ComplaintsBoard
A
1:29 am EDT

HeiBuy Poor service

Hi, I ordered an 18 inch from Rola I send her picture of what I want and she agree that I will get it, the minutes later after payment she told me she sends curls knowing well I wanted straight, I was so disappointed and I can't even take it back the courier guy didnt approved that. She didn't even try to change with the courier now am paying for something that I never want.

Poor service.

Desired outcome: Couldn't take it back

Read full review of HeiBuy
Hide full review
ComplaintsBoard
G
3:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

HeiBuy sales person Linda rom south africa

I ordered 2 items and i only received one, and it seems am not the first person she is scamming using the name heibuy, please check this out before she ruins the company reputation, i bought kinky wig and 30inch brazillian hair, she only sent the braxzillian hair and no wig, my R700 is gone, i paid form an FNB account into her account using refference [protected] on the 2nd june, i sent the proof of payments to [protected]@heobuy.com

Desired outcome: i need my wig or my refund

Read full review of HeiBuy and 2 comments
Hide full review
2 comments
Add a comment
O
O
Ongezwa
East London, Eastern Cape, ZA
Oct 13, 2021 10:37 am EDT
Verified customer This comment was posted by a verified customer. Learn more

You not the only one

W
W
Weave problems
Durban, KwaZulu-Natal, ZA
Jun 23, 2021 4:02 pm EDT

The company closed I don't know how this person got access to the WhatsApp numbers, they use both Linda and Hebe contacts and pretend as if it's two different people. I would suggest that you don't fight with them rather try and trick them into thinking you want to place more orders coz your customers love the hair, she'll send it fast. But sadly the hair is wack China mall type of hair but atlist you could still sell it and recover some of your money. I'm terribly sorry it happened to me too and that's how I managed to get the hair sent. Keep well

ComplaintsBoard
S
11:33 am EDT

HeiBuy Wig

I brought a wig 14inch kinky i sent a video showing the weave, which was posted on your status... I received something totally different that doesn't even have closure even the texture is not the one i saw on the post, it's light and not pleasing at all... I'm very hurt and disappointed

Desired outcome: Kinky 14inch Wig...Ear to Ear

Read full review of HeiBuy
Hide full review
ComplaintsBoard
T
4:55 am EDT

HeiBuy Service I got from agents and warehouse packer..

Hi

I used to buy hair from heibuy, I used to receive good service but since after lockdown everything looked Tobe scam and lies. I bought hair from Linda 2 months back, I bought 2 360 14inck wig, I received 2 14 inch Bob wig, the lady didn't tell me that they are now that hair by that time, only tell me about it after I received wrong order and complaint, I was so disappointed and because I was not used to buy from her and I trusted my agent which is snowy, just I few days I buy 26inch from snowy gus what I was sent the wrong hair again They send my 26inch bundle with wrong closure with different coloures😥😥😥😥I couldn't handle the disappointment from people I trusted too much. I sell the hair I lost so many clients because of disloyal people. I wish heybuy can be the company I used to buy hair from and trust them with my money😭😭😭now I lost hope from you and I hope I will FIA godhood supplier one day.

Read full review of HeiBuy
Hide full review
ComplaintsBoard
M
4:28 am EST
Verified customer This complaint was posted by a verified customer. Learn more

HeiBuy My order it's not the one I was expecting

I lay bye the hair from Jennifer, when I paid finish she told me that's closure it's out of stock. Then I told her ok I will wait until she gets it. I waited and I saw her advertising the hair with closure how come I don't get mine. She ignored me. And I waited. One day I asked her when I'm getting my order than she was so rude and said to me. I said I will wait. And out of the blue I'm receiving my order and it's 6 bundles with no closure. And she did not say anything about posting my order. So I want my money or a closure please

Desired outcome: Plz contact me on [protected]

Read full review of HeiBuy
Hide full review
ComplaintsBoard
G
10:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

HeiBuy Ugly fake wig

Ordered a lace short wig from Linda and what I recieved was shocking.

Ugly face wig...no lace at all.
She wont give me an address on where to return this ugly scary wig.

She doesnt even respond to my texts anymore im so angry

Read full review of HeiBuy
Hide full review
ComplaintsBoard
D
2:59 am EST

HeiBuy Hair

I bought laybyed Hair 26 inch 3 bundles and 3 way 20 inch closure 12 A grade color #1b Peruvian Hair in March 2020 I got it in August 2020 but Linda from heibuy send me 14 inches one way closure and 5 small bundles equal to 1 and half bundles not enough for full head size wasn't 24 inch its 20 inch. The sales lady misleaded me and can't refund me please help

Read full review of HeiBuy
View 0 more photos
Hide full review
ComplaintsBoard
C
7:42 am EDT

HeiBuy Wrong hair

I laybuyed a lace frontal bob, already made wig from Snowy Heibuy. Today I was looking forward to receive my hair only to find out that it is not what I ordered, I don't remember ordering a fringe😡😡😬. I tried to reach out to Snow but she doesn't seem to care. She's not replying my texts and suddenly went offline. It was my first time buying from Heibuy and I don't see my self buying for the second time. That's no way to do business guys come on, I need to return the hair as soon as possible coz the sight of it makes me wanna throw up.

Read full review of HeiBuy and 1 comment
View 0 more photos
Update by Cele Snow Thando
Oct 22, 2020 4:34 am EDT

Oh god I am so angry, so I have been trying to talk to Snow about the wrong style she sent, actually it's not what I paid for and she's ignoring me when she replies she only say "calm down bbe"than she would ignore me for the whole day.This morning she replied and said I should try the hair on its good quality, why should I try it on when I didn't order it?she also said If I don't like it I should sell, what's that?She's not willing to do right by me and that hurts coz I paid.

Hide full review
1 comment
Add a comment
L
L
Londeka Ndaba
, US
May 22, 2021 1:30 am EDT

I have the same problem girl
Did she assist you? 😢
She sent me a fringe instead of a frontal wiig

ComplaintsBoard
R
10:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

HeiBuy Wrong order hair, delivered

Good day I ordered hair from heibuy hair Linda

My Name is Reshay Martin

She sent me the wrong parcel as I have ordered a 360 full lace 22"water curl already made wig, but I only got a one part closure and 5 hair bundles... Which is not what I ordered or paid for, I paid R2450 instead of R2426 and when I contact Linda over whatsapp she ignores my texts or only replies"Baby" I am so frantic at the moment as I needed to use the wig for a wedding 😭 💔 could I please have my money 💵 back or sort out the problem 🙏

Read full review of HeiBuy
View 0 more photos
Hide full review
ComplaintsBoard
W
12:03 am EDT

HeiBuy Bad service

Hey slindokuhle dube here ive been a loyal customer to heibuy for almost 5years but ive been getting assistance from linda recently, and the service i've been getting is very poor, I made a order early last month but she can't even send me a waybill no she always comes up with stories if she didn't ignore me, always asks me to confirm the address n no, if she can't send me my hair cant she give me refund? Cos im awaiting for 20 inch, 18, inch n 30 inch plus 1 extra bundle of 14 inch

Read full review of HeiBuy and 1 comment
Hide full review
1 comment
Add a comment
R
R
Reshay Martin
, ZA
Oct 13, 2020 10:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Linda has been assisting me but the service is poor she only replies "baby" or she ignores me she sent me a wrong hair order, when I complain to her about this she ignores me

ComplaintsBoard
T
8:57 am EDT

HeiBuy Hair that is not yet shipped

I have been ordering with linda for a very long time she does deliver on time n with quality... Lately she then change to a monster, fake track no, unreliable, fake hair, lie,... I did my laybuy last year till today I havent receive my hair... We always talk about paymets that are not reflecting...

N am shocked people still order woth linda... Lets others n report tgeir facebook n whatsapp... Open a case n freez their bank account... We can act on this.

Read full review of HeiBuy
Hide full review
ComplaintsBoard
L
4:55 am EDT

HeiBuy hair

I bought hair in may 22"x 7 bundle hair with 16' closure. Ever since I have been asking linda about the delivery. She was not giving me straight answers. Then in september she gave me a tracking number to my surprise I got 20' hair 3bunddles and closure. When I ask about the other bundles cause I paid for them, she just ignores my messages.

Read full review of HeiBuy
Hide full review
ComplaintsBoard
A
4:17 am EDT

HeiBuy Hair

I Amkela Gxwala order hair from hiebuy company holder I ordered from iz Snowy I ordered on the 17th of April 2020 was a laypay then I payed the outstanding balance on the 26th of June i ask her when will i get the hair she said within 2 to 3 working days and it was during weekend the next week on Tuesday I asked her am i able to get the hair on Thursday she said the hair got robbed then i asked a refund she kept on giving me options to take lower price hair mine was 3Oinch with frontal closure i told her no if that it send me a refund she ignored ne and mu messages the next day she said i must wait for 10 ro 15 working days i did and the 15 days was over i asked her when am i getting the hair she said the hair has been shipped to the warehouse the days went i ask for truck number she said i will get on this date then i didn't get it i told my big sister to talk j to her again she came with a story that the hair got robbed again

Read full review of HeiBuy
View 0 more photos
Hide full review
ComplaintsBoard
M
11:56 pm EDT

HeiBuy The hair

I ordered the hair on the 20th of June, I did not receive it, there is no communication between me and the seller, I always send messages on whatsup and she is not responding to my messages, what frustrates me more is that I can't even track my order because I paid the money into the fnb account and send proof of payment through whatsup, kindly assist, frustrated client, I need a refund if you can't send me the hair

Read full review of HeiBuy
Hide full review
ComplaintsBoard
S
2:58 am EDT

HeiBuy Hair

Hi, my name is Sizile Ndlovu. I order 2 bobs for R1750 from Linda on the 25 May 2020. My hair still hasn't come till now. I thought it was going to be delivered in June since I made a payment on the 25th of May. When I speak to Linda, she tells me stories. she tells me that my hair will me delivered the following week. the following week comes, no hair has been delivered. I'm so angry now. I'm asking for a REFUND, not your hair. I can't be waiting for 2 months with no hair. I need my money back. I'm no longer interested in your hair.

Read full review of HeiBuy and 1 comment
Hide full review
1 comment
Add a comment
L
L
Lethukthula Ndlovu
, US
Aug 09, 2020 2:30 am EDT

I am having th same Problem I paid in May but I still have not got my hair, she keeps on lying saying that the Warehouse was robbed and what not it's so frustrating

ComplaintsBoard
S
8:49 pm EDT

HeiBuy Hair at heibuy

I bought hair from carina last month since now havent got it. Im dissapointed coz I wasnt expecting this as I always get my hair frm her when I order. She gave me a strange account to deposit a capitec acc different from what im used too wen ordering but because I trust her I procced with the payment.

Read full review of HeiBuy and 1 comment
Hide full review
1 comment
Add a comment
L
L
Leago
, US
Jul 11, 2020 1:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Same here I didn't get my hair
I wish I could get help to get my money back

ComplaintsBoard
O
2:50 am EDT

HeiBuy Refund on laybuy

Earlier in this year I laybuyed hair from Heibuy, from a lady named Linda. I was gona finish off the laybuy but then an emergency at home occurred and I am unable to continue paying for the hair until further notice. I've asked her for a Re-fund and she told me to wait 15 days and I did. But still she hasn't given me a Re-fund. Instead she's been so unprofessional and unethical by saying she wants to keep the money for herself. I don't know what more to do this is my first time making any orders from Heibuy.

Read full review of HeiBuy
View 0 more photos
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

HeiBuy contacts

Website

www.heibuy.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with HeiBuy?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with HeiBuy Customer Service. Initial HeiBuy complaints should be directed to their team directly. You can find contact details for HeiBuy above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about HeiBuy. Discuss the issues you have had with HeiBuy and work with their customer service team to find a resolution.