Amazon review: ID verification process failure: Amazon refuses to assist me for weeks now
I am publishing a book through KDP. The Verification process failed, over, and over. There is nothing wrong with my ID! I have called, emailed, and explained the entire issue on the chatbot. Still, no recourse or contact from KDP or Aazon. In the meantime, KDP has my personal info and my book. I have no access to my copies or to initiate sales. They have literally held it hostage. Amazon Reps who I unfortunately cannot understand (definite communication flaws) say KDP has no human representatives, and I am locked out permanently
Claimed loss: They have my personal property (my book) and the loss of potential sales with no reasonable remedy to their failed ID verification process.
Desired outcome: Access to my account and my book, copies, and sales opportunities.
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