Amazon
Reviews and Complaints

An Amazon delivery truck hit my super heavy concrete antique bench and toppled over the bench (and broke it) and two 3ft tall flower pots as it was backing up. I was watching the truck pull up from my living room. I went out right after he backed up and saw my bench and flower pots tipped over. Bench was completely fine before the delivery and broken right after. I filed a complaint and claim with Amazon but all I got was run around and grief from their insurance and claims departments. Although I didn't see the truck hit my bench at that instant, as it was outside of my viewing angle, but I did see what occurred right before and right after. I sent them pictures of my bench and provided them with all the details. I left that bench in that position for weeks thinking they may send someone over. After over two months of run around, back and forth emails with no avail, they just sent me an email saying that unless I send them a video footage of the truck hitting my bench, they won't process my claim. Who asks for that? I didn't have the premonition that a truck was going to damage my property that day to take a day off work in order to spend the entire day video taping my driveway! Plus, I was there, I only missed seeing like less than a minute of the events. The bench was perfectly fine right before the delivery and broken right after. We had no other deliveries that day, no visitors, no kids, just me and my husband. To explain our driveway, it's about a 100ft, straight and very narrow. Why would a truck drive up this drive way clearly knowing it can not easily back up? Sedans have issues backing out of our driveway. Most delivery trucks, FedEx or UPS or such, always park on the road and don't drive up. This was not the first time Amazon delivery drove up our driveway and causing damages, I didn't file a complaint before but this bench meant a lot to me which is why I filed a claim. I can provide all the details. Both myself and my husband can attest that the bench was perfect before that delivery and broken immediately after. Their treatment of this issue is no different than a hit and run. No respect for people's properties and shamefully irresponsible. I am pretty sure that that truck incurred damages too, there must have been dents and scratches. The driver didn't stop nor attempted to notify us. It just hit and took off as fast as he could.

On June 14, 2021, I purchased an Amazon renewed drum kit at a substantial discount, because it was a refurbished item. They charged my credit card, but apparently they didn't actually have this refurbished item to ship. OK, that's understandable, so the reasonable thing to do would have been to send me an email, or update my order page letting me know they no longer had it. But, they instead chose to leave it as "expected delivery, June 23". There were about $250 worth of other items I needed to go along with this kit, so I went out and purchased them, because I was taking Amazon at their word. So after a week goes by, and it is still showing as "on time for June 23", but still hadn't shipped yet, I called them, which after about a half an hour of what amounted to a bad comedy routine, I was told they didn't have the item, and since it was refurbished, probably never would. They then let me know that they had already charged my card, then reversed the charge, all without letting me know, and then had the unmitigated stupidity to ask if I wanted to cancel. Now I have to go crawling back to the reputable business that was actually able to ship the $250 worth of other items, and ask if they would be kind enough to take them back. All because the biggest company in the world can't send out a message that they sold the one kit they would ever have to someone else. And they wonder why I cancelled my Prime membership.

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Around or on Juneteenth I received the following message when I started to post a review about a show:

"We apologize but Amazon has noticed some unusual reviewing activity on this account. As a result, all reviews submitted by this account have been removed and this account will no longer be able to contribute reviews and other content on Amazon. If you would like to learn more, please see our community guidelines. To contact us about this decision, please email community-help@amazon.com."

The ONLY reviews I'd made the previous week were for another show: Anger Management. For each season I emphasized how the writers had went waaaaaaaaaaaaaaaaaaaaaaaaaaaaaaay overboard with their racist/sexist/homophobic jokes and their sexual objectification of women. Still, I wrote, the show was funny.

I'm assuming THOSE REVIEWS, all of which were approved for posting, are the "unusual reviewing activity" that the message was referring to. No violations of any sorts are mentioned. Just "unusual reviewing activity" that warranted such drastic actions as are spelled out in the rest of the message. Those actions included removing my profile as well.

Wow.

I've decided that I'm angry about this.

For all that it's worth I'll also send this complaint to jeff@amazon.com.

Lately my wife has received two packages from Amazon.com but there is no record of the items being ordered. So Amazon.com says to just keep the packages.
Is Amazom.com over filled with lost packages that they are now just sending them to random customers?
I'm just saying...

Try hiring people in the U.S. and that speak English. My account was cancelled 3 days after I had the auto deduction taken from my chkg account! I do not have prime service but paid for it. The customer service agent just kept repeating that the email sent to me explained that the account was cancelled because I disputed a charge. The disputed charge was because YOUR company was DOUBLE charging me, 1 from my checking account and 2 on the credit card! I couldn't get smart people to understand this when the facts supported each other. BAD service, bad company. Shame on you BEZOS!

BUT One of your People says I must get on the amazon team. ANT no way . I feel that amazon is traying to milk me out of that GC .. YES I called the right number BUT was given the RUNAROUND . That's okay you just keep your GC and I'LL go over to TWEETER and BLCK LIIST Y'ALL .. BY the way HERES the ID number that I was given # UABJ-GTVNXJ-FQAY MY mailing ADDRESS is MR. Charles A . WARREN 27 Buckeye Road Hazlehurst, GA . 31539 PS IT'S not the money IT'S the way I was dun .. My phone Number is [protected]

My name is Linley A Pickett. I have continually applied to a Loss Prevention Specialist as well as other positions since I have been here at Amazon since August of 2020. I am qualified, eager, and have made myself, and presence known here at Amazon. When I log into my A-Z app, I have notified IT at Amazon about being hacked! On my page there are no internal, nor external jobs displayed. The page doesn't load for me to get an application in if one did load. On other sites, Indeed, Amazon. jobs.com: I saw my applications, though I was never called for an interview. in many instances they were withdrawn. I am still interested in being a part of the history here at Amazon. What corrections need to happen?

I purchased a phone a year ago and recently locked myself out of my iCloud and now I have to prove I purchased my phone so I printed up my receipt from Amazon and turned it in. It was unacceptable because it had no device specific numbers ie serial code or IMEI...
So far I've learned that the seller doesn't even sell on Amazon anymore and it's been too long to file an A to Z claim. Finally someone who worked there literally wrote me out a receipt after getting the information from ME. IT COULD BE A STOLEN PHONE.
I'm waiting on Apple to let me know because you better believe I turned it in but I'm appalled and I dang sure am going to make a big thing about this.

Why is so difficult to credit my account with returns that were supposedly returned by the vendor months before? Seriously, in December I had several returns that the vendor said was credited but my Amazon Prime account was not posting the credits. Therefore holding on to my money. I also had two more items that I returned to two separate vendors and the Amazon app shows it was returned but again Amazon Prime credit card shows no credit to my account.

On Sunday, June 13, 2021 between 3 and 4pm, your driver drove off my driveway and parked over a stoned drainage flex pipe causing it to sink into the ground. Vehicle License plate number 10931 NA
When I confronted the driver about this she refused to acknowledge the situation and became verbally rude using profane language. She refused to give me her name, I therefore called the police and stood in front of the van to await the arrival of the police. She backed up and drove over my lawn and left.
I am putting you on notice so that if there is damage to the drainage pipe, I will take the appropriate actions to recover the costs of the repair.

CR#-[protected], Officer Newman badge number 4309.

Donna Miceli
1633 Creek Street
Rochester, NY 14625
[protected]
email: [protected]@yahoo.com

Good Morning,

I was shopping for a safety suction cup bar - which I found. In the middle of the page there is a (I don't know how to say this nicely) a sex toy. I am a grandmother and I was shocked that there is not a safety search on Amazon. My 11 year old grandson needed explanations I did not want to give. Please can you check these things? Put them in a different section.

Thank you
Lila

amzn mktp us_6zosw2ry3, amzn.com_bill, wafor $13.95-and amzn prime, amzn.com_bill_wa - bing for $ 113.69. These are charges I received on my debit card in march 1 2021. I called and talked to one of you customer service reps, they told me to try and go through my bank to get my money back first because they can stop payment on the charges as they were still pending . they conducted the worst investigation ive ever seen done. any how now that have failed me on the advise of your customer service, i want amazon to handle it figure out these charges and refund my money. i did not even have my card listed as a source of payment, your representative noticed fraudulant activity to my card number and it should of been taken care of then I gave him my card number so he could see what and who was using it without my consent . please refund my money, i am disabled and stressed out so bad because of this mess. its even cost me money for faxes, stamps ect, i cant afford to pay any more money to get my money returned to me. my name is Paula Duman and the last 4 numbers on the card were 6841 my email [protected]@outlook.com I have a copy of bank statement i can send but over a more secure connection also the name and date of the customer rep i talked to Jordaine M on March 2 2021.

Peter Chatelain
email: [protected]@spin.net. au

I've had the following paperback published on Amazon.com for a number of years
Title: 'The Quiet Companion: Malice In The Shadow of JFK'
Author: Peter Chatelain
ISBN: [protected]-b

In 2021, I also published an ebook (kindle), on Amazon.
Title: 'The Quiet Companion'
Author: Peter Chatelain
ISBN: [protected]
ASIN: B094DWVMQG

The ebook is a second edition of the paperback and the contents of
the two are not identical. Furhermore, the inside of the ebook, carries 'second edition'. However, Amazon Author Central has labelled both ebook and paperback as '1 Editions' on the work's covers. Author Central has indicated in writing, on 2021-06-07, that it had corrected the problem but has not. Now, it wants me to return to KDP, to which I have already been with this issue. and which assures me that the problem lies with Author
Central. (I attach email trail at the end of this communication).

Can you please resolve this issue?

Thank you,
Peter

email trail (between Author Central, KDP and me):

Hello,

I understand that you would like to label, "The Quiet Companion" with ISBN [protected] as the second edition of the book.

Since your question is related to Kindle Direct Publishing (KDP), their Customer Service department is in the best position to help you on this matter.

You can contact them directly at:
https://kdp.amazon.com/contact-us

KDP also has several resources that can assist with questions like yours: https://kdp.amazon.com/help

Thank you for using Amazon Author Central,

Sushmita
http://author.amazon.com

To learn more, check our Help pages: https://author.amazon.com/help

To contact us again about this question, reply directly to this email.
For new questions, please visit: https://author.amazon.com/contact — Previous Message — Hello Dany,

I've been waiting to promote my book for over a month now. This is because I've
been waiting for
Amazon to correct its mistakes. Why can't the the mistake below be corrected?

Regards,
Peter

On [protected]:13, Author Central Customer Support wrote:
> Hello Peter,
> > Thank you for contacting Author Central.
> > As you requested, I've added your book [protected] as new edition of
> [protected]. This update will take effect online within the next 3
> business days.
> > Thank you for using Amazon Author Central,
> > Your feedback helps us improve our service.
> > Share Your Feedback [1]
> > Dany
> http://author.amazon.com
> > To learn more, check our Help pages: https://author.amazon.com/help
> > To contact us again about this question, reply directly to this email.
> > For new questions, please visit: https://author.amazon.com/contact
> > — Previous Message — > > Hello Patrick,
> > RE: ASIN or ISBN of the book:[protected]
> > The version of the above book is two. In other words,
> > the book tiled 'The Quiet Companion - Malice in the shadow of JFK',
> ISBN:
> [protected], published in 2009 and
> the book titled 'The Quiet Companion', ISBN: [protected],
> published in
> 2021 do not have identical content.
> > Can you, please label the book with ISBN: [protected] as "2
> edition", or
> alternatively remove all label on both books.
> > Thank you,
> peter
> > — Original Message — > Subject: KDP Case #[protected] Correspondence
> Date: [protected]:43
> From: KDP Customer Support
> (support+[protected]@kdp-support. amazon.com)
> To: [protected]@spin.net. au
> > Hello Peter,
> > Thank you for getting back to me.
> > I see the screenshot is of your Author Central Account so I am sorry
> as
> Author Central should have helped you with this.
> > The 1 EDITIONS does not refer to the edition of the specific book but
> how many versions of that book you have listed.
> > It does not show on KDP or Amazon, only Author Central.
> > Thanks for using Amazon KDP,
> > Your feedback helps us improve our service.
> > Share Your Feedback [1]
> > Alastair
> Kindle Direct Publishing
> http://kdp.amazon.com
> > To learn more, check our Help pages: https://kdp.amazon.com/help
> > To engage with our KDP Community: https://www.kdpcommunity.com
> > To contact us again about this question, reply directly to this email.
> For new questions, please visit: https://kdp.amazon.com/contact-us
> > — Previous Message — > > Hello Alastair,
> > Please find a screenshot attached.
> > Thank you,
> peter
> > On [protected]:09, KDP Customer Support wrote:
> Hello Peter,
> > Thank you for getting in touch with us.
> > Author Central would refer you to us as they use the Cover from
> KDP.
> > I have checked on the Kindle Edition and I am not seeing a stamp
> of
> "1st Edition" on the cover.
> > Would you be able to supply me a screenshot of where you are
> seeing
> this?
> > Thanks for using Amazon KDP,
> > Your feedback helps us improve our service.
> > Share Your Feedback [1]
> > Alastair
> Kindle Direct Publishing
> http://kdp.amazon.com
> > To learn more, check our Help pages: https://kdp.amazon.com/help
> > To engage with our KDP Community: https://www.kdpcommunity.com
> > To contact us again about this question, reply directly to this
> email.
> > For new questions, please visit: https://kdp.amazon.com/contact-us
> > — Previous Message — > > Dear Sir or Madam,
> > As discussed below with author central, the cover of my ebook
> (ASIN:
> B094DWVMQG,
> ISBIN: [protected]) is stamped with
> "1 Editions", in Author Central. This has been done by Amazon but by
> which team
> (author central or KDP)? In any case, I
> need to have the "1 editions" removed and replaced either with
> nothing
> or with
> "2 Edition". The ebook is a second edition
> as is indicated inside the cover. Can you, please address this?
> > Thank you,
> Peter Chatelain
> > — Original Message — > Subject: A2C Case #[protected] Correspondence
> Date: [protected]:05
> From: Author Central Customer Support
> (support+[protected]@author-support. amazon.com)
> To: [protected]@spin.net. au
> > Dear Peter,
> > Thank you for your mail.
> > You brought to our attention that the book "The Quiet Companion"
> with
> ASIN B094DWVMQG should display as 1st edition while it should show
> as
> 2nd edition.
> > I'd like to assist, but we have restricted access to the relevant
> platform to make this change. Since your question is related to
> Kindle
> Direct Publishing (KDP), their Customer Service department is in the
> best position to help you on this matter.
> > You can contact them directly at:
> https://kdp.amazon.com/contact-us
> > KDP also has several resources that can assist with questions like
> yours: https://kdp.amazon.com/help
> > I hope this information will help and I thank you for your
> collaboration.
> > Stay safe.
> > Thank you for using Amazon Author Central,
> > Patrick Kayembe
> http://author.amazon.com
> > To learn more, check our Help pages:
> https://author.amazon.com/help
> > To contact us again about this question, reply directly to this
> email.
> For new questions, please visit: https://author.amazon.com/contact
> > — Previous Message — > > Please fill in the following information:
> > ASIN or ISBN of the book:[protected]
> > Title of the book: The Quiet Companion
> > Please specify the update you would like to make and a link to
> verify
> the change: cover appearing on my author page
> > Additional Info:
> I have reported previously that my author page (under Books)
> features
> the above book as being a first edition (1 Editions) book on its
> cover.
> This is
> incorrect and was added to the cover by Amazon. Your previous email
> indicated that the problem had been addressed but it hasn't.
> Can you, please, withdraw the "1 editions" as the inside of the book
> mentions 'second edition'. Alternatively, please, replace '1
> Editions'
> with
> '2 Editions'. Thank you for acting, Peter
> > Links:
> — > [1]
> >
https://booksupport.force.com/HMDEnglish/survey/runtimeApp.app?invitationId=0Ki3n000000pq8Y&surveyName=hmd_kdp_english&UUID=97704150-7057-4154-bfdb-1ea8a164ce7f
> > Links:
> — > [1]
>
https://booksupport.force.com/HMDEnglish/survey/runtimeApp.app?invitationId=0Ki3n000000pqXJ&surveyName=hmd_kdp_english&UUID=1827f7a7-2c14-45db-8a5a-cdfbbc02bc46
> > Links:
> — > [1]
>
https://booksupport.force.com/HMDEnglish/survey/runtimeApp.app?invitationId=0Ki3n000000priD&surveyName=hmd_a2c_english_287d0010_bcbe_4642_aca4_920d3103424e&UUID=1a51ed8f-06f5-46dd-8ab7-34a50637e597

I received my credit card bill with a charge of $13.77 on 5/27/21 for Amazon Prime and I have not ordered anything from Amazon. How can I get this charge removed from my credit card bill? I don't know where this charge came from on my account with my credit card.

Dolores Treffeisen email is [protected]@gmail.com

Bought these on Amazon India and they didn't work. They were falling off from the ear and after charging also the sound wasn't working. I requested Amazon customer service for help and I didn't any support f

ORDER PLACED
4 February 2021
TOTAL
4, 599.00
SHIP TO
Nagireddy Sathi
ORDER # [protected]
View order details Invoice
Delivered 10-Feb-2021

True Wireless Earbuds, EarFun Free Bluetooth 5.0 Headphones with Wireless Charging Case, IPX7 Waterproof in-Ear Earphones with USB C Port, Deep Bass Wireless Headphones for 30H Playtime, Built-in Mic
Return window closed on 17-Feb-2021
Buy it again

email address: [protected]@yahoo.com

Under Australian Consumer Law the consumer ("me") is entitled to a repair replace refund warranty on all goods and services not received, not in a fit condition or within a reasonable time. Amazon is in BREACH of all these.

Hello,

I would like to have an investigation launched into the handling of recent events in regards to my account. ([protected]@hotmail.co.uk)

All the notes will be on my account but Ill give a brief history of what has happened.

I bought 3 x 25 gift cards at the start of the month. Tried to add them onto my account. I have had nothing but issues since.

Amazon have threatened to close the account, told me I'm committing fraud and in general have provided poor customer service.

I have spent over 10 hours on this and only a few days ago an advisor says she is adding the gift cards on to the account.

I know there has been several investigations launched regarding this but Amazon have failed to contact me regarding the outcomes.

I've spoken to over 30 advisors on chat and the phone and have never reached a resolution.

Amazon have really fell short in their customer service and I have been treat extremely bad during this time.

All I wanted to do was add 3 gift cards to the account and its turned into a huge issue. Its actually ridiculous. The whole process has been very stressful and made so much more difficult than it needed to be. No one would take responsibility for this, I've been given the wrong advice on several occasions, told to go get a refund from the place I bought gift cards, told I'm committing fraud, threatened with account closure etc and I just don't understand why?

Please review all necessary notes on the account and if someone could contact me (and actually follow through with the contact instead of saying they will and me hearing nothing). I just want this issue resolved. I'm never buying a gift card again. Ill continue to use a pay point and top up that way.

If there are any details you feel you need from me, please get in contact.

I look forward to your reply,

Ciaran Sharpe

I will make this brief. and general - since the opinion is generally speaking -- BAD I will go from there.

When it comes to customer service at Amazon there is none.

Customer service may speak but does not understand English.

Customer service is so poor they can't thinks out of the box - and have a very hard time in the box.

Customer service at Amazon is so bad that they use foreign agents to upset you after their AI has it's way with you.

Hey, I don't mean to complain but I have to give Amazon customer a 0 out of 10. They just don't give a damn and that goes all the way up to the billionaire it seems. Well their demise may help all of us.

Bye, bye Amazon.

Postal "Service" says it was delivered in my mailbox yesterday. It was not. My mailbox is not big enough. It may have been delivered somewhere but it was not here.