Amazon review: Damaged orders, defective orders, emails not responded to

The last three orders were damaged or defective. After three phone calls over the space of a week and a half an hour on hold with people from India that can barely speak English and a half I finally got a refund for one of the orders. Now I have another damaged order that was supposed to be delivered today, Amazon Prime. But no, this one is damaged also and undeliverable according to their own tracking information yet after calling India they tell me they won't refund me for three more days until they receive the package back at some arbitrary Amazon warehouse? No it's so they can hold on to my money for three more days. I also received a smart bathroom scale that doesn't link to the app no matter what I do do trouble shoot it. I sent them an email, they said someone from customer service would contact me within 6 hours. Then I get another email from them saying that I sent an email to an email address that doesn't accept emails. Well they certainly accepted it, lied and said customer service would contact me and then said no they wouldn't after all, I just need to call India.