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4.3 11977 Reviews

Amazon Complaints Summary

112 Resolved
1931 Unresolved
Our verdict: If considering services from Amazon with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Amazon reviews & complaints 2045

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6:27 am EST

Amazon Billing twice

I got an email if I don't return my therma care wrap they will charge me by dec 7 I received them and they are on my reicent bill which is due 12/9/2021
Please don't charge me twice Phyllis Mangold

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2:29 pm EST

Amazon Amazon

Today, Nov 20, 2021, I went online to Amazon to purchase Christmas gift bags. I used my mother's credit card to make the purchase but Amazon somehow manage to charge my card illegally. This is a credit card that I had removed two weeks ago however the card is still in amazons system and was illegally and fraudulently charged without my authorization. Even though the credit card is not showing up on my end it still appears on Amazon end and amazon is unable or unwilling to remove the credit card from their system so that is cannot be used. Now I have no chose but to contact my bank and cancel the card since Amazon has clearly shown that they are untrust worthy and unethical and will continue to make illegal and unauthorized transactions on my credit card. I will be filing a formal complaint against Amazon regarding this situation.

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TheldrakisCS
TheldrakisCS
, US
Nov 24, 2021 10:53 am EST
Verified customer This comment was posted by a verified customer. Learn more

if you removed a card from the account there is always [from my experience] a button that reads "save changes". did you click that button after removing your card?

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1:20 pm EST

Amazon Login

I now have multiple accounts on amazon all of which i would happily close and never to return to again if i could log on. I know my password and have been a faithful customer since 2011. All of a sudden I cant login all my stuff including email is not found. I find it unprofessional and highly annoying to be forced to change my password daily and then to top it off my password i just set up wrote down even to work.

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4:31 pm EST

Amazon Account disbursement

I continue to be lied to by Amazon Seller Support regarding the disbursement of $7, 000+ sitting in my account. My head is about to explode! No one at Amazon can speak or understand English. I call them everyday and they tell me the same lies, "It will deposit tomorrow, " "It will deposit at the end of the pay period, " and other lies that I don't really have time to write as a business owner.

Like I said in the previous 20 emails I sent them, I am unable to clear the Product Policy Compliance, which yes, as they said "is affecting my account health, " because Amazon locked me out of my personal, student account (M.M.[protected]@VIKES.CSUOHIO.EDU). I need them unlock that account so I CAN successfully appeal by providing the necessary documents, i.e. the [censored]ing invoice. This product is right in front of my face. It is utterly disgusting how these sellers from China on Amazon can accuse you of selling a counterfeit item if you try to resell an item you purchased from THEM on Amazon. What sense does this [censored]ing make?! China rules the world is the impression I get.

They say the name BS that "this is a normal part of selling on Amazon to see funds in the account level reserve on your Payments report. I agree, however, it is not normal to wait over a month long for a disbursement, especially for items well past delivery. Unfortunately, you have to their jobs for them! The Product Policy Compliance not being cleared seems to be the real issue. So why can't Amazon help me clear it by regaining access to my account that has the invoice in question? It's that [censored]ing simple! Instead, I am told the same BS every [censored]ing day. As a result, I have no money for rent (I now owe back-rent too), no money for bills/food/family expenses, and of course, no money for inventory.

Amazon habitually lies to your face saying you will receive a call-back in 4 hours or in 24 hours. You would think a billion dollar company like Amazon could fix this?

-Matthew Heben
[protected]@miamifozz.com

Desired outcome: Unlock my personal account and pay me my $7,000+ WTF!

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9:36 pm EDT
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Amazon Driver recklessness

After delivery, despite having tons of room in the driveway to maneuver his vehicle, the driver drove into the boxwood hedge, snapping and breaking branches. You can clearly hear it in the attached video. This happened on Nov. 16 at 7:01 PM.

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11:52 am EST
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Amazon Reset my password

i have been a member of amazon.uk for many years now .
i have forgot my password i have tried to reset by pressing forgot password amazon send me a link to reset it it is sent to my mobil phone i have not got a smart phone so i cant tap it to reset my password . also i contacted amazon by phone on the 15/11/2021 they did try to reset it also they sent me a email to reset it. it still do not work. i was told to ring in 48 hours .

christmass is coming soon.
please help

kind
regards
mr coppen

Desired outcome: i would like to start shopping for christmass

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11:06 am EST

Amazon Amazon orders

on 11/16/21 I did my Christmas shopping on your Amazon site it consisted of prox 6 orders and I financed the orders through Affirm, they were two shipping addresses listed and I accidently checked the wrong address I called customer service to see if I could change the address from Hudson Baros 6239 Pebble Canyon CT Katy, TX [protected] to Joseph Vojtko 5906 Keith Dr Madison Ohio 44057 that is where orders need to ship to he told me he couldn't change the ship to Address after 20 min now part of my order is going to Texas, he did cancel a few items that I re-ordered with the correct address but what I am suppose to do with those other orders I have been a prime customer for 2 years no other problems. The last 4 digits of the orders in question 1467. 6617, 3866 I ALSO ORDERED A COCO COLA SIGN OF GOOD TASTE WING VINTAGE LOGO PULLOVER HOODIE LARGE WHICH WAS GOING TO SHIP TO TEXAS TOMORROW I CANCELLED THE DELIVERY CAN YOU PLEASE HELP ME OUT THANK YOU JOSEPH A VOJTKO

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7:44 am EST

Amazon Delivery driver

I am a supervisor here at laport rail and terminal. I called amazon once before about the same driver leaving packages here at the security office. We informed him that we cannot take the packages and he stated it has this address on it and he was going to leave it here. He left the package here and when I called amazon they told me to just throw the package away. People spend there hard working money with this company and that's how you treat your customers. The same driver came a second time and did the same thing. Amazon didn't do anything to the driver

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Randy Cabra
, US
Jul 26, 2022 2:51 am EDT

Hi,

I order 1 amazon Customer Returns Electronic Pallets thru yoleble.com lately change to sopriz.com. But I received I plastic punch. It was a mystery box from amazon. Now what happen to my order? Why I received this kind of stuff?

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9:26 pm EST

Amazon Amazon driver

We received a package from Amazon today I think the number is TBA0654861304. I am very unhappy with your Amazon Driver. The driver ran up to our front door and threw the package on the porch.

I was on the side of the house with my dog who heard the driver and ran over and barked. She was never more than 10 feet from the driver. I made my apologies, and secured by her collar.

The Driver turn to me and said "next time that F...king dog better be inside" or else". Again, I said I was sorry and thank him for delivering the package. His reply was " If it happens again, I'll Taze that Mother F...king dog".

Is this the service we are to expect from Amazon now? If you condone this disrespectful and rude behaver than I will take my business elsewhere. I know you can identify this driver from all of your computers and tracking. I strongly do not want this Driver to ever set foot on my property again.

Please confirm this will my request will be honored so I can order more items from Amazon.

Stephen Zell
[protected]@charter.net

Desired outcome: Amazon Driver to never come to my house

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7:53 pm EST
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Amazon Numerous charges on my account

I am Oluremi Oyekola with E-Mail address: [protected]@yahoo.com with phone number [protected]. My complaint:

I have been observing so many charges to my account without any purchases and none was supplied apart from one men's wristwatch and an iPod . So many charges as detailed below:

1. 10/25/2021 :AMZN DIGITAL $3.25

2. 10/25/2021: LUXURY WATC HWOMEN $6.97

3. 10/25/2021 : LUXURYWATCHWOMEN $7.97

4. 10/25/2021 : LUXURYWATCHWOMEN $29.35

5. 10/29/2021 : WATCHCOLLECTIONGLOBAL $47.23

6. 11/05/2021 : AMAZON PRIME $14.06

7. 11/08/2021 : AMAZON PRIME. $14.06

8. 11/10/2021: WATCHCOLLECTION GLOBAL $71.71

9. 11/11/2021: KROGER RXSC SANTA MONICA. $36.00

10. 11/15/2021: GETNEOBODELITE $19.99

TOTAL $236.53

The total illegally deducted from my bank account is $236.53, and I am instructing you to reverse the above amount and return it to my bank account immediately.

In addition, please put a STOP to my membership immediately because it was a deliberate attempt to be deducting from my account.

I will be expecting your response on or before Friday, November 19, 2021.

Thanks.

Oluremi F. oyekola

Thanks

Desired outcome: REVERSAL OF AMOUNT DEDUCTED- $236.53

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3:38 pm EST
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Amazon Spray house cleaner

Order [protected].I paid £15.90 for this product from seller and found out i could have bought the same item from Wilkinsons for £6.00.I have sent 3 messages to seller, but had NO reply.I would like the difference in price.Mr.R.Buxton.

Desired outcome: as above

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12:07 pm EST

Amazon I am complaining about an order I placed on 9/26/21 that has not yet arrived.

My order # [protected] (Zinus SmartBase Headboard and Footboard Brackets, Set of 2) placed on 9/26/21 shows that it has not yet arrived, but is on its way. I reordered the brackets and received them the next day, but was unable to cancel the original order. The gift card amount that was paid for this order mentioned above was $30.22. Please cancel the first order and refund me $30.22 by crediting my gift card. I can be contacted at [protected]@hotmail.com.

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7:17 am EST

Amazon Microdacyn 60

Hi,
You canceled my order but the item is still for buying on your site.
If I order again what would happen?
The same answer as before?
Why do I have to pay again since the item is for sale and then you say it's canceled and refund the money in 5-7 day!
Why do you charge me first and then check for availability? should be the opposite!
Please tell me why I have to order again?
Adam Zacharis

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10:25 pm EST

Amazon Item listed below and my other returns

Order Details
Ordered on October 23, 2021 Order# [protected]
View or Print invoice
Shipping Address
Mary Arnott
Amazon Hub Locker - Crema Map
516 1st Ave W
at Safeway
Seattle, WA [protected]
United States
Payment Method
Debit Card **** 5248
Order Summary
Item(s) Subtotal:$45.98
Shipping & Handling:$0.00
Promotion Applied:-$2.30
Total before tax:$43.68
Estimated tax to be collected:$4.48
Grand Total:$48.16
Return started
Your refund will be processed when we receive your item.

Aiopr Women's Lightweight Down Coat Long Sleeve Zip Packable Short Puffer Jackets
Sold by: GuiyiLtd
$45.98
Condition: New
Buy it again
View return label & instructions
View return/refund status
Leave seller feedback
Write a product review
Archive order

Amazon will not issue me a gift card refund on this jacket that I bought from them. They are harassing me by making it impossible to get a refund and I just don't know why they are doing this to me. I don't have the money to lose. can you please help me with my refunds? Mary Arnott

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Update by Dimps Arnott
Nov 14, 2021 10:38 pm EST

I still have not received my refund! This is making me so angry. What right do they have to keep my money after I returned their merchandise exactly how I bought it. I work really hard for the income I have. It is just not right to take advantage of people. Isn't there a law against this? Should I contact the Better Business Bureau? I THINK I WILL...
Mary Arnott

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8:50 am EST
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Amazon Payment processing

Basically I ordered two items, same order, different fulfillment's paths …. For some reason, Amazon sent me an email telling me my payment was declined and to go to the site to change the payment. I have zero issues with my credit card company or my credit. I had used my Amex points and ended up losing these as a result of Amazon's goof … that was $30.00 in points. To ice the cake, after I resubmitted my Amex payment … this time paying more because … why. Then I get a second notice in my inbox that my payment was declined. Fool me once, shame on you. Fool me twice …. Well that was not going to happen. I signed onto my credit card's website where there were now four pending charges for the two items I ordered; one of which showed me paying more for the one item. Amazon has somehow arranged with Amex to post Amazon's customer service number on the Amex payment detail view. This is confusing because it is a special deal for Amazon that to my knowledge and experience is not present for other companies; eg Amex usually does the payment contesting for the cardholder. It fooled me. Thus an awkward phone conversation ensued with the Amazon customer service person … who I thought was an Amex customer service rep. Amazon should pay more attention to its core services rather than blasting its CEO into space. This is my last year as a prime member. It would seem Amazon has gone to the dark side.

Desired outcome: I want Amazon to discontinue this convoluted payment processing that caused the issue. I want my Amex points back and I want my 2+ hours back.

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4:44 pm EST
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Amazon Package with no addressee. I would like the name of the person placing the order so I can give it to them

I would like the name of the person who placed the order so I can give it to them. Or if you could contact them and let them know their order was sent to Port Discovery, 35 Market Place, Baltimore, MD, 21202. Lorem Ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

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1:19 am EST

Amazon refund for undeliverable items

I received an email on October 3rd that part of my order was undeliverable. I am still waiting and need to know the status of my refund. It has been a month and a half now. I am new to Amazon and have spent the last hour trying to figure this out, don't really have the time. I also have canceled my Amazon prime account and am frustrated to the point of never using your services again. Order # 9305589690000052425730 Thank you hope to hear from you soon.

Desired outcome: Refund

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Linda Chancy
Woodstock Ga., US
Oct 26, 2022 7:56 pm EDT

Suspended debit card good did not receive order order paid

L
L
LenexaREA
, US
Aug 30, 2022 5:46 pm EDT

I have had this happen several times, and it seems to happen when the ordered item is heavy. You order an item from Amazon that's available, you pay for the item, and a date and time for delivery is set. Then your item does not arrive at the appointed date/time, and you receive this notification from Amazon:

Undeliverable

Unfortunately, a problem occurred during shipping, and we had to cancel your delivery. The package is being returned, and we will issue a refund within 3 - 5 business days after the return is processed. We’re very sorry for the inconvenience.

This is unacceptable from Amazon. The only means to contact Amazon is through chat, which is useless because the person keeps replying over and over again the corporate message "I'm sorry for the inconvenience" but will not do anything to correct it! I suggest that the manufacturer of this item find out why the item was "Undeliverable"!

Update: This is the fourth day and NO resolve. The attached photo is what is posted on the Amazon site when tracking the order:

So, it took Amazon 30 minutes to withdraw the money from my account, but four days later no answers/accountable from Amazon.

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6:48 pm EST

Amazon Customer Service

I had a problem with a Amazon gift card I purchased. When I peeled off the sliver strip some of the characters were taken with it making it unreadable. I contacted Amazon customer service because the web site said it could apply the bar code number. I have my receipt…the card. When I contacted Amazon customer service for help they told me that I had to have the claim number otherwise to go back to the store where it was bought. Which I did….after talking to 2 Amazon customer service reps and 2 separate emails with a copy attached. The Vons store blew me off so Same response so I ended up contacting the grocery stores corporate office and then was referred to their Gift Card department. After obtaining all my info…they asked me to send them a photo copy of the card, receipt and etc. and they would contact Amazon….I was like What….I tried that several days ago…..this is ridiculous. Your website says a card can be applied if you have the numbers.

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7:10 am EST

Amazon Brand Registration of Product

CASE [protected]
After filing all documents I get several emails that they working on it. Then finally it states that it was approved and will now be evaluated by the Brand Evaluation team. After several weeks and emails stating they working on it I get an email they can't work in it further I must apply again. No reason nothing no contact possibility poor poor poor. My case has been closed on the Amazon site so no way of replying or asking questions.

Desired outcome: Want an answer from them as my next comment will be all over social media

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2:41 am EST
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Amazon Q & A – Christian communion in questions & answers

Hello,

On the following sites, I found my free book :

By Amazon com, the book was published, charged, and the book cover got changed — all without my relevant application and knowledge.

I signed up on Amazon.com and sent my complaints to its different departments to no avail.

My request is to stop the dishonest selling of my free book on Amazon sites.

Respectfully,
Igor Evgen

Desired outcome: The desired outcome is the removal of my book from every Amazon site.

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Amazon Customer Reviews Overview

Amazon is one of the most popular online retailers in the world, offering a vast selection of products ranging from books and electronics to clothing and home goods. The website has become a go-to destination for shoppers looking for convenience, competitive pricing, and fast shipping.

One of the most significant advantages of shopping on Amazon is the vast number of customer reviews available for each product. These reviews provide valuable insights into the quality, performance, and overall satisfaction of the product, helping shoppers make informed purchasing decisions.

Amazon's customer service is also highly praised, with many reviewers noting the company's responsiveness and willingness to resolve issues quickly and efficiently. The website's user-friendly interface and easy checkout process are also frequently cited as positives.

Another benefit of shopping on Amazon is the availability of Prime membership, which offers free two-day shipping, access to streaming services, and other perks. Many reviewers appreciate the convenience and value of this membership program.

Overall, Amazon is a reliable and trusted online retailer with a vast selection of products, competitive pricing, and excellent customer service. The abundance of customer reviews and the convenience of Prime membership make it a top choice for many shoppers.

Amazon In-depth Review

Product Range and Variety: Amazon offers an extensive range and variety of products, catering to almost every need and interest. From electronics to fashion, home essentials to books, the platform has it all. Whether you're looking for popular brands or unique niche products, Amazon has you covered.

User-Friendly Website and Navigation: Navigating through Amazon's website is a breeze. The intuitive layout and well-organized categories make it easy to find what you're looking for. The search function is efficient, allowing you to filter and sort results to quickly find the perfect product. The overall user interface is clean, visually appealing, and responsive.

Customer Service and Support: Amazon's customer service is top-notch. They provide multiple channels for support, including live chat, email, and phone. Their representatives are knowledgeable, friendly, and prompt in resolving any issues or answering queries. The self-service options on the website also make it convenient to manage orders and returns.

Pricing and Value for Money: Amazon offers competitive prices and great value for money. With frequent discounts, deals, and lightning sales, you can often find products at lower prices compared to other retailers. Additionally, their Prime membership provides additional benefits like free shipping and access to exclusive deals, further enhancing the value for money.

Shipping and Delivery: Amazon's shipping and delivery service is reliable and efficient. They offer various delivery options, including expedited shipping for urgent orders. The estimated delivery dates are usually accurate, and packages are well-packaged to ensure the products arrive in excellent condition. Tracking information is provided, allowing you to monitor the progress of your shipment.

Return Policy and Refunds: Amazon's return policy is customer-friendly. They offer a hassle-free return process, allowing you to return products within a specified timeframe for a refund or exchange. The return shipping is often free, making it convenient for customers. Refunds are processed promptly, ensuring a smooth experience in case of any issues.

Customer Reviews and Ratings: Amazon's customer reviews and ratings are invaluable when making purchasing decisions. The platform encourages customers to leave honest feedback, helping others make informed choices. The reviews are usually reliable and detailed, providing insights into the product's quality, functionality, and overall satisfaction.

Security and Privacy: Amazon prioritizes the security and privacy of its users. They employ robust security measures to protect personal information and ensure secure transactions. The platform uses encryption technology and follows industry best practices to safeguard customer data. Additionally, they have clear privacy policies and allow users to manage their privacy settings.

Loyalty Programs and Benefits: Amazon offers various loyalty programs and benefits. The most notable is Amazon Prime, which provides free and fast shipping, access to exclusive deals, streaming services, and more. Prime members also enjoy early access to sales and events, enhancing the overall shopping experience.

Mobile App Experience: Amazon's mobile app provides a seamless shopping experience on the go. The app is well-designed, easy to navigate, and offers all the features available on the website. It allows you to browse, search, and purchase products effortlessly. Push notifications keep you updated on deals and order status, making it convenient to stay connected.

Social Responsibility and Sustainability: Amazon has made efforts towards social responsibility and sustainability. They have initiatives like Amazon Smile, where a portion of eligible purchases is donated to charitable organizations. They also focus on reducing their environmental impact through initiatives like packaging optimization and renewable energy investments.

Overall User Experience and Satisfaction: Overall, Amazon provides an exceptional user experience and high customer satisfaction. The platform's extensive product range, user-friendly website, excellent customer service, competitive pricing, reliable shipping, and customer-centric policies contribute to a positive shopping experience. Whether you're a frequent shopper or occasional buyer, Amazon is a reliable and trusted platform that delivers on its promises.

How to file a complaint about Amazon?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Amazon. Make it specific and clear, such as "Incorrect Item Delivered by Amazon" or "Amazon Prime Membership Unauthorized Renewal".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Mention key areas such as customer service interactions, product quality, delivery issues, or billing discrepancies. Include details of any transactions, order numbers, dates, and communication with Amazon's support. Clearly articulate the nature of the problem, steps you've taken to resolve it, and Amazon's response or lack thereof. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or screenshots that support your claim. Be cautious not to include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect as a resolution from Amazon, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated and justified.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Amazon or other users who may offer advice or share similar experiences.

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