Amazon

Ordered medical alert system July 21, 2022. Received 2 days later. Unit had rechargeable betteries installed in system and they had corroded to system. Contacted Amazon and they said they had to talk to dealer but told refund would be deposited back to my account but never happened. i had numerous chats with customer service reps and was assured my refund was going to happen. on Friday August 19 Amazon texted me and said they were not going to refund my money because i had not responded to their emails which i found none in my box. They had previouly told my daughter in law they did not want the defective unit returned. Amazon farmed this purchase out to dealer, i didn't and I paid Amazon so I feel Amazon cannot cheat me out of my money. Anne Branch @ branchstables @ hotmail.com

I ordered a 2 pack Google nest WiFi router which includes router and 1 point. I received 1 point in a box only. I called and spoke to someone the US, they other a replacement,I received the replacement with same single point, no router in box. I called back again spoke to same people out the US, got to talked with a supervisor, she has a hard time setting up another replacement but got it done, said she put a note in it explaining it should be 2 pack, again I received the 1 point. I called back and got the people out the US, now can't do a replacement and want give a refund. I have to wait 3 days for refund if accept. It was on sale when I order it, I use a gift card along with my card for the order so by time I get that money back, the sale might be over and I have to pay full price. I can't get to speak to no one here in the US to explain that I only keep getting partial order

I ordered a pergola for $2000 on the evening of 7/29/2022. On 7/30/2022 I received a notification from Amazon stating that my package had been delivered. This is a 10x20ft metal pergola that was obviously not possible to have delivered in less than 24 hrs. I checked all around my house and there were no packages in sight(this would be a pretty hard package to miss). I immediately called Amazon and told them what happened. They agreed that was not possible for it to be delivered within 24 hrs and informed me I needed to contact the seller since it was a 3rd party seller, and give them 24hrs to respond. I contacted the seller, got a response to days later saying they are preparing my order for shipment and will have a tracking number to me by the 9th. 9th comes and goes, no tracking #. I call again. Amazon contacts the seller and the seller tells Amazon they will have a tracking # to me by the 12th. 12th comes and goes, no tracking #.(I’ve attached photos of the messages) I open a claim to receive a refund and am told I need to give it 1 week to investigate. 2 days later I call to check on this as it is thousands of dollars I spent on this. The manager I speak with informs me that the claim was closed due to no response from the customer, though he could see that nothing had been sent to me. So he reopened the claim. 2 days later(Today) I call to check on it again and the manager I spoke with escalated the claim for me. 5 hours later I receive an email stating the Amazon A-Z claims dept has fully investigated this claim and have determined that the package was delivered in good condition and the right item was delivered, therefore they will not be able to issue a refund. I’m on the phone with Amazon as I type this. They are submitting a different way to escalation. My next step will be filing a police report. Amazon seems to be all over the place with this and always seem baffled yet unable to help. This is insane, does Amazon vet their sellers? This is 100% a scam and these sellers are fraudulent! PLEASE DO NOT BUY FROM THIS SELLER-UST MART! AMAZON, WHERE IS MY MONEY/PRODUCT? I think this is something worth going to the news outlets about.

A delivery person backed into my lawn, trenching it. Strange thing is there is tons of places to park and turn around, they chose the only place that it could happen to try and turn around. We’d like to be reimbursed for the damages and time to correct it please. We have a video of the person coming in and leaving and pics of the damage that occurred on 8/21/22 at 10:02 am. You apparently hired the USPS as you deliverer

I thought I was buying item from Amazon, turns out its Acexier via Amazon.

Email from Amazon 2 days ago says "if not received by 19Th claim refund"

Contacted Acexier last night they say "wait till 24Th" What does complaints advise? Almost bought Tecsun radio at same time but stopped short, just as well, as this might also involve 3Rd party.

Getting emails wanting me to rate experience, what am I supposed to say?

Even trying to find an email address is time consuming

Back at the end of May 2022 tried to login to my Amazon account on my phone and was taken to the screen to enter the password. Once I did that it sent an OTP to a phone number I have not used in probably 6 years that was apparently added to the two-factor authentication. Called the 800 number (multiple times) and wanted to resolve the matter, but hardly anyone understood what I was saying and had them transfer me to the U.S. call center. Apparently one or all of my answers to security questions were wrong. Gave up until today.

Called once early this morning and got no where. Then called an hour ago hoping for a better outcome, but it may have worsened. Had them transfer me to U.S. suprevisor and he verified my address and email. However, once we got to the security questions I was asked for items in my saved items (can't remember stuff like that from a over year ago) and then of course got dinged by that. Now I am being accused of creating a security breach for calling multiple times.

At the end of my rope trying to recover this account and tired of reps and account specialists telling me to create a new account. Terrible customer service! Need help to fix this problem.

I recently opened my amazon account and

installed money into my amazon gift card balance (just like using the bank service

and then

they closed my amazon account with gift card balance nearly $800

it is literally stealing all of my money in amazon

Can a large company bully their customer

Is this fair?

Where can I report this situation to anyone else?

Thanks!

My Product of the bissel steam cleaner came today in a box that the product fits into no other box- The problem I have is when the box was brought in right as soon as he delivered it- The box REEKS of Marijuna- Possibly give the driver the time he needs in between deliverys so he can get out of his car/truck and smoke it and not have it penetrate though all the packages- No harm to the product but now instead of a box to store it in I will need to find something to store it in...

This has happen to me twice now. Im on ssi, so amazon is stealing from social security which is a federal offnse. Year and half ago I bought 200.00 worth of stuff on amazon. They cancle my order, never sending money back to my credit card. This month they did it again. I bought sever stuff, payment was taken out of my bank acvount, then they cancle my order, no money have gotten back to my bank acvount. I filled complaint with attonery general, amazon bought them off, that's another federal offnse. They have stolen all most 500.00 dollars from me.

This game app offers an in game purchase of a product called a "Golden Ticket" which I purchased. This product provides perks and rewards for 30 days. About 33hours ago I was abruptly blocked from using the Golden Ticket product that I purchased. I contacted the Township's customer support people through a messaging system they offer to inquire about what happened. Their response was that they were conducting a group test of some sort and that I was a member of that group.I recieved no other explanation of why I can't access a product that I had purchased. Or how long I will be denied access to that product. I feel that if a customer purchases a product that customer should expect to be able to use that product.This game app is a free download from your app store. I am receiving no satisfaction from Township's support and I was hoping that you could help me resolve my problem.

They NEVER honor 2 day shipping and blame the carrier. Their response times for customer service between answering you are like 15-20 minutes. They tell you to ask for a refund, and when you do A WEEK AFTER ordering, they want those items that WERE NEVER DELIVERED BY THE CARRIER...MAILED BACK TO THEM. What am I supposed to do mail an EMPTY box or envelope back to them since I NEVER RECEIVED THE ITEMS?

I was a Prime member for awhile. Amazon has my address on file, I have not moved in 15 years. The last four orders were delivered to the wrong address. (Notice I said was a prime member. I won’t pay that much for prime when they can’t get my address right after 15 years when they were doing so well up until then.) And yes Amazon was the delivery people not a third person delivery service.

I ordered a product for $162.22 from Amazon.

Then I returned the item. They issued the refund not to my original payment methid (AMEX), but to the gifcard balance without letting me know.

2 days later I made a rented a movie from Amazon prime video and it turned out that they used the gift card balance to pay for the movie.

I called Amazon today asking to refund the money to the original payment method. They said "since you used $3.99 for your the price video, it can't be transferred to the original payment method" I tired to explain to them that using gift card was not my choice. They basically said "We can't do anything about it. Have a great day! ".

I other words, Amazon is by default keeping our money in their possession and make us spend the refunded money on Amazon.

It's a scam!

I went to post the following review for https://www.amazon.com/dp/B00ASMYU3I?psc=1&ref=ppx_yo2ov_dt_b_product_details. Amazon, decided to censor my review and refused to post it. They say people only want to know about the product, and not the entire process...bull sh**. I want to know the entire experience and I am sure you would too.

Amazon says...

"What's not allowed:

Seller, order, or shipping feedback

We don't allow reviews or questions and answers that focus on:

Sellers and the customer service they provide

Ordering issues and returns

Shipping packaging

Product condition and damage

Shipping cost and speed

Why not? Community content is meant to help customers learn about the product itself, not someone's individual experience ordering it."

I have found that everything boils down to money or power. In this case, I believe, it was money.

They never shipped this battery in a protective shipping box. They shipped it only in its display box. Mind you, this battery has a lot of metal (lead) in it and its very heavy. Everything from Amazon that I have ever received, always comes in its own padded protective shipping medium. None of this damage would have happened if this battery was shipped correctly. This battery was left flopping around inside its box with virtually no protection. I have the pictures and have them available. The battery then sat on my counter top for a few weeks. I then noticed it had leaked a pool of acid off to its right. Unbeknownst to me, I now can see that this battery had internal damage, root cause unknown. I then promptly cleaned up the acid using water and a small amount of baking soda to neutralize the acid. At this point I was hoping that everything would be ok. I came back a few days later to find the counter top had sustained permanent damage. We will now have to replace a counter top costing hundreds of dollars. Looking back, I believe this was the following scenario...Company has a bad battery. Company wants to maximize profits so company sends out defective battery in its display packaging as company knows it is not adequate to protect battery, thus battery and display box will be damaged enough to blame the shipper and company can then file a claim and make its money. Meanwhile, customer gets taken advantage of as he/she is told they do not have to send it back but now might have to pay hazardous waste fees to dispose of it and may even sustain other expenses (in my case, a new counter top). The Shipper is out money...the Customer is out money...and the Company wins $$$! Again, this would have never happened if the battery was shipped in a protective padded shipping box.

Amazon has already seen this review prior to them refusing to list it. As of now, they have not reached out to right their wrong.

Ok let me start from the beginning this issue is recent it’s on going it happen in mid July 2022

My account was blocked so to suspicious activity which I don’t know what the heck I did wrong I just returned a few items I recently ordered for the reason I was unhappy with those items so when I found out my account was blocked I called in on July 23 2022 and spoke to a customer service member they told me that they sent a request to have my account reactivated and that I should be good to go so the next I tried to log back and it was all good I ended up returning a device that I had purchased it wasn’t working anymore and that item was worth $431 upon the return I requested my money to be transferred to my Amazon gift card balance instead of my original payment method the problem Is that the customer service rep forgot to mention that my account would only be open for 72hours so no my account is locked again and my money is stuck inside that account and customer service is refusing to help me they’re like useless no help at all I just want my money to be put back into my original payment method (debit card )

ARGH! Customer service sucks! For some unknown reason my buyers account has been suspended. After over two decades of being a champion of Amazon I don't know what happened... I have probably less than five returns, wrote maybe three reviews and am a prime account user with Prime Video, audible, and music and my account was just suspended out of the blue. This weekend I contacted customer service at least six times and always get the same response "someone will e-mail within 24 hours". First of all it unacceptable that SOMEONE can't resole my issue right away (as most reliable online businesses can), and that NO ONE has contacted me within 24 hours (going on almost three days now). Presently no access to my shopping account, Prime Video and Audible... Am I expected to pay for this service I am not receiving? I am drafting a consumer complaint to the state AG now...

The request for return of the Power Color 6900xt card was through UPS pickup. They came as we were in the car leaving, so UPS waited, we hurried and grabbed the wrong 6900xt box/ new sealed/ and put it in the UPS box, sealed it and UPS driver put a label on it and quickly left. NOW it is in your hands, since June 6th Tracking #1ZY0827926856636531. The problem is we called the next day realizing the wrong Video Card was sent as the return and asked for it to be returned to us. The Customer Service person said they would return it to us as soon as they got it - Then send us the correct card for a full refund no restocking fee will be charged. - BUT it was never sent and we never got it. I called an was told, "Yes, Amazon is liable for the card, once received, so we will find it and return it to you, and if we don't find it we will refund what you paid." We have called many times to resolve this and finally got a nasty "read them the riot act" email, but all the other customer service experiences were supportive, understanding, and tried to help. That is why we buy "Amazon Sold and shipped on Amazon.com.

Now almost two months later, we get an email that says: — "Hello,

As I can check, you believe you returned wrong item instead of coreect item in your return of order #[protected].

We have disposed of this item and can't return it to you. Per Amazon's return policy, Amazon does not store mistakenly sent items, and no compensation is provided for incorrect items sent to Amazon. We're happy to accept the return of the correct item at your earliest convenience. We won't be able to process a refund until we receive the correct merchandise. The return window for PowerColor Red Devil AMD RadeonTM RX 6900 XT Gaming Graphics Card with 16GB GDDR6 Memory, Powered by AMD RDNATM 2, Raytracing, PCI Express 4.0, HDMI 2expires on June 09. You can still return the correct item after the return window, but you may be charged a restocking fee.

For more information, see our return policy:

https://www.amazon.com/gp/help/customer/display.html?nodeId=GKM69DUUYKQWKWX7

Thank you for understanding.

Best regards,

Saba — Help! I have the receipt for the card sent and that is what Amazon owes us for "disposed" card that was supposed to be returned to us.

Thank you,

Casey Reed / Emiliano Reed

I booked two Electric Scooter for Adults on Amazon.ca at the Prime day with the price of 642.94 CAD, and Amazon told me the "Your parcel may be lost

" , then I contact with the customer service, the customer service told me will refund and asked me to booked the third one, the price different will return to me when I received the order, I re-order the third one with the price of CDN$ 861.16. and Amazon refuse me refund the price different . they told me there are no option to refund this price different.

My son published an e-book through them, which started garnishing excellent reviews. Mine (admittedly but deservedly) was one of the first about a month ago. My birthday is this friday, my son ordered my gift from amazon, and they shut down any and all incoming reviews and removed mine because they assumed - without researching or asking - that I was receiving compensation for my review (surprise - none of the other reviewers have - they don't have birthdays now - or he doesn't know them). We have both tried to contact them repeatedly, and they will not respond. Even sent them a scan of my driver's license to verify my birthday. In the meantime, they will not accept anymore reviews for his wonderful book.

This is why your delivery packages never gets to the customer, there left unattended and discarded, the is what I've seen today 7/24/2022 at 4:15pm