Ally Financial review: Leasing buyout issue

While in process of working with Bingham Gill dealership to buy-out my 2020 Jeep Limited X lease from Ally, a representative from Ally cancelled the vehicle plates with Dept of Motor Vehicles in Massachusetts prior to the dealership obtaining new plates. This took place on February 20, 2024.

On February 24th, my wife was pulled over in New Salem MA by a police officer because the plates were cancelled and that she was driving a vehicle with unregistered plates. The Jeep was towed to a lot. I had to drive 75 miles to pick them up and drive home.

On Monday the 26th when Bingham Gill finally had new plates, I had to drive to Natick Ma to pick up the plates, then drive to Athol Ma to pick up the Jeep and pay $258.25 for the tow.

I called Ally on 4 different days getting transferred multiple times with no assistance.

I need to be contacted by someone who can help resolve this issue and reimburse me for costs incurred.

My cell # is [protected]. If I am not contacted in the next day or so, I will take legal actions against Ally.