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Paid my GMC Yukon off on Jan 5. 2011, contacted Ally and asks what happens now, they informed me that my title would be mailed out on the Jan 13. It is now Feb. 3 and i have seen no title yet, i contacted the company and they said they had no answers and would mail me out a lean release form of which i could take to the DMV and get a new title. Answer me this? How for 5 yrs, which is how long ive been paying for the car, no payment notice or reminders or any other corespondence got lost in the mail, i even got a letter saying "congrats on paying your car off a week ago, but when it came time to send my title out there was a problem, and now i have to go stand in line at the DMV and pay for another title out of my own pocket. I think they lost the title when they transfered from GMAC and there just not saying. Thanks alot for the inconvienence.
The complaint has been investigated and resolved to the customer’s satisfaction.
My Dodge has been paid off for five years and alley is still showing a lien on it now I'm trying to get a letter of release they say they can't email it to me they have to mail it took for ever to get someone to talk to looks like after you pay your vehicle off they just forget you
Same exact problem here in Baltimore, MD. Paid off vehicle in June 2021 and ALLY said they would mail everything. Flash forward to September, nothing in the mail. Took vehicle for trade in to dealership I purchased car at and upon them checking pay off amount to validate when they called ALLY things checked ok until it was time to submit lien release. Now we are at November 1 and no paperwork yet? Even though after many calls they said they would mail and fax paperwork?
I'm having the same problem. Can a lawyer look at this and see if there is a class action potential here?
same problem! I paid off my 2014 Chevy Volt in June of 2018...I have called 3 times to get my title! It is 9/17/19...still no title!. ...I am promised that it is being mailed and never shows. Then one of the agents told me that since my car was totaled that the insurance paid off my car! OMG! My car was not totaled. I was in an accident and it had body repair, which the insurance paid for...but not TOTALED! The customer service agents were pleasant but so far NOT helpful!
Update...
Due to all the calls that i made and mis-information given. The lady yesterday told me to wait a few more days the mail could have been delayed. Which is what i was asking them for 3 days in a row and they kept saying there is nothing they can do, i should of received it already.
Car paid off early Sept. Just got the title today about 3 1/2 weeks later. I'm so happy, i did speak to my attorney about this also. There is no law in my state for it to be mailed certified or with tracking. When i went with the letter they sent to get the title there was a fee of $95 i had to pay. I refused, my attorney was going to handle that for me, but now they don't have to. Thank God!
Thank you Ally for coming through! I am now a very happy customer!
Same here, i paid off my Ally loan, and they said they sent the title, 3 weeks later, still no title, they claim they mailed it. I asked for proof that they mailed it, they have none. They didn't bother to send it priority with tracking, so how do i know you mailed it. I received a check in the mail for .28cents for over payment. But no title... Really!
After calling several times, they uploaded a bogus letter, saying they have no interest in the vehicle... hummm really!
Letter does not say release of lien nor does it say Paid in Full.
I am referring this matter to my attorney, i have no time or patience to play games, they did not have to get a letter or go to the DMV for their payment.
I PAID OFF (1YR. EARLY) IN FEBUARY 2018; MY CADI (2013-CTS) ;@ WHICH TIME, MOVED FROM CALIFORNIA TO TEXAS, & REGISTERED IT (W/TX. PLATES) .HERE WE ARE IN JULY AND STILL GOING ROUND, AND ROUND TO NO AVAIL WITH ALLY, AND SACRAMENTO "DMV" FOR MY TITLE .. IT'S BEEN HELL ! SACRAMENTO HAS NOT RECIEVED ANYTHING FROM ALLY ;WHICH, WHEN THEY (SAC, DMV)WILL ISSUE A TITLE TO ME ;WHICH INTURN I 'VE GOT TO SEND TO AUSTIN, TX. INORDER TO REISSUE ME A NEW UPDATED VALID TITLE ! FOR NOW I'M BETWEEN A ROCK, & A HARD PLACE ! ALLY SAID THEY SENT IT, AND SAC. DMV SAYS THEY HAVEN'T RECIEVED THE LEAN RELEASE ! LATEST CONVERSATION WITH ALLY WAS THAT I WOULD BE SENT A (PAID IN FULL :LEAN RELEASE BY MAIL) & TO WALK INTO ANY CALIFORNIA DMV WITH IT; AND IT WOULD BE ALL TAKEN CARE OF ! YEA! SURE! I'M 14, 000 MILES TO CALIFORNIA /WITH NO TRAFFIC ! "LORD"!:..., GIVE ME PATIENCE ! CAUSE IF YOU GIVE ME STRENGHT..., I'M GONNA NEED BAIL MONEY !
Having same problem now! HELP!
I paid my SOLD vehicle off 10 days ago, still no title. They told me it was not mailed and then it wasn't mailed. So now I don't know what to do. The buyer is PISSED and is now threating to get an attorney and get her money back from me. Well, good luck because Ally has the money!
I am freaking out and have spent over 5 hours on the phone with Ally and keep getting put on hold and told lies.
My vehicle has been paid off for 3yrs... I still have no paper work on it. I would love to have a title stating its all mine. After 3yrs of calling & getting the "It was mailed out" excuse... I figured I'd let it go & my daughter can handle it when trying to close out my Estate once I'm DEAD... That's what it feels like it's come to at this point.
Queue the theme music, because the same thing happened to me! They show my check paying off my loan on July 12, it's now July 30th and still no title. I've called twice and they claim it was mailed to me onJuly 22nd. B/S...I could have taken a Greyhound bus to their office and back in a week... The post office would have delivered it if it had been mailed on the 22nd. I'm really disappointed in this bank.
the same thing happened to me! Im still waiting for that form...
My husband and I have had the same thing happen to us. We paid our GMC Jimmy off in January 2011. Pay off was actually early. Ally told us that our Title was mailed on Jan. 19, 2011 and we have received nothing. Alley has told us that they can send us a title/release letter or wait 30 days and they will file the lost title. Wondering how many others this is happening to?