The complaint has been investigated and
resolved to the customer's satisfactionResolved Alltel — e-billing + no paper trail = phantom charges + no recourse
resolved to the customer's satisfaction
I have been an Alltel customer for years. I just renewed my contract in August of 2017. In January of 2017, I received a bill for $234. The cost of my monthly contract was $67 - $72. They stated that not only did I "go over", but that I had only been paying a past due amount since summer of 08, stating that I never paid my July 08 bill.
I went 12 rounds with Alltel, insisting that 1) if I hadn't paid my July bill a) my service would have been discontinued in August or b) I would not have been able to renew my contract in August and 2) that I always paid what was indicated in the TOTAL DUE column on my E-bills and there was never a past due amount indicated. Long story short... I didn't have anything on paper to show the "TOTAL DUE" amounts and, therefore, had to pay the $234 bill.
Fast forward to today. My bill is ready. I log on to view my total due, expecting to see my normal $65 - $72 due. Instead, "TOTAL DUE" = $318!!! WHAT?!
Now a CS rep from Alltel is insisting that I went 569 minutes over (not possible) and that I made over 10 calls to my father over the last month, some of which were over 1.5 hours (DEFINITELY not possible).
They're going to "send me a paper bill" immediately" and I can review the charges. I said that I would get the statements from my father's carrier, as well to prove that we talk 2x per month for about 20 to 30 minutes. She said that Alltel won't accept that as proof that I didn't make the calls. I asked her what would. Her response?! That I "actually didn't make them". How am I supposed to do THAT if I can't submit the phone records of the number I allegedly called?
In other words, what Alltel makes up is as good as the Gospel and we just have to live with it.
Needless to say that I'm filing a complaint with the BBB and there is NO way I'm paying their FRAUDULENT bill (especially for the second time in 2 months), even if I have to go to court to prove its fraudlence and absurdity!