Allstate Insurance Company / failure to pay for damages

United States Review updated:

My Allstate claim number is [protected]. My car was hit in a parking lot by one of your policyholders back in March, 2019. The damage was minor, but the work cost over $1, 200.00 to fix. The car received a broken wheel bearing to the LR tire. The repair people somehow fixed the LR damage to the car, but did not fix the wheel bearing. They referred me back to the agent in charge of the case---Francisco (phone number [protected]); he never called me back. He did state to the repair shop the car was "too old" and they would not repair the wheel bearing damage. The car (2007 Lincoln MKX) got old because I took care of it! The wheel bearing was broken by the accident which you agreed to pay for. The cost for this repair was $450.00. In addition, you agreed to pay for my care rental while the car got repaired. I just received my credit card statement that I was charged by Enterprise ($236.00) for the rental. What is going on? I do not want to pursue this matter any further, but your best advertising is not the nonsense commercials you make but the customer! I do not want to relay to others that you do not fulfill your promises. Please provide an explanation to me, since Franciso has not. I appreciate your attention to this matter. I can be reached at [protected]. MY name is Stan Stojkovic

May 16, 2019
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  • Ke
      May 22, 2019

    My husband and I are going through (almost) the same thing!!

    0 Votes

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