Allstate Insurance

Re policy 978180328 I and my insurance broker (Mr Cliff Travers 516 798 3131) have been getting the run around in trying to obtain a refund. My agent sent them the proff of insurance twice and I sent them a copy of my new insurance card to Mr Chase at the Allstate office at 230-12 Merrick Blvd. I asked for a payment history and I received a form with numbers with credit and minus's and could not make any sense with it. I received a email from Allstate stating that I would be getting a refund but all I have received is a credit of 588.24 to my bank account which is short of my full refund. I have had Allstate auto and home policies before for my primary and my summer homes and I feel that all these steps are unnecessary and very disappointing!