Allstate Insurance

To Corporate Officials of Allstate Insurance Company
Cc: Kimberly Butler, Jaccola Deal, Carmellia Clark, Aroyo Phillips, and James Mueller

Claim Number: [protected]

Complaint:

I was very happy to speak with Corporate today in regards to this claim and the urgency on them to try to get this matter resolved. However, I must follow up with a response that needs to be heard by Corporate and should be handled internally. This claim has made Allstate Insurance legitimate business interest put on the forefront of a Virginia Bureau of Insurance complaint and also hurts the integrity of the business that its employees are expected to adhere to. On June 27, 2018, Mr. Pham was driving Tinh Le vehicle which is insured by Allstate and turned into my lane and caused an accident off of Volvo Parkway and Progressive Drive near its intesection. Initially Ms. Phillips denied liability on behalf of your insured. AFter numerous phone calls and discussions surrounding the police report. Jaccola Deal, which is Ms. Phillips supervisor, took the bold move of overturning Ms. Phillips decision and ruled that liability was clearly against their insured and that they would be resolving the claim. Allstate reimbursed my insurance company USAA for the property damage to my wife vehicle. Also agreed upon was 475 for pain and suffering. Also reasonable costs of my hospital visit which had to be reviewed for payment. Ms. Deal made several different deadlines on when she anticipated the claim to be resolved. The phone call of the oral and written settlement agreement can be heard by click this link of the entire phone call. The phone calls was also uploaded to the Virginia Bureau of Insurance website and also sent to Carmellia Clark, the SIU invesigator assigned to investigate the claim. The second phone call with Jacolla deal finishing up details of the settlement agreement before signing the release. Click link to hear call https://youtu.be/tYCkCYTGvtw
Posted By: Submitter Posted On: 08-20-2018
Liability and Settlement phone call. It is two calls. The first call ended abruptly and the second phone call discussing all aspects of the settlement. This is the beginning of first phone call is attached to this youtube link https://youtu.be/FLbCLeJv3gs

Oral Contracts in the Commonwealth of Virginia. ... In the Commonwealth of Virginia, oral contracts are enforceable unless they conflict with the Virginia Statue of Frauds. Oral contracts are valid, lawfully-binding contracts, but they can be difficult to prove- especially when there is a dispute. An oral contract is a spoken agreement between two or more individuals that includes an offer, an acceptance, and consideration represented by the exchange of money, property, or the promise to do something or refrain from doing something. In the Commonwealth of Virginia, oral contracts are enforceable unless they conflict with the Virginia Statue of Frauds. Oral contracts are valid, lawfully-binding contracts, but they can be difficult to prove- especially when there is a dispute. Any and all documentation related to an oral contract must be preserved to have some tangible evidence of the contract existing. Even something as simple as a sticky note stating a monetary transaction or meeting related to the agreement can provide tangible evidence. Merle Rutledge has provided Allstate with the tangible evidence in the way of a phone call of the terms and conditions of the settlement agreement.

Carmellia Clark knowingly, wrecklessly, and with gross negligence decided to breach the settlement agreement that had been signed and money turned over in exchange to the terms of that agreement by Jaccola Deal. Carmellia Clark is probably the worse representative that lacks any kind of integrity to allow to continue to be your SIU investigator. No investigator would put their own wants before the legitimate interest of her employer which is Allstate. She has no business working in any insurance industry and her actions during this claim can be used against her in any future legal proceedings that she may take part in. It also shows that Allstate should review any files that she is currently investigating and reassign them to seasoned investigator that has a ethical backbone and doesnt put their insured and policy holders, to include Allstate Business interest in peril. She is not fit for her employment through allstate because of her actions in this claim. She lacks the common sense to know, what a kindergarterner would know, that once you entered into a settlement agreement then you are held by those terms and any breach can lead to catastrophic consequences for your insured because of her actions. It also puts Allstate in an unfavorable light with all those that they swore to potect by opening them up and exposing a 100 percent bad faith claim, unfair claims settlement violations, breachof contract, material misrepresentations, and more. She also can not look law enforcement that she works with in the face knowing that she took an insured with the only interest in not being held accountable word over a police officer. I should also note that thepolice officer JT Bigelow gave a recorded statement which lead to Jaccola Deal overturning her decision.

Moreover, Carmellia Clark would give me a call on 8/20/2018 which showed her complete lack of care at all for her actions. By the time your corporate officials listen to this call, I am sure your mouths would drop at the wreckless handling of this claim and even Mr. Rutledge reminded her that it was a signed settlement agreement that Allstate would be breaching. Her response to that you can hear for yourself as follow through this youtube link. The denial call by SIU Allstate investigator Carmellia Clark youtube link is as follow https://youtu.be/H0NoFAvkxYQ . As you listen to this call and given the information that I provided in the previous e-mail. Do you think she should really keep her job after that and her response to the denial was that she reinvestigated an already settled claim. She makes nomention of any fraud done by Mr. Rutledge. She also says she came up with her decision over a dedicated police oficer in Chesapeake, Va because your insured was adamant that both parties was changing lanes. However, the police report says differently.

Furthermore, I understand Ms. Phillips may have not liked having her decision overturned. In my opinion, she went behind Ms. Deal back and gave the file to Carmellia Clark to figure out a way to deny the claim. Even though Ms. Phillips had knowledge that the claim had already been setled and the terms and conditions of that settlement had already been entered into. Now this leaves your insured having to pay the additional expense on a completely unwarranted SIU investigation and now the policy holder and Allstate face a 100 percent certain breach of contract and other causes of actions over Ms. Clark and Ms. Phillips actions. If you listen to the recorded calls while Ms. Phillips was handling the claim. She was denying the claim before even letting Jaccola Deal know about her decision. Each time talking to Jaccola Deal after getting a denial from Ms. Phillips of the claim while it was still being reviewed. Ms Deal was alerted to the denial calls by Mr. Rutledge and had to reiterate to Merle Rutledge that she had not made a decision on the claim as of yet and to stay patient. If you would like to hear how Ms. Phillip denied the claim after it had been reviewed by Jesse Mueller and he was compelled enough to send the claim back for review on the reasons for denial and thats when Jaccola Deal took over. Please note Jaccola Deal is in possession of those calls by Ms. Phillips and it was attached to the claim file just like the ones I inserted into this letter.

I use to be a customer of Allstate and my mother still is. We have always gotten very professional services and even when past SIU investigators that had integrity like Matt Otis and others that would not make such a mistake. We felt we was in good hands and the reason for accepting or denying a claim was based off coverages and not fraud. Also Ms Phillip failed to return my calls or emails and even Ms. Deal and Ms. Butler can corroberate that I complain constantly about Phillips not responding even after the claim was settled by Jaccola Deal. Jaccola Deal should have never kept the file in Phillips hands after she was made aware by Mr. Rutledge of the complaints and faiure to communicate with him about the proper status of the claim after liability had been decided and a settlement had been reached.

Kimberly Butler has always been professional with me and was my main point of contact after the settlement had been signed and was fulfilling the terms of the agreement. She is a true professional.

James Mueller has always shown me respect, courtesy, and showed the dedication that Allstate needs in its representation with fair and unbias claims handling.

Jaccola Deal has my respect. However, if she knew about the ethics violations and the breach of the settlement agreement and did notspeak up then she should be held accoutable as well. She is a Supervisor and has a duty to make sure Allstate business interests are held above her own personal interest. This situation on her responsibilit is left to your internal channels.

Carmellia Clark should be fired, retrained, and any files she is handling should be turned over to be reviewed by someone else. She has no business in insurance as an investigator or a claims adjuster. There is no excuse after listening to that phone call on why she still has a job.

Carmellia Clark supervisor was also aware of Carellia Clark and her handling of the claim. If she lacked the common sense to stop the violations and putting Allstate in legal jeopardy along with their own policy holder then she does not need to be in any leadership position and should be demoted immediately. There needs to be an example set that such conduct will not be tolerated. Insurance fraud occurs when an insurance company, agent, adjuster like the allegations listed against particular Allstate employees, or consumer commits a deliberate deception in order to obtain an illegitimate gain. It can occur during the process of buying, using, selling or underwriting insurance. Insurance fraud may fall into different categories from individuals committing fraud against consumers to individuals committing fraud against insurance companies. Insurance fraud, estimated at over a hundred billion dollars per year, not only imposes costs on insurance companies and threatens their competitiveness and future viability, but it is also financially damaging to consumers and detrimental to the economy and society as a whole.

Aroyolla Phillips went behind her supervisor back and lead this retaliatory investigation and conspired with Carmellia Clark to start an investigation in which the claim was settled and no fraud was alleged or had occured in the resolution of this above captioned claim. Her breaking chain of command should not be tolerated. It was disrespectful to all parties involved in this matter.

However, Virginia Codes § 64.2-709. Nonjudicial settlement agreements.and § 8.01-576.11. Effect of written settlement agreement.
If the parties reach a settlement and execute a written agreement disposing of the dispute, the agreement is enforceable in the same manner as any other written contract. Upon request of all parties and consistent with law and public policy, the court shall incorporate the written agreement into the terms of its final decree disposing of a case.

Even further a friend in Richmond that is a lawyer has a website dedicated to written and oral agreements and how they can be enforced as follow. CONTRACT LAW: WHAT IS THE STATUTE OF FRAUDS IN VIRGINIA?
The Statute of Frauds in Virginia is quite simply a provision to identify specific instances where a written contract is required. In other words, the Virginia legislature has determined that an oral agreement will not be enforceable in certain instances. Virginia is not unique in this regard. The purpose of the statute of frauds is "…to prevent the setting up of pretended agreements and then supporting them by perjury." Reynolds v. Dixon, 187 Va. 101, 46 S.E.2d 6 (1948).

WRITTEN VS. VERBAL CONTRACTS
There are situations where a written contract is not necessary, it may be recommended, but it is not required to be enforceable in a Virginia court. For example, let's say your lawnmower breaks down, and you don't have the money to purchase a new one. You make an offer to your neighbor: if he lets you borrow his lawnmower to mow your lawn, you will also mow his lawn until you are able to get a new one. There does not need to be a contract in place for this to be enforceable, but some evidence of the agreement would be helpful - even a post-it note. Breach of contract is very hard to prove in court without documentation. If you are not sure the agreement would be upheld, then first, reconsider whether you want to make it, and second write the agreement down and make sure both parties sign.

The Statute of Frauds sets forth that certain agreements must be in writing; otherwise they will not be enforceable. A few examples include but are not limited to any real estate purchase; a real estate lease if it will last longer than one year; any agreement that is not to be performed within a year; any agreement that promises to answer for the debt, default or damages of another; any agreement made upon consideration of marriage. Here is an example of an unenforceable agreement: your father verbally promised to give you the family vacation home if you were able to finish college with a specific grade point average. You worked hard to achieve and exceed this goal, but upon graduation, your father retracts his promise. The agreement is not enforceable without a contract because it is a real estate transaction. Again, if you have doubts about the validity of an agreement, first reconsider your position, and if you move forward, make a formal agreement that is signed and dated by both parties.

BUSINESS CONTRACTS
There are additional requirements in terms of business transactions, as noted in Virginia Code § 8.2-201. A contract for the sale of goods worth $500.00 or more is not enforceable without a written agreement that has been signed by the party against whom enforcement is sought. There are some instances when a contract will be upheld without a written contract; however, the opposing party must, first, admit that there was a contract, and, second, provide the quantity of goods contracted. A written agreement is always the more reliable option.

IS THIS CONTRACT ENFORCEABLE IN VIRGINIA?
If in doubt, write it out. A written agreement is not necessarily a lengthy document describing every minutia of an agreement. An enforceable contract may very well have both written and unwritten terms. Please contact our office if you are questioning the validity of a contract to which you are currently committed; furthermore, if you are intending to enter an agreement, contact our office to help you create a contract that will thoroughly protect your interests.

Business Law | Richmond, Virginia Breach of Contract Attorney | Ryan C. Young

In conclusion, Allstate corporate is doing the right thing so far and should make sure its known for honoring the terms of settlement agreements and to do the right thing in resolving this matter. I am so sorry that your representation and employees created a mess for the claimant, the policy holder, and the legitimate business interest of the company. As I run for office, issues like this complaint will get my attention to make sure others are not done the same way. We expect all parties to uphold their end of the agreement. Without this verbal and written agreement that I have tangible evidence to prove. I feel sorry for those that dont and refuse the technology to record their conversations. To Allstate Corporate show us that we are truly in good hands and fulfill its obligations once again.

Thank you for your time and reading this letter Allstate corporate,

Merle T. Rutledge Jr
5999 Riviera Arch
Virginia Beach, Va 23464

stefanie lawrence claim# [protected]
I have had a horrible experience with allstate in alabama. not been in good hands. employees been rude & not been caring at all! mainly calessa small in birmingham, alabama office.
name: stefanie lawrence
claim# [protected]
subject; last plea before I move on with my attorney who has agreed to take on my case all this is over $2, 700 and I want this nightmare to be over! but not gonna settle without my dentures paid!
im not insured with allstate but my mom, stepdad &I was in car wreck 8-3-17 driver at fault was insured with allstate &they gave us hell since day 1. my moms buick lacrosse was totaled & they took their time getting her a rental & tried to put her in hyundai small compact car which was not equivalent to hers. we explained they were both 6' & couldn't fit in small car but still insisted so they could save money! then we were basically called a liar on more than one occasion by the rude adjuster! it was bad wreck &my dentures got broke, I told adjuster right away she had it down on the claim. then about year later she tells me she doesn't have any way to prove they were broke because there wasn't any damage to my mouth on hospital report. I told her breaking dentures & real teeth is totally different, your not going to have swelling &bleeding like you do with teeth. I even offered to mail her my broke dentures! then my stepdad passed away 12-23-17 so allstate denied paying his hospital bills from the wreck! are you kidding me? like we got enough to deal with to have to worry about that but of course she showed no sympathy or compassion! my mom is 76 & got so upset & stressed the way calessa small talkied to her & treated her & we're pretty sure that is what caused my mom to have a stroke months after the wreck! also my stepdad got a brain pleed of wreck something else were pretty sure moved his death up closer! list goes on! it has been a nightmare dealing with allstate! definitely not in good hands! so we're really to close this chapter in our life if allstate agrees to pay me not just the $1, 400 they offered me for time & suffering but also pays me to replace my dentures for $2, 700. I will wait to see if I hear back from someone from allstate before I move ahead with my attorney not calessa small. i've already told her supervisor I did not wont to deal with her any longer yet she still was the one to keep contacting me! i'd rather be contacted by email.
thank you,
stefanie lawrence
[protected]@gmail.com
phone# [protected]

Antoinette Banks
Policy # [protected]
Claim # [protected]

I initially switched to Allstate in 2017 through an agent in Chicago, Illinois (The Jack Hallberg Sr., Agency - Chicago, Illinois) to mirror my previous insurance policy. (Full coverage, uninsured/underinsured motorists, $500 deductible, medical insurance coverage for driver, rental reimbursement and to remove roadside assistance.) - this was not done.

On June 29, 2018 I was broadsided by a driver on 10th NW & Spring Street NW in Atlanta, Georgia. The individual accessed the damage and fled the scene. I called 911 for the police to file a report and then contacted Allstate. Explained that the intersection has cameras. The adjuster should request the footage. I spoke with Cornelius Hopper later that day and explained the same to Mr. Hopper.

On June 30th I called the Atlanta Police Dept. (APD) and requested the footage. The officer that answered the phone advised that the only way the footage can be obtained is through an attorney or the insurance company. I called Mr. Hopper back and provided this information.

On June 30th I wrote to Domino's Pizza and to Chevron Gas Station requesting footage from their cameras for that day and timeframe. Chevron replied that they would review the cameras from their pumps, but neve4r returned my call. I gave this same information to Mr. Hopper as well.

On or about July 15th Mr. Hopper called and asked if I could go to APD and retrieve the police report. Mr. Hopper advised that there had been a breach of the APD system and they were slow with responding to police report requests. I traveled to the CNN Center Zone 5 of the APD to request my report. The officer at the window stated the officer who took my report had completed it, but had not filed it. This day, the officer who took my report (G. Carmona Jr.) was off that day and could not been reached to question why it had not been filed. I called Mr. Hopper back to advise him of the delay and to give him the number provided to me for the Records Request Dept. for him to request the camera footage.

On July 24th I contacted APD Zone 5 and checked the status of the police report. I was advised the report would be available within a day or so. I emailed Mr. Hopper to this fact and received a phone call from him a little while later. Mr. Hopper advised he did in fact have the police report and it specified that this accident was indeed a hit and run. Mr. Hopper then advised that since my policy did not have uninsured property damage that I would have to pay the $1000.00 deductible. Mr. Hopper did state to me during a previous call that my deductible was $1000.00. At this point, I was VERY agitated because this was yet again another issue of my policy that the Hallberg Agency failed to add onto my policy. (Hallberg failed to respond to emails, text messages or phone calls.)

I ended my phone call with Mr. Hopper and called another Allstate agency in Calumet City, Illinois and requested my policy be revised. (The Louis Dodd Agency). I spoke with Ms. Earnestine add rental reimbursement and medical coverage for the driver. I then requested the uninsured property damage be added. Ms. Earnestine advised that I needed to speak with Mr. Dodd. Mr. Dodd stated that Illinois does not add that coverage when you have full coverage insurance and provided an email with same. He advised that Mr. Hopper had given me erroneous information to this.

On July 30th I went to the Georgia Dept. of Public Safety building located in Atlanta, Georgia to submit a request for the camera footage of the accident. I was still trying to get the license plate information of the individual who ran into me and fled the scene. The request was returned to me via email stating APD / Dept. of Public Safety was unable to provide this footage because footage is only available for 14 days. After 14 days the footage is recorded over.

On July 30th I sent a series of angry tweets out on Twitter and an email to Mr. Hopper stating my disdain for the way my claim was handled and the lack of enthusiasm to assist me in locating the individual that hit my vehicle. I believed that I had been wronged yet again by the agency that was supposed to have my best interest at heart. I received a tweet back from Allstate Cares that requested all my information to look into my concerns and provide a resolution. I responded to Allstate Cares via Twitter with everything listed in this letter. I failed to get a response until August 1st, where the tweet stated someone would respond to me and that it had been routed to the correct department to complete and resolve.

On August 2nd, I receive a phone call from the adjuster, Mr. Hopper. He replied to me with I am responding to your complaint on social media. I am calling to ensure you that everything was done correctly and in a timely manner…..at this point I interrupted Mr. Hopper to explain that how does Allstate resolve an issue with having the VERY PERSON that the issue is regarding to call and "resolve" it. That is inappropriate. I ended the call.

I do not understand how Allstate thought this was the correct way to fix an issue that stemmed from the very person that help facilitate the problem. I feel disrespected and disregarded! This behavior that I have experienced from Allstate has been disconcerting to say the least. I would like an apology as well as my vehicle repaired without me having to pay the $1000.00 deductible, as well as monies for my suffering. I have been fighting to find the individual who hit my vehicle and fled the scene.

If my wishes cannot be met via this complaint, I have no choice then to enlist the assistance of a licensed attorney and file a civil lawsuit against Allstate for their egregious handling of my claim.

Sincerely,
Antoinette Banks

We were led to believe that we were insured. In the meantime, I called the 1800 number Allstate Back Office, on Aug 3rd, faxed my DMV Suspension letter to them, and a Customer Service assured me the proof of insurance letter was sent to NY DMV and would post in 24-72 hours, that was last Friday. This Customer Service Agent in Idaho made a mistake too by telling me we were in the clear and there is nothing more to do on our end. It seemed we were in the clear.

This morning, we double checked with NY DMV and our car has been suspended.

This is very surprising that no one caught this in the local office, or in the Corporate office. The Call Center Agent in North Carolina said we can't be insured in NY with an IL policy. This was the 1st we have heard of such conflict, and many contacts with your office and the Corporate office.

We lease the car through a dealer in NY and need the car to be registered in NY unfortunately. How did this slip through so many cracks?

Today, we canceled the policy with someone out of a North Carolina based call center and only received a partial refund, which is not accurate since were never covered. . I want Allstate to pay for the full amount since this was 100% Allstate's mistake. Please send us a check.

The time wasted uncovering Allstate's mistake and the stress caused by this huge mistake can never be reimbursed.

The incident occurred on 7/14/2018 and it was sewer back-up. I contacted claims department on Sunday 7/16/18 because the bathroom had flooded from the toliet and shower backing up. I wasn't aware this damage could be reported since it had been happening for over a year now. I was speaking with a friend who works for insurance group and she stated I should have filed a claim. So that is what I did and on Monday, 7/17/18 I was in contact with Shay Harris who informed me she would be sending someone out to look at the damages. The vendor did come out and inspected the damages and then sent the pictures to Shay. I wasn't happy that I was told the shower wouldn't be covered because the vendor and Shay agreed they couldn't tell how long the damage had occurred. As I stated this wasn't the first time the back-up in the shower occurred but she still insisted it wouldn't be covered. We had to tear out the tile in the shower because of this but still was told she wouldn't cover the damage. Therefore, she said the only thing she would cover was the floor in the bathroom, very disappointing! Then another day I had another guy come out to the house to inspect and then again another guy came on Saturday to do an estimate with someone else. I did let the guy know we would be out of town the following week and wouldn't be available for them to get in to do work. So the week of 7/23/18 we were on vacation and apparently someone came to the home but we weren't there. So because he told ProClean we weren't home Shay decided to mark the claim closed. I didn't know the claim was closed until I hadn't heard from anyone and looked at my account to learn this information. I called my agent and was told Shay informed them she tried calling and left messages and so did the vendor. I didn't receive any messages from Shay or the vendor! So then Shay left a message stating I was to call ProClean myself to schedule something, excuse me but that is her job to reach out to the vendor. So then I spoke with my agent again and he said she should be contacting them. Well another few days go by and still nothing! So on Friday, 8/3/18 I called customer service and asked for a new adjuster to handle my claim because I was very, very disappointed in this lack of communication! I was informed her boss Tony would be calling me and he never did nor did he get me a new adjuster! I called again on Tuesday, 8/8/18 and was informed that Shay told my agent's assistant that I needed to call ProClean myself and her boss would be calling me that day. Well it is now Thursday, 8/9/18 and still no call from Tony and no follow-up from a new adjuster! I am so upset with Allstate that I want to cancel our policies with them! Very disappointing they have people working for them who care nothing about the satisfaction of their customers. My clain # is [protected] and all I'm asking is for someone to reach out to me and help me with my damages!

Allstate Claim Number: [protected], Registered on: March 3, 2018. Because of "Windstorm and Hail" on March 2, 2018 has damaged my roof.
After the contractor completed the work and submitted the cost for the additional work (Depreciate work), the contractor was told by AllState that the company will NOT pay for the "Coating" which is required in Montgomery county before putting any roof shingles. The cost of the "Coating" is $2, 462.00, which I have paid from pocket in addition to my delectable.
I spoke with Mr. Brian McCoy the local representative, he told me that since this is new requirement in Montgomery county, and this option was not added to my policy, Allstate will not pay. However, he agreed that the contractor can loose their license. But Allstate will not pay.
I am extremely upset that way Allstate has put me in a situation which cost me about twenty five hundred dollars.

When I arrived my parked car, a Jeep parked very close to my Lexus. I immediately took several photos. When I reversed my car very slowly to check the damage, I heard cracking sound. Since there was a damage to my car, I waited for Jeep driver to show up. When Jeep driver showed up, she gave me her license and Allstate insurance to file a claim.

When I filed a claim, Jeep driver lied and denied all claims. Allstate defends insured and required WITNESS although photos are very obvious.

Will be great if someone can give me an advice for next step.

On the 7/14/18 i call the call center to stop the automatic payment and told the CSR, that I would calling in the payment on Friday the 20th . Well your CSR did not do her job and the auto payment went through on the 19th. On the 20th i called in and made the payment with my branch office. Both payments of $247.07 came out on the following Monday 23rd. On the 26th I checked my bank account my account is in over graft!? Called Allstate and CSR put in for a reversal and she gave me the fax # to send my bank statements as proof. did this on the 07/27/18. i was told that it would take 24 hours and it would go back on my debit card. On 7/27/18 call again ans CSR said it will be there on Monday. On Monday i found out that nothing had been done about getting the reversal. I have been told 24, then 48 and not on the 8/1/2018 still nothing. I should have never switch from GEICO! and i will be switching to another company ASAP . A your Branch sucks as well. I have been lied to put off and now that i have asked to speak to a manager no one is calling me back. I will tell every one I know to never switch to allstate!

Just dropped 5 policies with Allstate because an underwriter did not like the picture of my home's roof due to some mismatched color shingles from a repair. Had it inspected and certified by both a contractor and architect and they rejected that, as well, indicating it had to be "fixed." Not sure why or how they wanted me to fix something that was already fixed, and the agent was too incompetent to formulate proper sentences to explain what they wanted. Mind you, this repair was in place when we first switched to Allstate and they said nothing, now that we changed it to a rental property they reinspected it (which is questionable to begin with) and decided they now are not OK with it. Anyway, switched, good riddance.

Why are you ignoring this unfinished claim ? [protected]
I had an appt with Moonmotorsports Rogers Mn., A goldwing dealer over a month ago and had to cancel, as your not responding. The fork seals are leaking oil over the front of the bike and front brakes,
The service Mgr. At Honda dealer said since it didn't leak before the accident they would relate this problem to that. Tim Shirley at Allstate said to inform claims We are in Mn. with our GL1800. He said 5 weeks ago an adjuster would work with Moone mtrs.Now Tim hasn't answered my calls or returned my messages.
I'm should consult with the Mn. Atty Gen office, scam report online and better business complaint if you don't finish this small problem.
Lew

--- Original message ---
Subject: Do you approve of this ?
From: lewHeur
To:
Date: Thursday, 28/06/2018 11:29 AM

I went through hell getting something fixed in Fl. and lost VaCa riding dealing with adjusters, Im feeling sick again about this ..Whats your procedure ? We have an appt july 11th 9 AM
WIll you cover seals and bushings in the front forks and a checkout by earl Moon ?
The estimate is about $450 + the headlight wiring wasn't done per Honda, Its not wired right.

Allstate Claims, Earl Moon and service mgr. Brian.
Tim Shirley at Allstate said to inform claims We are in Mn. with our GL1800.
I have a claim to Allstate Ins co. Your insured man hitting my parked GL1800 in the parking lot in Fl.
per Allstate claims man in Fl. 6-24-18 claim is open for unfinished problems, Tim Shirley in Fl.

Hi, my name is yana naumova dob 11/25/1985 I had allstate since 01/28/10and I termineatted on 02/21/18 beacuse I was moving to different sate. My policy number is :[protected]
I had a new insuarnce since 02/21/18 in new jersey. So I am looking for help because my termination date is incorrect and I called several times to allstate and nobody can help me. Please contact me asasp [protected]
Best regards yana naumova

I am submitting this complaint, because at the present time I feel like that I am not in good hands with Allstate. I thought that your insurance company was suppose to protect you in case of and accident. I was involved in a three car accident and the driver that cause the accident did not have insurance so therefore I had to use my insurance because drive that caused the accident did not have insurance. I am asking what would you do in this situation? Looks like I will be lookin for insurance with some other insurance company since I am not being protected by Allstate insurance company. It is really said for me and my wife to be treated this way after being with Allstate all these years. So ask you are reall in good hands with Allstate Insurance like the commercial says?

Horace Mayberry

I was recently involved in a fender bender with an Allstate policy holder, who was at fault. Due to a bent wheel my car was undrivable. It took Allstate 16 days to authorize the repair of my vehicle and authorize a rental car. Since Allstate would not authorize a rental car for 16 days, my auto insurance company helped me to secure a rental car until Allstate accepted responsibility and took over the rental car payments. Prior to renting a car, I called Allstate to inquire how much per day they would allow and was told " we can't give out that information". I then proceeded to rent a car for the amount allowed by my auto insurance. Today I learn that Allstate will only pay $23.50 per day and they are holding me responsible for the difference between what my insurance paid and their rate of $23.50 per day for the 16 day period that I have already had the rental car. I also have to trade in the current rental car for one that Allstate authorizes.
It should not take Allstate 16 days for a claim to be authorized, not supply the information I needed to secure a rental car and then hold me responsible for that lack of information. This entire process of dealing with Allstate has been unnecessarily difficult. Not once, when I called and left a message, has the insurance adjuster returned my phone call. When Allstate finally accepted liability for the claim, after more than two weeks, someone left a voicemail on my phone to say that they were in desperate need of speaking to me and threatened to terminate my rental car if I didn't call them immediately. ( I still have the voicemail).
My car finally went to the shop today for repairs. I'm sure that my difficulties with Allstate are not over.

in Feb 2017, I had an accident where the person that wreck into me presented her sister driver licence and insurance of the car her sister bought at a junk yard. I had 2 witnesses that the police that came to the incident did not wanted to talk to them. I called later and told him and he said that at the time she showed the insurance and the licence, I spoke to the witnesses and they told me that the woman was parked by the side of the street for a while then waiting for a car to crash with. first she claimed all the front hood and both sides of the front of the car. I paid to get the records online for the car and I discovered it was purchased at a junk yard and already had both sides wrecked. I called the adjuster or person dealing with Allstate and gave her all that information. Then I called her again and told me that they only paid her for the front hood because the junk yard confirmed that it was already wrecked. She advised me to leave it alone because they did not have to pay for a lot of her damage and if I do complain she could suit the company in a civil suit and it was better to leave it alone. A year later my insurance went up twice for one car to $258. per month. then to $384. for a accident that somebody hit my front door and it is not my fault as other insurance had read is not listed as my fault and they had not pay anything. I spoke to my agent and he said even if it was not my fault the insurance premium should go up. I want this incident to be further investigated. My agent name is Frank sarmiento.

On July 12th, my house was struck by lightning and caught fire. The Allstate Insurance adjusters (Tom Wiley and Diana Gebavi) came out and determined the house was a total loss. For several months the contractors were unable to proceed with construction after restoration and winterize the house due to the scope and check NOT being issued. The check was finally issued to me in December and turned over to the mortgage company. By that time, my pipes were frozen and the house had been exposed to inclement weather.

Construction has started with an estimate date of completion 9/30/18. My ALE expires 7/11/18, which would make us homeless. I am from Maryland and my husband is from Georgia and we have no family here in Illinois to stay with. I'm having a hard time understanding how an insurance adjuster can prolong and take his time with the progression of your house, then the end result is you and your family getting put out of the rental house. Our livelihood was placed in Allstate hands and the end result was not good.

Linnel Allen

hi there, I recently got into a car accident that was not my fault whatsoever. I filed a claim and my rep was very helpful in the beginning he got me all set up with the company to fix my car and what not. my car was in the shop for a whole month and throughtout that month he was updating me saying that he is working on waving my deductible fee because it was a not at fault accident. closer to the day when I picked up my car I emailed him asking if he has waved it yet (me being a student and paying off this brand new car). he then told me to go ahead and pay the deductible and he will reimburse me once he gets more information. I have had my car for a week now and I keeping emailing my rep every day and no response. I would like to be updated as soon as possible please and I would like my money to be reimbursed claim number is AOT547999

I was rear-ended by an Allstate policy holder. I took my car to my own collision company. Allstate failed to notify me that my rental agreement was cancelled on June 20, 2018. Allstate had previously granted me an extention on rental because repair shop was still waiting for a part. Allstate refused to pay for June 21-24. When I called them, they agreed to pay an additional 2 days. This was all after the fact. If they had notified me in any way, I would have turned the rental care in by the 20th. I just want them to pay for the full rental.

I was driving in Dallas Texas on 06/26/2018 at 10:45 a.m. and observed your agent driving a white Ford Fusion with tag # JCZ 1213 who was speeding, darting in and out of traffic, cutting semi trucks and other cars off, and when she passed us she was looking down texting on her phone. Where is a police officer when you need one. And if she represents your company values then I am glad I don't use Allstate as my insurance carrier. If you need any other information you can email me at: [protected]@yahoo.com

Hello, I've recently been dropped by my local agent (Lauren Colona) for a mistake on my auto payments. Please see the except from the email I've recently sent her.

"My name is Brady Lege. I've been a loyal customer of Allstate since I was 16 years old... that's 15 years of me paying my insurance on time! I'm saddened to hear that you have made the decision to drop my insurance and not rewrite me due incorrect payments being made. I believe you dropped me over $113. My auto payment was obviously set incorrectly. However, I don't recall receiving any phone calls from you or your employees. This could have easily been taken care of. It is now clear that loyalty does not matter to Allstate or your local business. You have forced me to switch insurance companies over $113... but 15 years of on-time payments means nothing? I find this completely unprofessional and extremely disrespectful. I'm very disappointed with the way Allstate has treated my wife and I."

Annie Fung( Personal Fiancial Representative) is my agent who suppose to help me with my problem of health and life insurance. On 2017, I requested to cancel my health and life insurance because I don't need it anymore. However, I still got charge every 3 month which is $170.04 for the life insurance until now. Therefore, I went to the Allstate office which is located at 333 Gellert Blvd Ste 228 to find Annie and want her to help us to solve the problem, but she is not there(always). So I try to call her, but she always say she is busy and don't have time to talk with me with a very bad attitude. So I keep texting her what should I do, but she always responded after couple day. And she told us to find Bess I'd have any questions. But Bess said I have to talk to Annie, but I can't never find where is Annie! So the only things I can do is to call her? On April 12, she send me an email and said I need to sign a cancellation fome, And she told me to go to the (Bank of America)bank and ask them to stop the payment for the life insurance and they will give me the refund. I did everything what she told me to do but until today, I didn't get my refund and still got charged for $170.04 again! So I try to call Annie(our agent!) again, its very difficult for me to reach her because she never pick up the phone! Finally when she pick up the phone, she said: "do you know you can't always call me?" I was like what do you mean? You are my agent and I need your help but you never answer the phone! And now you told me that I can't call you? I asked her "why I still got charged because I canceled the life insurance already, I did everything you told me to do!" She answered me that's not her fault it's Bank of America's fault by not giving me the refund. I was like oh my god? So everything is Bank of America's faulted? And then she told me do not call her again and cuts up my phone! When I try to call her again, she blocked my phone number! She never want to communicate with me! I am very very disappointed for Allstate company hire this kind of person to service their customer! My whole family use Allstate auto insurance because I trust in Allstate. However, Annie Hung made me feel like I should canceled all my insurance and join other insurance company because nobody willing to help me! This kind of person shouldn't be as an agent to service customer cause she doesn't even know how to respect her customer!
My name is Yi Chen, my email address is [protected]@gmail.com
I hope someone can help me and take care my problems! Thank you all.