Allstate Insurance
reviews and complaints

I have been a loyal customer of Allstate for several years now, and I recently had to file a claim due to water leaking in my house. The cause of the leak was due to shingles being blown loose during high winds. I had a contractor come out to give me an estimate and fix the spot to stop the leak. However, when the adjusters came out, they denied my claim, stating that the roof had not been installed properly and they would not pay for it. This was a shock to me, as I was told by my agent, Bryan Elkins from Lexington, KY, that Allstate would pay for the roof being replaced when I bought the plan. I have faithfully paid my premiums and have several vehicles insured with Allstate, so I assumed that I was covered.

The adjusters claimed that the roof was not nailed correctly, but it had held up for many years. As a 66-year-old, obese female, I am not able to get up on a roof to see if it was nailed correctly or not. I trusted that Allstate had inspected it and accepted it as installed, so it was their fault, not mine, if it was not installed correctly. I should not be penalized for their lack of inspection.

When my claim was first denied, my agent arranged for another inspector to come out for a second review. However, when my nephew spoke to the first inspector's adjuster from the Chicago area, he was told that Kentucky had not had any high winds in the last year. This was not true, and my nephew called him out on it, using some colorful language. The adjuster was offended and got nasty with my nephew. I later found out that the second inspection was not unbiased because the inspector knew about the first denial and had no plans to approve it to start with. Since I was out of town, I do not know if he even came and inspected it or not. This made me lose faith in anything that Allstate has to say.

To sum it up, if you accept my money, then you accept my roof and should pay for it if you did not explain that there were exceptions to it being paid for. My agent stressed the fact that Allstate would pay for the roof, so I trusted him. However, now I feel like I have been taken advantage of. As a senior citizen, I feel like we get taken advantage of, and this is another case of that being the case.

Buyers beware! Do not believe anything they say!

Policy number [protected]. On April 30 2023. I spoke with customer service that we changed insurance carrier to geico my policy was due in may 2023. Unfortunately they sent a letter of cancelled policy with the date of 4/27/2023. My new policy was activated 4/28/2023. So we were charged additional fee of lapse of insurance. I contacted Allstate rep an they have sent repeated request to update their incorrect date to the correct date of 4/28/2023. They keep kicking it out an telling them it has to go through customer service. This is a simple error that could be resolved quickly. Can you correct this [protected]@gmail.com. Cell [protected].

Denied a claim and lied to the appeals counsel stating they could not get ahold of me. I have recordings of conversations with 3 total adjustors after giving them all the information they needed from the beging, their statement of denial stated they could not get a hold of me It appears they wanted a law suit, as the first adjustment was finished then they told me my money would go straight to the shop as requested.

This started my claim, and this is how they try to get you. After reporting an accident, being clear that you do not want to file a claim until after you have a shop give their cost estimate first

Well they said it would take a few days for the car to begin repairs calling them for two weeks, one adjustor said he has not hing to do with it anymore, the best one said the same. The last one w was s

Very difficult to get a hold of, when I did she wanted the same information again

You will have to provide the same information several times.

Sent in all requested forms by their deadline, they then stated they did not receive anything and I was unreachable

Denied my claim, left me with a $30 debt with no vehicle to get to work

Appealed it and they went into it further stating that my father (hes dead at the time) called and said that I had stolen the car! This is offensive and will find themselves in court fior extremely

unethical, illegal, and morally sickening

It's like they threw in a hole, kicked it closed and threw away the key

I never have recovered financially (Job Transport), physically (pain), and mentally distraught.

I had an accident on 04/23. claim #[protected]. My car was towed to a Caliber in network center based on Allstate's recommendation. I was told promptly when my car arrived at the recommended collision center that they were unable to work on the Range Rover because it is aluminum. The only place remotely close that will work on my car is in Charlotte which is 131 miles away from where my car is sitting. Allstate refuses to pay for the tow because I had it towed the first time. Here is my issue: I solely went on your recommendation as to where I should tow my car. I don't know anything about body shops much less that most places will not work on Range Rovers. Surely, this is not your first Range Rover needing collision repair. How am I to know this? I am trusting Allstate to guide me, the insured. What I want is to have my vehicle towed to the new location with NO additional cost to me. I have asked to speak to a supervisor and was told that Devon White would be calling me. I have called 4 x's this week and he has yet to return my call. Meanwhile, my car is sitting in a lot with no progress being made. This just isn't right in every way.

On 4/29/2023 I filed a wind/Hail claim with Allstate Insurance Company because my roof was damaged by the storm. 5/5/2023 I spoke to Amanda Moorehouse and She informed to me that she denied my claim because in 2016 Allstate Insurance Company had replaced my roof which is not correct I was issued a check for $1,600 to repair the leak in that one spot but an entire roof has never been replaced on my home. I have lived in my home since 10/12/2001 and I have never been late or Missed a Payment with Allstate Insurance Company They have no problem accepting your money but they have a serious problem when it comes to paying claims I want my roof replaced because I paid Allstate Insurance Company to insure my home and They did not do so.

My friend who does not speak very good english, had a accident. Allstate has left their car at the tow yard for over 1 and a half months and refuses to pick it up. My friend now faces unpaid towing and storage bill that goes up everyday it sits at tow yard. They do have full coverage and have been told over and over that it will be taken care of. Now the car owner faces collection action by the tow company because Allstate refuses to pick up car. I think Allstate is taking advantage of my friend because they do not speak or understand english to well. The tow company has been getting the run around as well being told for the last three weeks that claims will be contacting them to pay and move car.

I called Allstate in early April to find out reason for rate increase. I changed my policy from NV to CA and informed the representative at least 3 times I did not want any changes to my policy. There was confusion on the rep's part regarding my husband having his own vehicle and insurance through a different company, however he asked about my husband's information in order to get us the best rate (husband's license info, employment info). My husband was listed on my vehicle as a listed driver, however the rep listed him as an excluded driver. I signed the electronic documents, however did not read every word. Come to find out the rep listed my husband as an excluded driver. I have been trying to get this switched back to have him listed as a driver and I've been told it takes 10 days or longer to fix as it is in underwriting. I am absolutely furious with Allstate. I have been a customer for over 20 years. Among 2 other recent problems with Allstate and their lack of ability to remedy a situation your employee caused has been problematic as my husband and I will be driving my vehicle on a road trip within a few days. I will be looking for a different car insurance company as soon as possible due to these issues.

Allstate company cancelled my auto payment plan on their own decision, without any notice(from me or my bank) and my consent. Due to this action my insurance was cancelled for " non-payment." Insurance was cancelled without 45 days written notice. I even did not know that my insurance was cancelled. When I started investigate the reason of cancellation, my agent told me that Allstate has policy to drop off insurer after the accident. This is unlawful actions and Sheedy technique.

I have a laps in my policy and can't find an insurance company due to this laps.

Erin Murrell is the worst Insurance Agent I've ever dealt with. I've needed answers from her on several things pertaining to my open claim and she refuses to call me, email me back or text me back. I've dealt with several Insurance companies before and this has been the worst customer service from an agent I've ever had. Shame on AllState. They need to address this with me.

On March 11, 2023 our brand new 2023 Honda Odyssey was stolen right our of our garage in the early morning hours. This was a significant stress on my family, especially with a newborn in the home. We had the vehicle only 11 days before it was stolen and it was taken to commit more crime in the community. The police recovered our vehicle (5) days after it was stolen and the inside was completly trashed out. The worst part was the potent smell of God knows what inside the vehicle. Obviously, anyone with a newborn would not put their infant in such a toxic environment. Allstate provided a claim of $800 dollars to have it cleaned while the autobody shop estimated nearly $5,000 in damages. Allstate claims to have us in good hands but their actions speak otherwise. Allstate is the worst insurance company I have ever dealt with and they have no ethical standards nor do they care about those they insure. All they care about is their bottom dollar to make a profit. DO NOT INSURE WITH ALLSTATE!

Horrible, horrible insurance company. We live in the Bay Area and during our historic winter storms in which our governor declared California a "state of emergency", we discovered a wet wall in our closet with mold on our clothes. I called my insurance agent who told me we were covered and not to worry about anything. The apartment tested positive for asbestos, mold and water damage. We had to move out of our apartment and my agent told us to make sure to keep all our receipts for reimbursement. We had to move into a hotel and were there for 7 weeks while specialists did remediation in the apartment including taking down walls in the bedroom and dining room. Allstate sent their restoration company, CRDN, to the apartment to pick up all our clothes for restoration. The bill for that came to $3981.90 A month later, Allstate turned down the claim saying it wasn't a covered claim. CRDN is now charging us $3981.90 plus a storage fee bringing the total to $4231.90. Allstate initially told them it was a covered claim and that they would be paid by Allstate for this expense and this is why we gave CRDN our clothes to restore. Now Allstate is not responding to CRDN's request for payment and CRDN is now pressuring us for payment.

This is not the Allstate I used to know 10 years ago. I was a long time customer with Allstate, switch to couple different insurance and went back to Allstate for 3 years now. I didn't know this is how they are currently doing business. Allstate denied my claim for hail and wind damage on March 2nd. Mr. Thomas Moore claimed the damage is only good enough to prepare and since it was less than the deductible we receive nothing. I had 2 roofs contractors came out and told us we need a roof replacement due to the damage was all over the place. The first inspection, the third party contractor hire by Allstate didn't lift up the tarp to review the damage. The second third party contractor, also hire by Allstate did a better job on taking pictures can see all the damage. He even mentioned we need roof replacement. My contractor review the picture with him. Today, I receive an email from Mr. Moore without any pictures or any estimate. He just comment the review had complete and the outcome same as prior. Is that mean you don't even do report or pictures? My contractor and I both look at the pictures and it is very evidence that almost 70% roof are damage. I ask to escalate to supervisor. His response was this review was between me and my manager, you can go to appraisal. Mr Moore is a desk adjuster not even set foot at my house, the third party whom hire by Allstate, took picture now said he can't comment on what seen. This is absolutely the worse experience ever.

I wish I had nice things to say about Alstate, but it has been the worst experience I ever had with Auto Insurance.

When I first got it, my rate was $163 per month (state of Texas), and I was advised that my best option was Milewise, and every time the account balance would go below a certain number, the account would be replenished they would take the amount described above. But very soon after that, or started to spiral out of control. Rather than one time a month, money started to be taken twice. I called and asked for a advice about a better policy for me, and I’ve always been told I was getting the best…I’m just a little under 30 years old and never had any bad driving record. After all that, Alstate doubled my rated for $384 every time my account falls bellow $92. They raised my rate for about 57% without providing me with an plausible explanation. Now, the icing on top of the cake, I did my last payment and decided to cancel the policy. However, they went ahead a decided to take another $384 after I asked for the termination, and being covered with another auto insurance. $768 just in one day! Insane! Costumer service is far away from doing the costumer a service. When I called the first time to terminate my policy they said I’d be getting an email in 24h, and I asked for a confirmation number for the termination, and they said they don’t do confirmation numbers for that, how convenient. After not getting the email, I had to call again to make sure of the policy status. To my surprise, the previous agent had messed up and didn’t do the termination. This time, the agent told me I’d get an email in 5 days. What is true and what is a lie with Alstate? Well, I don’t know. And it baffles me, that in the 21st and after Covid, their services aren’t equipped and efficient to an individual as a human being. I think paying for auto insurance $384 a month is fundamentally wrong and outrageous.

On 12/21/22, I was rear-ended while sitting in traffic. The driver was underinsured so it went on my policy with Allstate. At first, I was thrilled as once they got involved, things started moving and they got my car in one of their approved body shops and got me a rental car quickly. But, it all went downhill from there.

The body shop sent my car to an exhaust shop, then fixed the body, then gave it back to me. But it sounded like an 18 wheeler, so I gave it right back. They sent it back to the exhaust shop - and a week later gave it back to me. I didn't make it one mile down the road before my check engine light came on. I pulled into OReilly Auto Parts and had the code checked - it's exhaust system. I take the car back for the third time.

Eight days after I took the car back the third time, I received a formal denial of claims letter. They now say the check engine light isn't from the accident - even though - it certainly wasn't on before I got hit.

Now my car is at the body shop just sitting in limbo. If I want it, I'll have to pay for four new oxygen sensors - which will not likely fix anything.

They also refused to extend my rental car, even though the issue was with their repair shops. They stopped paying for the rent car on 2/11 - but didn't tell me until 2/15 - leaving me with a $250 out of pocket expense and no car.

I just want my car back the way it was. Two months of no car, and constant phone and emails since no one will call back or respond is ridiculous for a simple accident. This is going to end up costing me over $1500 - all because some guy hit me from behind and I'm not in good hands.

Gathered all information and filed a claim. After trying to follow up, reached 2 people who sounded out of the US. All my neighbors have their claim paid. Allstate's representatives won't return calls. Are they in financial trouble?
Claim filed november1 last attempted contact 2/14-15
The claim has 2 parts
1 living costs to rent a place since my unit was without electricity and water
2 the special assessment from the condo to cover damages to the building and the deductible of the building insurance

On February 6, I was involved in a car accident where an Allstate policy holder rear ended my brand new electric car. The policy holder admitted fault on audit recording, provided his information and pictures were exchanged at the scene. That evening, I called Allstate to file the claim and they took the information and gave me the name of an adjuster. Now two days later, and after many conversations with the adjuster, I find out that because the driver of the vehicle won’t return the phone calls from the adjuster, there is nothing that can be done for me. The adjuster said that if they never respond, then after a month the claim will be rejected. Mind you I have a wrecked car, that is only two months old, no rental, no date in when the car will be fixed, and out money for lost work time. I had to call my insurance today in order to get anything done and will be out $1000 deductible. This is completely unacceptable. The insurance should honor the claim as it was their insureds fault, not mine.

Not a Allstate Policy holder and guarantee you after this NEVER WILL BE.

Back in May 2022 i was Stopped at a red light in traffic and a Allstate Policy Holder didnt stop and hits me from behind.

Months of calls, Jumping thru all the hoops, Providing all the documentation needed, Finally get to the last leg of this and a check is issued in the wrong amount...Start again Finally again checks issued in the correct amount however the WRONG NAME.Start again..cant talk to the person responsible, leave messages, cant escalate..Im in the Allstae Black Hole

U sent a man here to look at my house, he did outside but he really didn’t want to come in until I asked he too to began with. He should have gone in top of the house where he would have seen where the house has been leaking… Therefore it has been raining here every day on 220 degrees rd in west Monroe Louisiana and my ceiling is still leaking from the roof and getting everything wet… and y’all will not help pay to fix it… I think y’all can talk to my lawyer in Monroe, Louisiana his name is Marshall Sanson and you need to get agents that are more friendly, this agent I have is rude to me.

My vehicle was damaged by a semi in Oregon and I opened a claim. I also opened another claim due to my fault because my vehicle slid off the road in the snow. The collision center called me to let me know that my first claim had been closed by Allstate and they could not complete the work. I have been stranded in snow by Allstate and Enterprise for over 3 weeks, now. I even paid for extra auto replacement coverage. My agent has not returned my e-mails. Insurance is only good if you never use it, I guess. Between Enterprise and Allstate I have been stranded for 3 weeks with no running water, supplies that are running out, and a vehicle that won't move.

I am sorry in advance for the cursing but Allstate is literally the most [censored]tiest car insurance company I have ever came across. They screwed me since I've joined them when I moved to Connecticut in November of 2022. I had traded in my 2019 Altima for a 2018 Alfa Romeo and my policy had increased over $300. I am not sure if this was unnoticed, but I was missing a payment for September and I really wasn't, all I did was trade my car in and made split payments on my monthly insurance payment. Out of NOWHERE... Allstate doubled my payment and it came out to $802.88 that was supposedly to be paid at once, but once I called customer service, I was told as long as the $802.88 is paid before my policy ends on 01/05/23 then you will be all good and your policy will automatically renew. I did that, made my last payment on 01/05/23 (5 days before my policy ends) and now all of a sudden, Allstate received a payment on 01/19/23. If this company is stealing money, I will be glad to sue. There is no way I paid over the balance that was left on my policy and on the other hand I'm hearing different things that it wasn't $802.88 that due it was $1,035 and change due. This is completely unfair to someone who is trying to establish themselves with insurance companies, just made it super hard for me to gain some insurance! I'm currently uninsured right now thanks to Allstate and their silly mistakes! I want something to be done! I don't understand how a policy cancels but I am being refunded money from the policy. Please make it make sense and I would love my policy to be reinstated.