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I have received replacement merchandise from your protection service in the past and your request is way beyond anything I have had to do in the past. I am a 77-year-old retired professional, and I do not believe that you are following your website statement below and making customer service a priority. Also, requiring handwritten date and time signs with pictures of the faulty merchandise, that cost $145, seems extreme for a multi-billion corporation (see financial highlights below).
The pictures were taken just a few minutes before we converted them into the format you requested.
I bought this window air conditioner for my adopted daughter to use in her recreational vehicle. Since the unit is not at my residence, I must ask her to take these pictures and send them to me. When she informed me that the air conditioner wasn't performing on July 13, 2025, I called your organization and tried to explain my daughter's situation. Due to our current weather, I bought her another window air conditioner at the Walmart in Azle, Texas, costing $185. Your agent apparently became confused when I asked if my daughter could join the conversation so we would know why the unit was not performing. She transferred the case into my daughter’s name and made an error when she typed out my email address and this has caused me many problems with your organization.
If you review all my conversations and correspondence. I believe we have done more than necessary to prove her problem with the unit that I bought back in November of 2024.
See statement from your Allstate Protective Plans Website
From our phones to our homes, it seems like everything is getting smarter and more connected. Which is great, until it stops working. Then, we need help — and fast.
That's where Allstate Protection Plans (formerly known as Square Trade) comes in. Before us, extended warranties were living in the past. The only thing worse than the flimsy protection was the awful customer service. We knew it was time to create protection plans as innovative as the products we protect, and to treat our customers as we'd want to be treated.
That's how we're changing our industry — and turning a bad service category into something good. Simply put, we're obsessed with customer service. Our mission: We help people enjoy life with the products they love and rely on.
Allstate Reports Second Quarter 2025 Results
"Allstate had strong operating and financial performance in the second quarter while executing our growth strategies," said Tom Wilson, who leads The Allstate Corporation. "Revenues increased to $16.6 billion and net income was $2.1 billion for the quarter. Adjusted net income* was $1.6 billion, $5.94 per diluted share, which excludes a $643 million gain from the Employer Voluntary Benefits business divestiture."
Total policies in force increased to 208 million, 4% higher than last year, led by Protection Plans. Personal property-liability policies have begun to grow due to expanded distribution, new products and increased marketing. Protection Plans continued to expand with international revenues up 30% above the prior year.
Recommendation: Please be aware that you may be required to provide a lot of information and data (pictures) for a relatively inexpensive item.
