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Conexis Customer Care Service

WageWorks, Inc.

4609 Regent Blvd. Irving, TX 75038
Irving
Texas
United States - 75038

Customer Support Phone Numbers

Toll-free:
1 877 266 3947 8 4
Fax:
+1 214 492 8740 0 4
 

Conexis Complaints & Reviews

Conexis / cobra coverage

Di
Disappointed!!!! on Aug 30, 2017
This company is horrible! Pay your premium, but you won't have coverage for 3 weeks! It can be handled in a day, but they hold your money for weeks before or if they ever send it to the insurance provider. Shame on the companies that use these guys to administer Cobra payments. PwC use...

Conexis / cobra

Cb
CB222 on Aug 21, 2017
I left my job 7/17/2017. After badgering the company I left (Datasource Consulting) they finally notified the plan administrator (CoAdvantage on 7/24/2017). I elected Cobra and paid Conexis the entire fee for August but the insurance company says I'm not enrolled. It's been a week and...

Conexis / cobra benefits

Ka
Kamaile GomezYim on Aug 17, 2017
This has been a very frustrating road travelled. I had requested for COBRA coverage through CONEXIS and have received nothing as far as benefits. There has been no coverage as far as medical or prescription coverage although I have paid over $1, 500 for coverage from April 1, 2017 to July...

Conexis / cobra online payments

Se
selena0965 on Jul 27, 2017
the company i worked for, Regal Medical Group, uses this provider for their COBRA insurance. two out of the 4 on line payments had an issue. the first time was in april 2017 when i paid online and the money was still sitting in my account. i called and the person i spoke to was able to...

Conexis / dependent care

Cr
CristinaBk on Jul 21, 2017
My heart aches for all others that went through some sort of hard time with this company. Employers, PLEASE, read this messages and take them in consideration before choosing to do business with Conexis. You'll save employees much headaches. How can you send a rejection letter stating...

Conexis / cobra - no communication

Ju
Judy Reed on Jul 14, 2017
My husband has been on COBRA since June 1. On two occasions now I have been denied coverage and have had to call Conexis to have them "update" their information, which takes one to two days. The first time my husband had to wait two days in order to pick up a prescription. Today, I was in...

Conexis / check/lost

Mi
Michelle Welcome on Jul 5, 2017
I FedEx conexis two cashiers checks. One was posted from the envelope. I called to investigate what happened to the other check and I immediately got a case number and a turn time. I gave the check number to the representative and advised my credit unions disclosure on official check...

Conexis / conexis is a third party for flexible spending account for anthem bc/bs.

Ro
Robert Rawls on Jun 4, 2017
WARNING DO NOT USE. They are a Terrible company and they are doing a disservice to BC/BS. FSA is your money. You have to jump thru hoops to get it. If you pay them back for a charge that did not take place in the plan year, chances are you will not get it back. They say there is a short...

Conexis / cobra continued coverage

Tw
TWood119 on May 27, 2017
Laid off Dec 31 from Hess. I made an honest mistake thinking Conexis was paid to End April, when I tried to Pay for May I found coverage cancelled since payment had only covered through end March. Appealed by fax, Conexis declined to reinstate. I've had no claim since layoff and hope you...

Conexis / dependent care flexible spending account

Ca
Carol Huang on May 15, 2017
Your app server is not responding 9 out 10 times that I tried. Your customer service representative are lack of empathy and patience. Their standard is everything takes 5-10 business days. The claim office behind and overwhelmed. There is nothing they can do. Please provide some customer...

Conexis / reimbursement offset

Jm
JMHop on Apr 5, 2017
Was told I could offset unverified copays if I sent in copy of out of pocket expenses I made at another medical provider. I sent in a receipt from a chiropractor that showed I made over 5 copayments out of my own pocket. Just because the copayments were listed by the word massage they said...

Conexis / cobra scam

Kr
kristeejo11 on Mar 24, 2017
I've paid my premiums on time each month and they do not alert uhc so I can't use my insurance. UHC says they can't do anything until they alert them and this POS company will only say they have. Their cuxtomer support reps speak very poor english and are like a broken record. They simply...

Conexis / fsa

Gi
Gina Geoffrion on Mar 4, 2017
Account was deactivated d/t not submitting claim. Paid amount from checking account and money taken out and not reactivated. Call customer service at Conexis attempting to find out what was going on. Called 3/2 and spoke to A.Duran @wageworks who told me she was looking into it and I would...

Conexis / fsa reimbursement

De
Dean Neese on Mar 1, 2017
Conexis was meant to reimburse me for $2, 500 for health related expenses. They rejected a valid claim due to a misspelling of a name on the form. When I resubmitted the form, they told me that the claim period had passed. It is frustrating to learn that Conexis took money from a...

Conexis / cobra insurance

Ka
Karen Cone Hoffman on Jan 31, 2017
I paid my Cobra after leaving my job. It took Conexis 60 days to notify my insurance company of coverage. When I cancelled I never have received my refund. It's been over 4 months. Every time you call you get someone that can barely speak English and you can't understand what they are...

Conexis / customer service

Ka
Katiep17 on Jan 31, 2017
This is the worst company EVER. I am on disability and submitted my FULL payment last month only to find out they "mixed up the dates" I received a new bill stating I only made a patrial payment. Where is my money Conexis? Now my insurance is at risk of being dropped because of your POOR...

Conexis / cobra service very very poor and possibly fraudulent

Mi
Mike Whirlingmerc on Dec 20, 2016
I promptly paid my cobra and weeks later blue cross has no record of being contacted by conexis. I spoke to 3 conexis phone support people, not one offered an expediting process for me to use although blue cross did The main think conexis did was dodge accountability, provide excuses and...

Conexis / cobra

Ma
Mats Sjoberg on Dec 16, 2016
As of december 16, 2016 I have not received any plan information for 2017. I don't know the coverage nor the cost for 2017. I have spoken with conexis customer service and they cannot tell me. The customer service reps during my phone calls are not providing adequate help. I have also...

Conexis / cobra coverage

Lu
Lucille Tancredi Spallone on Nov 29, 2016
I have COBRA coverage through a former employer. I pay CONEXIS $515.49/month. I have a grace period. So each month, I make sure that the payment reaches before the first of the following month, which is the grace period. i.e. for November, I just paid last week, and will be postmarked...

Conexis / cobra insurance

Ra
Raed E. on Nov 29, 2016
Conexis has been collecting money for COBRA payment yet I have no coverage from Aetna for this month of November 2016. Their customer service is the worst I have dealt with, poor English no Supervisor ever, spend hours and hours going in circle. They say check with Aetna, Aetna say they...

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