SUBMIT A COMPLAINT

AliExpresscomplaint re order [protected]

I want to complain about this seller. I made this purchase on 26th July, it was a case for the Samsung Galaxy S9, the seller sent me the wrong case which was for a Xiaomi, when I raised this they denied sending it, then I provided evidence via tracking numbers. Seller said to mark the item as "received" and they will send another immediately, but I haven't received anything to date! The seller was clever to make me accept the receipt and now I cannot even raise a dispute. I contacted the seller many times they either ignore me or mislead me. They are abusing the terms of Ali Express and misleading customers.

Please can you help.

Thanks

Ro
Oct 19, 2019

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