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1.1 1818 Reviews

AliExpress Complaints Summary

38 Resolved
1760 Unresolved
Our verdict: If considering services from AliExpress with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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AliExpress reviews & complaints 1818

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M
2:22 am EDT

AliExpress product tracking says "returned to sender"

It says it was delivered on Sunday morning. We were home, and no one delivers anything on Sunday. The total time is very short from initial dispatch to so-called delivery. In short I have no product. The seller want answer queries. I can't open a dispute. Don't know what else to do.
Order ID: [protected]
Order time: 21:33 Jun. 04 2019
What is my next step as I can't get any response from the seller.

Mark Greenaway

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L
10:35 am EDT

AliExpress order number: 93454074506344

Dear Aliexpress,

The seller (OUKITEL Online Store - Store No.2034078) sold me a faulty phone on Order time: 06:37 Jul. 24 2018 with Order ID: 93454074506344. When i received the phone in Nigeria and noticed it is bad phone, I complained to them. They asked me to return the phone for repair or to send another phone or to give me a refund and i did that since 13/08/2018.

Since they received the phone from me, they refused to send back the repaired phone or refund me back my money plus courier cost. They kept on giving fake promises and lies till date, see chats/mail exchanged attached in the link.

Please Kindly track the seller to refund all my money since they are unable to deliver on giving me the phone. This seller is fake and fraudulent.

Yours faithfully.

Lemon Saturday Gboro.
Nigeria

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3:00 am EDT
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AliExpress can't make payment

Im after mosfets 47N60C3 600v. The Aliexpress site is a right neusence! It bugs me by asking me to sign in - it arrogantly blocks anything before I signed in {I want the Chinese government to have an purging policy and clean it up - executions! Executions Executions - more more more!}. The site then has the check to say after I fill out banking details and order - "your not signed in." The site is to intrusive / invasive - and this should be purged as there are obviously too many people! I want to look up an item - and proceed to check out, if there is a link or if you signed in it needs to work.
If these hackers are on the Hong Kong side - they know the deal with Chinas execution policy and have no business hiding behind the people of hong Kong - they need to be draged over the border and shot in the head or better - ran over with a steam-roller. i am a Prophet whom God said he will directly back my words - and those are my words!

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C
12:21 pm EDT

AliExpress credit card security

In the month of May some amounts of money were charged from my credit card from aliexpress, however, I didn't make those several purchases.
I've been using aliexpress for many years, but now I'm very upset with this situation, because money has been stolen from my account. I sent two emails to security@aliexpress.com but got no response. It has been a week.
I notice 3 different purchases that were not made by me.

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J
9:41 am EDT

AliExpress bad mouth behavior to customers

I bought a necklace from bala bala and when i received it it was larger then the ones i bought from other sellers, when i told seteven viao wang he sent me a message saying i couldn't see very well! there were no sizes or comparisons to match it to. so i sent a message back saying i can see very well thank you, and it would cost to much to send back and i will be stuck with them and will not buy from his company again, , then mr wang sends me a NASTY message and these are his exact words " a small buyer like you? only i will ship you in exchange for other businesses. do not care about you! I hope that you have same day with Trump! I have worked for 51 years with all kinds of people and you as a business person do not talk to people like that. there are many other stores in China i can get my items from and i have made many of orders but this was 1st and last with him, don't need him. I don't think Aliexpress wants this type of person to be a client of theirs. At least i hope not! thank you for listening.

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A
9:23 am EDT

AliExpress zac4410051 store

The seller ended buyer protection before the order was finished. I did not receive the product, I've contacted the seller and she wants me to buy new products so she can ship the order that is already paid again. AliExpress does not offer any kind of support because the buyer protection is expired.

I do not recommend this website to anyone. I will never buy from it again!

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5:46 am EDT
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AliExpress homtom ht37 phone

I bought and paid for the phone. When it arrived here it was in perfect condition but didn't work properly. It turns itself off and on by itself and freezes from time to time. I contacted them the same day for a replacement. Since then I have supplied them with photos and tried to send a video but that wouldn't go through. After weeks of complaining and approaching Visa Card for action they agreed to take it back if I paid the return freight. I did send it back at a cost of 25% of the purchase price ! Now they show me a picture of a phone with damage to the back cover, which mine wasn't damaged, and say they cannot help because of damage. I have photos of the phone here which is undamaged but they are not interested. Also they do not respond to how the small mark on the back case could be responsible for it not working. I have previously bought 2 phones through AliExpress with no problem but this is a nightmare. How can they not replace an obviously faulty new phone.?

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R
12:58 am EDT

AliExpress marvel t-shirt 2019 new fashion men cotton short sleeve

Hello Sir,
My order is not dispatched but when I track the order it shows the order is completed and delivered. kindly, resolve my issue.
it has been two months, I was tracking and waiting but today when I tracked I found it is deleverd but I didnt recieve it.

my details are given below...

carrier: China Post Ordiniary Small Packet Plus
tracking id: UR362878193CN

my contact is:
[protected]@gmail.com
+[protected]

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V
6:24 am EDT

AliExpress almost everything..

Hi..
I am vrinda and I added almost 50 items to my cart and was planning on buying it but because of fluctuation of prices I made it 30items.. And I was planning on buying it today..
But today when I open my cart.. All my products are gone.. I am having my graduation week and was willing to wear those for travelling and all.. I want them all back.. So I can order for the same price I put it in the cart... I am new here.. This might be the first time I am ordering from ali express.. I also told my friends about it and we all all planning to buy in bulge.. There are no coupons cor bulge buying.. Infect there is no cloth in my cart itself.. I want to buy those bad.. Please check if the respective shops still are willing to sell are few more pieces... I don't wanna lose my trust or my week because of a policy.. Please

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D
5:35 am EDT

AliExpress smartwatch states delivered/ I have not received it.

I ordered a smartwatch.
It got delivered at june the 7th.
I got an email that day around 10 / 11 AM saying my package has been deliverd.
I live in a flat. We have very small mailboxes a package does not fit in.
I went and check, nothing and no note.
It says its has been delivered at 8 AM. Here in the Netherlands even the normal mail doesnt start that early.
So my package is gone I think someone stole it.
They wont provide me with the dutch track and trace.
They give me [censored] about opening a dispute that doesnt work because it says delivered.
Clearly im not getting my money back!

Dont order anything above a dollar or 2.
Make sure its something tiny.
That way it goes trough normal mail those things do arrive.
But this is the first and last time I will order something larger.
I am glad it was a package of 8 euros. And not more.
Because if you order something expensive, bye bye money!

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11:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AliExpress product and service

[protected] order I'd

I have ordered 6 products of which I have received 5 .
I put in an investigation where it states I have received it . I have disputed the matter. And AliExpress has denied the details I have provided. No one is taking responsibility not the shipping guys. Auspost states it was delivered. But I checked . I didn't receive it. Or it was not there when I checked I have confirmed all my other orders. I'm not saying UL have lost it. I'm just saying I didn't receive it.
It doesn't feel right being charged for something I didn't receive.
I'm very unhappy about the decision. I may not continue with AliExpress as this is a second instance that has happened.

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I
2:47 am EDT

AliExpress seller send a flawed motherboard

I am an "old and loyal" buyer. I also have only words of thanks to Aliexpress. However, I bought a product from the site and I received it flawed. I talked to the seller, and after a long conversation he understood and he wanted to change it, but he asked me for extra money (for shipping). I think the mistake is not mine, so I should not pay anything extra. how do you help me solve the problem?
It's about PC Nanny Store (seller) and Order ID: [protected] Order time: 03:17 Dec. 15 2018 (a motherboard). Thank You.

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M
12:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AliExpress unethical behaviour, refusing resolution or warrantee. making joke off buyer.

In april we purchased 40x Intel 8260ngw m.2 wifi card from this seller. Aliexpress order number: [protected]

Cards where received but after installation about 60% of the Cards are not working.
After investigation it seems that this seller sells QA rejected wifi adapters.

Trying to get support from seller beyond he is barely responding and not willing to take action or to resolve our issue. He just laughs at us not taking us seriously. See the message trail attached.

This company seems fake.

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M
10:15 am EDT

AliExpress aliexpress in general

My name is Mihai Michael a platinum member since 2017.
At this time I would like to make a general complaint of degradating services of your company, it was not over 6 month month ago when your as ervoces were fast and reliable however since you introduced the extended purchasing and guarantee most of your ex quality sellers have now been taking advantage of your policies and our orders arrives with 3 months delay or never, your company has become a terrible shopping platform which I internd to give up on as your competition, Lazada for example is offering much much faster delivery time .
My last orders and my wife orders have arrived with terrible delays or never arrived, we both have opened disputes with sellers and we are very unhappy.
Lastly, if this business AliExpress doesn't return to normal Asap we shall recommend all our friends not to use your services anymore.
We are very very dissatisfied with AliExpress and we will stop using your company.

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M
7:05 am EDT

AliExpress nike air max 90 ultra se men's | product id : [protected]

Dear Respected concern
I am feeling disappointed for the captioned goods for which I paid long before but neither the goods are rcvd nor I have any information when that will be delivered to me. Actually this is a total mess. I have attached all the info you need including the messages screen shot showing how much time I tried to contact with him but no response. Pls guide me so that I can get my goods.
Regards
MM Rashid
House 9, Road 30, Sector 7
Uttara Dhaka 1230

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L
6:33 am EDT

AliExpress fault in function and damage package

Hi
Bought a mobile and I received it so late with damage package and when I charged it Or I used it has over heating quickly, also the alarm sounds turned to the silent suddenly and from time to time I doesn't work to get a normal sounds. When I contact the seller as soon as I received the purchase, who asked me to send a photo I did it, after that he requested a video, when I tried to send a video I failed due no activate the link, I contacted the customer service many times attached many videos and photos but unfortunately they ignored all, but I still keep a screenshot of the customer service team members praised my attachment and promised me to give me a refund.
Unfortunately they mistreated me many times and they asked me to send a video and photos over the open dispute and I did for a several times but they disactived the bar of the submit button in(add evidence) that I still have a screenshot of that.even when they gave an opportunity to appeal, they are again disactived the bar of submit the evidence, they are really SCAM
Now I have a full right to get a refund for the the damaged package and for the fault of purchase function.
I would like to escalate my complain against them for legal action please

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L
10:59 am EDT

AliExpress tablet/case - cover peeling off

The case Tablet/Case came when I saw it the sides were peeling off. Contacted Vendor Mery He Shop2938011 Store - this person did not give me honest answers and when the Seller protection ran out they still ask me to wait, up to this Present date 6/3/2019 Seller has no interest in refunding me my money. I have been buying from Alibaba/Aliexpress since 2014 and before. This is the second time a Vendor has STOLEN from me. When I contacted CUSTOMER service they always give us the Customer seconds to respond. I tried to snapshot communications but the time runs out. This my order info. [protected] View Detail Order time: 18:41 Dec. 05 2018 - I can send information of conversation wither Seller. On their site Alibaba/Aliexpress have submitted pics. for them to see but customer service stills ask for it, its there even today. 6/3/19. To add insult to injury the site is not allowing me to Snap shot the first page of our conversation, its stating not available.

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A
7:44 am EDT

AliExpress smart watch

I ordered Smart watch through Ali Express with DHL shipping to get the item faster. The first supplier delayed the shipping and the final day they gave me a manipulated DHL tracking and made me wait. finally they told their carrier send the item some where and they refund. I complained Ali Express customer service also. After that I order it with another seller still the same experience, they made me wait and finally they gave me manipulated DHL tracking. I checked with DHL they replied me both are wrong tracking number. I complained several times to Ali Express customer service, they ensure me they will solve the issue but nothing happened. They told they will send warning letter to the seller and expedite the issue and copy me but I did not get an email copy. Please find the attached order details for your reference.

Thank You
Sarin
[protected]@gmail.com

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C
10:34 pm EDT

AliExpress two dress

I bought two clothes from the AliExpress dealer named "Shop4992287 Store" but now the products are non-existent and addressed to Australia. I live in Italy, in Europe! How can I get my money back? He cheated me.
In his company profile AliExpress does not present any kind of feedback but only the number of followers. How is it possible that there are these subjects on that site?
Is there a toll-free number I can contact or will the AliExpress website help me in other ways? How should I proceed to file a complaint?

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V
V
viki0308
, HU
Jul 21, 2019 1:58 pm EDT

Én is egy ruhát vettem tőle, nem érkezett meg, vitát már nem tudok vele nyitni, több emailt írtam neki, semmi válasz. Mit lehet tenni? Segítsenek!

R
R
İrem
, TR
Jun 05, 2019 3:27 pm EDT

Hello there . this user cheated on me. Did you find the solution? Did you get your money?

C
Author of the review
C
Covino Maria Eleonora
, IT
Jun 21, 2019 11:40 am EDT
Replying to comment of İrem

Now I open a controversy

ComplaintsBoard
L
5:49 pm EDT

AliExpress mail service

I have been having trouble with the postage service ali express sellers use for a while now. I have 11 orders from late march, early april that have never arrived.. I have two friends who has also not received many orders in this period also. The only orders I have received have used a different postal service for which I have paid more.. Have they changed postal service or maybe there is a problem with the airline. I will not be buying any more if this is not fixed.. Thanks

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AliExpress Customer Reviews Overview

AliExpress is a popular online retail platform that offers a wide range of products at competitive prices. The website has gained a lot of popularity over the years due to its vast selection of products, low prices, and reliable shipping options.

One of the most significant advantages of shopping on AliExpress is the vast selection of products available. The website offers everything from clothing and accessories to electronics and home goods. Additionally, the prices are often much lower than what you would find in traditional retail stores.

Another positive aspect of AliExpress is the reliable shipping options. The website offers a variety of shipping methods, including free shipping on many items. Additionally, the website has a buyer protection program that ensures that customers receive their orders on time and in good condition.

Many customers have also praised AliExpress for its excellent customer service. The website has a dedicated customer service team that is available to assist customers with any questions or concerns they may have.

Overall, AliExpress is a great option for anyone looking for a wide selection of products at competitive prices. With reliable shipping options and excellent customer service, it's no wonder that the website has become so popular among online shoppers.

AliExpress In-depth Review

Website Design and User Experience: The website design of AliExpress is clean and user-friendly, making it easy to navigate and find products. The search bar is prominently displayed, allowing users to quickly search for specific items. The layout is intuitive, with categories and filters to help narrow down search results. Overall, the website provides a seamless user experience.

Product Variety and Selection: AliExpress offers an extensive range of products across various categories. Whether you're looking for electronics, clothing, home decor, or beauty products, you'll find a wide selection to choose from. The platform also allows sellers from different countries, providing a diverse range of products to cater to different preferences and needs.

Pricing and Competitive Advantage: One of the biggest advantages of shopping on AliExpress is its competitive pricing. The platform offers products at significantly lower prices compared to traditional retail stores. Additionally, AliExpress frequently runs promotions and discounts, allowing users to save even more. This makes it an attractive option for budget-conscious shoppers.

Shipping and Delivery: AliExpress offers various shipping options, including free shipping on many items. While the shipping times can vary depending on the seller and location, the platform provides estimated delivery times for each product. It's important to note that international shipping may take longer, but AliExpress provides tracking information to keep users updated on their orders.

Customer Service and Support: AliExpress has a dedicated customer service team that is available 24/7 to assist users with any queries or concerns. They can be contacted through live chat, email, or phone. The platform also has a comprehensive help center with FAQs and guides to address common issues. Overall, the customer service is responsive and helpful.

Product Quality and Authenticity: While AliExpress offers a wide range of products, it's important to note that the quality and authenticity can vary. As a marketplace platform, AliExpress hosts multiple sellers, and the responsibility for product quality lies with the individual sellers. It's advisable to read product reviews and ratings before making a purchase to ensure a satisfactory experience.

Payment Options and Security: AliExpress offers a variety of secure payment options, including credit cards, debit cards, and PayPal. The platform uses encryption technology to protect users' personal and financial information, ensuring a safe and secure shopping experience. Users can also opt for buyer protection, which provides additional security against fraudulent sellers.

Return and Refund Policy: AliExpress has a buyer protection policy that allows users to request a refund or return if they are not satisfied with their purchase. The specific return and refund policies may vary depending on the seller, so it's important to review the seller's terms before making a purchase. AliExpress also provides a dispute resolution process to help resolve any issues that may arise.

Trustworthiness and Reputation: AliExpress has gained a reputation as a trusted online marketplace with millions of satisfied customers worldwide. The platform has implemented measures to ensure the authenticity and reliability of sellers, including user ratings and reviews. While there may be occasional instances of fraudulent sellers, AliExpress takes steps to address such issues and protect its users.

Overall Shopping Experience: Overall, shopping on AliExpress provides a convenient and affordable experience. The website design and user experience are intuitive, making it easy to find and purchase products. The wide variety of products, competitive pricing, and secure payment options add to the overall appeal. While there may be some variability in product quality, the customer service and buyer protection policies help address any concerns. AliExpress has established itself as a trustworthy platform, offering a positive shopping experience for users.

How to file a complaint about AliExpress?

Here is a guide on how to file a complaint against AliExpress on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with AliExpress in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with AliExpress. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against AliExpress on ComplaintsBoard.com.

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with AliExpress Customer Service. Initial AliExpress complaints should be directed to their team directly. You can find contact details for AliExpress above.

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Use this comments board to leave complaints and reviews about AliExpress. Discuss the issues you have had with AliExpress and work with their customer service team to find a resolution.