AliExpress

S00000007679070
S00000006196244
S00000007523883
S00000005783920
I orders 6 items in May. Its over 2 months. I only received 1 items. These above r items tracking numbers. Please check n deliver ASAP. My phone number is +[protected]. Plz call/whatsapp/sms me if u have any information of my items. Can u please tell me name of company which delivers in India so that I can call him and ask for my items. This will helps me lots. I have open disputes for all these items but sellers r not responding. I have no hope to get my money back so plz tell me name of company who delivers in India so that I can get my items.

Australia Post:
Australia Post records confirm item LL268943737CN arrived in Sydney on 22 May 2019 and is still awaiting clearance.
The processes is laid down by the Universal Postal Union (UPU), of which Australia Post and China Post are both members. Their guidelines stipulate that the sender in their origin country are obliged to start an investigation with their postal service. This is because the sender has all the relevant paperwork needed.
Our scans clearly show the parcel has not been delivered.
Australia Post

AliExpress:
Dear Customer,
We are sorry to inform that your appeal request was rejected.
Based on the tracking information, the package has been successfully delivered to your address. If you have not received the package, please kindly request an official statement from the local post office and provide it for us via: https://helppage.aliexpress.com/buyercenter/index.htm.
Please accept our apologies for any inconvenience caused.
AliExpress Customer Service

Buying electronic equipment from companies like Podofo is risky business. My Dashcam worked for a few months then broke down, Contacting Podofo for a replacement or money back was a complete waste of time. My advice to anyone considering buying from Aliexpress is don't. Local merchandise may be a little more expensive but the fact you can take it back for a replacement or money back is worth the extra dollars. Think twice before trying to save a few dollars shopping Aliexpress. It could cost you twice as much in the long term.I have learned my lesson and will not be buying anything else from Aliexpress.

I was chatting with a "Liza" on the 28/07/2019

An extremely rude representative, was argumentative and not helpful. You need to train your representative better. I will be deleting my apps and account after I get my refund back from AliExpress. I thought it was safe to use. It is not and if your purchase don't come, there is no one that will help you.

Ce jour je reçois ce document de votre part, je ne comprend pas pourquoi je dois payer des droit de douane pour ma commande CP390280242CN alors que cela n'a jamais été stipulé nul part au moment de la facturation. Je n'aurais jamais acheté cet objet si le vendeur m'aurait averti d'une tel éventualité. Je compte sur votre juste jugement pour que ces frais ne soit pas à ma charge j'ai déjà dépensé beaucoup d'argent chez vous raison pour laquelle je actuellement client PLATINIUM chez vous. Dans de tel condition je n'achèterai plus rien et me plaindrez par la même occasion à vos autorités compétentes en la matière . Cela veut dire que je risque à nouveau de me retrouver dans cette situation pour les objet que j'ai déjà payé et qui doivent m'êtres livré ou pour ceux que j'avais encore à acheter chez vous. Veuillez je vous prie prendre en compte tout ces paramètres et me rembourser mon argent, cás contraire je n'achèterai plus rien chez vous. Dans l'attente d'un jugement qui soit juste à mon égard. Veuillez je vous d'agréer Messieurs AliExpress l'expression des mes solutions distinguées.
Merci pour l'urgence que vous apporterez à régler ce malheureux litige. Édouard Relvas

So I picked out some products and added to my cart but on clicking the buy button after selecting all items I want to pay buy, I get the error message "order confirmation failure, please try again later" and for the past 5days I've been trying and now the prices for the items in my cart are gradually going up. What is wrong here, please help me out.

According to your tracking system this order arrived in the UK on 19th June. It was sent on the 14th June from China. Now as this is over one month sitting somewhere in a warehouse, I still not received the order, although I have paid for it. This does not give me confidence to us you site if I require other goods speedily in the future. - MY COMPLAINT IS WHY SO LONG?

Order Time: 2019-04-21 16:44
Waterproof Outdoor Wall Street Light 40 W x 2
Order ID [protected]

Dear Concerned we had ordered the aforementioned and still haven't received the Order or the refund of the payment made.

The status of delivery just keeps getting extended and multiple request have been made but no definitive reply to date.

Please update and refund the money paid, or we shall proceed against you in the court of law under the Consumer Protection Act 2005.

Order details are attached.

Regards,

Mr. Javaid
Through Attorney:
Advocate Muneeb a shiekh
[protected]@mandviwallaandzafar.com
[protected]

If you ever have to dispute a transaction then brace yourself for a VERY LONG delay & to be honest it's like trying to pull teeth from a very angry ferocious lion! It seems to me that the retailers themselves dictate the rules; how long it takes, whether they refund you & if they do, then u may only get partial refund on a single item rather than the entire order. Customer Svs are about as useful as a chocolate teapot letting the retailers rule the roost! KEEP AWAY UNTIL PAYPAL IS ACCEPTED 😤🤬!

Order Number:
102823524067738
(Jess He) supplier name is given. After the supplier agreed to refund the US$56 out of US$100 they had charged. They terminated the TV box connection service thus I am buying a TV box which cannot be used for US$44?To make the matter worst they threaten and using vulgar language on me and called me as a dog.
Is this kind of AliExpress service to treat a buyer like me without any protection from this kind of unethical supplier?

Podofo Franchise Store sold me a R300 dashcam it worked initially now it doesn't.
Through message centre I contacted them, either for a replacement or refund. They have been continually trying to avoid satisfying my request. I would appreciate someone from Aliexpress contacting them to finalize the impasse. Companies like this give Aliexpress a bad name and make you very cautious of dealing with businesses associated with Aliexpress in the future.

I have bought a dress from aliexpress. the dress was not as described. Aliexpress suggested me a solution for dispute. I spoke with their customer services and they told me if i am not satisfied with the dispute suggestion i have to wait until the deadline is finished and appeal again. I did as the customer service told me to do. the amount was 152.97 dollars. As the dispute finished i appealed about 6 times asking them for the refund. they told me send the seller the dress and we also pay for the cost of the shipping as you pay. After sending the package, again I appealed and ask them to check the postoffice cause the package was received by china post office. Instead they told me no we dont pay cause the dispute was finished! They customer service misled me for saying that the dispute has to finish first and I have to appeal after that. Also deceived me by saying we pay you the mount for the shipping and refused again. I tried to file a complaint about the agent who misled me they did not do anything about that either. please help me to get my refund.

I am complaining about a seller on Aliexpress Seller platform and about their Customer Support!

After ordering the E scooters from Aliexpress (Order number [protected]) I got only 3 scooters instead of 5. I contacted Aliexpress and DPD (shipping company). Then I got a confirmation from DPD shipping company that the two parcels got lost and they will refund that (Screenshot 1). They said, I just need to contact the seller from Aliexpress and ask them to open a claim and then they will refund the money.

So I tried to contact the seller on Aliexpress - but no success. Either the seller did not want or just didn't answer for weeks (Screenshot 2+3)!

Then I started to contact the Customer Support for help, which I was doing also for the last couple of weeks, but many of them just wanted to get rid of my or were not able to help. One time I was given false information (Screenshot 4), one time an agent confirmed me that some of his colleges lie (Screenshot 5), one time I asked an agent if he actually cares about my problem and I got a "no" (Screenshot 6)...

Finally I started to ask for case IDs because I was always promised so much, but no one did anything or they did something I did not ask for.

This is what I got :

Case ID from Appeal:
2004000003669992 (more then one were opened, this is just the last one I asked for)

Complain numbers:
4005178509
4005208884

Case ID from contact seller:
2004000003653010
2004000003562227
(Multiple more contact attempts from Aliexpress, those are just the last two again)

Report the seller:
2004000003774817

Still I was not able to get a hold of the seller in any way. Even after explaining the Agents in the chat support, they did not want to help me and always told me they are going to contact the seller, even though I told them that this is not going to help anything because this was done lots of times. But they would not hear.

This is the whole story put into short words. More Information is available on request and will gladly provided.

Please get back to me asap, as this is going on for months already, thanks

Kind regards,
David Becker

Dear Sir,

This is with reference to the aforementioned order number requested by my Client Mr. Jawaid Sidique.

Our client has repeatedly requested you for return / refund of cash debited from his credit card. You have today not delivered or confirmed the status of the delivery.

Please consider this a final legal notice for refund or delivery of the aforementioned within 7 working days before proceeding against you under the Consumer Protection Act 2005.

Regards,

Advocate Muneeb a shiekh
[protected]
[protected]@mandviwallaandzafar.com

Dear sir/madam

I am writing in reference to my order shipment delivery time.

I have ordered a head capping for a pneumatic perfume machine size 15mm from zonesun company.

They have mentioned before I order that the estimated delivery date is 9 days or full refund. But, unfortunately they changed the estimated delivery date after order done.

The picture below shows the order.

I need my order as soon as possible or to return my money.

Your truly

US $13.01
black, L
free shipping
paid with credit card
it was supposed to be sent to:
tayo 2704 lake flower drive
house
flower mound, Texas
US
it was 8:21 AM
quantity: 1
i ordered and never received it. i ordered around December 2018 - January of 2019.
i received an email that said this:
payment order no, [protected] has been accepted.
currently your payment is "being verified". after verification, the supplier will begin to produce it. during this time, you are unable to do any operation on your order.
create an account on AliExpress
to track your orders online, save your shipping and billing information, and more!
or copy and paste the link below in your web browser:
(no link was given)
sincerely,
aliexpress.com
2018.12.17
5:36

Hello,
I bought this product and it does not work.
I have contacted the seller, he told me he will refund my pay pal account.
Now he disappeared and won't answer my messages.
I want me 10$ refund TODAY or I will go to higher means.
It is unreasonable that I pay 10$ for a product that I ended up thrown in the trash!
It is unacceptable that you have a seller that promises one thing and the next day ignores the customer's messages.
Please resolve this by the end of today.

i ordered a "YI Mirror Dash Cam Dual Dashboard Camera" on September 11 2018, i waited for months till it was confirmed that my order is lost by the shipping company, then they went for a refund wich i've been claiming for month and i always get the same anwser " check with the bank.. i tried to text them multiple times but alway the same exact answer

I ordered for the above product on 14th March 2019. I should have received the product long ago but I have not till today. I am not even able to track the product. I want a refund but not able to open a dispute. I have contacted the store multiple times but they just keep telling me to wait. I am extremely frustrated. I want a refund. Worst Ali Express experience ever!

Order ID: [protected]

Both the orders Status is Finished but i have not received anything
Please inform me what i have to do i have payed for them i am very nervous
I have tried hard to reach to shopkepper but The shop owner is not replying my text
Please help me they have not informed me about anything and they itself made the status Finished
They should have contacted me but they did not do anything