SUBMIT A COMPLAINT

AliExpress4 * 10 pcs 40*40mm/50*50mm stainless steel hinge industrial equipment cabinet hinge

1
R Jul 29, 2019

Australia Post:
Australia Post records confirm item LL268943737CN arrived in Sydney on 22 May 2019 and is still awaiting clearance.
The processes is laid down by the Universal Postal Union (UPU), of which Australia Post and China Post are both members. Their guidelines stipulate that the sender in their origin country are obliged to start an investigation with their postal service. This is because the sender has all the relevant paperwork needed.
Our scans clearly show the parcel has not been delivered.
Australia Post

AliExpress:
Dear Customer,
We are sorry to inform that your appeal request was rejected.
Based on the tracking information, the package has been successfully delivered to your address. If you have not received the package, please kindly request an official statement from the local post office and provide it for us via: https://helppage.aliexpress.com/buyercenter/index.htm.
Please accept our apologies for any inconvenience caused.
AliExpress Customer Service

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