My mobile phone which is a lifetime prepaid connnection. had not given problems in the past two years. Last month my phone no. [protected] was disconnected given a message for non submission of document proofs. wherein when i had taken the sim i had submitted the documents on that basis the sim was activated. when visited the Airtel gallery they informed me that due to recent crisis they have disconnected the prepaid cards. I submitted the documents on 3rd November, 2017 . the customer service told me that the same will activated in 24 hours (their 24 hours is 8 hrs on working days i.e. 3 days.) I visited the Airtel Gallery (Ghatkopar - opp. Odeaon Theatre) again on 7th November 07 as my sim was not activated. The per son at the gallery informed me that the network is down it will be done by evening. When on that day it did not happen i visited the gallery on Thursday. At the gallery the customer service activated my phone when i returned home i came to know that the person has activated my outgoing but my incoming is not working. No one is able to call me on my no. I complained it to the Airtel helpline (Worst service no.) [protected] They take your complain but nothing is done on the same in the past7 days i have almost callled up 10 times but they take the complain and inform you that the same will be done in 24 hours. but believe me dont wait for the same. they do not call up . I have called again today twice but they just given assurance that they will do it. and they take your alternat e no to confirm the same but nothing is done.
Please help me with this.