Airtel Prepaidworst services.

F
This review was posted by
a verified customer
Verified customer

My mobile phone which is a lifetime prepaid connnection. had not given problems in the past two years. Last month my phone no. [protected] was disconnected given a message for non submission of document proofs. wherein when i had taken the sim i had submitted the documents on that basis the sim was activated. when visited the Airtel gallery they informed me that due to recent crisis they have disconnected the prepaid cards. I submitted the documents on 3rd November, 2017 . the customer service told me that the same will activated in 24 hours (their 24 hours is 8 hrs on working days i.e. 3 days.) I visited the Airtel Gallery (Ghatkopar - opp. Odeaon Theatre) again on 7th November 07 as my sim was not activated. The per son at the gallery informed me that the network is down it will be done by evening. When on that day it did not happen i visited the gallery on Thursday. At the gallery the customer service activated my phone when i returned home i came to know that the person has activated my outgoing but my incoming is not working. No one is able to call me on my no. I complained it to the Airtel helpline (Worst service no.) [protected] They take your complain but nothing is done on the same in the past7 days i have almost callled up 10 times but they take the complain and inform you that the same will be done in 24 hours. but believe me dont wait for the same. they do not call up . I have called again today twice but they just given assurance that they will do it. and they take your alternat e no to confirm the same but nothing is done.

Please help me with this.
Frank

Responses

  • Rp
    rpnaidu Sep 01, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Pl.kindly action to my complaint

    0 Votes
  • Rp
    rpnaidu Sep 01, 2012
    This comment was posted by
    a verified customer
    Verified customer

    From:
    R.P. Naidu, MBA.MA.BL.PG.DIP.PMIR&LW.
    VIZAG.ANDHAPRADESH.

    To,
    Appellate Team.
    Bharti Airtel Ltd.


    Sir,

    I have submitted the documendts mentioned below: i)
    address Proof.ii)Photo ID Proof. iii) Passport Size Photo.Pan Card .Voter Card.

    I am using Phone No.[protected] (Air tel) september-2017.

    SIM: No.[protected]:

    This is to mention again that I have submitted the aforesaid documents
    FIVE TIMES.
    I am still getting e mails from custmer care Bharti Airtel ltd. That
    my number will be deactivited permentely in 3 days. I dont understand
    how my number will be deactiveted when I am the legitimate user of the
    number [protected] for the last EIGHT years. I can't bear this kind of
    herassment from the Custmer Care and I would proceed legally against
    the heressment meted out to me.


    Thanking you


    RP Naidu
    1.09.2017
    [protected]/[protected].

    0 Votes
  • Me
    Menas Ahmed Jul 24, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Sorry Rakesh Ranga,

    The issue is not resolved! Once again a typical Airtel customer care way of "closing the issues" no matter the customer is happy or not.

    Regards,

    Menas Ahmed

    0 Votes
  • Me
    Menas Ahmed Apr 17, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Crooks working at Airtel are trying to steal my number!
    Hi,
    My name is Menas Ahmed and i own a Airtel number [protected] for the past 5 years or more in Hyderabad, AP. This is a paid number and i paid a lot to the agent to get that number. Initially it was Post-Paid, but later i converted to pre-paid. Due to my work requirements, i had to travel abroad frequently for 2-3 month stints. And during these period i always use my number in international roaming to make & receive calls and SMS. All my banks are registered with the same mobile number and the number not working means i cant even log-in to my bank online.
    Even though the mobile is life-time valid, airtel says that you need to recharge every month. I had some balance already. I did not recharge for 1 month or more and the phone was working all well till february end. In February last week, i noticed my phone was giving error "Sim Registration Failed". Suspecting it is a validity issue, i immediately recharged with 333INR twice and nothign happens. I send one of my friend to the airtel office Madhapur and they looked into the details and they recharged for 34INR saying that the account will get activated immediately. Nothing happens, so i call the customer care and they tell me that 34 is not the amount and i need to recharge with INR 27. I re-charged that amount and still nothing happens. After that i recharge with INR 50 again.
    Since March 1st week i have customer care several times and then they say i need to re-submit the identity proof once again to re-activate. I sent all my valid identity details and my friend submits them in a airtel retail store at Kukatpally. After a week, nothing happens and when follow-up, they said that they lost our documents submitted and asked us to re-submit once again. I submitted the documents and even after a week, nothing still happens. Called customer care numerous time and all the time they ensured that the number was still in my name and i need not worry. They even said it was "active, but awaiting documents". All the time, they also said that my account has balance about INR 780 (approx) which is about the amount that i recharged.
    So i attempted to submit the document at the main office in Begumpet. They did not accept the documents because i had a one letter spelling mistake on my name in my BSNL telephone bill submitted as address proof. They were very reluctant that they did not wanted to accept my documents. For the new connection, they would not mind whatever mistake was there in the forms!! all through the interaction there was something very fishy always. I then sent my Voters ID card to my friend so that he can submit my voters ID card as address proof and my passport as my identity. My friend tried to submit the document today at Airtel BEgumpet, But then now come up with the story that the number is allocated to someone else since March 4th. And only thing i can do is to call him and try to negotiate. How come a number working on my name 3rd week of February be allocated to someone else in March 1st week?
    It all sensed very fishy because, since February i try calling my number to check and the airtel message was "this number is temporarily our of service". The message was the same everyday and even today. The message was still the same immediately after the airtel agents told that the number was given to someone else and my friend came out of the airtel. But after 10 minutes, when i try to test call the message started to say "the airtel number you are trying to reach is currently not reachable".

    Enough is enough and its against my consumer rights. I am planning to go legal now and planning to file a case at consumer court. The pathetic service of customer care is irritating.

    Will never ever again buy any airtel products again. I have sent instructions back home to disconnect airtel internet, landline and IP TV. Government services are much better and Airtel is not any more Airtel !!!

    From,
    A very frustrated Airtel Customer.

    0 Votes
  • Ra
    Rajarshi Roychowdhury Mar 28, 2012

    Sir,

    I have the following complaints against Airtel (Kolkata circle) which I need rectified as soon as possible.
    Name of customer: Rajarshi Roychowdhury
    Number: [protected]

    (1) A 26 Rs Message pack was activated by Airtel on 27/03/2017 at 10:30 am under the auto-renewal facility. However on 28/3/2017, the sms were charged and Re 1 was deducted for every sms sent to an airtel number. Total sms sent on 28/3 was less than 25 (obtained by dialing *125*5#). Likewise, Rs. 25 has been wrongfully deducted form my account.

    A complaint was made to Airtel customer care however the complaint number was not received by me.

    As I have activated my message pack on 27/3, hence the problem lies with Airtel (as confirmed by customer care executive). I will continue to message, and expect all the balance which has been wrongfully deducted be remitted back into my account.

    (2) I wish to lodge a complaint against Mr. Biplab Sarkar (airtel Kolkata), who behaved rudely and refused to take my complaint. I repeatedly mentioned my problem, but he refused to lodge the complaint, and disconnected the phone without my permission. I STRONGLY protest against this kind of treatment towards Airtel customers, and expect an apology from the concerned person. Please note that I will not hesitate to take this case further with Airtel authorities till I receive a solution to my problem.

    Best regards,
    Rajarshi Roychowdhury
    Kolkata
    [email protected]

    0 Votes
  • Ba
    bangalore_user Feb 18, 2011

    Worst customer service ever faced till now, after getting 3 recharge of 17 & 28 rs and 250rs, i can't make std calls.
    Repeated attempt of customer service didn't provided any solution and blocked my number now i can't even call up customer care and talk to airtel executive.. literally very much frustated with this ..thanks to number portability will change my service provider ASAP..

    Worst customer service experience...

    0 Votes
  • An
    anil kumar tyagi Dec 02, 2010

    why airtel is doing so ?

    0 Votes
  • An
    anil kumar tyagi Dec 02, 2010

    sir iam a regular coustomer of airtel prepaid and post from last 7 years, ihave 5 members in my family out of that 4 members are having airtel nos but some thing is wrong with ur company ' my one no is being charged regularly with out any [censor] of adopting any value added service why is this so? should i go to court or change my family nos from airtel to some once elce, today i have tried coustomer care from 6 pm regularly but result is oooo why is it so???????????????????

    1 Votes
  • Pr
    Pradip Halder Nov 27, 2010

    Hi, I am Pradip Halder from kolkata. My mob no is [protected]. I have been using this no for the last one year. On 26th of November my acc balance was rs.47.71 inr. In the evening I got an sms regarding the deduction of rs.30 for downloading sudden strike where I have never purchased anything close to that and I am using 98 recharge scheme where 2 gb data surfing is free. I call 198, the complaint helpline on that very day and spoke with Mr. Sinha then Mr. Afjal then Mr. Sirkar. But all of were filled with wrong information. All of them showed me three different reason. None of them were reasonable. At last broke into vulger argumentwhich is expected from a customer care. Its not about rs.30, but the right of customer when we all know its a buyer's market. All I am saying its a humilation of consumer right and sufficient step should be taken against it.

    0 Votes
  • Hr
    HRKUMAR Sep 27, 2010

    I have been charged repeatedly for 3 calls for which I hav not been connected to.

    I am a 80 year old lady and there was a service message, I pressed that a sI had to go to my msg. I find immediately downloading of a msg which says

    " Thanks for downloading DLFIPL SUPER KING GAME FROM AIRTEL.. CHARGED RS. 50/-

    AFTER THATI RING UP [protected] FOR COMPLAINING AND I AGAIN THEM FONE GIVES A DEAD NOISE AND I AM CHARGED .50 PS FOR TWO CALLS.

    KINDLY SEE THAT MY AMOUNT IS REPLACED.
    MY NO. IS [protected]

    0 Votes
  • Ni
    nikhil3Srivastava Feb 21, 2010

    I have airtel prepaid phone. And I didnt raise a request for any extra service. But airtel activate the extra services (Like friends on chat, autorenewal picture etc. ) on my mobile without my request and cut the balance. And when I tried to call customer care, they told that ur complain is registerd but again after some time it's happen on my phone. And every time they deducted balance from my phone. I am very frustated with their service and call center.
    And because every time I am just getting sms for this. So I dont have any written proof.

    0 Votes
  • Ai
    [email protected] Jan 26, 2010

    Dear Customer,


    This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards,
    Vinay chugh
    Airtel Customer Service Team

    0 Votes
  • Vi
    vilpa shah Jan 26, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I am having a prepaid connection of Airtel lifetime ([protected]) usually having a balance of Rs.100 & more having full talkrime. I am having a model of Nokia - 3315 having no other facility than receiving and diallinmg a no. Company's customer care service centres are sending promotional messages and in case of no reply automaticaaly activates the service and keeps on debiting the amount from the customer's account. There are many other users who like me are only using the mobiles for their necessity amd not for the value added services. The company is cheating the customers by debiting the amounts from customers accounts.

    I think that company is cheating their innocent customers who don't know about value added services and don't require it by activating on their mobiles and charging for the same

    0 Votes
  • Am
    amarjyoth m Nov 07, 2009

    i too agree this comment. the customer service provide by airtel is very poor.

    0 Votes
  • Ha
    harjsh Sep 10, 2009

    Hello sir,
    I am harish joshi I am using airtel prepaid mobile service. On this mobile I have not suscribed for any value added services but they activate it directly and charging me 3rs/sms. After I complained with customer care they stop it for some days and again start after some days. What to do with airtel mobile no is [protected]. Pl. Help me.

    0 Votes
  • Su
    sudhir kumar patro Aug 11, 2009

    Dear Airtel on saterday evening I got a SMS from you(Rs 274 worth benifit with RC222 ! Rs 199 regular talktime & 50 free STD mins. STD min validity 7days.offer ends on 18/08/2017). So I recharged my mobile with with RC 222. But I didnt gety the STD 55 mins. So I make a call to you.Yuor customer care people disconected my call 4 times. Lastly i talk with your customer care superviser and he rectified my problem & said the 50 STD mins will come to me with in 24 hours. After 48 hours I checked it out & i didnt get the STD mins. So I make a call to your customer care peopel. Again same problem I faced- your customer care people disconected my call 4 times lastly I talk with your customer care superviser . He is scolding me & saying they diidnt sent any SMS to me & disconected my call.

    0 Votes
  • Wr
    Wrongly deduction of amount Aug 05, 2009

    I am Pravakar Adak. from kolkata. i am a prepaid customer from last 4 years. my no is :[protected].

    on day of 30th July I have got a massage that "Thank you for subscribing to airtel friendz chat. you have been charged rs. 10/- for 10 days. but here I donot activate any friendz caht services. This time my a/c balance was very low :(Rs.0.19).after this service activating my a/c balance :Rs. (-)9.79
    here my quiestion is where i donot activate any friendz chat service or any other, so why i give its, charges.

    I also complain to airtel same day. my complain no is :[protected] by Mr. Ujjal Sadhuka on dated :30-07-09) .Mr. sadhukha says that you will be know against this deduction by sms on or before 04th August. but today 5th august. I donot received any sms or call from customer service..

    So in my sight Airtel provide very bad service. They deduct amount from customer without any resion.

    0 Votes
  • Dr
    Dr. Suvrodeep Jun 05, 2009

    i agree...even in ultadanga, kankurgachi, phoolbagan, beleghata, sealdah, NRS medical college route the service is very very poor. i am though highly satisfied with my vodafone connection. my BSNL is also better than airtel, though vodafone is outstanding...

    -dr. suvrodeep datta

    0 Votes
  • Ki
    kishor Patil Nov 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hi...This is Kishor([protected]) from Navi Mumbai. I am also facing similer problem...!! As per information from Customer Care i send DMCA to 250 near about 5 times...& each time i receive replay as your compliant is unders concideration... but it not works at all.

    0 Votes
  • Pr
    Prateek Oct 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    they are ### bloody if I had a gun I should have shoot them

    0 Votes
  • Ab
    Abhinandan De Aug 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am a Airtel Kolkata Customer. Recently I
    have switched to Airtel leaving my 5 yr. old BSNL connection. But I am
    sorry to say I have to repent for my decision to switch to Airtel due
    to poor network coverage of Airtel in some prime areas within the city
    of Kolkata. I have been complaining at 121 customer care number for
    last two months but nothing has improved.

    I am a daily commuter in the Rabindra Sadan - SSKM - PTS - Race course -
    Hastings - 2nd Hooghly Bridge route. I have been experiencing severe
    network problem in the entire stretch starting from Rabinndra Sadan -
    SSKM four point crossing upto the approach road of 2nd Hooghly Bridge. There is no signal at all when I stand at the Rabindra Sadan - SSKM four point crossing. The problem is not with my handset as I have tried with different handsets and have also seen my colleagues to experience similar network problem in this area. Most of the times there is absolutely no signal and very weak signal cotinues for almost 1 Km stretch upto 2nd Hooghly Bridge approach.

    Call drop, poor voice quality and error in call connection is common in this entire 1 Km route.

    I have been observing Airtel network strength in this area.
    Interestingly there is no tower in this entire 1 km stretch as cell
    info display show very distant Bataitala (Howrah) or Strand Road
    towers. Interestingly Vodafone has strong network in the area with
    their Maidan PS tower and BSNL has Race course and Telecom Factory
    towers providing good coverage in this route.

    It is surprising to see how Airtel can afford to have such poor
    network coverage in such a busy and prime area in the heart of the
    city. The problem is persistent for the last few months and there is
    no respite for even a single day. Being daily commuters on this route
    I along with many of my colleagues are seriously considering to stop
    using Airtel and to switch over to Vodafone.

    I wish if Airtel could take some action, which could improve the
    situation and would help us to retain our Airtel connections.

    0 Votes
  • Ku
    Kulvir Multani Jun 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i want dietails of telefon my wife baljinder multani telefon nr.[protected] incoming out goinh calls dietails

    0 Votes
  • Ai
    Aijaz Ahmad Jun 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I got an Airtel Prepaid connection last month and submitted all my papers to the agent for registration. On my visit to Airtel franchisee for an subsequent recharge i was told to resubmit my papers, which i did. Two days later the services were debarred and on inquiry i was asked that verification had failed because papers were not submitted. I did resubmit, now a third time, all the papers and the services were restored late in the evening. Now that everything was settled, i recharged my cell with a prepaid recharge of Rs. 3500/-. One week later i got a SIM registration failed message on my cell. On inquiring again, i was told that the verification has failed and no reason was provided why. They did not even intimate me about the disconnection of services.

    And worst, still are not ready to refund back my money.

    0 Votes
  • Ra
    ramarao m s Mar 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    mobile [protected]
    Dear Sir,
    ref ramarao m s 105-[protected]/[protected]
    Complaint :

    Airtel complaint No [protected] recorded by Sri chandran 9th feb at 8-30 pm

    I have received a DD for Rs 553-63 on 12th March 2017.
    There is a shortfall in the refund and hence this email.
    Total deposit Rs 1500.
    Deduct bill upto [protected] [this is the last bill I had to pay]
    -------------------------------------------------------
    Balance to be refunded 881-31
    DD received 12th March 08 553-63
    -----------------------------------------------------
    Refund due 327-68
    Please note one bill of mobile # [protected] [see below] has been wrongly debited to my
    mobile account. I have complained this to Mr Chandran and also emailed to your office [email protected];
    Inspite of all this you have wrongly/negligently calculated and sent refund which has a shortfall of Rs 327-68.
    I therefore request you to send this balance due immediately.
    Wonder how your office has erred like this.
    My experience is your office will not reply.[ except the comp generated reply.]
    hence I will not send you reminders, but wait for 15 days for your reply.

    If there is no reply/refund of Rs 327-68, I will be constrained to move the
    Consumer forum .
    Trust you will take steps immediately.

    Thanking you,
    sincerely

    Ramarao m s


    your earlier bill wrongly debiting my account:

    Airtel Number [protected]
    Circle Office : #55, DivyaSree Towers, Bannerghatta Main Road, Bangalore - 560029
    105-[protected]
    Account Number 105-[protected]
    Bill Number [protected]
    Bill Date 06-Dec-2017
    Signature Card Holder’s Name
    Against Card No.
    Diners Master Visa Amex
    Bharti Airtel Limited
    Please Charge Rs.
    Payment Mode Amount Date Cheque Number Bank/Branch
    Cash
    Cheque / DD / Pay Order
    Please make crossed Cheque / DD / Pay Order in favour of "Bharti Airtel Limited - Mobile Services A/c No.
    Credit Card
    Card Expiry Date
    Amount Payable 664.61
    Due Date IMMEDIATE
    /


    Be a better friend, newshound, and know-it-all with

    0 Votes
  • Pr
    priya Mar 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Bad customer service.More than money faith of customer is lost . our precious time is lost by talking to them.Due to this i reduced using airtel.

    0 Votes
  • Bi
    BIPLAB SAHA Mar 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have Airtel prepaid connection with number +[protected]. I have deactivated GPRS connection on 19.02.08 morning at the Patna head office of Airtel by filling up a form. I was told that it would be deactivated within 24 hours. To my surprise Rs. 249 has been deducted again from my account on 20th Feb.2017. I talked to customer executive by calling at 121 regarding my problem. He agreed that the amount has been wrongly deducted and assured me that my problem would be solved within 24 hours. When my problem was not solved by 29th Feb., 2017; I personally went to the head office again and talked to the customer care executive and got the same assurance again. I was told that Rs.249 jas been wrongly deducted and wold be deposited immediately to my account. But so far not a single penny has been deposited so far. I am facing lots of inconveniences as my balance has gone to negative after the deduction.

    0 Votes
  • Vi
    VIRAL SANGHAVI Feb 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am a airtel prepaid customer. Firstly missed call alert services were free of charge & later on it started charging 15 rs/montgh. So I want to disconnect my missed call alerts services but I am unable to contact customer care... Can I get customer no where I can speak to person & tell him my problems... Also when I try to open airtel site it shows vodafone link... What is the matter ??? Kindly help

    0 Votes
  • Sa
    Sajiya Munbhatkar Sep 20, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have a prepaid card with airtel, phone no [protected], and on 25th August 2017, I recieved a promotional email promoting Night talk plan wherein if u sms for a confirmation of the plan one could talk from night to morning for 10 paise per minute at a deduction of Re1 every day. After replying back asking for the service via sms, I recieved an SMS confirming the application and assurance of an activation of the same within 48 hours.

    I did not receive a confirmation after 48hrs for the the activation and so I call Airtel prepaid customer service. They said that I was not eligible for the plan and that the sms is a general reply not an assurance of the activation of the plan. After that, on the 7th of September 07, my money started getting deducted everyday. My balance kept getting less by 2 RS. I contacted the prepaid customer service center on the 20th September 07 and spoke to a customer service executive named Manish. The call was made between 11:15 am and 11:30am. Manish kept saying sorry for the inconvenience but refused to help. He said that it was a system error and that although this error was from their end they could not refund the money because it was night plan was activated and nothing could be done. I asked for his full name and he curtly replied saying that it was against company policy to give it! I asked to speak to a supervisor, he kept me on hold and returned back saying that the supervisor was not available and that I would need to call back in 2hrs if I wanted to speak to one. He sounded disinterested and rude!!!

    Beware!

    0 Votes
  • Su
    SUMIT SRIVASTAVA Sep 05, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I am a user of Airtel Prepaid mobile service and my mobile number is [protected]. In last few days I have noticed that my number has been charges the call charges much more than the actual/normal tariff of my number. On inquiry, I was told that for some calls I have been charged Rs. 6/- per minute instead of Rs. 1.50 (STD Call charges on my number).

    I was given a complaint number [protected] and was assured by the customer care executive that the excess amount (about Rs. 400) will be refunded back as a credit to my number within 24 Hrs. More than 72 Hrs have been passed since then and there is no such credit in my account. When I contacted again and gave reference of my complaint number they say that their server is down and the same will be done in next 48 Hrs. I am helpless.

    Regards
    Sumit Srivastava
    Sr Manager
    Union Bank of India
    Central Office, Mumbai.
    [protected]

    0 Votes
  • Ra
    Ravi Chincholkar Aug 04, 2007
    This comment was posted by
    a verified customer
    Verified customer

    A scheme was activated automatically on my cell no.. I tried registering a complain in call center I got 1 number which was redundant.. Then I also tried getting to a airtel gallery, but they also didn't make much difference. Finally when I called the call center 2day, they dropped my call...

    Is this the customer service they speak about...

    0 Votes
  • Su
    sunil May 16, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Dear customers,

    If anybody knows the mobile numbers of the higher authority of airtel please circulate it... I want sell some nasty products including my ### to these ###... They can give our number to all these banks and insurance company to promote their products. So circulate the number and call their family in the midnight for a f*ck...

    I am frustrated with the request. Four times in three months i complained to them to not to send these nonsense to my number. No use, now i decided to react public...

    Soon you can expect a website about this matter...

    Are you happy airtel mother f*ckers...

    0 Votes
  • An
    anji kiran kumar viranjaneyulu May 15, 2007
    This comment was posted by
    a verified customer
    Verified customer

    This is to inform u that I am the prepaid customer for airtel. My mobile number is [protected].1months before it has been disconnected due to the submission of documents. I was being told that it will start within 48 hours. But after submitting the document it got started after 20days. Now again on 14th it got disconnected. When I called the customer care they told me that it will get started within 2hours as its having some network problem. But then after two hours when I called back they said that u have submit the required documents. I even told them that I have already submitted all the required documents before 1 month then only it got activated. Anyways when on 15th I went to airtel gallery they told me that I no need to submit any document as there record is showing that I have already done it. And they told me to recharge the validity. So I did it but no result. Then again I called customer care they told me the same problem that I need to submit the documents. I am not getting what the exact problem is.

    0 Votes

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