The complaint has been investigated and
resolved to the customer's satisfactionResolved Airtel Postpaid — gprs plan changed without informing me
resolved to the customer's satisfaction
I am using airtell Postpaid # [protected] from july'08. I took this corporate plan number from my office IBM, Gurgaon, haryana, under Plan#IB279 voice-corp & GPRS Plan#249unlimited. From last month August'09, the plan( new plan 10Paise/10KB)has been changed from Airtel side without informing me or even asking me if i want to go with new plan or not.These idiots didnt bothered to take my permission for new plan. I got this information on 26th of August (bill message recd on mobile) & then i called up customer care & has been continuously in touch with these airtel customer care executives since then & everyday i get this information that things will be sorted out within 24hours from one month. instead i m fedup getting their reference # everyday after every complaint. Since there was some problem with their computer datas, I was given assurance that my gprs 249unlimited plan will be deactivated again & i will get revised bill by 22nd of september.
My first reference# started on 26'Aug at 9Pm(ref#[protected]) & at present I have around 20 reference numbers lying with me & still no solution.
ReF # r ( [protected], [protected], [protected] 6, [protected], [protected], [protected], [protected], F554807530, F554816781, F557242555, F557842971, [protected], [protected], F559588301). Some numbers i got deleted. Even after speaking to our coordinator on 02/09/09 (as told by airtel executive to check about the plan with my office coordinator), i was informed that this plan is still working who have taken earlier but for new numbers they r not giving this plan anymore.
Then i was asked to write a mail to [protected]@airtel customer care. I wrote a mail & got again reference numbers & no action whas been taken till now. These idiots have harrased me a lot from last one month. they are charging me the amount which is not my fault. & after giving assurance that my plan will be deactivated, it has still not been done.
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