Airtel - Mumbaino gprs services in my home network

Z
This review was posted by
a verified customer
Verified customer

I purchased a prepaid connection of Airtel because i intended to use the edge advantage that airtel provides. I got my Mobile Office services activated and initially for one month the services worked fine. After that it stopped working in my home network of Kalyan {East} as a result i was unable to access my services on my home pc. when i used to move to other area i used to get GPRS connection on my handset.

Now for the last one and a half months my services in my home network is not working. I made numerous calls to the customer care only to be given one standard reply every time that i should wait for the next 72 hours and the services will be restored. Airtel without fail deducts Rs. 7/- per day and it has charged me more than Rs. 300 so far without giving me the services.

I can't understand whom i should approach to get my problem solved. Now as a last resort i feel that the best thing to do is to give up my airtel connection.

Airtel India's Number One Service Provider!!!

If this is Number One - God Save India :(

Responses

  • Ro
    Rodney Dsouza Mar 05, 2007
    This comment was posted by
    a verified customer
    Verified customer

    There is no connectivity in my area I have complaint to airtel executives but all in vain... They are assuring of cell site within 3 months from past 1 year... And nothing is being done... 10 complaints and yet no response... Anywhere the plans are not good as compared to hutch... No tuesday to tuesday plan like hutch no exciting plans... Airtel mumbai really sucks big time!

    0 Votes
  • Ra
    ranjit ganpat dhepe May 30, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I received call from “Airtel”, saying, “Your prepaid is selected for post paid, are you interested?”. I was ready so, I have submitted all documents and cheque of Rs. 599.; but sim provided by that executive is giving message “SIM not recognized”.

    From 20days I am waiting to unable my postpaid card, but till no response from Airtel. And also my cheque amount is deducted from my account and name of airtel’s vender was “AS Enterprises”.

    Please let me know, what should I do?

    Thanks,
    Ranjit.

    0 Votes
  • Sh
    shard Jun 10, 2007
    This comment was posted by
    a verified customer
    Verified customer

    To: AIRTEL,

    I am a Airtel Subscriber from more than 3 years and from more than 6 months I am facing very bad services from Airtel. The subject is I asked to activate Mobile Office on my mobile it took more than 2 days to activate, and as per TAT given is 6 hrs. Its OK!!!

    And after using the services 4-5 days I Request to deactivate service and I got answers from agent is System is Down/or in upgradation, some time calls are not picked or kept on mute after picking up phone and I am doing this since 4 days I spoke with Mrudula(supervisor) Isak, Rina, Shailesh etc. so called customer care Associates first these guys don't have soft skill training how to speak with customer including supervisor and they are not maintaining customer call records to verify customer really called or not cause I got different answers from different Agents and my services are still active so who is going to pay this and headache given to me. You guys are responsible to my money and inconvenience I hope u'll take necessary action not for me but other Airtel Family Members.

    0 Votes
  • Ba
    Baiju Cherian Jun 12, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Visited Chakala / Mumbai airtel office and wanted to charge my prepaid card for an year. For the last 2 year, have been charging through credit card and today when I visited I was declined of the service. Checked with customer care and they have no idea about where I can do so. Also understand that through sms and using yr credit card the validity can be done.

    0 Votes
  • Li
    Lina Mascarenhas Jun 20, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I had given a cheque in the name of Bharti Airtel Ltd to get my # 9892411836 activated to postpaid on 24th of May and have no results till now so I would like Airtel to refund the same amount of Rs 599/-back to me on the following address:

    502/503 Matharu Arcade, Subhash Road,Ville Parle East. Mumbai 400 057

    0 Votes
  • Ja
    Jasraj Snagani Aug 16, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have activated NOP (a wap service) on my samsung x620. The charges are rs. 2/- (per day) only if you browse the wap sites. I have activated the service since more than a week but used it only for 4 days. So common sense says 8/- rupees should be deducted from my account. But can you believe it, 37/- rupees are deducted for what ? SORRY I DID NOT MAKE ANY CALLS OR SEND A SINGLE MESSAGE. The message on the screen read "your balance has been deducted for wap browsing" WHAT RUBBISH. You charge rs 7/- for broadband and 36 divided by 4 equals Rs. NINE ? JUST FOR FOUR DAYS OF WAP BROWSING ???

    I hate AirTel!!!

    0 Votes
  • Ro
    roymario Sep 29, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Airtel is doing this on purpose they deducting my balance too I guess they are just robbers who stoop so low as to rob our cash i guess they will wrot in Hell. If you know of any way that we can get justice please let me know i got all the conversation with their call center guys recorded.

    0 Votes
  • Pr
    Pravin Hadkar Jan 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Dear,

    Last 7 days my mobile's incoming network not working. Several times (7 times) I lodged complaint to customer service but everytime they says within two hours your incoming services will start. Then I rushed to Airtel Gallery. They lodged the complaint also my SIM card checked but till today my incoming services not working. Pl look in this matter.

    Thanks.
    Pravin Hadkar
    9892018142

    0 Votes
  • Um
    Umesh U Prabhu Jan 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have had my Airtel prepaid connection for years.

    I had my my incoming free for lifetime.For the last 3 days my connection has gone kaput. I immediately sent an sms & wrote 2 emails.

    The autogenerated response says wiil get back immediately.Still no response.

    Thought of recharging when still had balance.The recharge was accepted but still says No Service.

    Again sent email; same reply autogenerated will get back soon.


    Poor customer support; dumb people running the show.

    they should kicked beaten lynched ripped apart & butchered & fed to the dogs.

    They should not be allowed to run their services.

    Mobile no. 9892578368 (Mumbai)

    0 Votes
  • Pr
    Pravinkumar M. Shah Jan 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Your network connectivity is very poor, overall in mumbai, specialy in Eastern Suburbs (i.e. Pant Nagar Ghatkopar (E), Vikhroli (E) Tagor Nagar &). Number of times i drops the calls. When mobile shows full coverage on display & any other calls from another mobile on my number i.e. on 9867165722, some times there is no responce & some times they receive computerrized message that the number you are dailling is switch off or busy.
    You may therefore look in the matter or other wise allow me to change the operator service with the same number

    0 Votes
  • Kc
    K.C.Mahalik Apr 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I had my Airtel postpaid connection over the years.During my last visit to China I had a really bad experience from Airtel.Inspite of depositing 1000Rs and calling customer care many times my International roaming was not activated, poor customer support.This month from tommorow onwards i am again going to Australia, Malaasia, Singapore and Norway.Ensure me that those kind of problems shall not be faced by me this time otherwise I have to go in consumer court.You people doesnt know how much business suffers from that.

    K.C.Mahalik
    9867626000

    0 Votes
  • Pa
    Pankaj Agarwal May 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am Mumbai Airtel user.

    There is no GPRS service of Mobile Office nor Airtel Live only in Bhandup(Mumbai) area from 27th April 2017.We can use GPRS service in all other areas like Mulund, Kanjurmarg, Ghatkopar etc

    We have been complaining about the inactive service to 121 from 27/04/2017.

    We have also complaint to to GPRS technical Department on 30 april 2017 our ticket no. 18482653
    Please see that our complaint is resolve as soon as possible.

    0 Votes
  • Su
    Suket Dedhia May 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am a Airtel User from Mumbai,
    I would like to say that people if you can read this never buy a airtel connection you will repent it your entire life. I am stuck with it and cannot change my number due to professional reasons but if i could change it in anyway with the same number i would be the first and the happiest to do that.

    The most unprofessional company i have taken the services from. The Customer Care is even worst half of the time they do not have any information, and the remaining time their systems are down. Even after making the payments in cash and the payments being reflected in their systems they bar your outgoing calls. I mean what type of system is this. I just have to say this Pls People from Airtel or Bharti telecom if you are reading this shutdown your robber company AIRTEL and put a stop to the harassment to the consumers and customers.

    Its a genuine request from a troubled customer of Airtel.

    0 Votes
  • Pn
    P.N.SASIDHARAN May 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Can any one suggest a way to change my postpaid mobile connection number to my choice.

    0 Votes
  • Vi
    Vishnu Jul 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Airtel Does Provide good GPRS when it wrks. But the Airtel Customer Care is the worst in this country.
    The GPRS dep is in some other part of India and they try to solve problem which they can't.
    They don't know that in Mumbai we have Edge Netwrks.
    Its totally pathetic. Once the service failed the customer care wants me to wait for 72 hrs. but while deducting money they'll not even wait 7 min.I had to go to Lower Parel Circle office to get it started.

    0 Votes
  • Ds
    D.S.Yelgar Jul 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Dear Sir,

    I myself an Airtel subscriber, my airtel no. is 919987634950. This no. was not in use for 4-5 months because I was in UAE. I will be returning to Mumbai in August. Kindly clarify me wether I can use the same number & what is the status of my number right now.

    Kindly reply at the earliest.

    Regards,
    D.S.Yelgar

    0 Votes
  • Li
    Lidwyn Aranha Jul 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I had asked for roaming facility on one of my mobile Nos. 9967012369/ 9967012379 for USA from 18th July, 2017 till 5th of October 2017. However, I am not getting any connectivity on my cell on reaching the States. Therefore, the said facility may kindly be discontinued without delay.

    0 Votes
  • Vi
    vinayak Jul 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    name vinayak chandrakant bhogale

    add sanjay gandhi nagar
    near b.m.c school,
    thane [east]
    mumbai -400 602

    cont 9892955281

    da of birth 4th august, 1987

    marital status single

    education qual s.y.b.com

    other qual computer knowledge
    basic knowledge [word, excerl, power point, tally 7.2


    exp 3-4 years

    lng marathi hind english

    hobb playing cricket

    place mumbai

    date

    vinayak c bhogale

    0 Votes
  • Ma
    Mahesh Aug 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    if you did not get solution from gallary or customer care contact
    noadal officer of your area
    ie. for mumbai region

    [email protected]

    0 Votes
  • Ri
    riz Sep 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    To
    Airtel customer service
    i would like to the person name who is calling from this no 9918050285 please reply urgently.

    0 Votes
  • Dr
    dr shankar geeniga Nov 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i use airtel since 2yrs, and since 2mths i activate gprsmo on my n73 mobile, actual daily rate of gprsmo is 14.99 rupees, but daily 30 rupees was deducted from my balance, i have already launched complaint so many times in a 2 months but lookout my complaint, just they give the assurence, will correct this problem but till now this happened daily and contineously, so please request u correct this problem as soon as possible.

    0 Votes
  • Fo
    fox Nov 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Airtel Mumbai - its the worst network...
    readers pls ask your relatives and friends who come for vacations to use any other service provider.
    Use Airtel Mumbai at your own risk, I have suffered several times and so has my family.
    Thanks and regards to all.

    ps. however Airtel outside Mumbai is fine, .

    0 Votes
  • Dr
    dr. shanker geeniga Nov 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    The hopeless service, Airtel really sucks... Their response towards customer is very poor, since two months i have repeatedly complaining for daily double deduction of money for gprsmo from my balance, but nobody can solve my problem, such a useless people those who are working there from hot line to call center and call center to upper managing directer level.
    9867260607

    0 Votes
  • Al
    ALLY Nov 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    airtel is not providing me with gprs. i m fed up.i want a ban on airtel in INDIA

    0 Votes
  • St
    stella rodrigues Nov 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have been receiving jokes on my Airtel mobile No.9867531566, for which I am being charged. Please disconnect these jokes as I would not want to receive them. URGENT !!

    Hope to hear from you soon.

    Thanks.

    Stella Rodrigues
    9867531566

    0 Votes
  • Ni
    Nitesh Dec 16, 2008

    About Airtel Connection.

    I came to Mumbai from Delhi. To save money on roaming, I bought an AIRTEL local connection in Navi Mumbai. A few days later I shifted to Mumbai. The traveling distance is 2 hours and very expensive by cab. I had taken the number using my passport as an ID proof that had my Delhi address. I was staying with a local friend and he gave his address as local address which was fine. Nobody asked for local address proof. I have been using this number for 4 days conveniently. This morning I put 500 rupees on the account as I had to make some international calls and had very important business meetings and was expecting important calls and my whole business depended on it. As soon as I put money I get a call from Airtel that I didn't provide local residence proof so they will cut my connection. I said wait i wasn't asked for any proof. And if it was necessary why wasn't I told the same day or within two days even? Now I've given the number to all business contacts and am waiting for their call. I'm stuck with this number now. I can't travel all the way back to Navi Mumbai to give the damn proof. Airtel is just harassing. Also I was told by the telephone dealer in Mumbai who recharged by phone that Airtel service is bad and they give mis information many times. Better get Vodafone!!
    Shame on you Airtel!!! You people suck!!! You are responsible for my loses in business!!
    God Damn you Airtel!!!

    0 Votes
  • Na
    Nandakumar menon Feb 23, 2010

    Hi

    I am holding a airtel number (9730653282) which is a mumbai (vasai) based number . Currently I am in Gaziabad (UP) and tried to recharge for 100 bugs . Unfortunately it does not get updated in my mobile . It was showing the existing balance . I am not able to call to any number . Any one can help me ?. It is frustrated that dealers not ready to take responsibility .S ince I am the customer why should I call mumbai number(std will charge) and ask the reason . It is perfectly AIRTEL System fault where Customer SHOULD NOT SUFFER .

    I would like to request any one to Look into this matter . Also I request all your dealers should take responsibility of this type of problem .I paid 100 Bugs and I was not getting any recharging amount Why Should I pay to dealer 100 Rs ? . Dealer saying his system showing it is recharged and printout also come out with 100 Bugs..Any one can say what is this ???


    --
    Nandakumar Menon
    973 065 3282

    0 Votes

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