After 20 years with Airtel, I have finally decided to port out because of my recent experience. It's disappointing that a long-standing customer was met with poor service and an unresolved issue with my prepaid SIM. Loyalty should be valued, but unfortunately, that wasn't my experience.
I expected better support and a quicker resolution, especially after being with Airtel for two decades. Instead, I was left frustrated and without confidence in the service. I hope Airtel takes customer feedback seriously and improves the experience for those who remain.
Thank you, and goodbye.