I tried to recharge my airtel prepaid card through online banking. But airtel card never got recharged with that amount.
I got message from airtel saying "Sorry, your request cannot be processed at this time".
When I asked customer service about this they said my number is not recharged with any amount and thay don't know about the message.
It is so bad that they are cheating all by taking amount without giving any service. Be aware, don't try to RECHARGE THROUGH INTERNET. You will loose your money.
thanks for such a service as urs.
i had subscribed for Gprs service from airtel with the rent of 400 rs per month. the customer care personnel informed me that i would get 100 mb of free download, but when i got the bill i was charged for surfing the net as well which was not informed by the customer care. the bill went as high as 3500 rs.
i have nobody in airtel to listen to me plz help.
waiting for ur prompt reply.
I have 2 airtel cug numbers +91-[protected] and +91-[protected] and I have many freinds in dell who have cugplan. There has been no network since many hours as soon as I entered in mohali from chandigarh, inspite of prepaid customers getting full network in the same area. We cant even make emergency calls.
Plz revert or I have to disconnect my numbers
I had purchased a motorola mobile handset as part of a rs 1999/- scheme from airtel in conoor (Tamil nadu) on 14 june 2007. The scheme had a airtel sim card with 2 years validity & rs 1999/- free talktime between airtel customers.
The sim card was activated & was in use till 07 july 2007 after which I removed the card for later use.
When I tried using the card on 10 august 2007 it didnot work.
Therefore I went to the airtel head office in conoor from where I had purchased it on 13 aug. The dealer told me that the card was damaged & it had to be replaced. Accordingly I paid rs 150/- for a new card & the number was re-activated by end august.
However on activation I started getting calls from a local person stating that the number belongd to him. Thereafter around 03 sep the number was again discontinued. On checking up with the dealer, he gave no satisfactory reply & I had to make repeated visits to him for an answer. It was only by first week of oct that he gave a reply. He stated that the number had been deactivated by airtel in july first week due to non reciept of documents & thereafter on recycling the number had been re-allotted to some other customer.
He agreed that the fault lay with airtel as the documents had been provided in full to his office but due to some negligence they were lost. Further airtel didnot inform me regarding the same before disconnecting.
The dealer assured me that he will speak to his head office & get a solution to the problem.
However it has now been two months & despite repeated reminders no action is being taken ither by the head office of airtel at conoor or at ciombatore. Every time I approach the dealer he gives me a vague answer with false assurances of action.
The present status is that I have both the sim cards (Original & the reactivated one) with me.
I wish to file a complaint against airtel for their deficiency in service. So may I request you to kindly suggest as to how to go about it.
I am not at all satisfied with the connection... and I just sticking to this connection, because of the fancy number, which have selected... there is nothing cheer for us, the airtel prepaid customers... as you are no longer providing any call rate deduction or msg deduction... and I have already held one vodafone connection without dropping ur connection as the above-mentioned number weakness... So please be a little lenient towards ur customer... at least stick to one call deduction policy other than changing one after one everyday... i coming to that one offer, which u introduced recently i.e. 2 rs. rent per day for call rate reducing... and u were fail to inform us, the customers that the present 65 plan is there... u can also use that... that addition didn't come for knowledge... and v directly went for the 2/day plan... So please be honest in ur approach towards the customers...
My name is pramod ranjan thakur, I have an airtel sim from approx 5 years which is issued on my name and my...
Dear Sir or Madam,
From last few days my wife Mobile No: [protected] got disconnected without any confirmation from Airtel Bihar.
This number was purchased by my wife from a retailer of Gopalganj (Bihar).
I don't know the name of that person whose documents has been submitted for this Number.
I just want to submit my documents & get registerd this number my by Name.
Kindly confirm Tel/Fax Number on which should I contact for this issue as Airtel Bihar Customer Care No: [protected] is continiously busy.
Pls do the needful at earliest & obliged.
I am an Airtel prepaid phone subscriber and trying to recharge my phone for the past seven days. The customer care of Bangalore is one of the worst I have ever experienced in my whole life. The excuses are that the server is down ( for the past seven days), I should cancel my IST connection, I must wait, why did I not recharge before its validity ( the delay was on their account and now it has become the reason). I cannot believe that the No.1 service provider in India treats its prepaid customers with such contempt and poor service
I am using the airtel services from more then 2 years but everyday i have faced some problem or other. and I need to call them every 2nd day for resolution of the problem. and few problem are very frequent like charges of de-activated sims which appears every month but i wasn't using it. I just want your help that where should i go to get the justice. is there any way so that i can take the legal actions against them. I have already talked to there very senior persons like one of technical head of south zone visited few months back to resolve the speed problem. but problems never ends. when i called them they this should be resolved at the very soon. please help me out so that I can take the legal actions
I am a customer of Airtel My mobile no. is [protected]. Account No. 102-[protected] Bill no. [protected] My...
i lost my sim with my phone kindly lock my number [protected] with Lg gu220also activated gprs stop the...
I got a SMS from airtel customer care stating if we do an e-recharge of Rs. 499 I will get 180 days extended validity I also confirmed the same with the customer care executive before recharging and he said its fine for me to recharge with 499 and I can avail the offer I recharged and found that there was only 30 days validity and I called back the customer care that time itself and he told me that not a problem the validity will get updated automatically every month for 180 days but on 28 Nov '07 after the first month itself my connection got disconnected and when I called back the customer care complaing for the same they told me it will get activated withhin 24hrs and also given me a request no. but the next day after 24hrs it wasnt and I agian called back the customer care and now I was told it takes 48hrs but still it wasnt and I again called up the customer care this time they told me that it will take another 24hrs and when I questioned about my earlier request they told there was no resolution from there end I have to again place a new request this has resulted a great loss to my careers as I was expecting a interview call but due to disconnection for last three days I lost that offer this has happened to me two to three times the customer care people are so irresponsible and Airtel is actually cheating us if you cant implement this offers properly then why do they send these SMS and why are the customer care guys confirm giving false information this is pure cheating I will advise all my friends and colleagues about the same and ask them not to use Airtel at all
I got connection for 999 unlimited Broadband plan from airtel on 28/11/2007 in bangalore. The download speed was supposed to be atleast 1/8th connection speed, but the speed that i actually get is 22 kbps.
1. Staff sitting at customer relationship centre are not qualified about services.
2. They have less information about Airtel product.
3. The staff doesn't the understand the concern of the customer & they give vague reply.
4. There is not coordination among the staff regarding the concern raised by customer, as the response time to concern raised take 24 hrs.
5. The system reflects wrong information.
6. The staff doesn't value customer.
7. If customer doesn't get fruitfull reply from customer care -- sales manager -- nodal officer, then there is no channel to
escalate the issues.
8. Wrong area information is displayed on cell when standing in different area.
9. System display wrong information about corporate when person has enrolled to other account.
10. Whenever a call is made to get the information, a common answer is "System is slow to fetch the information"
The Data card services subscribed about 7 months ago - are not working at all - all the complaint have fallen on deaf ears as they do not seem to have a system of reversal nor they have a system for resolving the problem.
Every time you call the customer care they have same solution to offer which if they log - probably would know how many times it has been tired before. A company who works in communication arena having taken one month already and have not provided a solution - needs to get into some other space where they have the luxury of time to do things at their own pace.
Pathetic is too soft a word to describe their services - hope this complaint is a wake up call for them.
I am not receiving airtel mobile services network coverage on rajkot - morbi highway at ajajnta india ltd. Landmark, I am a postpaid customer paying rental of rs. 399 per month, the customer care executive of airtel replied on my complaint that the network will improve within three months not immediately what I have to do for six months where will be I working at ajanta india limited for audit purpose, my mobile number is +91 - [protected]. I am living in rajkot - gujarat, daily coming from rajkot for audit purpose but remaining disconnected with my family members due to airtel network problem.
As Per Sanjay Kapoor President of Bharathi Airtel Give the Below mentioned Statement , For all Life time Customer and those who are in 999 Scheme are eligible for One Rupee Scheme Local Calls.
Not only that , they are giving advertisement in TV , Newspaper , Just Bluffing the customer.
We have called many times to Airtel Customer care to activate the One Rupee Scheme. Always they promise that with in 24 hours one rupee scheme will be get activated in your pre-paid connection.
Even Customer Support managers are not giving proper response and not ready to attend any calls.
From 12-Nov-2007 to till now 24-NOV-2007 ,24 Hours mean by your customer support is more than a Month. Such a Big service provider Bluffing the customer and cheating the customer.
We waited more than 24 working days instead of 24 Hours still the one rupee scheme not activated in our pre-paid card.
If you are not taking the necessary Action the same mail will be forwarded to your President SANJAY KAPOOR Bharat Airtel (President ).
The below mentioned Two Mobile Numbers Required one ruppee Scheme activation immediately.
Velu D Pre-Paid 999 Life Time Numbers = [protected].
Velu D Pre-Paid 999 Life Time Numbers = [protected].
****************************** ******************************************** ***********************
The financial Express Dated 2-Nov-2007
The 'Super Lifetime Prepaid' with Re 1 outgoing local tariff for life is expected to open up new segments of the market from the very young to the old, from small towns to rural clusters. Existing customers too can avail of offer free-of-charge or by paying a minimal amount, depending on the plan that they are using, said the company.
Sanjay Kapoor, president, Mobile Services, Bharti Airtel Ltd said, "The new Super Lifetime Prepaid further marks our strategic intent of making mobile telephony more affordable among the masses. In a market which is cluttered with multiple tariff options, we are offering the simplest plan ever in this industry. We are positive that this will yet again open up new segments and expand the market. To reward existing customers, we are offering this free of charge to our old lifetime customers".
To the Airtel Bihar customer care and services chain of command, I would like to inform you that I am having...
I am using Airtel prepaid card from Bangalore. Currently I am in Maharashtra for my project work. I was using...
annamalai nagar tower in tamilnadu. full signal but no incoming. the dailer is listened out of coverage. no out going's.for about 6month's. number of time's complained.but no action taken. my mobile no. [protected]. alternate no. [protected], [protected].