Airbnb review: My airbnb accounts were blocked without explanation

My first Airbnb account was blocked without any clear reason, and support never responded to my messages. The identity verification process didn’t work — I was never asked to submit documents, and I don’t know why.

I created a second account because I needed to book accommodation urgently. This new account was also blocked shortly after booking, again with no explanation. Now I am completely unable to contact support — every time I try to send a message, I get "message not sent."

I am ready to verify my identity and cooperate, but Airbnb does not give me any way to do this. I feel helpless and ignored.

Please help me restore access and resolve this issue.

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