AirAsia reviews and complaints 1650
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Refund Process and Poor Customer Service
Hello AirAsia,
I hope this email finds you well, I really do.
Booking Number: [protected]
Case Number: [protected]
I would like to let you know I went to may Banking Branch because until now the refund you said you transferred last November 17, 2022 has yet to be credited to my account. Unfortunately, it has not been. So I took the liberty to ask my bank about this personally not a just a person over the phone or any robot.
Guess what? THEY CANNOT SEE ANY PENDING OR "TO BE POSTED" Transaction from YOU! I am sorry I may sound so condescending that is because you stretched my patience to it's limit.
I am giving you until friday December 7, 2022 to reply and send us a copy of you transaction document indicating the date of November 17, 2022.
I looping in the good office of Civil Aeronautics Board (CAB) and the Secretary of DOTr as they may be able to assist us.
PS: I have attached a copy of my bank statement generated today in my Branch.
Thank you but not really,
Jay
Big membership and refunded points gone missing
My name is Chan Yee Kam and My Big ID is [protected]. Today I come to check my airasia big membership to see for my account and found nothing rewards and refunded points also gone missing (previously some booking refunded converted into points for booking in the future which air asia agree for that.
Seems now all gone.
What happening and can give me a good explaination as I wanted to booking new flight with that refunded points.
This are the cases from the past and cannot be retrieve back from your website big membership.
NZBD4C • New Chat
Case number [protected] • 26/04/2021
Closed
NZBD4C • New Chat
Case number [protected] • 27/04/2021
Closed
NZBD4C • New Chat
Case number [protected] • 30/04/2021
Closed
nzbd4c • New Chat
Case number [protected] • 30/04/2021
Closed
NZBD4C • booking number NZBD4C guest Chan Kah Wai
Case number [protected] • 30/04/2021
Closed
NZBD4C • Credit Account Flight Cancellation
Case number [protected] • 01/05/2021
Closed
Regards
Chan Yee Kam
Desired outcome: Explaination and how to go about it to retrieve back it data
I paid for a flight for me and my wife and did not got tickets or booking no.
on 29/11/22 I have booked a flight, and payed, it was written I will have initerary by mail within 24 hours but did not get it
Flight is on 27/1/23 from BKK to KBV at 17:35 by thai smile
I have an invoice from 29/11/22 reference number [protected] 101.48 USD
Please cancel and return my money
Thank you
Shlomo Urbach
[protected]@012.net. il
Charged double on my credit card
I double booked a flight for 2 from Manila to Incheon last Oct. 22, 2022 under booking nos. P45R8Z and Q5KGRJ.
Booking no. P45R8Z was cancelled, but still, you charged both to my credit card as shown on photo.
In view of this, I am requesting for a full refund of the one charged under booking no. P45R8Z amounting to₱PHP29,576.78
Desired outcome: Full Refund amounting to PHP29,576.78
My refund travel since 2020 schedule of flight
Good am! I just want to complaint my case status since until now we could not receive any progress of my refund travel that my credit card using for payment. Please take action of my case because i really need financial to provide our family needs. this is the information of my case/ or travel dates since 2020
booking ASL1JY
March 17, 2020
amount 13,557.52
please let me know the if they have a progress of my request. thank you!
Desired outcome: 13,557.52
Itinerary ticket
i did not received any emails for my booking number and itinerary ticket.
i booked my ticket yesterday morning and paid in 7eleven yesterday, but until now i did not get any emails.
my flight is JANUARY 8, 2023 from PUERTO PRINCESA CITY PALAWAN TO MANILA, with 2 passengers.
see below for the receipt of my payment.
They dont allow the paasenger to be On Board
On November 22, 5:30 in the morning passenger NENITA BRIONES & FERNANDO BRIONES, two are both senior cetizen. Crew of Air Asia tacloban/airport have Not allowed to be On board the subject senior cetizen due to FERNANDO BRIONES is hard to Go up stairs on the airplaine, they didnt offer any remidy to help the two senior cetizen instead they dont allowed to get on board.
Hoping for your immediate response and actions for this very infuriating situation.
Resoectfully,
Leif Briones
Son of Passenger
Desired outcome: Punishment fir the crew of tacloban airport and refund if the ticket
Worst possible Service
No star for this airlines
Really disappointed and disheartening to know even this kind of airline do exist
Booked a flight for my parents from Sydney to Chennai
They cancelled the flight when I left my parents in airport and my parents called me I went again to pick them
They delayed flight from Sydney to kuala lampur by a day and then 10 hours layoff initially it was 2 hours and then to kuala lampur to Chennai
It took 24 hours for their journey even without a bottle of water
Pathetic and absolute rubbish
Guys atleast this post will help some and please don’t book this airline again for their behaviour and service
Flight details
Sydney to kuala lampur
Initially 16th November-2022
Diabetic patients without food and proper care- and it hurts me
Moreover,when you look after your parents and they are frustrated after this incident and not talking to me
refund
i have chat with your customer service eriko ye on 2/11/22 and she ask me to submit all the document needed for refund of my booking H5E9PW.and i alerady did. and she gave me the case number [protected] and said will refund within 15 days.but now already 19days and still no refund, and i try to check the status thru the case number [protected] they said no record.
Desired outcome: pls refund
flight refund
air asia cancelled our flight back in 2020 (PNR: LZQGYZ) a return journey from singapore to Denpasar bali for 2 passengers. a refund was confrimed but we still havnt had the money back to our account and cant get in touch with anyone at customer services. we went to book some more flights with them so would accept a voucher but no reply.
[protected]@gmail.com
Desired outcome: voucher or refund
unprofessional services
I was very disappointed! We're almost got there before 8am but the staff told us that we're still late ! , imagine almost 30people left behind ! Why you don't consider us and you still charge us for the rebookable which is not our fault ! Now give me us a reason why you dont consider us?
You know what ! We choose you because we thought your service was good ! But i was wrong Air asia are scammer!
Desired outcome: I'd appreciate a response, we dont waste the money ! So please coordinate with us ! I need a refund !
Flight cancellation. Case reference [protected]
Yesterday my flight from Surabaya to Bali ref X6IH4D on the 13th December 2022 was cancelled and moved to the 14th Dec 2022. I have requested a full refund to my credit card, but this is being refused offering only flight credit. I can not change dates as hotel bookings are made for respective nights in the two locations. I have rebooked travel on the 13 Dec on another airline.
I am 75 and will not be traveling again in your area. I equally do not live in your operational area.
I thus am requiring a full refund.
Desired outcome: A full refund to my credit card on which I booked the flight.
Refund
I booked (July 15, 2020) a flight from Manila to Taipei for January 28, 2021. Then, I received an email on December 25th informing me that it got cancelled due to Covid.
Included in the email are the two options I could do, use the credit account feature or obtain a full refund.
I chose the full refund and have been doing follow-ups ever since. Someone called me sometime in May or June 2021 promising me that I'd get the refund before the end of 2021, but it never happened.
I still continued making follow-ups through their website but unfortunately, they just keep saying that the case is still open.
In August, I (again) sent a comment on their Twitter account and after that, at last, someone emailed me. They asked again if I want to credit it to my account or get a refund which would take long. They also get my bank details to send the refund to.
I responded with the required bank details and personal information and asked, how long I need to wait. There was no response to my email. What's worse, the open case status from my AirAsia dashboard became 'Closed'
So, I again messaged them through the website asking why they closed it. To my dismay, their live chat agents couldn't give me information and the chat only got disconnected. This happened twice, on that same time. Both agents I talked to just left the conversation.
Their Twitter agent also does not respond anymore to direct messages.
For the amount of seven thousand pesos plus, what's taking them so long to refund it. Why are they making it difficult for us?
It has been two years, TWO (2) years of waiting in agony! Please help!
Desired outcome: Refund the ticket
Refund
Hi
I had a flight rescheduled I couldnt make the new flight
I have registered the case and have not had any reponse
I would like a refund
Case number [protected]
Regards
Xavier huxtable
[protected]@gmail.com
2022-09-04t08:09:00
Flight cancellation notice
Booking number : ky7qth
Dear valued guest,
We sincerely apologise that your airasia flight qz 832 scheduled to depart from soekarno hatta international airport (cgk) to minangkabau international airport (pdg) on 29-sep-2022 has been cancelled due to operational reasons.
You may check your current flight information status.
Please choose the service recovery provided below. We highly recommend that you select your preferred option prior to the affected departure date.
Desired outcome: refund
Flight delay
My flight AK6493 (Sandakan to Kota Kinabalu) dated 11/11/22 was delayed without any further notification on estimated time to depart.
The initial departure date 750am with boarding time of 710am. It was delayed significantly. The staff didnt even inform until almost 830am. Almost all passengers were queing for 1hour to board the flight. To my suprise, they even proceed accordingly for the next flight at 11am.
This is extremely disappointing.
Desired outcome: Please notify us if any delay earlier and do make necessary arrangement early. We bought early flight for a reason. You cant simply expect us to adjust our schedule around for your own mistake.
Refund NOT received
Re: PNR# KUIIYL (Your reference [protected]) You emailed me to say that the refund request had been validated on 09 September yet still no refund has been processed for these flights which YOU cancelled as the flights were no longer available.
This is just not acceptable to have to wait two months now for a refund and no way of really contacting you apart from this or via a robot message service!
Process this refund immediately and message me to confirm that it has been done. I am also writing to my credit card company to intervene with this transaction.
Rogec Torremocha
Desired outcome: REFUND TO MY CREDIT CARD AS PROMISSED!
Airport handling, flight delay and cancellation
Hello
I have a complaint and want a compensation for the flight and the hotel booked.
We booked a short trip to Langkawi via Trip.com
The flight to Langkawi with Air Asia Flight AK6326 departure at 7.10am. So we need to leave our house at 4.15am and we were at the airport at 5.10am. The check in was not possible and after standing hours in queues, we were booked on the flight AK 6316 to Langkawi planned departure 1.55 pm. This would be already a major delay but now this flight is delayed to 5pm and we're not willing to fligh anymore after Air Asia kept us already 10 hours at the airport. We're claiming to get the money for the flight, the hotel and the return flight because Air Asia screwed our weekend.
I'm awaiting a urgent reply
Sincerely Markus Schamell
Desired outcome: Money refund for flights and hotel
Credit account
This is Katya Soberano, Social Welfare Officer I of the City Social Welfare and Development Office - Dasmariñas City, Cavite and the Balik-Probinsya Program Focal of the Local Government Unit - Dasmariñas City, Cavite. I had booked a flight for the clients namely; Jonathan Lacaba, Angelo Flores and Florentina Precilda last October 19, 2022 with booking number of F9VR6U and flight number Z2331. However, on the day of the flight, which was October 25, 2022- 9:50am, due to one of the passengers/ client's health status your airline declined the departure/ travel of the client. I was able to personally talk to your airline manager and he informed me that my payment for the cancelled flight due to above-said reasons will be refunded through the CREDIT REFUND, in which your airline offered. However, as I was doing the process on my AirAsia account, the CREDIT REFUND cannot be processed. May your airline assist me with the process, as your manager assured me about the refund. Thank you in advance
Desired outcome: I would like to have a credit refund. Thank you.
Xbz3vx - change of flight
I hope someone can help me with this.
I made a booking on the 28th of October on the Air Asia website for 9 pax travelling to Kota Kinabalu from Kuala Lumpur. I made a mistake on the month which is from the 17th November to 21st November 2022 but my actual dates was supposed to be 17th December to 21st December 2022. I realised after making the payment that the month was wrong and i immediately made the changes to the flight. I took a Premium Flexi fare and thought that since i changed immediately i would not be charged the change fee.
But i was shocked to see that i had to pay an additional of RM2520 for the changes which is ridiculous. A little lower would have been fine as i know it was my mistake. But this is like two more people flying in.
Can Air Asia pls help me with this and give me a discount on the additional cost that i have paid please. I hope someone can really seriously look into this and get back to me.
Desired outcome: I hope to get a waiver / refund or a good discount on the change fee of RM2520 which was charged to me. Appreciate if someone can look into this urgently and contact me by email [protected]@yahoo.com
Refund!
I need my refund as soon as possible. Have been waiting too long. Its been 2 weeks going to 3 weeks, I need my refund as soon as possible by this week. I don't care. I've paid it instantly to book my flight and I need the refund instantly too. I'm really disappointed with this service. Cancelled my flight without notifying me where else I've provided several ways to contact me via SMS nor email but your side has no initiative to provide me a notification regarding the flight cancellation, now I need my refund instantly. Its has been to long. I don't care how busy your side are. Its my money. I have the rights to have it instantly. As soon as possible!
Desired outcome: Please refund me back as soon as possible. Please response on this matter.
AirAsia In-depth Review
Company Overview:
AirAsia is a leading low-cost airline based in Malaysia. Established in 1993, the airline has a rich history of providing affordable and convenient air travel options to millions of passengers. AirAsia's mission is to democratize air travel and make it accessible to everyone. The airline's vision is to be the largest low-cost airline in Asia and to continue expanding its network of destinations.
Over the years, AirAsia has achieved several key milestones and received numerous accolades. It has been named the World's Best Low-Cost Airline by Skytrax for 11 consecutive years and has consistently maintained high customer satisfaction ratings.
Flight Services:
AirAsia serves a wide range of destinations across Asia and beyond. Whether you're looking for domestic or international flights, short-haul or long-haul journeys, AirAsia has got you covered. The airline operates frequent flights to ensure convenience and flexibility for travelers.
When it comes to on-time performance, AirAsia strives to provide reliable service. While occasional flight delays may occur due to unforeseen circumstances, the airline makes every effort to minimize disruptions and keep passengers informed.
Onboard, AirAsia offers comfortable cabins with well-maintained amenities. Passengers can enjoy a pleasant flight experience with ample legroom and cozy seating. In-flight entertainment options and Wi-Fi availability ensure that passengers stay entertained and connected throughout their journey. Additionally, AirAsia provides generous baggage allowance and handles luggage with care to ensure a hassle-free travel experience.
Booking Process:
AirAsia's website is designed with user-friendliness in mind. Navigating through the website is a breeze, making it easy for travelers to find flights and make reservations. The booking process is straightforward, allowing passengers to quickly select their preferred flights and complete their reservations.
With AirAsia, travelers have access to different fare options, including economy, premium, and business classes. The airline offers transparent pricing, ensuring that customers are aware of the total cost of their tickets, including any additional fees.
Flexibility is a key aspect of AirAsia's booking process. Passengers have the option to change or cancel their bookings, providing them with peace of mind in case their travel plans change. The airline also offers a convenient mobile app that allows travelers to manage their bookings on the go.
Customer Service:
AirAsia's customer support team is known for their responsiveness and helpfulness. Whether you need assistance with flight changes, refunds, or any other inquiries, the customer service representatives are readily available to provide support.
The airline offers multiple contact channels, including phone, email, and live chat, ensuring that passengers can reach out for assistance in their preferred way. The customer service team is well-trained and proficient in multiple languages, ensuring effective communication with passengers from different backgrounds.
AirAsia takes customer feedback seriously and strives to resolve complaints promptly. The airline values its customers' opinions and continuously works towards improving its services based on their feedback.
Pricing and Value for Money:
AirAsia is known for its competitive ticket prices, offering affordable options compared to other airlines. The airline frequently offers promotions, discounts, and special offers, allowing travelers to save even more on their airfare.
What sets AirAsia apart is its inclusion of additional services in the ticket price. Passengers can enjoy complimentary meals, seat selection, and baggage allowance, ensuring a value-packed travel experience. The airline also offers loyalty programs that provide benefits for frequent flyers, such as priority boarding and exclusive perks.
Overall, AirAsia provides excellent value for money, combining affordable prices with quality service.
Safety and Security:
AirAsia prioritizes safety and adheres to international safety standards and regulations. The airline maintains a modern fleet of aircraft and ensures regular maintenance to guarantee passenger safety.
Pilots undergo rigorous training and possess the necessary qualifications to operate flights safely. Onboard, AirAsia implements strict safety measures and procedures to ensure a secure travel experience for passengers.
The airline has a commendable safety record, with a low incident and accident history. Additionally, AirAsia maintains robust security measures at airports and during flights to provide a safe environment for travelers.
On-Ground Experience:
AirAsia aims to provide a seamless on-ground experience for passengers. The check-in process is hassle-free, offering options such as online check-in, self-service kiosks, and counter check-in.
Airport staff are efficient and handle baggage with care, ensuring a smooth journey for travelers. Lounges and amenities are available for passengers to relax and refresh before their flights. Airport facilities are accessible and maintained to a high standard of cleanliness.
The boarding process is well-organized, allowing passengers to board the aircraft efficiently. Ground transportation options to and from airports are readily available, providing convenience and ease of travel.
Partnerships and Alliances:
AirAsia has established collaborations with other airlines and travel agencies, offering passengers seamless connections and expanded travel options. Through codeshare agreements, travelers can enjoy the convenience of booking flights with multiple airlines.
Partnerships with hotels and car rental services allow passengers to integrate their travel arrangements, making it easier to plan their trips. AirAsia's loyalty programs provide opportunities for passengers to earn and redeem points with partner companies, unlocking additional benefits and rewards.
Sustainability and Corporate Social Responsibility:
AirAsia is committed to sustainability and corporate social responsibility. The airline actively engages in environmental initiatives to reduce its carbon footprint. Community support programs are in place to give back to the communities it operates in.
AirAsia prioritizes employee welfare and has implemented diversity policies to ensure an inclusive work environment. The airline maintains transparency in financial reporting and upholds ethical business practices. Its sustainability efforts have been recognized through various awards and accolades.
User Reviews and Ratings:
AirAsia receives positive reviews and high ratings from users across various sources. Customers are generally satisfied with the airline's services, praising its affordability, reliability, and customer support.
Common positive experiences shared by users include the airline's competitive prices, comfortable cabins, and friendly staff. Negative experiences are relatively rare, but occasional complaints may arise regarding flight delays or customer service issues.
When compared to its competitors, AirAsia consistently receives favorable reviews, further highlighting its commitment to providing a quality travel experience.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, succinctly summarize the main issue you have encountered with AirAsia. Make it specific and clear, such as "Unexpected Flight Cancellation by AirAsia without Refund".
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with AirAsia. Include key areas such as booking issues, flight delays or cancellations, customer service interactions, baggage problems, or any discrepancies in charges or refunds. Mention any relevant transactions, including dates, flight numbers, and booking references. Clearly articulate the nature of the issue, steps you took to resolve it, including any communication with AirAsia's customer service, and the company's response or lack thereof. Explain how this issue has personally affected you, whether it be missed events, financial loss, or stress.
5. Attaching supporting documents: Attach any relevant documents that support your claim, such as receipts, boarding passes, correspondence with the company, or screenshots. However, be cautious not to include any sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with AirAsia. In the 'Desired Outcome' field, specify what resolution you are seeking, be it a refund, compensation, or a formal apology.
7. Review before submission: Before submitting your complaint, review it carefully to ensure that all information is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all details are presented in a logical order.
8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any updates, responses, or requests for additional information from either ComplaintsBoard.com or AirAsia. Stay engaged with the process to maximize the chances of achieving a satisfactory resolution.
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Most discussed AirAsia complaints
slow refund, bad customer service, low credibilityRecent comments about AirAsia company
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