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CB Airlines and Air Travel Air France
Air France

Air France review: Worst airline ever

M
Author of the review
11:54 am UTC
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear Air France Customer Service,

I am writing to formally express my frustration and disappointment with the complete lack of accountability and communication regarding my lost baggage.

I traveled on Flight AF096 from Paris to Orlando on April 6, 2026. Since that day, three pieces of my luggage have been missing, and as of today, April 9, I still have no meaningful information whatsoever about their location or status.

Here are the relevant details for your reference:
Flight: AF096 (Paris → Orlando, April 6, 2026)
What is most unacceptable is not just the loss of my luggage, but the complete absence of communication, updates, or urgency from your team. It is frankly alarming that a global airline such as Air France can mishandle baggage at this scale and then fail to provide even basic customer support afterward.

At this point, it feels as though once the flight landed, your responsibility toward your customer simply ended. I have been left without essential personal belongings for days, with no clarity, no timeline, and no proactive outreach from your side.

This situation reflects a serious breakdown in both operational handling and customer care. Losing luggage is one issue — ignoring the customer afterward is entirely another.

I expect the following immediately:

A clear update on the current location of all three bags
A concrete timeline for delivery
An explanation of what has caused this delay
Information on compensation for the inconvenience and disruption caused

If this matter is not addressed urgently, I will have no choice but to escalate this complaint further.

I expect a prompt and serious response.

Sincerely,

Recommendation: You have other options, DO NOT FLY THIS AIRLINE

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    More phone numbers
  3. Air France emails
  4. Air France address
    45, rue de Paris, Tremblay-en-France, 93290, France
  5. Air France social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 10, 2026
  7. View all Air France contacts
Air France Category
Air France is ranked 51 among 196 companies in the Airlines and Air Travel category
#49 FlyDubai FlyDubai #50 Cebu Pacific Air Cebu Pacific Air #51 Air France Air France #52 Austrian Airlines Austrian Airlines #53 LOT Polish Airlines LOT Polish Airlines
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