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LOT Polish Airlines
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LOT Polish Airlines
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19 complaints
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6:12 pm
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LOT Polish Airlines - Denied boarding by lot polish airline

I had a booking with LOT Polish Airline Booking Ref MNSAGL And E- Ticket No: 080 9544883505, Passenger name: Mr Mahtaab Shaikh

I was denied Boarding by the airline though I had a valid visa and valid Portugese Passport.

I am writing this as a complaint and require a refund as the airline lagged to provide adequate and valid information and reasoning for denying me to board the flight... while because of this i had to spend extra pounds to take another flight to India who accepted my visa and passport.

Failing to process this request made repeatedly i would take this further legally and your company will be solely responsible for the outcome. which includes the refund of my tickets and my Solicitor's Fees..

I can be Contacted on +44-7440504791/ +44-7404249102

Email: [email protected]

[email protected]

Desired outcome: refund of my tickets

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12:41 pm

LOT Polish Airlines - Refund of Baggage Allowance

Dear Sir / Madam,

I am writing to you to raise an issue about: Airlines

The issue that I have experienced was: I bought a ticket on Polish Airlines for 6 July and then bought a flight at a more suitable time. So, I needed to get a refund for the ticket, but the extra baggage allowance I purchased was not refunded. I did not use the baggage allowance and the flight was refunded and the purchase page does not state that the baggage allowance is not refundable. I have bought a new flight and would appreciate a refund of the baggage allowance.

It occurred on: 06/05/2022

This meant that I have lost a lot of money, waited over a month for my ticket to be refunded and cannot understand the issue of refunds for services that were not used.

Refund of Baggage Allowance

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Zhaoting Liu

Booking reference and/or flight number Q2ALE3

Flat 186,

River Street Tower 2 River Street

M15 5GS

Desired outcome: Please refund.

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4:57 am

LOT Polish Airlines - Changed Flight Schedule

At the time of booking, LOT71 Flight from WAW to DEL is scheduled to depart at 23:00 hrs but later rescheduled to depart at 18:45 hrs. New departure time does not fit travel itinerary because connecting flight to at WAW from VIE arrives at 20:45 hrs. No response from LOT Airlines for request to reschedule connecting flight VIE-WAW that fits with new schedule of WAW-DEL.

Desired outcome: I would like LOT to reschedule my connecting flight (VIE-WAW) that fits with new WAW-DEL Schedule (with NO additional costs) or cancel entire booking with FULL REFUND.

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LOT Polish Airlines - Cancellation of flight for paid roundtrip return ticket back to the usa

I bought a roundtrip ticket from los angeles, california usa to warsaw, poland. My trip from lax to waw was good but lot airlines canceled my return flight to the usa. I was forced to pay for another ticket, even though I already paid in full $1581 for a roundtrip ticket. Not only did I have to pay for a ticket to get back home but it was not a direct...

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2:24 pm

LOT Polish Airlines - Flight cancelation

Good afternoon,

I am contacting you today to inquire about the compensation owed to me after my November 2021 flight. The flight was cancelled 2 times, and has significantly affected my return date and my prior commitments in Canada.

Passenger Name: Violeta Milivojevic

I left from Canada to Serbia: Aug 25th 2021 Flight # LOT0046 22:55 pm

Original return date from Serbia to Canada: Sat Nov 20th, 2021 LOT 0572 From BG 2 @ 3:45 pm

Second Return date from Serbia to Canada: Sat Nov 20th, 2021 14:05 pm

Third return date from Serbia to Canada: BG to Warshawa Sunday Nov 21th LOT 572 at 1:30 pm.

Thank you!

Desired outcome: Financial compensation.

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9:10 am
Verified customer This complaint was posted by a verified customer. Learn more
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The complaint has been investigated and resolved to the customer’s satisfaction.

LOT Polish Airlines - Delayed flight

Hello,

Date 19.12.2021, Iuliia Litsevych, case number RP/15643/21/MIB, the flight number LO6534 was 3 hours delayed. I would like to request a refund, the agreement with travels agency is attached.
My email [email protected] I could not send any information through passenger's form on LOT website, and lack of any email directly to the case specialist.
Thank you,
Iuliia Litsevych

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Bjunnkkj

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6:34 am

LOT Polish Airlines - LOT Polish Airlines — Illegal Service in Lviv Airport

My flight was from Lviv to Toronto on November 19, and booking ref: VU2XB8.
The registration clerk in Lviv airport - a young man refused to provide registration, because I did not have QR code of ArriveCan. He suggested that I could get help at LOT sales kiosk across, and as a result, the sales women submitted my ArriveCan from her smartphone and printed it for 300 UAH / 12 USD in cash. Otherwise I could not get my boarding tickets.
Note, that ArriveCan provides digital code for Canadians for now, and European QR codes are not required. It's a shame for LOT to have such employees in Lviv, which conduct such illegal service or scam activity.

Desired outcome: Explain to LOT employees in Ukraine, that Illegal service for extra payment is a corruption

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4:14 pm

LOT Polish Airlines - How is worker at Gate treat my mom

My mom flying from Montenegro to Canada-Toronto to visit me. She have one stop at Warsaw. First one doesn't give to her wheelchair. She is 82 years old and she can't walk to much.When she finally come to Gate one lady without any reason don't give to her come to plain. She have every document and she have paper with one I am written for her with every information…she have biggest stress and until that time she can't sleep and she every day crying and she shaking …I bring her to doctor and she have to take some pills because doctor said she have biggest stress that day…

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3:16 am

LOT Polish Airlines - Predatory pricing

We booked a flight using flighthub. At the time we booked there was only economy and no other type of economy.

Now they are telling me that there are different classes and we did not get luggage included in our flight to Europe.

They are beyond ridiculous. Then came the pricing for luggage.

I am beyond upset since I checked this already and it was included when we purchased.

Neither Flighthub nor LOT are taking any responsibility.

So far for 2 flights we have had 2 schedule changes.

LOT are AWFUL.

Desired outcome: Refund of our baggage fees that are not due

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9:58 am
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LOT Polish Airlines - Service and customer care

Hello, My Wife and I flew from Saint Petersburg to Toronto through Warsaw. Our booking reference number is MFQU4Z. On our second leg of the flight on the 6th of July from Warsaw to Toronto, we were informed that there were no vegetarian meals available and were given Pork by the flight attendants. Only after tasting it did we know that it was pork. Upon...

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7:59 am

LOT Polish Airlines - Predatory practices with misleading information

LOT Airlines has displayed predatory practices towards our party. We were booked on L0138 & LO11 for March 28, 2021. At first the airline kept making changes to the itinerary, which was not a problem. Then we were told by Lot Airlines agent Paola, her agent number is #1746, :after the airline canceled our flight that we should take a voucher that can be used on future flights.

My partner and I explicitly told agent #1746 that we do not need a voucher because we never use this airline. She then proceeded to tell us that the voucher could be used for other airlines within the Star Alliance Group, especially Lufthansa... which we had specifically asked her about. Under Paola's guidelines we took the voucher so that we could rebook our flight with Lufthansa.

The very next day when we called back LOT and spoke to a very rude LOT agent, Sebastian, Agent #0033, who told us that we could only use the voucher for LOT airlines and nothing else. When I told him that we only took the voucher because a LOT Airlines agent told us that we can use for other airlines, he said it didn't matter.

Called back LOT yesterday, June 30, 2021 and spoke to an Agent named Michael White, he failed to provide his agent number. I expressed to Michael the situation mentioned above and the fact that we were only given until December 2021 to use this voucher, keep in mind that this is an airline heavily based in Europe that is mostly under lockdown still. Michael told me that there are no refunds for vouchers and hung the phone up right in my face!

I know these kinds of calls are recorded, so I know they definitely heard their agent provide erroneous information to their customers and they aren't doing anything to recify the situation.

It was extremely predatory to mislead us into getting a voucher since we throughly explained that we would not need to fly with the airline in the future due to their extremely limited destinations and reputation, as we discovered after, of being known for canceling flights last minute.

Desired outcome: Refund on vouchers

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5:10 pm
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LOT Polish Airlines - Boards guards

HORRIBLE company! Warsaw airport border guards are very rude, racist and very aggressive! The denied my boarding to Germany on June14th, 2021 to get my flight from Germany to home (USA) with no real reasons! They told me that I needed a Visa to go to Germany, (which is not required for USA citizens)! Then they said I had to have a Visa to be in Poland to...

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8:46 am
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LOT Polish Airlines - Cancelled flight not refunded

Dear to whom it may concern, I am writing regarding a delayed/cancelled LOT Airlines flight. I am seeking compensation for this flight. The details are as follows: Booking reference: WZ34AS Flight number: LO280, LO71 Departure airport: London Heathrow Airport, LHR Scheduled departure time: Sun 10/05/20 18:10 My flight was cancelled because of the...

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6:06 pm
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LOT Polish Airlines - Service and cabin crew standards complaint

Dear Sir / Madam, My name is Lászlóné Miklós the mother of Krisztina Miklós, a cabin attendant at your airline company. On 26th of december, 2019 our family traveled to New York from Budapest by LOT Polish Airlines, flight number LO33 to spend the second day of Christmas together and to see what the Big Apple was like at the holiday Season. Krisztina...

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10:21 am
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LOT Polish Airlines - Flight canceled

Hello, Yesterday evening our flight (LOT) from Warsaw to Bucharest was canceled without any reason transmitted. We arrived today at 14:15 in Bucharest instead of 01:20 !!! Book ref : RVFBEI Today, me and my boss (Viorel Ognean) we lost an important meeting and we kindly ask you to compensate this damage. Waiting for your answer. Andrei Ghegoiu

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8:43 pm
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LOT Polish Airlines - Service on board

I would like to share the experience I had with LOT travelling from Poland to Toronto, Canada. I was on flight #LO45 on the 13th of October 2019, and I had bought my ticket two months in advance AND I checked in 36 hours prior to the flight because I have a problem with my knee: for comfort I was required to keep my leg straight for the duration of the...

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4:19 pm

LOT Polish Airlines - Changing the reservation of my ticket

Hello,

I had a flight on 10.07.2019 from istanbul to krakow and i wanted to change this reservation paying the additional price.

When i tried to do this via booking management option on the LOT airlines website, the system showed that there is no economy class seays available and offered me a price of 2101 PLN in total.

İ checked LOT website for a brand new ticket and there were available seats for economy class, at a price of 1055 PLN give or take.

And this was not only for one day. i checked all days from 10.07.2019 to 29.07.2019 and everyday the system showed me the same option- no available seats for economy class.

My original ticket was standart option and according to LOT i could change it for a fee of 65 euro-276 PLN.

So this airline did not let me change my ticket for 276 PLN and they forced me to pay at least 1055 PLN. I wrote to their customer service three days before my flight and i did not get any answer.

I request my legal right which is being able to change my ticket at the price of 65 euro. and i request LOT airlines quit doing this.

Regards...

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5:44 am

LOT Polish Airlines - Delayed luggage compensation

With my flight on 4 Jan 2017 I wasn't able to get my luggage delivered with my connecting flight from Warsaw to London.
It hasn't reached yesterday, neither today. There were fragile items that need special handling like glass objects. I hope nothing happened to them!

This is the first time I using LOT and I am extremely frustrated.

I had essential things in my luggage that I need daily like:

- My toiletries which I need a special shampoo and conditioner that costs together about 50£, neither I have spare ones of them
- I don't have toothbrush or toothpaste, neither I thought I should keep spare ones for them too
- More importantly I had pills in my luggage which are essential and very important for me to take daily needs a special prescription. For that I had to visit the doctor and get new ones because I cannot "not take it". This one costs about 100£
- Also for the time that I spent on this and the stress you caused.

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12:40 pm
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LOT Polish Airlines - Flight cancellation and rude service

Oct. 7, 2011 LO 398 FRA-KRK (flights bought thru Lufthansa web site)
The BAD
1. When it was my turn to have my seats rebooked after lining up for quite a while, I asked the LH staff what is my compensation since EC regulations indicate that passengers have a right to claim. She just told me that the flight was operated by LOT and not LH. That's it. For me, that is not the proper response. I've booked the flight thru LH and LH is the marketing carrier and I expect LH to take responsibility.
2. I am disappointed that LH staff did not even consider my previous seat preference when she rebooked my flight. I am in Business class and I expected the LH staff to respect my previous seat selection or at least ask me. Note that my previous seat selection was not yet taken. I have to go to check-in kiosk to change the seat myself.
3. I was given a lesser known hotel and is farther than the other 2 hotels near the airport. I would have thought that Loyalty Membership Program and being booked in Business class would have been taken into consideration.
4. EC regulation dictates that I have a right to 2 phone calls or e-mails. The hotel does not offer free internet and does not even have bottled water in the room! I have to use my own phone to make international calls to inform my family what happened and I even have to pay for water .

The WORSE
1. When I've approached a LH staff asking for directions where B2 counter is, the staff was not pleasant and with a hand motion, she just pointed towards a general direction. As I am not familiar with airport layout, I've tried asking for more directions but was answered with a rather unpleasant and rude response saying just go ahead. I'm not happy with this behavior. I expected courtesy from staff.
2. While lining up to have my flight rebooked, there were also a couple of other anxious and worried passengers who don't know what to do with the flight cancellation. They've tried asking the LH staff and LH staff was very disrespectful and sarcastic. She goes something like - "we will rebook your flight, you have to wait and don't worry you have lots of time... you have until Monday to wait.". I believe this kind of comment is not appropriate. I understand that during flight irregularities, things can get overwhelming. Treating passengers rudely however does not help the situation.

I have already emailed Lufthansa twice and LOT Polish airlines once 3 weeks ago and until now I have not heard from them. This is terrible customer service.

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Nov 13, 2011 2:14 am

Above comment posted in the wrong place due to IE freezing then restarting...Sorry...

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T
Nov 13, 2011 2:14 am

Clearly states printing times on the website, in fact there is a countdown clock showing time left to printing deadline.

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+48 225 777 755

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