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LOT Polish Airlines Customer Service Phone, Email, Contacts

LOT Polish Airlines
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LOT Polish Airlines Complaints 69

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3:48 am EDT
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Flight details - lo310 (venice to warsaw) and lo575 (warsaw to split) on 17th june 2024. I made a mistake of taking lot polish airlines from venice to split via warsaw. After triple confirming that my luggage will reach split and no issues at warsaw, I checked in my luggage, the staff asked me to check-in cabin as well since this was a connecting flight...

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7:49 pm EDT
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Be prepared for the worst flying experience you could ever have in your life! The airport staff and flight attendants are rude and refuse to answer any simple question or give any directions in English. They seem to be constantly angry and frustrated. So very strange for an international company! And don't even think that if you call Customer Service...

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11:32 pm EDT
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LOT Polish Airlines Polish airlines lost and damaged my luggage

Polish airlines lost all 3 of our suitcases on the 26th Aug 2023 in Amsterdam. We filed an online report, form and made a complain about it. We received 2 of our luggage after 10 days in Spain both broken, one was open and lots of items was missing. The third suitcase we picked from Delhi airport after our 26 days of Europe trip. Its been nearly 2 months and no one has ever responded. I have never seen such poor service, the company should be ashamed of themselves for such horrible service.

Desired outcome: Compensation

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Is LOT Polish Airlines Legit?

LOT Polish Airlines earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds LOT Polish Airlines to be a trustworthy company. Although there's a 5% resolution rate for customer complaints, which deserves attention, LOT Polish Airlines is known for their high standards and safety. If you're thinking about dealing with LOT Polish Airlines, it's wise to check how they handle complaints.

We found clear and detailed contact information for LOT Polish Airlines. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

LOT Polish Airlines has registered the domain name for lot.com for more than one year, which may indicate stability and longevity.

Lot.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Lot.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Lot.com you are considering visiting, which is associated with LOT Polish Airlines, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

LOT Polish Airlines website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While LOT Polish Airlines has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 5% of 69 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
  • There was some difficulty in evaluating or examining the information or data present on the lot.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • LOT Polish Airlines protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to LOT Polish Airlines. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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4:25 pm EDT

LOT Polish Airlines TV not working

On Sep.16,2023 me and my husband we were traveling from Warsaw,Poland to Chicago,USA .

Our TV screens were not working which we found very frustrating and disappointing especially that the flight is almost 10 hours long. The crew tried to fix the problem but unfortunately they were not able to fix it.

The flight was full so we couldn’t change the seats.

I think that the problem should be resolved before takeoff

Desired outcome: We are looking for some compensation ( money vouchers)

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10:31 am EDT
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Subject: Urgent Complaint Regarding Missed Flight and Inconvenience Dear Customer Relations Team, I am writing to express my extreme disappointment and frustration with the recent experience I encountered while attempting to board flight L092 from Beijing to Poland the to the United States on 2023.28.08 at 8:15 AM Beijing time. My reservation was under...

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11:54 am EDT
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LOT Polish Airlines Refund

I bought 4 fully refundable business class ticket for nearly $8000 in one way (total cost $14000). LOT refused refund of the whole amount after I cancel and requested refund. They sent me only $3700 instead. I called them minimum five times, you cannot file complain everywhere else just through the info line. They never explain me how they come up with the amount of refund and they refuse me to speak with supervisor, or anybody else from financial department. I really think the people on the Info line are well instructed how to get rid of customers!

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3:02 am EDT
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LOT Polish Airlines Flight / staff

Dear Sir or Madam

Formal complaint

On 20th July 2023 I had a flight to Warsaw in Poland at 6.30 from Heathrow. Airile ref.MUQBTX

I was one of the first people to board the plane and even I had a boarding pass seat no 31C I was told I am on standby. My passport and boarding pass was taken from me. When I asked what do you mean on standby I was told that my seat was taken by 14 years old girl, who has a priority over me. I booked that tickets months in advance and was flying only for a week. This is disgraceful for the airline. Then I was told that you can overbook the plane by 10 %, so that means you are  selling double tickets making huge profit and ruining people's holiday. Then when I was insisting that I am boarding that plane, I was told not to rise the voice. She just turn back took my ticket and started calling somewhere without telling me anything. I said don't turn back on me.Then she started threatening me with security and police!  I had a ticket  which I paid for with and a boarding pass this is disgraceful!. 

Of course I had to wait unill everyone board the plane and as a last one was told that I have a seat no 29C, which wasn't my original seat, so obviously somebody didn't turn up. At that point my day was already ruined. Nobody from the staff  bother to apologize for what has happened. 

When I book and pay for a ticket I expect to have a seat!

First of all this shouldn't happen that you selling more seats that you have on the plane and getting profit from it.

Secondly if someting like this occurs you should announce if any of the passengers are willing to go on standbay and offer them compensation.

This is disgrace for LOT polish airline!

I look forward to hearing from you.

Kind regards, 

Danuta Troci 

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3:55 pm EDT
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LOT Polish Airlines Canceled tickets

From the travel agency Expedia I purchased 2 airline LOT tickets Miami – Warsaw – Vilnius on 22nd of May 2023 and Vilnius – Warsaw – Miami on 10th of June 2023 for myself Lina Budreviciene (Silva)

and my daughter Vilte Budreviciute. My daughter is 19 years old, and she is disabled person. Tickets numbers: [protected], [protected] reservation #2PF8AU. For two tickets I paid $2 488,90.

On the way to Vilnius on 23rd of May 2023 we missed our plane from Warsaw to Vilnius. I contacted customer service at Warsaw airport and purchased new airline LOT tickets from Warsaw for a later flight (23rd May 2023 at 4.20 PM) to Vilnius for myself and my daughter and paid $684.39. When I was buying those new tickets, I didn’t realize to ask and nobody told me that all my further tickets will be canceled.

Day before back to US on 9th of June 2023 we were trying unsuccessfully check in for 10th June flight. After multiple trying, I decided to contact LOT customer service where I received information that they don’t know why I can’t check in and should call to Expedia travel agency where tickets were purchased. Expedia replied to me that my tickets are ok and only airline company LOT must explain the reason why I can’t check in to the flight.

I called LOT customer service again where representative Nadia told me that she doesn’t see some kind of number in the system and apparently the travel agency didn’t pass some information to the system. Actually, I couldn’t understand the explanation and insisted on looking more closely at the issue. After some time, she told me that there was no problem with the ticket, and we should arrive before our flight and check in at the airport. Suddenly she found out that my ticket was canceled. The reason for the cancellation was my missed flight from Warsaw to Vilnius. She explained to me that buying the ticket I agreed with LOT policy where takes place cancelation of tickets if flight is missed.

Me and my daughter we are Lithuanian citizen but live in United States of America as I and my daughter have permanent resident status of USA. On 10th of June, I must leave Lithuania as I have a job in USA.

After the information about the cancelation of our tickets we had to buy new ones. For the new tickets I spent another $ [protected].58 EURO).

Because of the situation I had a huge stress as well as my daughter and I couldn’t explain her what is happening as she is mentally disable. Also, we spent a large amount of money buying new tickets and these costs are significant to me ($684.39 + $1 735).

Considering the above I am asking for the money refund because of following:

- customer service representative at Warsaw airport who sold me tickets from Warsaw to Vilnius didn’t mention that my further journey is canceled, and I do not have my further ticket anymore;

- the information about the tickets cancelation was not passed to the travel agency which sold the airline ticket to me;

- I didn’t receive any information about my ticket cancelation.

My email l.[protected]@gmail.com

My cell phone +[protected]

My address 5670 Via Delray Apt D, Delray Beach, Florida 33484

Desired outcome: Considering the above I am asking for the money refund $[protected].58 EURO).

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3:23 pm EDT
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LOT Polish Airlines Changing return flight by 7days!!

Lot airlines canceled and rescheduled our tickets coming back from Gdansk to Miami instead of September 18 we are we booked for September 11

Anthony and Jolanta Volpe plus 🐶 in the cabin. 

Your company Lot Air has changed our vacations once again! This time we are losing 7 days . Originally we were returning to Miami from Gdańsk on September 18 now lot have rescheduled our return on September 11 🤨

This is unacceptable, very stressful, inconvenient for sure and very costly! $$

We will need to change our plans regarding vacation’s in France, Belgium and Croatia

cancel car rentals , cancel and reschedule pickup from and to and from destinations and more! Most important we will not be able to attend important family get together. 

USA department of transportation requires reimbursement/ restitution in this situation! 

We will appreciate quick response ! 

Lot airlines; Miami - Gdansk, June 21 returning Gdansk to Miami. September 18 (rescheduled by Lot to September 11)

Booking reference number 4NQDZR

Anthony and Jolanta Volpe

Desired outcome: Two tickets - refund !All cost due to cancellation and reschedule - refund! ( transportation from and to cities, vacations, cancellation, telephone calls from and to Lot airlines, hotel cost for overnight stay!

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4:29 am EDT

LOT Polish Airlines Cancellation and reschedule of our tickets coming back from Gdansk to Miami instead of September 18 we are we booked for September 11

Anthony and Jolanta Volpe plus 🐶 in the cabin.

Your company Lot Air has changed our vacations once again! This time we are losing 6 days . Originally we were returning to Miami from Gdańsk on September 18 now lot have rescheduled our return on September 11 🤨

This is unacceptable, very stressful, inconvenient for sure and very costly! $$

We will need to change our plans regarding vacation’s in France, Belgium and Croatia

cancel car rentals , cancel and reschedule pickup from and to and from destinations and more! Most important we will not be able to attend important family get together.

USA department of transportation requires reimbursement/ restitution in this situation!

We will appreciate quick response !

Lot airlines; Miami - Gdansk, June 21 returning Gdansk to Miami. September 18 (rescheduled by Lot to September 11)

Booking reference number 4NQDZR

Anthony and Jolanta Volpe

[protected]

[protected]

Email ; [protected]@gmail.com

Desired outcome: Refund / reimbursement

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10:36 am EDT
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LOT Polish Airlines Tickets refund denial despite submitting a medical certificate

On March 10 I booked roundtrip tickets via trip.com booking number V5C3HD on LOT between Cairo and London through Warsaw from 26/4 to 7/6 and made sure it's not a self transfer and no more than one transit to avoid having to issue a transit visa. And a few days before the trip I found out by accident that Poland issued a new law stating that Egyptians should issue a transit visa to transit through Poland which wasn't announced at all on the company website despite it's a new law. Moreover I got extremely sick three days before the trip and submitted the medical certificate but was denied the refund for my unused tickets

Desired outcome: Please refund

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7:12 pm EDT
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LOT Polish Airlines Unauthorized cancelation

To whom it may concern

My name is Galina Nedialkova I want to explain about my experience with LOT. On the 10/24/2022 I purchased tickets to Sofia from ORD - Business class for my daughter myself and my husband for the total amount of 8649.14 USD. Flight confirmation PYUVMH.

On the 2/1/2023 I am receiving confirmation again for the flight with some MINOR changes as an informational email.

On 4/15/2023 I received reconfirmation of that same flight.

Later on the same date 4/15/2023 I am calling LOT call center to request some changes about this upcoming flight and the lady claims that I claimed a cancelation on that flight on 1/21/2023 and she also tells me I have received a refund.

First of all I have never filed a claim for that flight PYUVMH.

Second I would never agree to loose almost 3000 USD OF FEES and cancel a flight.

Third I never received a confirmation about that cancelation , nor I have an email with the claim proving that cancelation.

Fourth why would LOT re confirm by email the upcoming flight on the 2/1/23 and RESERVATION WAS VISIBLE AND EXSISITING on lot website and on American Express website UNTIL AFTER I spoke with Poland call center on the 4/15/23.

On the 1/8/2023 I filed a claim for refund for reservation 4H3GAR BECAUSE THAT FLIGHT MADE US WAIT IN SOFIA AIRPORT FOR 6 HOURS. I have paperwork with the documentation printed out.

However LOT might have had the wrong flight refunded with cancelation but until 4/15/2023 nothing form LOT indicated that.

I want my PYUVMH reservation to be restored or fully refunded, along with the claim for 4H3GAR Or I need a proof that I really cancelled that booking with a fee of 900 per person. I have never received an email with this information.

This is extremely unprofessional, I ve been flying business class with LOT for while and I have never had such a poor experience.

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12:24 am EDT
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LOT Polish Airlines Tickets refund

we buy tickets may be a half year ago. And we started refund process, which still not finished. We sent them a lot of requested form, but still nothing. Please help us to return our money. Ticket number is: [protected], booking ref: Uopgql, palun oleksandr. Lo24, 23 nov2022 22:15

[protected], booking ref: upwukb, palun antonina, lo24, 23 nov 2022 22:15

Desired outcome: Return money on original cards in Ukraine or in USA

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Update by Ievgen lytvynov
Mar 23, 2023 12:55 am EDT

This is tickets

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9:49 am EST

LOT Polish Airlines Rolex watch stolen from my Luggage

I was travelling from Warsaw to London Heathrow on the 4-02-23. My luggage was significantly delayed at the baggage claim even though it was a priority baggage. After reaching back home in Birmingham, during unpackaging I noticed my Rolex watch was missing in the bag and other belongings were all messed up, including the zip of the bag seemed tampered. I have already filed a police report with British Police. LOT not responding, upon further checks they simply answered they are not responsible as agents at airport handling baggage. Not sure what to do. NOT HAPPY with airline service

Desired outcome: They should compensate with my loss

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8:00 am EST
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LOT Polish Airlines Customer service

I have a Senator status flying with LOT for many years internationally and domestically. My company is based in USA so I have only Miles&More privileges so none of my employees flying with you benefice my saving program. But despite the fact that many of my customers choose LOT because of our reference on my last trip to Poland from Chickago on Jan30 I was very disappointed on handling by your company my request to upgrade my travels. Do to over 3hr. delay I lost my connection from Warsowe to Wroclaw and my arrival time to my final destination changed from 16;30 to 20:15. I have also over an hour to drive in winter conditions (I travel alone) to Boleslawiec from Wroclaw. I lost my meeting that day but my main concern was my safety. I ask for an upgrade from Premium to Business expressing my safety concerns. I travel many times in your Business. The flite was not full with plenty of empty seats in Business class. I was told that this is impossible and the manager is not present at the time to discuss it. I was given a voucher for $15 for food. You can see my disappointment. I import Ceramika Boleslawiecka to the USA and can't even imagine our customers being treated that way, especially the loyal ones. My trip with LOT is not the most convenient for me given the lack of connection with SDF but I'm supporting my Polish brand! From a customer service point as a business owner, I see this situation as alarming to LOT brand with decades of hard work of dedicated people. I try to promote Poland and Polish businesses but with a heavy heart, I must say this situation will be much better handled by Lufthansa or any other carriers. I have at least 2 trips myself only to Poland this year and sadly I'm considering not using LOT. I hope this complaint will find you as friendly and supportive of your company.

Desired outcome: I do appreciate a respond and proper action.

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7:18 am EST
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LOT Polish Airlines Claim of lost luggage by Polish Airlines

Dear Team
Please find our luggage, else we will have to claim it for it to be lost by airlines.
Travel date: 28 Jan 2023
Airline - Air France/Air India
(got changed automatically by airlines from Polish Airlines to Air France, the halt was in Paris instead of Warsaw on the way back from Bucharest to New Delhi - Flight details have also been attached for your reference
Baggage tag details are as follows:
WhatsApp Image 2023-02-06 at 12.23.29 PM. jpeg
Looking forward to your response, luggage pictures are as below:
WhatsApp Image 2023-02-06 at 1.04.27 PM. jpeg
Waiting for your call to deliver us to our house:
Punit Kumar Singhal
149, Sector 28 a, chandigarh
160002, India (Passport copy attached for your reference)
ph-[protected], [protected]
Thanks & Regards
Sneha Singhal
(wife of Punit Kumar Singhal - as mentioned in passport also)

Desired outcome: Need our luggage (2 blue suitcase of blue colour of samsonite company)

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7:30 am EST

LOT Polish Airlines lo29 from warsaw to miami 30.01.2023 my booking ref. sj2izv

Dzień dobry. Wczoraj tj. 30 stycznia przyleciałam do Miami.

Chciałabym zaznaczyć, że na ten lot wykupiłam upgrade za 270.- za miejsce nr 21A z większą

przestrzenią na nogi i bliskością do toalet.

Miejsce 21A w tym samolocie miało uszkodzony fotel i nie można było przesunąć oparcia do tylu. Przycisk, który to reguluje był wciśnięty do środka i nie można było z niego korzystać.

Ponadto monitor /ekran/ do korzystania z mediów był zablokowany i nie można było wyjąć go z fotela.

W tej sytuacji proszę o zwrot poniesionych kosztów i naprawę tych uszkodzeń dla komfortu następnych potencjalnych klientów.

Z poważaniem

Grażyna Pigońska

Wysłane z nowej aplikacji AOL na iOS

W poniedziałek, stycznia 30, 2023, 5:27 AM, Polskie Linie Lotnicze LOT napisał(-a):

Wyświetl więcej

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12:35 pm EST

LOT Polish Airlines Wrong swift code

Hi milena, how are you? I did routing

Number accidentally instead of swift code for my claims (berisha familly) reference number rp/51373/22/mib-passanger ilir berisha. Also for my wife hysnije rukovci berisha, and 2 kids alba berisha, drin berisha rp/51374/22/mib, rp/51375/22/mib, rp51376/22/mib

Swift code for my pnc bank is:pnccus33xxx. T? Can yo just email it to me back so I know you got my email? Thank you!

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6:30 pm EST

LOT Polish Airlines Compensation for the lengthen waiting time due to flight delay.

Dear to whom it may concern,

I am writing regarding a delayed/cancelled LOT Airlines flight.

I am seeking compensation for this flight. The details are as follows:

Booking reference: 6M4XGP

Flight number: (ICN-WAW)LO98, (WAW-TLV)original LO155 (changed LO151)

Departure airport: Incheon international airport, ICN

Scheduled departure time: Sun 25/09/22 08:05 (delayed 09:55)

1. My flight from ICN-WAW was delayed for 1hour 55minutes. 

Becasue of this flight delay, the waiting time at the stopover increased from 1hour 30minutes to 8hour 50minutes.

I could not get any compensation for the increased of waiting time.

Me and my group is near 70years old and our body are not comfortable. We even request for the wheel chair service.

And the only reason we choose this flight among many other cheaper flight, was the 'shortest waiting time'.

However, due to flight delay, we have to wait more long time.

- I request for the compensation for the time I have to wait more because of flight delay.

2. Because of late arrival to final destination, I have to threw away the accomodation fee for a arriving day, car rental fee, program participation fee for the first day.  (I have attached an images for the fees.)

I have to handle many things regarding late arrival which was not necesssary.

I could not get any compensation for the wasted money and my works to smooth things over.

- I request for  the compensation for my group's hotel fee for arrving day. (US$478)

As soon as I arrived, I submitted a refund request in October  and I have now been waiting over 2months and half.

I have contacted the customer service team over the phone several times and they informed me that it will take up to 30days to receive a respond with no help or further information. I have now been waiting longer than this time stated and find it unacceptable.

I would like to be issued a compensation for this immediately.

If I do not receive a satisfactory response I intend to pursue my complaint further.

Yours faithfully

Myoung suk, Cho 

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10:00 am EST
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LOT Polish Airlines LOT the most horrible and unreliable airline.

LOT the most horrible and unreliable airline.

We were on a 2 week vacation to 3 countries.

Our luggage got lost and no one ever responded to any phone calls or emails.

We were stuck for 2 weeks with no clothes or medicines in foreign countries.

The attitude of the airline made it even worse. They just didn’t care.

Each of us had about $1500 stuff in our bags. So we lost around $6000 of our favorite things as well as important medicines.

NEVER AGAIN!

Hope they go out of business very soon.

Desired outcome: Our luggage should’ve been delivered to us during our trip or at least after that. At least some compensation paid for lost bags.

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Overview of LOT Polish Airlines complaint handling

LOT Polish Airlines reviews first appeared on Complaints Board on Oct 20, 2011. The latest review My lost luggage was posted on Jun 18, 2024. The latest complaint Delayed flight was resolved on Jan 24, 2022. LOT Polish Airlines has an average consumer rating of 1 stars from 69 reviews. LOT Polish Airlines has resolved 4 complaints.
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  1. LOT Polish Airlines Contacts

  2. LOT Polish Airlines phone numbers
    +48 225 777 755
    +48 225 777 755
    Click up if you have successfully reached LOT Polish Airlines by calling +48 225 777 755 phone number 30 30 users reported that they have successfully reached LOT Polish Airlines by calling +48 225 777 755 phone number Click down if you have unsuccessfully reached LOT Polish Airlines by calling +48 225 777 755 phone number 15 15 users reported that they have UNsuccessfully reached LOT Polish Airlines by calling +48 225 777 755 phone number
  3. LOT Polish Airlines emails
  4. LOT Polish Airlines address
    17 Stycznia St., 43, Warsaw, 02-146, Poland
  5. LOT Polish Airlines social media
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    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 24, 2024
LOT Polish Airlines Category
LOT Polish Airlines is ranked 54 among 221 companies in the Airlines and Air Travel category

Most discussed LOT Polish Airlines complaints

My lost luggage
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