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Customer Service

1300 390 190 (Australia)
1800 266 0048 (Mexico)
+1 800 237 2747 (USA & Canada)
+44 207 660 0337 (United Kingdom)
+353 16 590 442 (Ireland)
+32 26 200 184 (Belgium)
+420 225 439 797 (Czech Republic)
+45 82 332 701 (Denmark)
+31 206 545 720 (Netherlands)
+351 213 164 027 (Portugal)
+41 848 747 100 (Switzerland)
+852 25 019 433 (Hong Kong)
+62 212 927 2257 (Indonesia)
+60 377 248 181 (Malaysia)
+63 25 886 900 (Philippines)
+966 800 850 0361 (Saudi Arabia)
+65 64 155 111 (Singapore)
+27 102 050 100 (South Africa)
+82 234 831 033 (South Korea)
+66 26 100 808 (Thailand)
+54 115 983 9370 (Argentina)
45, rue de Paris
Tremblay-en-France, Virginia
France

Complaints & Reviews

No facility

My Sister Tejal Tandon flying on 24/10/07 through Air France from Vienna At to Paris Fr through flight No Af2639 which was delayed by 40mins from Vienna in which she had a connecting flight from Paris FR to Mumbai IN through flight No AF134 of 24/10/07 which was missed due to late flight which flew from Vienna AT to Paris FR.

There is no one to help her as my sister is sitting in Terminal 2B near paris de paris there is no Accommodation provided by the airline no meal given to her.

Please someone help my sister as she required Attention or we will be unwontedly have to take this matter to Consumer court.

You can call me on my cell No +[protected] / +[protected]

Rudeness, hostility, incompetence

Air France's employee rudeness is institutionalized. I had purchased confirmed reservations on a trip with multiple legs. Air France suddenly moved one of those legs forward by 1 day, without adjusting the other legs, so I would have shown up at the connecting airport one day late.

I caught the error immediately - then had to spend 8 hours on the phone over the next week, either on hold (45 minutes average time to get through to their so-called Customer Service) or talking to incredibly rude, arrogant and downright hostile incompetents. Eventually got through to a somewhat polite supervisor. This person demanded that I had to be issued new tickets - by the travel agency, since there was more than 10 days left. The agency told Air France that they should issue the new tickets. Eventually the Air France supervisor who directed me to go to a local airport Air France counter to get new tickets issued. When I got there - guess what?

1. They made me and my wife wait OUTSIDE their office (during posted office hours) because the supervisor was "training" an employee (in rudeness, no doubt).
2. Asked us to return in 10 minutes after she heard why we were there (standing outside, of course).
3. When we came back, the supervisor just hastily left.
4. The now-trained rude and hostile employee demonstrated here training on us, with a dazzling display of racist arrogance and hostility that would have left Inspecteur Clouseau speechless in admiration. She flat-out refused to issue the new tickets. She demanded that we send our tickets to some address in some other state. I asked for a copy of the memo that authorized that, so I had some basis for sending my tickets out to an entity who had promised nothing. She refused, saying it was an "internal corporate communication". I asked to speak to the supervisor who told her to do this - she said that person was an internal corporate superrvisor who would not speak to customers.
She told me that I was not Air France's passenger! (Because the ticket, though it said AIR FRANCE, was issued by a prominent global travel agency that probably does 40% of Air France's ticket sales!)

This airline needs to fire its Customer Service Vice-President. The natural rudeness of their employees is doing fine at showing off the quality of the airline and their nation without a highly-paid VP training them to do so.

75% of Air France staff I have had the misfortune to deal with so far, are hostile, rude, and utterly, totally clueless. There have been a very few decent flight crew, and that one supervisor, who seem to be in the wrong company.

This rudeness has GOT to be corporate policy, if it is not a national trait. Maybe they have schools (I mean "ecoles") where they teach gratuitous rudeness?

  • Bj
    B. Jepson Aug 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I totally agree with you regarding the hostility and unpleasant attitude shown to customers by staff of Air-France. I can only come to the conclusion that it is a deliberate ploy that they are operating to lose as many customers as possible because they are disgruntled with their employers for some reason. A deliberate sabotage attempt to lose as much business as possible for Air France. I travel often, but only used them 4 times, and will avoid them as much as possible, so their plan is working. Take your business and your money to those that appreciate you. good luck.

    1 Votes

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