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2.0 120 Reviews

Air France Complaints Summary

30 Resolved
90 Unresolved
Our verdict: When using services from Air France with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Air France reviews & complaints 120

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2:18 am EST
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Air France Refund

I mistakenly purchased air france ticket through air france authorized agent with my credit card charges for air france ticket from canada to morocco while my morocco visa was'nt approved. The agent refused to refund my money back.

Agent:

Destina Holidays

Suite 574, 2727 LBJ Freeway Dallas, TX, 75234

The above AIR FRANCE Agent told me that there is no refund even though I do not have Morocco visa to travel. I purchased the ticket for :

$1914.27CAD

Desired outcome: PLEASE I WOULD APPRECIATE IF MY MONEY IS BEING REFUNDED TO ME. AIR FRANCE SHOULD NOT USE SUCH AGENTS LIKE DESTINA HOLIDAYS TO EXPLOIT CUSTOMERS WHO HAVE NO IDEA OF WHAT THEY ARE GETTING INTO DUE TO MISTAKE.

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10:02 am EST

Air France Missing bags

Hi I was flying from Paris to Cork on the 20th of October 2022, when i got to GDG Airport we checked in our bags and went straight to border control where it was absolutely a disgrace the queue was crazy and we missed our Flight to Cork. Then we decided to go to Air France desk to try and get the next flight to Cork we got no such help with 3 crying Kids. We asked about our bags and we were told they were on our flight to Cork by Air France. Then we were told to go to Terminal 2F to purchase tickets but they were no desks to buy Tickets so we then had to buy Tickets on our phone with Aer lingus which cost me nearly 2000 euros to Dublin and then Hire a car to get to Cork Airport to collect our bags which we thought. When we got to Cork Airport we met with Swiss port and they said our bags were taking off. All this time my children were so upset and us for been left stranded in the Airport. It is now 16th of Jan 2023 and no sign of our Baggage i have contacted Air France by email and Phone and still no help. I am not looking for a claim i just want my bags back all my kids toys we got from Disneyland are in the bags.

Desired outcome: ctober

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6:27 am EST
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Air France Lost Baggage, nearly a week has passed and no one at Air France will talk to me!!

My flight from Minneapolis to Mumbai has confirmation # GENI8K. I arrived in Mumbai from Paris on flight AF0218, 13/12/2022 at 12:25 am and discovered my suitcase was missing. Before leaving Mumbai airport, I filled out a Delayed Bag Report form, ref #BOMAF70697.

I had already placed an Apple air tag tracker in my bag which now shows my bag is in Douala Int'l Airport, Cameroon. When we departed Paris for Mumbai, we boarded at the Paris Airport's gate M49. I have since learned there was an Air France flight AF958 departing at Gate M28 at approximately the same time with a scheduled stop at Douala. Please investigate the above information.

Desired outcome: I need to speak with someone who will help me retrieve my luggage by pursuing contact with Air France at Douala Int'l Airport.

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11:13 am EST

Air France Staff at the boarding

Madame, Monsieur,

J´aimerai signalé un désagrément rencontré lors de l'embarquement sur le vol : AF90, Heure d'embarquement : 12h20 ; PORTE : M49, SIÈGE : 18E (ETKT : [protected]) et déposer une plainte contre le comportement du personnel de la porte : M49 lors du test aléatoire d'explosifs et de drogue.

A savoir, sur le vol de Zagreb à Paris, j'ai passé 3 contrôles de bagages à main, et lors de l'inspection, j'ai dûment joint les reçus des articles achetés de WHEY ISOLATE Protein nécessaires à la construction des fibres musculaires après l'entraînement, et je suis venue à la porte d'embarquement sur le vol mentionné précédemment, où j'ai été identifié comme suspect pour explosifs et drogue. Conformément à vos procédures, que je comprends et félicite en tant que voyageur consciencieux, mon bagage à main, mon sac et tout le contenu ont été testés pour les deux substances et les tests se sont révélés négatifs. Cependant, l'employé de service à la porte m'a obligé à mettre mes articles achetés a la poubelle (ces articles ont été je le repete testés négatifs). Bien que j´ai présenté la facture, il n'a pas pu m etre expliquer ou présenter la procédure par laquelle elle tout m a ete retirée, car elle n'a pas été mise en évidence par écrit, et je n'ai pas non plus été averti lors des 3 dernières inspections correctement passées.

Je vous demande gentiment une réponse, une explication, et un remboursement de mes biens selon le numéro de compte : 21276/12/01 (de la pièce jointe), mais aussi la procédure écrite de ce qui précède, car au cours des 20 dernières années de voyages Je n'ai jamais vécu la même chose.

Meilleures salutations.

Damir Rikanovic

[protected]@yahoo.co.uk

amela.[protected]@yahoo.com

Desired outcome: 75 eur

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7:59 am EST

Air France Compensation for baggage that did not arrive at the destination

Compensation claim filed on 1 August for C-5335986 for flight reference WPSBCF in the name of Matthew Barrett (my son). This included all receipts and was done through the Air France form.

Despite several phone calls and emails there is no progress - i am told to contact Customer Care by email. When i phone the Customer Care number i am told that the case has been escalated and that my son will receive an email. None of this has happened. We need this claim resolved as we need the money as we are in financial difficulties. We cannot wait any longer.

Desired outcome: Payment of the compensation due

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10:56 am EST

Air France Return my bag or compensate me for the indignity I have suffered.

I travelled on Delta Airlines from JFK to Boston to Charles de Gaule airport and transferred to Air France from CDG to Freetown Sierra Leone on 31 August 2022. Today is 1 December 2022 and I have still not received my missing bag.

Three months gone and everyday I am looking for make up, underwear and essentials that are in that bag.

Air France has been totally silent. No apology, no compensation nothing, and I have filed a claim on their website, emailed them.

Please do something about Air France. They are leaving American passengers stranded.

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4:24 pm EST

Air France Refunds for delayed luggage

My luggage was delayed by 4 weeks during a flight between CDG and DTW late June. According to instructions after three weeks I submitted a claim for purchase of items that were in that suitcase. It took five months for Air France to address that claim and inform me that I was not due to anything since my suitcase has been delivered at the end.

Who could have believed that my suitcase would still be delivered after 4 weeks! It's very frustrating because I reached the one million miles during that trip, so I am really a good customer. To add insult to injury, my reply emails to [protected]@infos-airfrance.com keep bouncing, so basically I cannot even argue my case while that same email address keeps emailing me that they are waiting for my reply.. Very sick game.

Desired outcome: I would like my claim, substantiated by receipts, to be paid.

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3:24 am EST

Air France Boarding/wheelchair assistance

Very rude , unprofessional and unconcerned…. I wassupposed to have wheelchair assistance due to unable to walk long distance, landing into Paris no one and I mean no one was available with a wheelchair and had to walked distance from (Delta 8627

Operated by Air France Dubai 1:30 am Charles de Gaulle 6:10 am , seat 41A, 40A) to gate L42

(Operated by Air France Charles de Gaulle

10:10 am George Bush. Intercontinental/h,Texas

2:05 pm , seat 41A, 42A )

Prior to boarding I informed the persons (refused to provide their names) that I needed wheelchair assistance and was told to have seat and someone would come I proceeded to informed the persons of the issue prior arriving to gate L42 . So I spoke to the young lady whose uniform read security who was passing some type of out to those who needed to complete the form……. She asked for my boarding pass and passport to verify and now I proceeded back to the desk to the persons and handed my boarding pass and passport she proceeded to check in the system to see if wheelchair assistance was indicated which am sure it’s indicated on my boarding pass , I informed her that I spoke with security but she refused to believe so SHE went to asked and was told that I cleared …..and then the persons had me ond my carryon checked and when I asked why was I being checked the young lady said she didn’t know and because the told her to do so . I asked for each and everyone’s name and was asked why and refused so , twice !😡 the persons asked because you want to make a complaint……. I have NEVER BEEN SO EMBARRASSED AT AN AIRPORT IN MY LIFE PERIOD

9:33aNot to mention I stood on the boarding ramp in the cold until ready to board the aircraft !

Please NOTE female security was very helpful and excellent customer service!

Desired outcome: Compensated

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8:10 pm EST
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Air France Pay cash money luggage

I did travel with Air France on the 06/07/2022 from Dublin to Algeria I did have tow kilo extra each luggage when I check in the man work on the desk he told me to pay €700 I told him no way than he make it €200 I want to pay with my credit card he say no only cash .I pay him cash money and with out reciept tow months and half later when I back from Algeria I go to the airport to speak with manager about it the same man who did charge me was there he denied now I want cctv camera and I did send email to Air France the same day when I travel but no responce

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2:11 pm EDT
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Air France Flight cancellation money refund policy.

On September 22nd, 2022 I purchased a round trio ticket on Priceline-going to Dublin -Ireland -and returning from Glasgow. This is an important business trip.

The Price Line number trip #[protected]. The Air France confirmation # is 2R5824.

Air France cancelled the first leg of my Flight 2297 -From Atlanta to Boston on December 13,2022.

PriceLine could not replace the flight, so they also cancelled the entire Flifht

It has been a nightmare getting my refund back. I have spoken to several customer service personnel, stayed on hold for over three hours on hold only to be told different thigs by thee different-also said that they persons.

One said-it takes 4 to 6 weeks for a refund and would not let me confirm this with a manager or supervisor.

The next person stated that I have to request it through Price Line.

All three persons I spoke to refused to let me speak to a Manager / Supervisor.

I am Irate---I will NEVER ,EVER use Price Line or Air France---not in this lifetime.

I am a extremely effective trial Attorney. I will not hesitate to litigate.

I am also contacting the Better Business Bureau.

Desired outcome: Speedy refund of the $1,170.57 that you deducted from my credit card on 110/22/2022.Winsome Culley,JD,MBA, Attorney at Law.[protected]@aol.com

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1:15 pm EDT

Air France Use of the Lounge

Spent about 7 hours in CDG today, 7 hours in transit on a flight that was due to delays on a KLM flight. So far I consider it unavoidable.

The lounge on the Terminal 2F of the CDG was website-mentioned as having a lounge option for EUR60, so I went to the entrance, explained my situation, and offered to purchase the option, but the person at the reception said, "It's impossible because the lounge is full. The answer was, "There are many other shops and restaurants besides the lounge, so enjoy yourself". When I explained the situation again, she did not understand, or she just thought it is someone else's problem rather than by herself, and I got the worst impression of her attitude toward providing service, without a word of concurrence.

Air France is one of the top airlines in the world, but to be honest, I think that the totally unrespectable attitude of not listening to the customer's situation and saying "there are other stores around, enjoy yourself" which does not match their needs, is not good for Air France.

There is also a vending machine at the entrance for purchasing lounge options, but I later confirmed that it did not jump to the purchase screen, and some people around me were wondering why they could not purchase.

While the website clearly states that you can purchase, the operation is different, which I think should be improved.

I like Air France, so I wrote this in the hope that your service will be further improved in the future and that your operations will be consistent with the information you have made available to the public.

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9:07 pm EDT
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Air France missing and perishable bags

When i arrived in the united on march 31,2022 i was told that my bags were missing. At a later time i got a email that it was found but it was perishable so they trashed it. They asked me to send in recipts for my items which i did but up till now i haven't received a refund. When i call they keep giving me the run around with different stroies. i need my refund for those items. it was not my fault that those item s was missing and got damaged. please pay me for my item. This my email address [protected]@yahoo.com. case number C-4869310

Desired outcome: I NEED A REFUND FOR MY THINGS THAT WAS MISSING AND GOT PERISHABLE AFTER THREE WHEN I ARRIVED INTO THE UNITED STATE. IT'S WAY OVERDUED. IT'S BEEN SINCE MARCH. PLEASE GIVE ME MY REFUND.

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10:37 am EDT

Air France Refused to fly in Paris

Hello. I recently booked a flight (15th August 2022) with Opodo from Manchester to Bangkok via Paris and New Delhi.

Manchester to Paris - AF1269 - 05:[protected]

Paris to New Delhi - AF226 - 10:[protected]

New Delhi to Bangkok - TG332 - 03:[protected]

When I arrived in Paris I went to get my connecting flight to New Delhi and was refused to fly due to Visa reasons.

My stay in New Delhi, was only 3-4 hours (no more than 24 hours)

My bag was to be collected in Bangkok, therefore staying in transit area and no re-checking of luggage.

Therefore I lost all my flights and money and had to book another direct flight to Bangkok from Paris.

So I am looking for reimbursement for my lost flights and the onward flight which I had to pay in addition because Air France would not let me fly.

Desired outcome: Reimbursement £626.98 for loss of original flights£810 for the additional cost of onward flight

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4:06 am EDT
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Air France cancelled flight

On the 13 th of August 2022 my flight AF1018 was meant to depart at 0850 and at that particular time was told that same was cancelled.

Alternative options given to me to fly to Heathrow from Heathrow to Amsterdam and from there to Paris.

I could see there were spaces on air france flight 1400 to Cdg on that day being solf at 580, hence space on that flight!

I was the only person of the whole flight of AF1018 to be doing three connections!

Aer lingus was delayed by an hour and was too short time to catch the KLM flight and I missed my flight.

My birhday ws on 14 and my sister booked my flight to Mauritius and there was no flight available until the 15 of August!

I had to pay a train ticket of 220 euro to reach Paris not to missed my following flight.

I als lost my luggage

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3:03 am EDT

Air France Service

My name is Windegouds Thiombiano, Flying Blue Account # [protected]. I have confirmed flights JICZYL and OC9BNS.

I am in Ougadougou returning to France. Once i got to the airport, i was told that the flight was fulled and there wss no seat availsble anymore. My flights were conformed snd i do npt understand hpe a confirmed flight can be fulled.

I chose to travel with Air France

because i thought the company was realiable. I am very disapppointed.

Desired outcome: I need to get to US at Dullus Airport Washginton DC today 12Aug2022.

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8:55 pm EDT
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Air France Change bookings

Hello,

I (FlyingBlue number [protected]) have 3 tickets + 1 MCO for a total amount paid of €4 576.20 which flights were initially cancelled before the respective flights departure and that I would now like to use to travel. The tickets are:

1) Booking reference (by IATA agent [protected] SAGA VOYAGES) = TNWMNI

- ETKT = 057 [protected] / Premium economy / Price paid = €1 164.52

- EMD = 057 [protected] / Price paid = €72.54

2) Booking reference (by IATA agent [protected] SAGA VOYAGES) = UXPI9H / ETKT = 057 [protected] / Premium Economy / Price paid = €1 990.22

3) Booking reference (by IATA agent EXECUTIVE & LEISURE TRAVEL AGENCY) = OG352X / ETKT = 057 [protected] / Economy / Price paid = €1 348.92

During the past 3 weeks, I already and UNSUCCESSFULLY did the following:

1) Called the FlyingBlue service and they directed me to Air France agency;

2) I landed in Paris on July 23rd 2022 and went to the Air France agency at CDG Terminal 2E and they directed me to the Cameroon Air France agency;

3) I went to the Cameroon Air France agency and they directed me to the various travel agencies who issued the tickets (by the way, SAGA Voyages one of the travel agencies is definitively closed and therefore not accessible nor reachable);

4) I went to ELTA Voyages and they directed me back to Cameroon Air France agency;

In summary, I'm going round agencies and always get the same message that the related tickets have expired and that I have to send a claim by email to AIR FRANCE.

NB: It is important to mention that COVID played a significant role in disturbing my travels and that NOWHERE on these tickets I can read a condition saying that the tickets will be lost if I do not use them within a certain period. I can clearly read the various other conditions.

Thank you in advance for your kind support in helping me to solve this issue.

Kind regards

Eric NZEALE

Tel: +[protected]

Desired outcome: I simply would like you to reactivate my tickets so I can travel using them.Thank you in advance for your kind support in helping me to solve this issue.

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10:49 am EDT
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Air France No reimbursement for lost luggage

I flew Air France on May 9, 2022. GRR-SVQ Upon arrival in Seville my luggage did not arrive. I filled out the paperwork for missing luggage. 3 days later my luggage did arrive. I had to buy items for the hot weather, toiletries, etc. It is now August and I have still not been reimbursed as promised. C-4995049. I have called customer service with no outcome.

Desired outcome: Please refund for items as promised.

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8:21 am EDT
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Air France Refund for cancelled flights and expenses

Put a claim into air France on the 25/4/2022 reference number c-4924767 rang on numerous occasions and got no were still waiting after 3 months what a disgrace sent proof of receipts air France cancelled the flight from Johannesburg to Amsterdam we were told that we would be put up in a hotel the staff at Amsterdam were a joke told us to find our own accommodation over 24hr delay coming back lied too by there staff

Desired outcome: Refund

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7:18 pm EDT
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Air France Luggage left in Paris due to AirFrance not getting it on transfer flight, then items stolen out of luggage

On May 27th, my daughter and were flying AirFrance from Barcelona to DTW with a layover in Paris. AirFrance did not allow much time between the transfer flights to DTW, once we got through customs we had to literally RUN to our next flight to make it to the flight to DTW. We made it with moments to spare! So you would think our luggage would have made it but AirFrance failed to get our luggage on the flight home. We get to Detroit and no luggage at all! Delta Airlines was the one handling it which was totally a mess. No one knew when it would be delivered and communication between Delta and AirFrance was non-existent!

We waited for 4 days without our luggage and FINALLY it delivered. When it did, my daughter's luggage had been rummaged through and her jewelry had been stolen out of her bag. There was over $1000 worth! I wish she wouldn't have put it in her check-in bag but we didn't think someone from the airline would steal from us! So I put in a claim which it had a Delta Claim # but they told us we had to contact AirFrance for any updates. The last update we received was on June 6th and nothing since! It's too late for me to make any claims through our insurance and there was jewelry witih sentimental value. It's almost impossible to call and talk to a person. I was able to get ahold of someone on June 25, 2022 and they said to check back in a week that they are very busy with claims. I have been trying to contact them and it keeps saying they are not open. It's now almost 2 months later. Worst experience and don't know what to do now! Will NEVER fly AirFrance ever again. they don't care about their customers. Delta Airlines is going to hear from me too!

Desired outcome: I want to be reimbursed the $1500 to replace her jewelry!

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6:37 am EDT
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Air France Air France. No record of our booking on the first leg of our journey. We had to purchase this leg again.

I booked and paid for two tickets for my son and myself via Air France website to fly from Cape Town to Amsterdam. Our journey consisted of three 'legs':

18th June 2022, Cape Town to Johannesburg, FA 203, departure 14h45.

18th June 2022, Johannesburg to Paris, France, AF 995, departure 18h05.

19th June 2022, Paris to Amsterdam, AF 1240, departure 07h10.

I received electronic tickets after my booking confirming all three legs and confirmation of my payment. On 6th June 2022, I received a further email confirming the same booking and another copy of electronic tickets. I checked with the Air France on-line booking portal and all three legs were confirmed on this site.

However, when we arrived at Cape Town Airport to check-in for the first 'leg', which was with Fly SaFair, they told me that they had no record of our booking on the booked flight FA 203. None of the reference numbers provided on the Air France ticket confirmations could be used to find our booking. There was no Air France representative at Cape Town Airport, only telephone numbers, none of which were answered. The outcome was that I had to book to tickets to complete this 'leg', otherwise we would have missed out on-going connections. This was at a cost of R5404,58.

The whole incident at Cape Town Airport was extremely stressful for us both.

I expect to be fully reimbursed for this extra payment.

Further more, when we tried to check-in for our return flight on 11th July (Amsterdam to Cape Town direct, KL 597, departure 10h20) we were told that although we were listed as having a booking, no tickets could be generated, or boarding passes as the Air France on-lone booking system had not conveyed our booking to the KLM system. The whole booking had to be re-entered via telephone. This was also very stressful, bearing in mind our experience above. Fortunately, we did get on this flight at no extra cost.

Desired outcome: To be reimbursed in full for the additional cost for the the first 'leg' (R5404,58).

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Air France contacts

Phone numbers

1300 390 190 1800 419 2033 More phone numbers

Website

www.airfrance.com

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