Air Canada
reviews and complaints

your register people were laughing at my face because my passport had 30 days before expiring and somehow i needed 90 days. I didnot take their names but there were 3 ladies speaking spanish. I lost my flights to France nowhere was i flagged for having a non expired passport expired from your standards. I also lost my hotel room in Paris and will not get refunded of it $ 180 some dollars. very angry and upset that your people were laughing and didn't even looked at me when answering a question how rude.

My family travelled from Toronto (Toronto - flight AC834) to Antalya (Turkey) through Munich (transit) on June 30, 2022, till today August 27, we have not received my daughter’s luggage with the following tag number:

-0014-AC-474099

We filed a complaint in Antalya airport about the delayed luggage with file reference number: AYTXQ41037 but nothing happened.

On July 09, 2022, I’ve contacted Air Canada luggage claim website and filed the issue of the lost luggage of my daughter and they provided me with case number: CAS-4733575-F9T2J6.

I received an e-mail from Air Canada with Acknowledgement from Air Canada AC:[protected].

My name is Mohammed Al-Hashimy on behalf of my daughter Hia Al-Hashimy

My Aeroplan number: [protected]

Phone: [protected]

E-mail: m.[protected]@gmail.com

We flew from Los Angeles to Lisbon, Portugal on Air Canada on July 12 connecting through Toronto. None of our baggage arrived in Lisbon on time. Two of our bags were located and delivered to us in Portugal on July 20. A third was sent to Montreal and then finally returned to our home address in Los Angeles on August 10. Our fourth piece, a walker needed for mobility has never been delivered to us. The Apple Air Tag I attached to it says the walker is still in Lisbon. The WebTracer service says it has been forwarded to Los Angeles.

I have replaced the walker because I need it to get around.

I have been trying to find a way to file a claim for the cost of replacing the walker but the Air Canada baggage issue website does not offer any way to claim for replacement of an item that has never arrived. And their form for claiming interim expenses before baggage is delivered is extremely difficult to use. It looks like they have deliberately designed their site so that you are likely to give up trying to get reimbursement. I have also spent long times on hold with the central baggage office but without getting any real help.

Regulators should insist that Air Canada treat its customers better.

My partner and I had booked a flight for Aug 21st from from Vancouver, BC to Fort McMurray, AB. Our flight in Vancouver was delayed by 45-50 minutes. Once we landed in Calgary, AB, I asked the flight attendants to please allow my boyfriend and I off as soon as we could in order to not miss our connecting from Calgary to Fort McMurray, AB. The flight attendants didn't help at all. We were stopped and I took my seat belt off to ask her for help to ensure we wouldn't miss our flight. Thr attendant just looked at me and stated that the seat belt sign is still on, and ignored me. Then I heard the attendant say to another attendant "Jesus" as if I was bothering her. We didn't get priority to get off. We made it to thr connectimg flight gate and they refused to wait for us and said we couldn't get on while it was STILL SITTING THERE... Air Canada has no regard to wait for others... And now we have to wait 6 hours for another flight. West Jet waits for their delayed connecting flights... Maybe you need to learn consideration like West Jet. Your attendants are incredibly rude! I was disgusted in the service.

I booked a premiere flight thro your website. Then you changed the day and time without my permission with economy class, which it was not fair. On the top of this frustration you charged me $100 for my luggage when it was international premiere class which you should not supposed to. I want my $100 back. Attached the receipt. I want to cancel my flight for my illness mother. I hope this time you will help and waive the cancellation fee.

Flight 2594AH

Hana Shaqwarah

On Aug. 14, 2022, the flight #1994 was delayed from 16.40 to close to 19 from Calgary to Toronto.

My booking was 4TBWB1 for two passengers(original flight 148 was reassigned to #1994) The original flight was cancelled that day, but the assigned flight was delayed several times.

Is there compensation for the numerous delays of #1994? For instance, will there be a discount on a coupon for a new booking?

Thank you for your attention regarding this delay.

Jane Shen

On july 4 were booked on a flight from Ottawa to Deer Lake, via Hlifax.The flight to Halifax was uneventful but in Halifax our flight was cancelled and we were informed we would be overnighting in Halifax and were given taxi vouchers, meal vouchers and voucher for a downtown hotel. We were told the airline would be in touch. The following morning, we still had not heard anything, so we tried phoning but got only voicemail. At check out time we used our return voucher to go back to the airport. we went to the aircanada desk, and a young lady who was just as frustrated as we were told us we had slipped through the cracks ,had not been rebooked and the flight to Deer Lake had already left and they saw no point in calling us because the Plane was fully loaded and there would be NO seat for us for three days After some time they decided we had 2 options. Fly back to montreal and catch a direct to Deer Lake arriving abt 2am on July 6 which meant we would be 48 hrs late arriving in Deer Lake. the 2nd option was to fly to St. Johns laler that day and find our own way to deer Lake. We choose the later'

We are requesting the max refund of 2000$

I arrived to the DFW airport on Tuesday Augus 9, 2022. my baggage was missing, waited for an hour and did not arrive, they have me fill out a report and told me that I will get it with in 24 to 48 hours. today is August 14, 2022 and still not received my baggage, I have called every single day and spent 30 at least minutes every time I called, their customer service representatives are located in India and is hard for them to really help customer and they give me the same answer "please wait more time.

I don't understand how my baggage were lost.

I need my baggage ASAP I do have heart medication in those bags. and I have repeatedly asked them to rush my baggage.

Hello my name is imran chaudhary

I was travelling with my family; which included me, my wife and 5 kids from Toronto to Lahore Pakistan (with 3 stops in between which we had booked)

These r all the problems we faced

1 delay from Toronto to London, which made us miss our qatar flight, which we were delayed for 1.5 days

2. No luggage received until 2 weeks after we arrived in pak, finally on July 16th, received 12 pieces and one stroller,

One piece of luggage was also ripped and damaged

We got one piece of luggage one week after we landed, July 8th

3 we had to pay 519 UK pounds per room, they made us get 3 rooms,

Also incident in room, where I was lying in hotel room bed, my wife was in bathroom, and a strange man entered the room with key that the front desk have him by mistake - which is another huge complaint

We had to pay 45 pounds, each taxi, we took 2 taxes total, airport personnel, taxi guy, lied to us saying we had to take 2 taxis, when on the way back the next day, one taxi took us back for 35 p

4 because we didn't receive any luggage for 2 full weeks, we had to go out and buy 3 or 4 articles of clothing for each family member, I have receipts for all saved

5. Had to take taxi 2 times, back and forth to and from airport in Pakistan, to get the pieces of luggage, I have receipts for that as well

6 when we got to the airport to go back home to Canada, August 8, when we got to the airport, they said, qatar airways is over booked and would have to place us on the next flight 24 hours later, and would be compensating is $250 American for each person (x7 people)

Then the agent at the pakistani airport said, that our original departure ticket details, from Toronto to London, was coded as "O", meaning open, meaning I the air canada system showing that we had not even traveled from Toronto to London, even though we were already in Pakistan, and even though I was at the airport now, to go back to Toronto, I asked what does that have to do with me traveling back to Toronto,

The agent, and agents manager, Tamur, said that as long as it's showing open, they cannot book us to go back to Toronto, and we could not get the 24 hour bump up option because of that

So we had to take all the 13 pieces of luggage back home in Pakistan, via taxi, and called air canada, and they booked us a flight o August 10, to go back,

So we had to go back on the 10th, ofclurse bow, having no confidence in what air canada was doing to us,

This new flight was Pakistan to abu dhabi, abu dhabi to London, London to Canada.

We had to delay our stay 2 more days, of which I didn't get paid for work, and neither did my wife.

7. When we arrived I canada, august 10th, we had to stay in the plane for over 50 minutes after the plane had landed, as they said the re was congestion in the airport with other passengers

8 then when we went to get our luggage, we were missing one piece of which we filled out that report at the airport and have not yet received

On August 11th

On June 11, 2022, I purchased a Business Class Lowest ticket for a flight from YYZ to LAS (Booking Reference: 2G28LY) and I paid C$2,128.72. On July 28, 2022, I had to changed the booking to a different date and lower class fare (because Business Class Lowest was not available) and was charged an additional C$1.53 for a total payment to you of C$2,130.25.

Today, on 08 August, 2022, I called AC and attempted to upgrade the seats again to Business Class Flex and I talked to Ellie, an AC representative. I was told that it would cost an extra C$1,306.16 even though the fares are advertised online for C$1,487 outbound and C$1,432 for the return flight, which amounts to an increase in cost to me of only C$889. I was told that the difference of over C$400 in cost to change the flights is because I "lost value" in the first flight change that I made because the new seats were economy seats rather than Business Class (why did I not get a refund?).

My complaint is that I was never informed, either during the ticket change or at any time afterwards of the purchase and confirmation process that I had "lost value" that you, at AC, conveniently cashed in and put in your coffers. This underhanded "lost value" transaction smells of poor business ethics and practices and, as such, I perceive as fraudulent. It would very much appreciate it, if you would correct this wrong in an adequate monetary form. I have been a good AC customer for many years and usually fly Business Class. I would be very disappointed if you would not address this money grab to my full satisfaction. Best regards, Horst Kaminski (Aeroplan # [protected])

I requested compensation for my flight being cancelled and I was denied, so I sent an additional email requesting a reason for why my claim was denied. It has been over a month and I have not yet received a response to my email. In addition, I cannot contact customer relations over the phone; it must be through email. I can provide a case number if Air Canada contacts me directly.

hi my name is vanessa killgore we flew air canada and our bags went missing,we have now received 3 out of the 5 bags but are still missing 2 belonging to shay mcmann and roman killgore their bag tags end in 48 and 53 our case number is cas-4859884.-g3h8k3 so if you could please locate our last two bags that apparently were last scanned in vancouver canad we would really appreciate it, my contact info is [protected] or [protected]@aol.com we would really appreciate it as these bags and cintents are very valuable to us,thankyou,vanessa killgore

On July 10th, 2022, I submitted an Interim Expense Claim to Air Canada's Central Baggage Office (Dorval, Quebec Office) in the amount of $1,143.77 for baggage delayed during our vacation to Ireland and the UK, from June 24th thru July 4th, 2022. While one piece of luggage was returned to us within 21 days of the loss, a second was not returned for 33 days. Despite making a written claim to Air Canada for the cost of the baggage delay (with attachments) on July 10th and a follow-up Request on July 28th, 2022, I have received no acknowledgement of my claim.

Please indicate if my Claim is being processed and if a File/Confirmation number has been assigned. Thank you.

Ron Gaffney, Baggage Tracking #YFC12627, Tel: [protected]; Email ron.e.[protected]@gmail.com.

08/02/2022 Vancouver to Toronto flt number 124

08/03/2022 Toronto to Charlotte, flt number 8745 was cancelled

Rebooked on AC flt 8680 to Baltimore and then AA609 to Charlotte.

My bags (baggage tag # [protected]) never made it. Upon arrival I reported to AA that my bag did not arrive. She thought it would be on the afternoon flight from Toronto but it was not. I have talked to AA 4 times and Air Canada 4 times. AA will not enter the claim into the system because the bag is still associated with the AC8745 flight and not the AA 609 flight. AC will not enter because my terminating flight was with AA. HELP! I can not even get in the system. My phone number is [protected].

Booking 3SEA9F - for 6 passengers in total *note these flights were booked to coincide with a cruise out of NYC

AC 8984 flight July 26th Departure YYZ 8am - arrival in LGA 9:26am

AC 8989 flight Aug 3rd Departure LGA 2:45pm - arrival in YYZ 4:19pm

on june 24th - the flight 8989 return was changed (without notification) to a earlier time slot , we called our agent as the disembarkation of our cruise would not allow us to meet this new "earlier" time change. due to this change , No opportunity was given to us to accept or confirm this new change. we had to pay an additional 120USD per person (total $720USD) in order to get a later time with flight AC8991. so we could meet the flight returning from our cruise.

on July 26th at midnight.. we notice our flight AC 8984 for 8AM was CANCELLED, we immediately called our agent and they advised a rebooking was made for departure of 2:30pm at YYZ & arrival 3:59pm in LGA ; our boarding time for the cruise was 12:30-1pm ; final boarding is 3pm - this left us no choice but to drive in our personal car in order to make our cruise on time.

our agent cancelled the bookings with Air Canada, but we are reaching for flight disruption compensation.

we had spent 720 USD initially on the return flight change, plus we had to pay 240 in gas and parking for our SUV at the cruise terminal $310.27 USD. (plus wear & tear on my SUV)

we spent 10 hrs driving there in complete stress trying to make our cruise in time, and than after our holiday make another 10hr drive home. we booked to fly with air Canada so we could travel with piece of mind. but this caused more panic and inconvenience , with 6 passengers , luggage and a walker for disability all crammed into an SUV for that length of time vs. the 1.5hr flight. we hoped to fly again but this cancellation had left us stranded and stressed out immensely.

we hope to reach out to Air Canada and address this matter. looking forward to hearing back from you.

thank you Luigi Melcore.

I was two mins late at check in and your ticket agent did not even try to book me on another flight, she handed us a piece of paper to call Air Canada where you can NOT speak with anyone ever, she obviously cared nothing about me or trying to assist me. I am FED UP with Air Canada, Ive been flying with your airline for more than 20 yrs and this is the way you treat your customers, shame on you!

I have used AirCanada twice yearly for. over 10 years and now at 86 years old I had made reservations to go from Orlando to Toronto in March 0f 2022. My Doctor (Dr. Rotman. Sebring Fl insisted that I stay beyond flight date so I was forced to cancel. MY payment was already recorded and a refund was NOT made. I tried to get my bank to stop payment to no avail. Now it is time to plan trips with someone else unless a refund can be received

On July 6 2022, I had a ticket to flying home to Moncton from Toronto.

On July 5,202, my sister and I tried to get my boarding pass.

The website said I was on standby. Why? I had a ticket.

My sister tried to get some info but to no avail. The message on the phone said it would be a while for an answer. It was suppertime and our call came in the next day mid morning.

We were up all night worrying about me not getting on the flight, so my sister upgrades me to first class. Bam! I have a seat.

I want my sister to be refunded the $175.00 she spent to upgrade me as well as the money she spent on the luggage she paid for when I was on stand by.

This is not right.

I needed to get home and we were forced to pay another $200 for that to happen.

Air Canada sent me an email it says my flight was on July 21st at 12:15 AM which is supposed to be the next day in the afternoon which is (PM) not (AM) so I asked one of the ladies who are working at the airport she told me your flight is tomorrow, not today and I showed her the email and she said to me that air Canada had made a mistake about the PM and AM and it's their fault and we were confused about the time, so we ended up going to hotel which is cost us $1000 a night, we had no choice cuz we have babes and we couldn't stay at the airport for almost 22 hours. also, we spent a lot of money on food and drinks and on taxis. These were the worst days ever.

we are disappointing, this is the last time to book with Air Canada also this is not the first time we have had an issue with it.

Also, my stroller is missing with the car seats and they told me, will send it to your house in 24 hours it's been almost 5 days and I didn't get it yet and I can't go anywhere because I have no stroller and no car seats this is unfair and unacceptable. Air Canada needs to fix this. I'm requesting a refund of my money.

I am writing to request that Air Canada compensate me in the amount of 2500$ USD for damages occasioned as a result of the delay of our checked baggage, and to refund me the tickets fees as a compensation for all the damages that it occurred to our trip in accordance with Article 19 of the Montreal Convention

1. On June 20,2022 I flew from Montreal to Cancun on flights AC1882. I checked in 3 piece(s) of baggage, and a walker bearing baggage tag number AC641893, AC642341, AC641884,AC641890

2. Upon arrival at Cancun Airport , my checked baggage bearing tag numbers AC641893 did not arrive with me. A baggage irregularity report was completed at Cancun Airport , and assigned reference number CUNAC18464.

3. My checked baggage was delivered to my home address on June 28,2022 at approximately 11:00 am.

4. As a result of the delay of my checked baggage, I incurred losses totaling 2500$ USD that are supported by the copies of receipts and can be provided upon request, as well as my damaged baggage that arrived and that cost me 190$ plus the refund of the baggage fee that I am entitled too.

I would like also to mention that I am a person with disability, I have a Neurological Disorder that urge me to take daily medications and unfortunately all my prescription medications for blood pressure , pain and antidepressant were in the luggage and that caused me a big nightmare and pain that I still could not recover from it and unfortunately while there I couldn’t get a replacement

I requested Air Canada for a compensation a month ago and until now I did not hear anything back and I prepared a small claim court and ready to be filed but I thought I will try this way before going ahead and file it and hope this will help.

Sincerely yours,