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Agoda review: Overcharges

R
Author of the review
6:03 pm EDT
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Below is an email I received after I enquired about getting my overcharges back...I may be reached at [protected]@gmail.com. I booked for myself and husband on his computer (marcotte.[protected]@gmail.com).
Receipt #3350627
To
Maurice Marcotte
Date
August 18, 2023
Pay method
****- 4349
Total
$ 242.00
Booking details
Property name
Days Inn by Wyndham Ottawa West
Booking number
6404772
Check-in
August 18, 2023
Check-out
August 20, 2023
Charge details
Room price
$ 204.00
Taxes and fees
$ 38.00
Total
$ 242.00
The price does not include any applicable hotel service fees or regulatory surcharges.
Please do not reply to this message, as it's from a notification-only address that doesn't accept incoming emails.
Privacy policyTerms and conditions
Ā© 2023 Holisto LTD. All Rights Reserved. Registration number: [protected]
Reina Marcotte
You've taken $336.23.
We are Canadians, we stayed at a Sep 27, 2023, 00:18 GMT+7
There has been an error on our credit card; we were charged in US dollars when we stayed at the Days Inn by Wyndham Ottawa West. We have a printed document showing us that the total charges were $242.00 but our credit card invoice showhotel in Canada (Aug 18 & 19, 2023)...so why are we being charged in American dollars?
Hema
Sep 28, 2023, 03:50 GMT+7
Dear Reina,
We thank you for your email. Unfortunately, we need to inform you that this email is directed to an irrelevant department where we do not have any information about the customers.
Please note that we have escalated this to the Agoda customer service team which would be able to assist you further on this request. Kindly allow them 2-3 business days to reach out to you.
To contact our customer service team, please see the customer service number on your booking voucher or use the Agoda Customer Help Center website.
We need to apologize for the inconvenience this may cause.
Thanks in advance,
Hema
Agoda Accommodation Service Specialist (USA)
Business Hours: Monday - Friday (9 AM to 6 PM)
Hotline: +[protected]
Have a question?
Visit our Homes Help Center
Visit our Partner Hub
Need further support:? šŸ’
Go to our YCS extranet and click on "Need Help" button at the bottom right corner to message us directly
YCS App is available to download:
Google Play
[App Store (https://apple.co/2upUCil)
alttext
Hema (Engage)
Sep 28, 2023, 03:50 GMT+7
Dear Reina,
We thank you for your email. Unfortunately, we need to inform you that this email is directed to an irrelevant department where we do not have any information about the customers.
Please note that we have escalated this to the Agoda customer service team which would be able to assist you further on this request. Kindly allow them 2-3 business days to reach out to you.
To contact our customer service team, please see the customer service number on your booking voucher or use the Agoda Customer Help Center website.
We need to apologize for the inconvenience this may cause.
Thanks in advance,
Hema
Agoda Accommodation Service Specialist (USA)
Business Hours: Monday - Friday (9 AM to 6 PM)
Hotline: +[protected]
Have a question?
Visit our Homes Help Center
Visit our Partner Hub
Need further support:? šŸ’
Go to our YCS extranet and click on "Need Help" button at the bottom right corner to message us directly
YCS App is available to download:
Google Play
[App Store (https://apple.co/2upUCil)
alttext
Reina Marcotte
Sep 27, 2023, 11:21 GMT+7
This is the receipt we received from you:
Receipt #3350627
To
Maurice Marcotte
Date
August 18, 2023
Pay method
****- 4349
Total
$ 242.00
Booking details
Property name
Days Inn by Wyndham Ottawa West
Booking number
6404772
Check-in
August 18, 2023
Check-out
August 20, 2023
Charge details
Room price
$ 204.00
Taxes and fees
$ 38.00
Total
$ 242.00
The price does not include any applicable hotel service fees or regulatory surcharges.
Please do not reply to this message, as it's from a notification-only address that doesn't accept incoming emails.
Privacy policyTerms and conditions
Ā© 2023 Holisto LTD. All Rights Reserved. Registration number: [protected]
Reina Marcotte
s that you've taken $336.23.
We are Canadians, we stayed at a Sep 27, 2023, 00:18 GMT+7
There has been an error on our credit card; we were charged in US dollars when we stayed at the Days Inn by Wyndham Ottawa West. We have a printed document showing us that the total charges were $242.00 but our credit card invoice showhotel in Canada (Aug 18 & 19, 2023)...so why are we being charged in American dollars?
Hope to hear from you soon,
Reina & Maurice Marcotte
[protected]

Desired outcome: would like a reimbursement please

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