Agoda – Page 7

I have used this program to claim cash back in the past seamlessly. Now the Cashback feature on the app does not work. When I request my cash back using my phone I get an error message saying "you are not allowed to access this page". I called in and no one can explain why this app no longer works. Can you explain? Now I am refused the option of having my cashback put onto my credit card. Why is that? It was always done that way.

Your service center wants to force me to use a hyperwallet without anyone capable of telling me what a hyperwallet is and why it is being done this way. Why is it being done this way? They refuse to allow me to talk to a supervisor. Why is that?

Is using a Hyperwallet a way of Agoda controlling the currency conversion charges in turn keep more money for themselves and giving customers back less money than they are entitled to? Is that why customers are being forced to use a Hyperwallet?

Before I write a letter to a consumer protection agency I will allow your company the time to respond to my inquiry.

My Booking id is Booking ID: [protected]

I have booked my Mum and my Dad both aged from Auckland & Perth on 27th and required to canel their tickets as the person they had to visit had passed away

I have been desperately. trying to reach them on their contact help centre for 2 hours with no response, I am worried if their money will be refunded.

The help centre is giving technical issues and there are no phone number or any other way to contact them

Regards

Subject: Check in issues

Dear Sir / Madam,

I am writing to you to raise an issue about: Travel Agency
The issue that I have experienced was: Called property to ask how check in works
Was then informed a £300 depot was necessary for the £90 room. And payment is to be made on the street side via bank transfer to an unknown non business account, via cash or credit card with a unknown unnamed worker.

This is not clear on agoda or the apartments terms and policy's whilst making a booking. I feel highly unsafe making a patent on the street and to an unknown individual. Agidna have not supported with this and encourage the payment even though their website states not to make payments outside of agoda website.

I was then told they don't have an office so would need to transfer the £300 to an unknown bank account or pay the person at the property on the street £300 cash. The agoda website states no payments should be made outside of their Website. When I contacted agoda about this I was hung up on 6 times by customer service agents to the point I was calling in tears. I requested to speak to management or a supervisor 8 times and was denied by each customer representative I spoke to.

I do not feel safe making a payment of £300 on the street side to a stranger. I have told agoda about this and they have not supported me whatsoever. I am highly concerned for my safety and just wish to have my £90 payment for the room returned. The unexpected, unclear and uniformed £300 deposit for a £90 room is unacceptable. Especially as you are told AFTER you have paid a non-refundable deposit?

If my money Isnt returned by agoda for assisting is this FRAUDULENT booking I will be contacting my bank and legal representative. I've spent hours On the phone. Requested to speak to management and I've had no help at all. Can you please respond in writing so my lawyer can view the correspondence if needed for court evidence.

I've told adgoda I don't not feel safe making this new deposit booking of £300 on the street. No help, no refund, no support, no safety measures. To resove this I require the immediate refund of my £90 due to unclear booking policy, false and leading procedures and my booking cancelled.
It occurred on: 2023-05-22

This meant that I feel unsafe. I haven't an idea what to do. If I am stranded in Newcastle. I'm crying thinking about it. Being stranded in a new city due to agoda and their inadequate policy advertising. This is very very scary. Especially when you are a minority travelling in your own. Agondas customer service have left me so stressed today I have gad to contact my GP as my anxiety has now falted up causing excema and other conditions such as insomnia due to stress and worry, depression, anxiety and low mood

To resove this I require the immediate refund of my £90 due to unclear booking policy, false and leading procedures and my booking cancelled. An apology for the numerous times I was hung up on by customer service age

AGODA.com SEDA VERTI INTERNET SGP

PHP 9,962.55

Agoda Booking ID [protected] Check in March 3, 20233

Please be aware that my credit card information is already saved on Agoda, and that someone used my phone to make the reservation without my knowledge or permission while using my card. They did not issue an OTP or verification for this purchase, so when I noticed this, I immediately contacted Agoda and stated what had occurred. However, they refused to reimburse the whole amount, They keep saying that I need to contact directly to the property and when I call them they said that I don't have a reservation under that booking ID i'm very confused they keep transferring me in a different department and the case has been running for 5 months now.

Please understand that I will not pay for the reservation that has been canceled. This is incredibly annoying. I will be responsible for paying any late fees, fines, or other charges associated with the hotel reservation that I did not make myself.

Booked a Hotel room with Agoda. They charged my credit card and next they I received an email asking for a photo of my credit card and my passport. It looked suspicious to me, so I called the hotel directly to check if a reservation exited under my name and the hotel said that they were fully booked and the reservation did not exist. I called Agoda customer services and first, they said that the reservation was confirmed and everything was fine. Then when I confronted them they said that the reservation is pending until I send the requested photos. It is an scam because if I don't send the photo of my credit card, they cancel my reservation and because of their policy there are no refunds.

arrived in transit hotel. Agoda has not allocated my room. the hotel is full booked. I am distressed and fatigued. disgraceful that people are treated like this. no where to rest. no one to help. we will only be given a room from 11pm to 4:30am. this is not what i paid for. I paid for 12 hours so I can have a full rest before another very long International flight. I flew into this city just for this stop over option!

Made a booking at Maslow Hotel Time Square in Pretoria, South Africa for 14 April 2023 (booking reference [protected]), paid for the booking on the Agoda App on 10 February 2023 (ZAR 3,054.75). Received a booking confirmation on 13 April 2023. However upon check-in at the hotel was advised that Agoda had cancelled my booking and that I no longer had a room. I had to pay a second time, to the hotel. I have been trying to get a refund from Agoda, but to date have been unsuccessful. I called on 17/4/2023 and spoke to Saheira, who asked that I send through proof of payment to the hotel (ZAR 3,837.00).

On 19/4/2023 I spoke to Kim requesting feedback, she said that she would find out and call me back.

It is now 24/04/2023 and no call, no feedback and no refund!

This booking system is a scam!

Hi I had booked two hotels in Indonesia under the following Booking Nos.

1) [protected] (SGD306.64 from e- receipt) for feb 20 - feb 22 stay

2) [protected] (SGD 275.90 from e-receipt) for feb 22 - Feb 25 stay

However the following amount was charged respectively to my credit card

1) SGD $309.71

2) SGD $278.66

Why is there an increase in the amount been charged to my card?

When I asked for recipt at the hotels upon checked out, they would not provide me a receipt and mentioned that Agoda would issue the receipt.

Pleas explain the difference in the amount been charged.

Yours Sincerely

Mr. Gary Tay

Mobile +65 [protected]

Prior to the 2018, I have an account and email name Poppygecko @sbcglobal.net registered with Agoda. On 2018, this account got hacked and I cannot get to this email. This p 2022, I registered with your company with the new [protected]@aol.com because I cannot access to [protected]@sbcglobal.net and thus cannot get any confiration or emails from your company under the sbcglobal.net account.

Can you please these two accounts into one account under [protected]@aol.com?

For your record, all the reservations made under [protected]@sbcglobal.net

were made prior to 2018.

Booking ID [protected], [protected].

[protected]

I have always booked my reservations with your company. Please merge all the points into my [protected]@aol.com account.

Thanks you very much.

Sincerely,

Stephen Lo

I made a reservation for the London Travelodge Greenwich High Road for

Mar 31-Apr 04. I thought I was as booking directly at the hotel website but accidentally booked through Agoda. They had pretended being the hotel using the hotel’s picture and logo

Due to a medical emergency (all documentation sent to Agoda twice) I needed to postpone my trip.

The hotel allows date changes for it’s customers, it’s a common practice, even the recording corroborates that information. Agoda is not respecting that and is not helping. Not customer focused at all. A shame.

They do not want to refund the US$850.00 they charged me and they do not want to change the dates. This is a horrible way of stealing people’s money.

I want my money back.

A total lack of professionalism and respect.

I would like to report this property owner scamming people to stay at a low price but security deposit that they sent didn't come back as I don't want to do that again with another person that book their property.

They haven't responded to me since after my booking got finished got followed up multiple times and still no response from the management. i have a mail attachment and a conversation from the property but no response from them.

Now raising this conern outside agoda since the platform doesn't respond now to my concern.

To whom ever it may concern,

I would like to start of by explaining my situation.

- I booked this upon accident I was browsing Agoda and it booked it for me and took the money out of my account.

- within 2 minutes of realising I requested to cancel but was told this was non-refundable.

-The next day I got in contact with Agoda Customer Services and explained my situation ( accidental booking and broken down car no way to get to accommodation)

- I was then told that I would need to wait 48 hours for a response from the hotel to request a cancellation and full refund( my booking was in 48 hours) I was also told to get in contact with the hotel myself.

- I contacted the hotel myself and they stated that “ as a good gesture we will give you hotel credit”

-upon looking at reviews it stated that there were “ break ins” “stolen goods” “door crashed in” “ Not as described on website, DO NOT STAY HERE” “ they steal money” “ dodgey, they take deposits and and don’t return” “ they have cameras but won’t show footage” “break ins happen every night” “ very unsafe” “ secured electric bike stolen off caravan” “ worst place ever” - these are jusr some of the reviews. Obviously I did not want to stay here so I cancelled my booking.

- then today ( Tuesday 18th”) we had our accomodation cancelled due to weather conditions and our tent had broken so I had no choice but to ask them if I could use the credit as I had £175 taken out of my account therefore I had no money to book anywhere else.

- upon arrival, we was asked to pay even more money $50, which was absolutely ridiculous! We was given a leaflet stating how to keep safe, explains we needed to lock our doors and vehicles, and store away valuable ect! This is NOT something you would be given if the place was SAFE. At a glance the place looked absolutely horrific! People walking around looking into cars ect, caravan right on the street. VERY VERY UNSAFE.

- we decided to leave and go to a car park to try and figure out what we wanted to do next, as we felt the most unsafe we have felt in all of our lives. This place was not as described and extremely scary as young people travelling this is NOT something you want to experience.

-We decided to get in contact with Agoda to help as this is who we booked from, upon being on hold for 22 minutes we finally got a response from Tanya, she stated by asking us our situation we explained everything and she stated that she would contact the hotel to see if we can get a refund, after explaining that this had already been done she expressed again that she would try and investigate further and get in contact with them. We was then put on hold for another 10 minutes. She came back and expressed she’d spoke to her team and that the only thing she could do on her end was “ contact the company to see if we can get a cancellation/full refund” I expressed that this had already been denied and that I just needed help with accommodation as it was 9:10pm and we had no where to stay or wait but an EMPTY CARPARK. She explained she could not help us with accommodation only thing that she could do was contact the company and try and get us a refund. I expressed that we had no where to stay nor any money to book and I feel that it is not fair at all as it is not our faults, she explained that she thinks that the company would come back expressing that guests should check reviews before booking as to which I explained this was not booked out of choice! She explained all she could do was “ contact the company and try a refund, she would call me within 35 minutes to tell me the outcome” I was still left with no where to stay at 9:30pm. After a 50 minute phone call nothing was resolved.

- I then get an email expressing that she “ tried to call me but there was no response hence why she was writing to me” she expressed that the company had denied my refund request and there was nothing more she could do.

- I replied back a lengthy email stating that I would be taking this further as I am very unsatisfied with the service, to think that you can trust Agoda with a booking thinking that you will be staying somewhere SAFE AND RELIABLE is absolutely wrong. I am a young person who has not felt safe one bit and has no received any help from Agoda nor the hotel.

- I have now had to pay an extra $115 ( that I have had to put onto my credit card as I have no money because I’ve forked out a ridiculous amount) for a nights accommodations which is awful because there was no where open!

I am taking this further by writing to you as I need help as I am very very unsatisfied with every bit of “ help” I have received so far, I would like a full refund as this a lot of money for a place that is unsafe and that I am not staying in.

Regards,

Ellie Brothers

Someone used my credit card with payments addressed to AGODA.com.

I am not the one who did it, it was total fraud, I am asking several times Agoda customer service to provide me the details of booking which was used for this payment, user email address and user name. Because when someone trying to pay by the card, its obviously, for some booking and will want to use this booking in the future. So I need to know who used my credit card.

The customer service asked me to send credit card number, they asked me for bank statement and date of payment, after this they asked me PROVIDE THEM BOOKING DETAILS. I explained several time that I have not done booking, someone made booking by using my card number and obviously I do not have boking details.

Tried several times, on phone and email.

so I sent them :
1. my ID
2. my phone number
3. my screenshots of the payments
4. time and dates of the payments
5. my credit card copy

and after that, they want my booking details!?, which obviously I do not have because it was scam.

I already tried to contact support team but it's very slow. I have a complain about my booking of Taiba Hotel booking. i had 3 complains.

1) Agoda did not mention for this hotel that there is a paid parking, i filtered hotel with parking and i noticed everywhere that any cost includes for parking, but it was not mentioned anywhere. I saw some of the reviews of customers which showed that it is not paid. It should be clearly mentioned in the details of hotel.

2)For all type of hotels for non-refundable cases, i was not able to change the guest's name before payment and after payment. There was an option to choose if you book for someone else but there was no option to change each guest name even if I am not going to choose this. The booking should go under my name. After payment it was not allowing to edit even guest name. I found some technical website glitch, it should either show me option to add the guest names including me as a lead. but there was no such option or at least it should allow to edit the guest names after payment.

3) I booked a hotel on that time it was showing room capacity of three and i noticed it was with three beds and after that i noticed it was showing 1xdouble room. Even room type was not showing correctly in agoda booking details.

Dear Sir,

I booked room by platform of agoda on 8th April check in and 9th April Check out and I was got confirmation of booking room in Hotel Royal Caste mumbai.

But when I was reached at Hotel then Hotel manager told me that room is not available which you booked, you can pay Rs.3800 if you want to stay.

When I was informed to agoda customers care then they told me that Hotel partner missed to updated not Availability of room on agoda platform.

I spend money for traveling to go there and they denied to stay me there, then who is responsible for my wastage of money.

My day plan was disturbed.

Agoda given fasle room confirmation to stay and customers feel bad and not safe.

Thank you

I used price freeze functionality in agoda for booking a hotel in Langkawi and was able to freeze around 12000 INR using my HDFC debit card. later after 3 days I have been tryiing to pay the rest of the amount but i am getting some error, unauthorised and all. So i emailed to ask them to check the issue and revert, instead of fixing the issue, agoda replied the booking has been cancelled due to payment gateway error. So technically i lost my 12000 INR due to their technical gateway error. This is unacceptable and looks like bigger scam to me as in they give this option to freeze but its not actually freezing the booking.

The whole Agoda experience is terrible.

Using thier mobile site, I tired using their price freeze feature that they advertised. Only after and in the fine print do i learn the price freeze doesn't guarantee the room, you have to confirm the booking during the time window or lose your deposit.

I then try to book the room right after. Agoda says they can't process the booking , someone else booked that room, but the room is still showing avaliable on agoda and the actual hotel's website.

Agoda isn't sending me an email saying the room is booked and continues to hold on to my deposit. They also wouldn't let me book the room.

I contact support to either give me the refund or help me to book the hotel. They say to just keep trying, and ifnitndoes work contact them again. After the initial correspondence the messages become automatic and unhelpful.

I ended up booking on the hotel's actual website (thank you google translate). Only then does Agoda' site show the room as unavailable.

The refund process isn't automatic. You have to try booking and when agoda sees the room is full, then the site asks if you want a refund, and you can request it. I tired the refund request on mobile and it gives a blank screen. I had to request the desktop version of the site for this to work.

Overall terrible experience. Broken site and broken customer support. I would avoid this site at all costs.

I booked a deluxe garden view room in manor hotel (april 9 to 10, 2023,), they sent me a confirmation email with a voucher which states a deluxe garden view room. I checked with the hotel if they received the booking a day after (that’s usually my practice) but they told me that they reviewed a deluxe forest view room from agoda. I called agoda customer service but they told ne that they couldn’t fix it because they had an error syncing their website with their partner! Because I had the voucher and email, I tried to negotiate and fix it myself with the hotel which they accepted luckily. Agoda offered me approximately 2,000’agoda cash (37.7 usd) because of their mistake which they didn’t solve (I did) but it’s too low compared to the stress and inconvenience they caused and I didn’t accept it. Instead, I asked them that to compensate, maybe they could just transfer my booking in another hotel a day before to

Manor so we don’t need to change from one hotel to another but they lied to me that thete is ro

Available anymore! They just don’t care!

I had a paid booking through # ID - [protected] at Chao Praya Home on April 1st, with written confirmation from Agoda.

When I showed up at the place, producing a paper copy of the reservatiob and the Agoda email, the receptionist said they didn't have my booking.

She also didn't want to give me a room, saying that the hotel was full. But there were only 3 cars on the parking (at 11:30 p.m.) and the hanging keys board on the wall was full of keys.

After I insisted for 20 minutes she phoned with her boss and they seemed to have fun at the situation !

She then told me that they don't take customers through the internet, and she refunded me in cash ! While in fact I had paid through Agoda. This is the proof they DID have my reservation but for some reason, didn't want to give a room. She didn't car about where I should sleep at that time (11:45 p.m.)

Case No's :[protected] - Expedia

[protected] -Hongkon Changyou International Business Services Co Ltd

I booked accomodation through Adoga. I accidentally booked the room 3 time. Expedia accepted the response and said they successfully refunded the amount to Adoga.

its beed almost 4 weeks and I havent seen anything

my number is [protected] Ian Walker