Agoda — payment taken but no booking!
I made a hotel booking through Agoda (for hotel in Maldives) for 2 nights. After payment via credit card was confirmed and a message stated that I would receive an email within 30mins with booking confirmation and hotel voucher, I have not heard from them since. It's been 3 days now. My card has been debited US$153.00 and although I have a customer number taken down from their last "Thank you for payment" message, they have not bothered to reply my online complaints. I have purchased airline tickets and now am uncertain as to whether I should book another hotel or await for Agoda to send me confirmation. As the date draws nearer, I am inclined to the former. I note that Agoda claims to be a company registered in Singapore - and I am a Singapore Permanent Resident. If I dont hear from them by the end of the day today (14 March 2012) I will be writing to the Consumer Affairs Authority for them to take legal action!