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1.5 296 Reviews

Advance Auto Parts Complaints Summary

38 Resolved
258 Unresolved
Our verdict: With Advance Auto Parts's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Advance Auto Parts reviews & complaints 296

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K
9:40 pm EDT

Advance Auto Parts Counter help

I went in tonight to Auto Zone Here in Gladstone/Kansas City, MO. on Antioch about 7:15 pm and asked for a scan code to be done on my truck, the 1 woman of ONLY 2 women employees on duty told me that they needed ID, I said; I dont need to rent it, I just need a code scan done on my truck. She told me that auto zone cannot do it due to responsibility issues, and they cannot be responsible for reading, or help to read my codes on my truck.
I was just there less than a week ago, and had codes read by an employee, and I bought Spark plugs to try and remedy the problem. Now that I put in the plugs. I still seem to have problems, so I needed a code scan to see what comes up now.
I am a perks customer, and I see the only reason is: that they were woman auto zone workers not wanting to go outside and do it.
I think they should be FIRED! theres plenty of people looking for work that will do their job for them, since they dont want to do it!
10/9/2019

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7:46 pm EDT
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Advance Auto Parts battery replacement

I had my battery replaced at the Central Ave. store, my actuators for my heat/ac do not operate as a result, when I stopped back to the store I was told "they know to plug in the backup battery" but in my case this did not happen, I told him I would have to go to the dealer to have it reset to the tune of a couple hundred dollars and was told "yes you do!"... so I am NOT Happy with Advance Auto, I guess NAPA or Auto Zone will be where I shop from now on. John Barton

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3:58 pm EDT
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Advance Auto Parts recycle used oil

Good Day, pursuant to a situation I en-counted at the Island Park Store on Austin Blvd in Nassau County NY, I feel compelled to report this to the Corporate Office.
At approximately 11:30 today (Wednesday, October 2, 2019) I set out to my local Advance Auto Parts store to recycle approximately 5 gallons of used motor oil... I have done this countless times over the years using the same yellow Polyethylene 5 gallon container. on occasion I have been told the tank is full and the customer service individual will provide another location, that is perfect. As a precautionary measure, I always enter the store without the container to ask if I can deposit my used oil, today was no different, upon entering the store, I asked a gentleman at the register if I could deposit my oil, he said yes, but asked if it was contaminated with other fluids, my response was no, it was exclusively oil, he said bring it in.
upon re-entering the store, I was stopped by a different employee by the name of Kevin, who also told me he was the store manager, he told me he cannot except my oil because it was not in an approved container. my response was"your kidding right? I continued to say, Bro, I have been coming here for years with this same yellow 5 gallon container". He said "first of all, I aint your Bro! (this is true, but just speaking in terms of todays accepted dialog) he then proceeded to tell me that the container was yellow which signified diesel fuel and we cant except that", we only except approved containers". I asked him what was an approved container? it seemed like he said a red container, well red is for gas, regardless, Kevin talked to me like I was a subordinate and not a customer, the exchange became very heated between both of us because he did not speak with respect nor give any reasonable explanation...in the end of the encounter, he wound up telling me to get off the premises as if I was some kind of criminal. I am not a criminal, in fact I am a retired law enforcement officer who is 57 years old. I had a friend with me who is as-well a retired detective whom visited me that morning for breakfast who witnessed this whole exchange and was shocked!

Well, I came home and immediately pulled up the advance auto parts oil recycling procedures and read right from your website that I did in fact follow the procedure... all it said was it had to be in an appropriate polyethylene container as is all fuel type containers and not in water jugs (please see link below). I would also like to mention, that I don't own a diesel vehicle and never did, and never used this container for any type of fuel, just for used oil which I could easily be verified by just looking in the container and smelling it... clearly it smells like used motor oil.
I certainly recommend with great urgency that this store manager be trained or retrained on corporate policy and more importantly, how to speak to customers... I was appalled, and embarrassed that this demeaning conversation took place in the presence of 2 other customers in the store.

Completely uncalled for reaction by Kevin, store manager at the Austin Blvd, Island Park, NY store. My opinion is, he should have said OK, the cashier said it was fine, but in the future you must use... whatever kind of container he was eluding too.

Awful, it ruined my whole day! Someone must talk to him about this. Also, when I told him I was going to contact the Corporate office, his response was" go ahead, my name is Kevin, I'm the store manager".

Please see attached pics of my used oil container and the marking at the bottom indicating HDPE which is polyethylene as an approved container material indicated on your website. see below for link...

https://shop.advanceautoparts.com/r/advice/car-maintenance/why-recycle-motor-oil

Thankyou, John Landi.

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12:57 pm EDT

Advance Auto Parts service provided by employee

On Monday, 29 September 2019, my self and my mechanic went to your Randallstown location to purchase some items. We go there often and the daytime manager know us. We went to him for assistance but he was helping someone else. We went to the other employee at the other cash register. He did not greet us. We started telling what we wanted. My mechanic and I started talking at the same time, we realized it and stopped. My mechanic went in to tell him what we needed. Once my mechanic finished the employee said "only one of you are to talk at a time." His tone was very very negative. He kept that negativity throughout the entire transaction. As we was leaving I told the manager that his employee and a very negative attitude and is very rude. He apologized and said he would talk to him. Horrible service. I think I'm going to take my money and business to autozone from now on.

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6:26 pm EDT

Advance Auto Parts absolutely rude employee/manager

multiple times myself/ my wife have delt with "Sis" at the store. every single time she has been rude, made [censored]y comments, and/or cost me money.

she has been rude to me i let it go [censored]ed about her and got over it. i'm easy going takes alot to upset me. when i send my wife to get a part i order on the phone tell them i'm sending my wife to pick it up. she gets there and sis tells her she can't use my $20 reward coupon because they can't take a picture of the reward. I was tempted to drive back [censored] her out return the part walk to another cashier and buy it again WITH my picture of my reward. Since i was busy i just drank a few beers and finished my job.
First thing you CAN and HAVE to take a reward. period. there is no i can't take this. it is a scanable barcode. you can't [censored] with that. either it's valid or it's not.

today. 9/9/19 4:30 pm i sent my wife to return a window regulator i bought online and pick up the one i ordered in store a few days prior. I called earlier in the day and got Sis, asked her if should could look up my information and see if my online order showed under my account so i could return it (since i didn't have a receipt since i ordered online) she asked my name said there was nothing under my name... i said well you have to look up my phone number and get into my account info. she argues and i repeat what i needed done and she just asks for my phone number like it was her idea. tells me it's not in there i need to have the order number or she can't do anything. i tell her okay i'm sending my wife when she gets off work so just wanted to verify what i needed for her. SOOOO my wife walks in and Sis is being rude to this customer. imagine that. so my wife gets her turn. tells her she's returning the window regulator and picking up another one that's I ordered since i ordered the wrong part. she says they don't have the part they have to order it. my wife says i already ordered it, and sis points and says they have none. another employee helping someone else says no it's over there. so sis says "well i don't know what part it is" my wife replies it's a driver side window regulartor... sis says "well i don't know his name" in a [censored]y tone. so my wife says my name and sis replies again well i don't read minds. then goes back grabs the part drops it from chest high straight to the ground.
during all of this my wife text me " this lady is a [censored]" and i knew who she was dealing with and told her exactly " wait till you are all paid and done and tell her she's a [censored]ing [censored] and better learn to be nicer to customers and walk out"

my wife did [censored] her out and had Other customers chime in and employee's smiling holding back laughter. this type of customer service is straight unacceptable and uncalled for. Sis has been working and advanced for years Since the car quest buy out she worked there prior. if this is not enough to get an actual investigation and get her fired i will be going to the store and talking to another manager/ and or calling and complaining about her every chance i get till she is gone or i'll be taking my buisness elsewhere.

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12:02 pm EDT

Advance Auto Parts unethical behavior

on 09/08/2019 i was on the phone with jerry at store number 7950 334 w main st in leola pa around 11:45 am he was very rude and hung the phone up on me 3 times i would like to know what is going on is he allowed to treat customers like this. i called again and ask to speak to a manager and he hung up on me again. what i would like to see is this man fired

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2:18 pm EDT

Advance Auto Parts front desk customer service

I went to this store to inquire about cost of front brakes for my car. I waited until it was my turn at desk. The service representative informed me that he would check on price of brakes after he attended to the customers in line behind me. As I waited some more, I went to my car to look for more order information on my brakes. The service representative then asked me for my car registration without explaining why he would need that. I left the store at that point. If he had explained that he could look up information on my brakes by obtaining my car registration I would have gladly given it to him. I do not respond well to anyone yelling across a store at me. This person needs more training on customer service care.

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9:45 pm EDT

Advance Auto Parts return

Advance auto parts customer service has gone down the toilet and there is no email to send a comment regarding the lack of customer service received by Brook Miller from store 9534 in Florida. He doesn't know the store manager full name and refuses to give the district manager name. So I guess I will post it on social media. I went to return some items that did not work for me and was interrogated by Mr. Miller regarding use, whether or not they can be resold, and whether I knew their return policy that is on the back of an 18 x 24 poster that no one is looking for in the store. I gave an original receipt, items were purchased less than 24 hrs ago, and the items had all packaging intact. The receipt does not have a return policy on it either. What happened to customer service? This location has Autozone, O'Reilly, and Napa within 5 blocks and this is how you will treat a person. I guess my credit card is not good at your store so I will continue my future business in a place where customers are not interrogated and provided the highest customer service possible. Why are these not resellable?

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Andron420
, US
Mar 09, 2022 10:13 am EST

I ordered a coolant reservoir because they didn't have one in stock. The guy said it will arrive the next day. I asked if it came with a cap, as many of those tanks do, the guy said he is not sure but it should. Went to the store the next day to pick up the part. After I paid for it, I asked the guy if it has the cap and he said let's open the box and see. He openes tge box and there is no cap. Ok, let me buy a cap for it separately. He had one in stock. I get home, installed the coolant tank, I inspect my old cap and it looks great, it works fine, didn't need a new cap. The next morning went back to the same store to return the brand new cap that was not been taken out of it's box. It's not an electrical part. They denied the return/refund for an unknown reason. I asked to see the manager, the guy said, I'm the manager. I asked why is my retun denied? He said he doesn't know but I can call their corporate office and ask. I said, how about you call your corporate and ask, you're the one getting paid for this job. He refused. I'm filling a dispute with my credit card company. Never would be buying anything from that [censored]ty company again.

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12:49 pm EDT

Advance Auto Parts parts I bought to fix my car

This is Eddie David brockington I went an bout bearings for a Mazda an had to have them pressed inan they want refund my money or give me the right part then want me to buy another part an get the stuff repressed when there supposed to know what part to give a consumer how is it right to make a consumer pay for there screw up I DNT think it's right to turn a day job into a 3 day job my time is money just like there's

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1:04 pm EDT

Advance Auto Parts Manager John Simpson

I called to speak to someone about purchasing a few products (Fuel pump and fuel sensor) at 850-926-5552. A gentlemen by the name of John Simpson answered and asked how I could be helped. I explained I was looking for a part and I was immediately placed on hold. I was unaware if I was simply ignored or was waiting for him to finish a snack because I was told absolutely nothing before being placed on hold. I waited for a max time of five minutes and then hung up. I called right back and Mr. Simpson answered the phone again. I asked if it was he that placed me on hold and did not return. He said it very well could have been him. I then asked is that how you treat your customers, simply placing them on hold and saying nothing? No communication? He said it is when he has other customers at the store waiting for him. I asked him that saying nothing was the limit to his customer service skills. I then stated I would rather pat a higher price for a product then to be made to feel like when I buy a product that the seller is the one doing me the favor. I just made my order for the fuel pump and sensor on rockauto.com. That's a shame!

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2:16 pm EDT
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Advance Auto Parts manager being rude and talking down to employees

I was in the Harrison, Ohio store on 8/17/2019 and an employee walked in and quit. Then the manager was making a young girl do everything. He wouldn't answer the phone or wait on customers. Then he was being very rude to the young girl employee. She looked very upset. He also kept asking her questions about the employee that walked in and quit. This wasn't the first time that I was in that store and comments were made to and about that young girl employee. They had one commercial customer say inappropriate thing to the young pretty girl employee and the manager was right there and didn't say a word. And then they made a comment that they need to send her on all deliveries to boost there sales. That was very inappropriate and I made a comment to her that if that continues she needs to file sexual harassment complaints against the manager and the company. That makes me feel so bad for the young girl because she just trying to do her job and having to deal with men who shouldn't be talking to women or young girls like that at all. All of the employees there have seen this happen because I have talked to them when the manager and the young girl wasn't present. One of the other employees told me that the manager is obsessed with the young girl. So the next time I'm in there I'm going to say something to the young girl. Hopefully she will take my advise and pursue filing a sexual harassment lawsuit. I'm sure she isn't paid enough to be dealing with all of that and she also looks very uncomfortable when the manager is around.

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7:33 am EDT

Advance Auto Parts product return

I purchased 2 gallons on antifreeze, and left store, thirty minutes later I returned, their special price was 13.99 and walmart was 10.99 a gal. When I returned to old mexican guy at store, he knew me, but refused to take antifreeze back without a ticket. He claimed how could he give a refund if I didnt have a ticket.

This old mexican guy gave lots of wrong views on car transmissions, etc.

There was a reason that I was the only person at store, this company doesnt want to take back products, and I will never go back to this store, and you shouldnt either.

Terrible store and company products — prices are all sky high.

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8:33 am EDT

Advance Auto Parts online ordering of brake pads for (2) different vehicles

On 8/4/2019 I was searching for front brake pads online. I found a set on your website that were listed as Wagoner ThermoQuiet. I added them to my cart with a serpentine belt and some brake parts cleaner. It said if I placed the order I could save 25% and the order would be ready in 30 minutes for pickup. When I get there 2 hours later there are two employees there. (Jerrod B, which assisted me and his manager Carl). I explained to him I made in online order and I was there to pick it up. As he started to look for it, the manager "Carl" advised him if it was an online order he would just have to go and pick it from the shelves. (Now why would I wait for over 30 minutes to drive there and it not be ready for pickup when I get there?) Jerrod took 10 minutes to pull a serpentine belt and a set of brake pads I walked over and got the brake parts cleaner myself to save time. When he brought the parts to me I asked him to verify that they were front brake pads because it had happened before, I got home tore off the old pads and went to put on the new and they were "rear" pads. He said yeah, and that everything was in the box. So I took his word for it drove back home tore all of it apart, and guess what? It was rear pads. I verified online that it said front disc pads, and so did he. I had to re-assemble my car drive back 10 miles to get different pads. My wife and I went inside, Carl the manager assisted us. We explained to him we ordered front pads online and that these did not fit. He smarted off to my wife which pissed me off when he looked it up and said oh yeah you ordered MX856B and you needed MX857. We were like what? I searched for front brake pads not some code we know nothing about. HIs only resolution was that he could swap them for CarQuest Ceramic brakes and it would be $1 cheaper. I said fine as long as they fit, because the Wagoner I wanted had to be ordered and I needed brakes now. Then, he continues to tell us he couldn't return the online order because it hadn't been 24 hours. We said it wasn't our fault and we needed brakes. So he just wrote on our receipt swapped for PXD857/ew 7100. I checked inside the box, and verified it was correct after I pulled the old brakes I knew what they looked like now. We took the receipt and brakes and left. Good news, they fit and work good so far. The bad news is if they fail I don't think anyone is going to exchange/replace these with a hand written message. Also, after two times of getting incorrect parts from online, I am switching to O'Reily Auto Parts. I have made numerous online orders, drove there in 15 minutes and they have the parts waiting on me (and they are always correct). 25% off doesn't do anything for me, when I have limited time and I spend double the time and gas to do the same project. You have lost 6 customers from this today, out entire family now knows what happened. Your online ordering system is most definitely flawed. Your customer service is flawed. I feel like for the gas and extra expenses and the second time and vehicle this has happened to me on we should get a full refund. I mean two 10 mile trips is 40 miles in gas wasted, the customer service was rude and ridiculous, and a discount it only good if the products you order actually work.

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4:54 pm EDT

Advance Auto Parts bad customer service

Visited the store located at 1275 W 68th St, Hialeah, FL 33014 on 07-31-19 at 9pm (an hour before closing) because I was having issues with my battery and asked the employee to check the battery and he refused to test the battery saying at that time that service wasn't offered and they wouldn't change the battery at that time. The store was not full and there is no sign posted stating there a set time for this service. I went to Autozone and they resolved my issue quickly. It took less than 20 minutes to check the battery and replace it. I will not be returning to this store.

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10:54 pm EDT

Advance Auto Parts service...

Dear Sir or Madam,

I went to the store at 300 US-80 W, Clinton, MS 39056, today looking for a good ratchet set and C-Clamp to change the brake pads on my wife's 2012 Acura MDX. Simple job right? Well the lady that service me made it a nightmare. First the store wasn't properly stock with tools and she admitted it when I asked where a certain tool set was I was looking for as I saw it online. The website said it was in the store. She said it maybe in the back on the truck but who knows. So I paid the for another set that was on the floor and of course it didn't fit. I came back to the store and returned the items because I didn't want to take a chance of getting more wrong tools. No one in the store seem to care what I was doing but the woman complained that all customers do in Clinton is return purchases and she wanted to go back to Vicksburg Advance Auto parts. I asked why would you say that out loud with customers in the store? At that point she stated how I bad I smelled in the store. I did smell terrible as I was working on my wife truck. Didn't know I had t o dress up to be treated like a valued customer. Point is I am an information technology director that service clients across the globe. I would terminate any employee that knowing did this. I will not be shopping in any of your stores again and will encourage others to do the same.

Sincerely,

Ray Burns
[protected]
[protected]@hotmail.com

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7:32 pm EDT

Advance Auto Parts headlight light bulb

Went in and asked for a replacement headlight lightbulb for a 2017 Toyota Camry. Guy behind the counter looked the part up and went and got it, ring me up and I paid.

Got home, went to replace the bulb only to find it does not fit.

Went back to the store to exchange for the correct bulb and was told because the lightbulb was open I could not return or exchange.

So, I'm not stuck with a 26.00 bulb that I can't do a thing with. If the customer is depending on the knowledge of the employees there, then the customer should NOT be held responsible for the employees mistakes.

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4:19 pm EDT

Advance Auto Parts poor customer service

Came into to advanced auto off cheshire BR RD looking for a chain breaker, this was July 4th and no other customers were there except me, asked if they had a chain breaker the guy looked at me and continued playing with his phone like I wasn't even there, I just said "all right have a good one" and left, some African American guy that was probably upset he didn't get 4th of July off, I will do business else where from now on, run your cameras and you will see how I got treated

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5:46 pm EDT
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Advance Auto Parts tried to purchase battery

Big advertising says install battery free and etc take battery etc..so I needed a battery I tell the guy need a installed he gave me all the reasons why he cant do it talking about battery hard to reach and etc guess it's to hot outside..I had no tools to install that's why I came here then of course I leave cause of no help and my car got stuck battery died now I have to wait to get a jump a find somewhere else to get a battery

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PartsGuy1
, US
Jul 04, 2019 9:49 am EDT

Some cars require professional (ASE certified) installation. Parts stores such as Advanced will not touch these types of vehicles as it is 1)beyond the 15 mins average your FREE installation normally takes and 2) due to the complexity of the electronics on those vehicles it is a huge liability. Hope this clears things up.

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11:05 pm EDT
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Advance Auto Parts unethical behavior very rude employee

I called to advanced auto 8725 Tara Blvd, Jonesboro Ga, 30236 (store 6102) on 6/29/2019 around 7:50 PM to inquirer about the a sales price for transmission fluid that was on the site and a employee by the name of Caesar had answered. I asked about the product and he immediately began to be very rude, sarcastic with his answers. VERY street like and Ghetto and had a smart mouth as if he was some guy from a street gang of some sort, very rude and made me very uncomfortable and very agitated. So to quicken the call, I just inquired about the pricing of the item and this guy said hold up and just hung up in MY FACE!
This is not how I expect to be treated from a multi-million dollar corporation such as Advanced auto Parts. No one should EVER have to be treated in this manner from any company. Corporations are supposed to represent honor dignity and complete professionalism, plus respect towards their customers . NOT this crap that I went through tonight. I was so unglued that I tried calling back to speak to the manager and HE avoided ALL 5 of my calls. So upon being so disrespected by this guy I decided to make a trip to the advanced auto
8725 Tara Blvd, Jonesboro Ga, 30236 (store 6102) to speak to a manager. about this rude and obnoxious employee and Upon arriving I seen the employee Caesar at the counter and found out from questioning that he was in fact the one that I spoke to on the phone so I told him that I would like to speak to a manager and he looked at me as though he wanted to jump from around the counter and attack me ! so after a few stares he called the manger to the front by the name Robert so I asked to speak to him outside for a moment about his incident and expressed to him how deeply upset I was about what happened and said that I have never experienced anything like this from this location and he said that this particular guy was new. So I said that I would be calling corporate about this because I don't appreciate being talked to and treated like this in this manner and on top of that being hung up on and I hope that you guys don't condone this type of behavior at this behavior at this particular location because if so then some will have to be done about management also so this dont happen to anyone else. The manager said that he would talk to him about but he didnt seem to convincing of it, and to confirm my suspicions upon leaving the store I seen them both chuckling together which led me to believe that they are buddies and NO he is not going to talk to him about this and YES this will definitely be happening to another customer as well which is why I guess the sales are down at this location. bottom line, you have to watch who you let be the face of your business. street behavior DOES NOT mix well wioth BUSINESS... AT ALL!

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Update by mjhut
Jun 29, 2019 11:14 pm EDT

excuse the typos everyone I was truly upset when I wrote this and missed a few words but hope you still understood.

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PartsGuy1
, US
Jul 04, 2019 9:53 am EDT

I would suggest reaching out to the District Manager or the actual Store manager. Not just the Shift manager.

B
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Bob wx
, US
Jul 19, 2019 1:55 pm EDT
Replying to comment of PartsGuy1

Have had similiar situations, . Use the power of shopping elsewhere and everytime you purchase elsewhere, . Send an email to corporate telling them the business they lost

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6:42 pm EDT

Advance Auto Parts online ordering & rewards unable to use discount/rewards unless card/paypal

Brian Hedlund WHY the Hell did Advance do away with the pick up in store & pay when you pick it up option(CASH) ? Ridiculous some idiot in finance must've thought this was a good idea . NOT EVERYONE wants to use a credit card for every transaction. Not everyone wants or even has credit cards. **** If something is in stock why the [censored] should I need or have to pay for it before I pick it up . Now I can't even use my rewards/loyalty discount unless I use a card & prepay for in stock items I see online . So basically Advance is forcing me to use a GOD damned credit card or PayPal to get my discount . How BOGUS. I'll be getting most of my items from AutoZone. Pisses me off . 😡😠🤬

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Update by BCHedlund
Jun 29, 2019 6:47 pm EDT

Doing away with: order online for instock items & pay upon pick up, is assanine & costing you customers which is costing you MONEY ! Hello to my new Auto parts supplier AUTOZONE

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Phone number

+1 (877) 238-2623

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www.advanceautoparts.com

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