CB Home Safety and Security ADT Security Services Complaints #2-21

ADT Security Services Reviews and Complaints

ADT Security Services review: Service cancellation

Larry King of US

Jan 31, 2026 4:49 am UTC

Verified customer

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Over the past three months, I have been attempting to cancel account #404921098 and pay final charges including equipment removal. Repeated promises to send me an invoice and to discontinue service has never been provided after promises from relocation and customer service chat messages.

My home is being sold. I cannot leave with equipment in place and unable to send final payment via postal mail. Monthly charges unfortunately have continued from my bank. I do not have access to the account with email used when installed in 2023.

[protected]@att.net, password MG23!1290 address 3712 Auldyn Dr Austell, Ga. 30106

I have repeatedly tried to re-set with me e-mail ([protected]@comcast.net), but verification message apparently go to Kdeb24.

Desired outcome: Cancel service and discontinue billing since house bein sold and service not transfered.

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ADT Security Services phone numbers

+1 (800) 884-4226

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Residential, Sales

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Residential, Customer Service

+1 (888) 244-4505

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Business, Sales

+1 (800) 515-2216

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Business, Customer Service

+1 (877) 801-7387

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Health & Senior Safety, Sales

+1 (800) 658-7134

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Health & Senior Safety, Customer Service

+1 (844) 225-5723

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ADT Security Services emails

alwaysthere.c@adt.com

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info@adt.com

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ADT Security Services address

1501 Yamato Road, Boca Raton, Florida, 33431-4438, United States

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