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ADT Security Services review: Refund not received

Adayaway of New Port Richey, US

Sep 26, 2025 12:21 pm UTC

Verified customer

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See the photos for the complaint. This is a problem since August this year. Was told absolutely no charge for coming out and replacing the nest camera that stopped working Was told to pay the $63.13 and call once it posted for a refund. Now have been advised will not receive refund and whoever told me at the time of appointment was wrong. This is definitely devastating after being a customer for over 20 years and paying ADT over $10,000.00 over this time. Customer service reads from a script and replies over and over the same response. I have sent several people to ADT, but will never do it again.

Claimed loss: $63.13 refund

Desired outcome: Refund of $63.13.

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ADT Security Services Contacts

ADT Security Services phone numbers

+1 (800) 884-4226

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Residential, Sales

+1 (800) 521-1734

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Residential, Customer Service

+1 (888) 244-4505

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Business, Sales

+1 (800) 515-2216

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Business, Customer Service

+1 (877) 801-7387

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Health & Senior Safety, Sales

+1 (800) 658-7134

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Health & Senior Safety, Customer Service

+1 (844) 225-5723

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ADT Security Services emails

alwaysthere.c@adt.com

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Support

info@adt.com

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Support

ADT Security Services address

1501 Yamato Road, Boca Raton, Florida, 33431-4438, United States

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