CB Home Safety and Security ADT Security Services Complaints #342-361

ADT Security Services Reviews and Complaints

ADT Security Services review: home alarm security system

Khadijah Murarsheed of Hoffman Estates, US

Jul 26, 2019 11:25 am UTC

Verified customer

ADT has not helped me relocate my services like they promised me they would.
ADT has not helped me relocate my services like they promised me they would.
I've been a customer for a year and half.When I first signed up for services ADT assured me that I could always move my services with them.
I contacted ADT last week on July 20, 2019 and spoke to a rep about relocated my services. The rep obtained my new address where I want my service to start at. The rep assured me that a rep from the relocated department will call me that same day. A rep failed to call me back like they should have. I contacted ADT the next day asking them to relocate my services. Randall asked for my new address where
I wanted service. I provided my new address again the the rep. Randall said okay you will get new equipment and 3 sensors and a motion detector with a
wireless keypad. Randall said he would even waive the $99.00 installation
charge for me.
Randall said there is a $75.00 permit fee due for your city and town Wheeling.
I told Randall I call him back. Randall said we can't set you up with service until
you pay the $75.00 fee permit fee. I said I'll call him back to pay it. I contacted
ADT to pay the $75.00 to rep Laura she took my payment over the phone.
I asked can you send a tech out to set my alarm service up.
Laura said you would have to speak with the relocation department.
Laura transferred me to the relocation department and I spoke with
Josh and Bruce who tried to get me to sign a new 36 month contract.
Bruce asked me for $400.00 to install the alarm system.I thought that
they were out of their minds to ask me for so much money. ADT are
bullies to their customers purposely. ADT failed to deliver and now
I just want out of my contract. ADT uses all types of deceptive
practices against their customers. ADT should go out of business
for the way they treat their customers. ADT is all about money
and greed. ADT doesn't care about their customers bottom line.

ADT doesn't care about their customers bottom line.

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ADT Security Services Contacts

ADT Security Services phone numbers

+1 (800) 884-4226

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Residential, Sales

+1 (800) 521-1734

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Residential, Customer Service

+1 (888) 244-4505

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Business, Sales

+1 (800) 515-2216

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100%
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Business, Customer Service

+1 (877) 801-7387

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Health & Senior Safety, Sales

+1 (800) 658-7134

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Health & Senior Safety, Customer Service

+1 (844) 225-5723

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More phone numbers

ADT Security Services emails

alwaysthere.c@adt.com

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Support

info@adt.com

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Support

ADT Security Services address

1501 Yamato Road, Boca Raton, Florida, 33431-4438, United States

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