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ADT Security Services review: Customer service billing account management

Pam Hayes019 of US

Nov 05, 2025 6:49 pm EST

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This company has the WORST customer service of any company I have ever dealt with.
We have been customers for less than 2 months.
I have logged over 36 hours on the phone trying to get equipment working ,an overcharge .Supposedly Ira a manager gave me the credit back on my account in the amount of 343.05$.the first day the lady in billing could see the notes in the computer.
Now no one can find it.
No one at this company can give you the same answer.
Your call will be tossed around to about 10 people regardless of what the issue is about.
They cancel service appointments and don’t tell you.
Supposedly their calls are recorded. However no one can access these calls STAY AWAY from ADT
We have requested for them to come get their equipment as we have went with a different company.
BBB and Federal Trade Commission has been contacted.
I would advise all over customers to contact both agencies as well.

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ADT Security Services Contacts

ADT Security Services phone numbers

+1 (800) 884-4226

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Residential, Sales

+1 (800) 521-1734

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Residential, Customer Service

+1 (888) 244-4505

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Business, Sales

+1 (800) 515-2216

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Business, Customer Service

+1 (877) 801-7387

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Health & Senior Safety, Sales

+1 (800) 658-7134

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Health & Senior Safety, Customer Service

+1 (844) 225-5723

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More phone numbers

ADT Security Services emails

alwaysthere.c@adt.com

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Support

info@adt.com

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Support

ADT Security Services address

1501 Yamato Road, Boca Raton, Florida, 33431-4438, United States

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